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ConvergeGetting Started GuideRevision Date: November 2015Two Concourse Parkway, Suite 800, Atlanta, GA 30328 Elavon, Incorporated 2015. All Rights Reserved

Converge Getting Started GuideCON-0004-ICopyrightCopyright 2015 Elavon, Incorporated. All rights reserved. No part of this publication may be reproducedor distributed without the prior consent of Elavon, Inc., Two Concourse Parkway, Suite 800, Atlanta, GA30328.DisclaimerElavon, Inc. provides this publication as is without warranty of any kind, either expressed or implied. Thispublication could include technical inaccuracies or typographical errors. Changes are periodically made tothe information herein. These changes will be incorporated in new editions of the publication. Elavon, Inc.may make improvement and/or changes in the product(s) and/or programs(s) described in thispublication at any time.TrademarksConverge is a registered trademark of Elavon, Inc. All other brand and product names are trademarks orregistered trademarks of their respective companies:ActiveX MasterCard American Express MasterCard SecureCode Diners Club Microsoft Discover RDM Epson Star Micronics Equinox UnionPay Ingenico Verified by Visa JCB Visa MagTek WinZip Elavon, Incorporated 2015i

Converge Getting Started GuideCON-0004-IPrefaceThis document describes step by step procedures on how to use Converge including: Features and options User interface overview System requirements Account set up information Logon process Password reset processesThis document is intended for all users of the Converge product and contains the information necessaryfor you to be able to use all the features of the product effectively.Typographical ConventionsThroughout this guide, you will see words and phrases that appear in different fonts and formats.The following list describes the typographical conventions used in this guide. Bold textIndicates a menu option, a window title, buttons, and so on that you can use to identify apart of the user interface.Examples:Print or Save As dialog box Menu selection sequencesIndicates a series of menu options that you need to select in a particular sequence andlisted in one step. Each menu option is separated by a pipe ( ).1. Choose File Save As File Name and enter the name of the document.Courier textIndicate examples of software code. Usually this type of text is encapsulated in a codebox as illustrated below. Elavon, Incorporated 2015ii

Converge Getting Started GuideCON-0004-IBegin HeaderPOST /VirtualMerchantDemo/process.do HTTP/1.1url http3A2F2Fwww.url.com2Fcgi-bin2Ftesttran.cgi&ssl receipt apprvl method REDG&ssl receipt apprvlget url http3A2End Header Bold courier textIndicates a command that you would type into a command prompt window as illustratedbelow.cd c:\users\ Italicized textIndicates that the word or phrase is: A reference to another document as illustrated below.Refer to the Elavon User Guide. Emphasized for clarification as illustrated below.You do not need to select Apply. The word is replacement text, such as a variable for a piece of code that you need toenter the appropriate value for your implementation as illustrated below. xml country code Country Code /country code /xml Elavon, Incorporated 2015iii

Converge Getting Started GuideCON-0004-IRelated DocumentationThe following documents are available related to the Converge product. Converge Administration Guide Converge Transaction Processing Guide Converge Chip and PIN (EMV) Transaction Processing Addendum Converge Peripheral Device Installation and Setup Guide VirtualMerchant Mobile Classic VirtualMerchant Mobile 2.2 User GuideRevision HistoryThe following table provides a description of the changes made to this document from itsorigination to the current release.RevisionDateRevision NotesASEP-2014Original release of the Converge Getting Started GuideBOCT-2014New Sign In pageCNOV-2014Enhancement of password requirementsDFEB-2015Loyalty card and EMV (Canada) capabilitiesEMAR-2015Password reset changeFMAY-2015Addition of ConvergeConnect and enhancement ofhome pageGJUL-2015New URL for launching Converge:www.convergepay.comHOCT-2015Added Chip read (EMV) for U.S. and key entry is nowsupportedINOV-2015Added support of Ingenico iCMP for U.S. Elavon, Incorporated 2015iv

Converge Getting Started GuideCON-0004-ITable of ContentsChapter 1:Introduction . 1Features . 2Converge Options . 4Transaction Options . 5Market-Specific Options . 5Payment Options . 5Processing Options. 6Reporting Options . 7Account Options. 7Customization Options. 7Peripherals Options. 8Security Features . 8System Timeouts . 9System Logins. 9Enhanced Logins with IP Recognition . 9Password Requirements . 10Email Notifications . 10Fraud Protection Features . 10Referrer URLs . 11Fraud Prevention Rules . 11Business Rules . 14Business Rules Types. 14Business Rules Filters . 153D Secure Authentication (Verified by Visa and MasterCard SecureCode ) . 18Chapter 2:Getting Started . 19System Requirements . 19Supported Internet Browsers . 19 Elavon, Incorporated 2015v

Converge Getting Started GuideCON-0004-IBrowser Pop-up Blockers . 20Setting Up Converge Accounts . 20Launching Converge . 21Signing In to Converge . 22Resetting Your Initial Password . 24Resetting Your Latest Password. 26Converge Interface. 29Support Menu Options . 29The MerchantConnect Link . 30The Support Section Link . 30The Help Link . 36The Logout Link . 38Transaction Menu Options . 38Getting Assistance from Elavon . 39Additional Resource Guides . 39 Elavon, Incorporated 2015vi

Converge Getting Started Guide: IntroductionCON-0004-IChapter 1: IntroductionThe Converge application is a secure server-based system that supports transaction processing(authorization and settlement) in real-time. The application allows use of a standard web-browser toprocess transactions as a cost-effective payment solution.The information needed to process the transactions is sent over a secure, encrypted Internet connection.At its basic level, the terminal submits a customer’s transaction information to the Converge server. TheConverge server connects with the network for payment authorization and, if the sale is authorized, theprogram prints or returns a receipt for the customer. Email messages to confirm the order can be sent tocustomers and the merchant as notification of a new sale. Elavon settles the transaction and deposits thefunds into your bank account. Transactions are automatically stored so they can be referred to at a laterdate.Converge can: Take payments quickly and securely anywhere, anytime – without major investment of money oreffort. Accommodate organizations of any size, in any business segment. Accept a full range of payment types and card brands. Process transactions in physical face-to-face, mail order/telephone order (MOTO) or e-Commerceenvironments. Support businesses that accept tips. Capture signatures during and after transaction processing (open and settled). Easily handle recurring and installment payments. Tokenize and store customers’ sensitive payment information, simplifying PCI-DSS compliance. Support encryption with keyed, swiped, chip, and contactless/NFC transactions. Process chip transactions with an EMV enabled device. Protect financial data and ensure compliance with the latest industry security standards andregulations. Elavon, Incorporated 20151

Converge Getting StMrted Guide: IntroductionCON-0004-IFeaturesThe following categories describe the main features of Converge.Versatile and FlexibleConverge is a very versatile and flexible payment solution with the ability to: Support card present processing for retail and service (tip) environments, card-notpresent processing for MOTO environments, and Electronic Commerce Indicators (ECI) forconsumer-initiated transactions on the Internet. Offer the ability to swipe, hand-key, contactless, or chip read (EMV) transactions as well asmulti-entry and batch import. Set up multiple users with unique login information under one Converge ID. This featureallows you to grant or restrict access levels for security and accountability, and permitsmultiple users to work simultaneously. Support the capturing of tips for businesses such as bars, beauty and barber salons,health and beauty spas, and restaurants. Elavon, Incorporated 20152

Converge Getting Started Guide: IntroductionCON-0004-I Offer Fanfare loyalty program to allow merchants to accept and take advantage ofpromotional cards payment, for example, discount or percentage off goods or services. Offer bill payment capabilities through ECheck ACH for Internet, Telephone, and Backoffices for single, recurring, and preapproved payment. Accept: Credit Card, PIN-Based Debit Card, Electronic Benefit Transactions (Food Stampand Cash Benefits), Electronic Check, Cash Tender, Loyalty, and Electronic Gift Cards aswell as recurring and installment transactions. Offer a wide variety of card types including Visa , JCB , Discover , MasterCard

Buy Button functionality for secure processing of e-Commerce transactions. Tokenization by providing returning customers the convenience of not having to re-enter their personal data every time they make a purchase. End-to-End Encryption helping to protect cardholder data, at rest and in transit for face-