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2017ANNUAL REPORTDelivering your learning strategy.Delivering Your Learning Strategy.academy.gac.com

2017GCA ANNUAL REPORT2ContentWelcome Message32017 Highlights42017 Course Scorecard9CSF 5 Top Performing Companies for 201711GCA Awards 201712Top L&D InitiativesTop Regional ParticipantsTop GCA Liaison OfficersTop Regional Operating CompaniesLooking Ahead 201815The GCA Team18

2017GCA ANNUAL REPORT3Welcome MessageIt has been a very memorable year for the GACCorporate Academy (GCA) with our 10-yearAnniversary milestone and the first year of rollingout our new strategic direction with the Delta 21strategy.GCA’s purpose for over ten years has beento achieve excellence in corporate learning anddevelopment, encouraging professional developmentby building upon individual competencies andattaining new skills.In the last decade, over 70 different courses havebeen designed and offered by our Academy, engagingthe minds of thousands of our employees over thistime. We have aimed to motivate and inspire newgenerations and in return, help build our business towhat it is today. I think we can all be proud of whatwe have accomplished.Looking forward, GCA will continue to play anessential role in the learning and development needsof GAC, especially during a time when businesssuccess demands flexibility and adaptability tomeet the challenges of the 21st century. In 2018we will see an increase in courses that will helpnavigate instability and rapidly changing businessenvironments, including the VUCA workshop andthe third instalment of our Leadership DevelopmentProgramme – the Performance-driven Leadership(PDL) course.In terms of Operating Capability this year, GCAlaunched more than 140 course iterations,representing 110% of the planned operatingcapability developed in conjunction with the annualforecasting process. This year we saw over 6000 GACpersonnel participating in at least one of over 30courses on offer with over 96% stating they wouldrecommend them to their colleagues.A fantastic outcome.On behalf of the GCA team, I would like to thankeveryone for their hard work and dedication this year.I am incredibly pleased with our results in 2017, andlook forward to continuing from strength to strengthinto the next decade.Patrik HalldénGroup Vice President, Human Resources andChairman, GAC Corporate Academy

2017GCA ANNUAL REPORT42017 Highlights10-year Anniversary of GCAIn 2007, GAC took the bold and innovativeincreased confidence in achieving theirstep of establishing the GAC Corporatepersonal goals, and consequently, the goalsAcademy (GCA) with the aim of providingof GAC.world-class eLearning opportunities foremployees worldwide. Over this decade,GCA’s strength has always come from theGCA has grown not only in size but also byfact that every course is developed for GACimproving and innovating its many learningpeople, by GAC people, for the GAC businessinitiatives annually. It has established itselfcontext. In 2017, we celebrated how faras a global leader in corporate learning.GCA has come, and look towards the nextdecade with new inspiration, enthusiasmOver this time, more than 37,000 GACand determination to succeed.personnel have acquired new skills and38ISO 29990accreditationfor pastthree yearsOvercourses nowon offerMore than37,000enrolledparticipantsover the lastdecade

2017GCA ANNUAL REPORT5VUCA workshop intervention launchThe GCA team was excited to launch acurrent and future managers the essentialdifferent workshop intervention this year –skills and readiness to steer our businessdirectly aligned to the new Delta 21 strategyforward through rapidly changing businessthat was unveiled at the end of 2016.environments. This workshop was piloted inGAC Qatar and GAC Thailand this year withUnder the Delta 21 strategy, four centralextremely positive feedback from participantsattitudes are highlighted to encourage GACand managers. Due to its success, thepersonnel to navigate uncertain times -workshop intervention will continue to beVelocity, Unorthodoxy, Collaboration androlled-out to more regions in 2018.Awareness (VUCA).The corporate VUCA workshop interventionhas been specifically tailored to giveWorkshopconcludes withclear objectivesforDirectlyalignedto back

2017GCA ANNUAL REPORT6Alignment of LeadershipDevelopment Programme to VUCAThe concept of VUCA has been incorporatedare now better skilled to face any futureinto the popular Leadership Developmentchallenges, and more importantly, have theProgramme (LDP) this year to align with thetools and confidence to lead their teamsnew Delta 21 strategy.through these uncertain times.The LDP is based on three integrated levelswhich take participants through a structuredlearning pathway to build skills, knowledgeand abilities in critical areas. By introducingVUCA into the three levels, all our managers97%261Managers havetaken part in theLDP since it waslaunched in2015PerformancedrivenLeadership willlaunch in2018of participantswouldrecommendthis course

2017GCA ANNUAL REPORT7Finalist in Lloyds List –Global Training AwardBeing one of the finalists amongst the manymaritime industry as a whole”.top organisations in the industry at theReceiving recognition as one of sevenLloyd’s List Global Awards in the category offinalists for this global award recognisesTraining, was particularly memorable for thethe team’s hard work, and againAcademy in 2017.demonstrates the GAC Corporate Academyas a significant player in the field of onlineThis Award is for “outstanding commitmentlearning and training.in training its employees ashore or atsea or a company or institution that candemonstrate a contribution towardsimproving training standards across the15 maritimeindustrycategories arerepresentedA GCArepresentativeattended theawardceremony inLondonLloyd’s Listhas recognisedindustry leadersfor 20years

2017GCA ANNUAL REPORT8GAC and HOYER collaborationand course launchHOYER is a leading international logisticsrefine these processes. The course markscompany that builds specialist tanks fora significant milestone for GCA, since it ismoving liquids by road, rail and sea. GACthe first course that has been developed inhas worked closely with HOYER since earlydirect partnership with a customer, and the2016 and has recently embarked on a majorstart of a mutually beneficial streamlinedglobal contract to handle HOYER business.relationship.The first year of the partnership focused onThe HOYER Operations course builds aestablishing processes to effectively deliverfoundation level of knowledge andHOYER’s strategy. Now in the second year ofcompetency required for all GAC employeespartnership, the HOYER Operations courseinvolved in the HOYER business to ensure wewas designed and launched this year as adeliver optimum operational performance.collaboration between GAC and HOYER toHOYERappointed GACas its officialagency partnerin 17countriesTwocourseswere launchedthis year100% ofparticipantswouldrecommendthis course

2017GCA ANNUAL REPORT92017 CourseScoreboardThe Learning and Development forecast for 2017 projected 133 courses for the year,and 142 were delivered. The below table demonstrates the target number of courses versusactual delivered for the year.2017 COURSE SCORECARDTOTALTOTALNew Employee Orientation (NEO)ForecastActual Delivered1.1IGWIntroduction to the GAC World13291.2HSSEHealth, Safety, Security and Environment18331.3CNECompliance and Ethics991.4CNRCompliance and Ethics Refresher11Business Communication2.1GEPGlobal English Programme122.2EBWEffective Business Writing53Business Operations3.1FFFFreight Forwarding Fundamentals303.2ONGOil and Gas Support Services463.3BOSThe Business of Shipping203.4SAOShipping Agency Operations203.5HYOHOYER Operations22Commercial4.1LFSLinkedIn For Sales334.2GSFGAC Sales Fundamentals224.3ASTAdvanced Sales Techniques314.4PCSProfitable Customer Strategies104.5KAMKey Account Management314.6TNBTenders and Bid Management204.7GSLGAC Sales Leadership00

2017 COURSE SCORECARDTOTALTOTALBusiness PerformanceForecastActual Delivered5.1GFEGAC Finance Essentials335.2GFRGAC Financial Reporting545.3GICGAC Internal Control205.4GTMGAC TIME315.5MPPManaging Positive Performance20Leadership Development Programme (Regional Programme, GVPR Approval)6.1FLPFoundations of Leadership Performance336.2HPTLeading High Performance Teams336.3PDLPerformance Driven Leadership30Professional Development7.1PPDPersonal and Professional Development457.2EPSEffective Presentation Skills227.3ENSEffective Negotiation Skills217.4TBLTeam-based Leadership24Business Application8.1GFLGACfreight Legacy428.2GANGACagent.NET448.3GFNGACfreight 6GFOGACfreight for Oil and Gas22Specialised9.1GLOGCA Liaison Officers119.2IMSIOSH Managing Safely45133142TOTALThe below table demonstrates the target number of courses versus actual for each quarter of the year.Q1Q2Q3Q42017 103%107%

2017GCA ANNUAL REPORT11CSF 5Top PerformingCompanies for 2017Europe 3244Hours(EUR)GAC Services(UK) LtdOSUKAmericas 1353Hours(AME)GAC Logistica DoBrasil LtdaGLBZMiddle 4518HoursEast (MEA)Gulf Agency Company(Dubai) L.L.C.396Marine Hours(MAR)GACMarine L.L.C.GMARAfrica 1032Hours(AFR)GAC Shipping(Nigeria) LimitedGNIGGDUBAsia Pacific 1275and Indian HoursSubcontinent(API)GAC (Singapore)Pte LimitedGSAS

2017GCA ANNUAL REPORT12GCA AnniversaryAwards 2017As we celebrate our 10th Anniversary this year, we have expanded our annual Awardsto recognise more of our dedicated Participants, Operating Companies and GLOs. Instead ofone winner – we will be highlighting the ‘Top Three’ in each category.We have also decided to add one further category this year to put the spotlight on the topthree Learning & Development initiatives implemented during the year.Congratulations to all the winners!Top L&D Initiatives 2017Leadership DevelopmentProgramme - API Region39 successful enrollments to the FLPand HPT courseTotal of 780 CSF 5 hours30 leaders from the API Regionparticipated in the LDP coursesEffective Leadershipin the VUCA Environmentworkshop in GAC Qatar28 leaders participated in this workshopEffective Leadershipin the VUCA Environmentworkshop in GAC Thailand18 leaders participated in this workshop

2017GCA ANNUAL REPORT13Top Regional ParticipantsAFRICA*AMERICASASIA PACIFICAND INDIANSUBCONTINENTEUROPEMARINEMIDDLE EASTMichael IsijolaOlayinka OgunyemiGAC Shipping(Nigeria) LimitedGAC Shipping(Nigeria) LimitedAnders PedersenYara MacielGeorge ZakariaGACNorth America-LogisticsGACLogistica Do Brasil LtdaGACNorth America- LogisticsAnjalika PereraPrabhakaran KanesonAngela LeeGAC Shipping LimitedSri LankaGAC(Singapore) Pte LimitedGAC(Singapore) Pte LimitedAlysha PedersenTatyana ShorokhovaElena TimofeevaGAC Norway ASGAC Shippingand Logistics LimitedGAC Shippingand Logistics LimitedFrancis FabianHaeden SermoniaDominic RaviGAC Marine L.L.C.GAC Marine L.L.C.GAC Marine L.L.C.Kim BienesSuhail KallumurikkalCherish XavierGlobal Hub ServicesGulf Agency CompanyQatar W.L.L.Gulf Agency Company(Dubai) L.L.C.* Only two participants in this region met all the required criteria

2017GCA ANNUAL REPORT14Top GCA Liaison OfficersRamachandran NairMoly GeorgeAnna MatherneGulf Agency Company(Oman) L.L.C.Gulf Agency CompanyQatar W.L.L.GACNorth America-ShippingTop Regional Operating CompaniesAFRICAGAC Shipping (Nigeria) LimitedAMERICASGAC North America-ShippingASIA PACIFICAND INDIANSUBCONTINENTGulf Agency Company (Australia) Pty. Ltd.EUROPEGAC Norway ASMARINEGAC Marine S.A., TurkmenistanMIDDLE EASTGulf Agency Company (Ras Al Khaimah) L.L.C.