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AF RHPA R2 010AC C O M PA N Y I N GRoy: I’ve been here five years.Frank: It’s good living here.Roy: His golf game’s another story.IN FO RMATI O NTeeing off: Roy Wheeler(Marine Corps) and FrankMcCabe (Army).Frank: I usually do 18 holes.Roy: He goes around the 9 hole twice.Frank: Practice makes Perfect. I shot 100.Roy: Then you played the second hole.Frank: Yep, that ruined my score.Roy: At least the greens are in good shape.ACCOMPANYING INFORMATIONFrank: Hey, I work out every day.Roy: This isn’t exercise. This is fun.The IG LetterFrank: My pleasure.Roy: You want exercise you go to the gym.Management & Performance ChallengesFrank: Speak for yourself.Roy: We ride in the cart anyhow.Frank: The main thing is staying active.Roy: Yeah it keeps you thinking.Frank: Mentally sharp.Improper PaymentsAcronymsAcknowledgmentsRoy: You’ve got to think all the time.Frank: Better than looking out the window.Roy: That’s no good.Frank: We’re much better off.Roy: There’s only 25 of us who golf.Frank: Not many of us left.Roy: I’ve made my complaints to the IG.110111

AF RHPA R2 010AC C O M PA N Y I N GIN FO RMATI ONAFRH IG VIEWPOINTThe Appraisal of AdvancesThe Reports Consolidation Act of 2000 (RCA) (Pub. L. No. 106 531) requires that Inspectors General provide a summary andassessment of the most serious management and performancechallenges facing Federal agencies and their progress inaddressing them.Throughout FY10, AFRH pressed ahead with actions aimed attackling High priority needs to meet agency goals. A summaryof the Home’s proactive response to those challenges can beviewed in the MD&A section.Maurice Swinton,AFRH IG112113

AF RHPA R2 010AC C O M PA N Y I N GIN FO RMATI ONRESULTS: FY10 CHALLENGESThe Will of ResponsivenessPROGRESSRESULTS: FY10 Performance Challenges1) Deploy Human Capital Management PlanPROGRESSOur Strategic Human Capital Plan (SHCP) was successfullyupdated in Feb 10.RESULTS: FY10 Management Challenges1) Initiate Gulfport Stand upConstruction managed by GSA was finished on time and withinbudget. Gulfport and Washington staff worked in tandem to ensurea smooth transition on grand opening preparations. Plus, all mile stones were met. Happy residents began living in the beautiful newGulfport home. Contracts were in place, food was served in thedining hall on day one, and moving boxes were delivered.2) Implement, Manage & Monitor Washington Scott ProjectThe requirement: to build living and activity spaces that promoteAging in Place. So AFRH staff and residents met with architects andGSA to create a design for the new Commons building to replaceScott. While ongoing designs put us behind about three weeks, bidsdid go out to find a Design / Build contractor at the end of FY10.Meanwhile, monthly Focus Groups were held to answer questionsand present concepts and designs. Postings on afrh.gov also pro vided easily accessible information.2) Execute Human Capital Succession PlanThis vital Succession Plan is its final draft phase and isawaiting approval.5) Adhere to Timelines & Participate in AnnualMandatory TrainingMuch emphasis was placed on mandatory training in FY10.Results were above the stated goal of 70%. PerformanceManagement and Network Security were closely monitoredto ensure compliance. Plus 100% of AFRH G staff receivedtraining before the opening of the new Home.3) Educate, Train & Promote Wellness to Residents & StaffA major milestone was met: implement an ILP pilot program. Next,AFRH advanced its plan to transform operations so residents canmaintain independence. Staff training reached about 75% in health care. And brochures were made available to all stakeholders andpresented to every resident. At the annual Management Offsite,emphasis was placed on this progressive new model. PairingWashington and Gulfport staff in these meetings reduced thelearning curve for new Gulfport staff – and cemented management’soperational approach for all.3) Define Washington & Gulfport Staffing ModelsStaffing models are being updated continually by the CFOthrough the LRFP and by Healthcare Services. With Gulfportresidents being more independent, their model has evolvedwith slight differences than the one used for Washington.6) Manage Operating Costs & ExpendituresThroughout FY10, financial concerns were top of mind formanagement. Contracts were renegotiated to yield savings.Scrutiny over spending and savings was increased. Plus theLRFP was reviewed and analysis was performed to ensureTrust Fund solvency through 2020.4) Increase Visibility of Military HeritageWe opened stored memorabilia saved from Katrina anddisplayed it proudly in the new AFRH G Hall of Honors.Washington managers began planning their own Hall of Honors inthe new Commons, plus we added an anchor and new cannonsin the quadrangle. Year round celebrations continue to honormilitary birthdays and key service events.Hugh Wingo (Navy) andCatharine Deitch (Army)are crowned the King andQueen of Mardi Gras.114115

AF RHPA R2 010AC C O M PA N Y I N GIN FO RMATI ONAcronymsIMPROPER PAYMENTSThe Skill of DetectionImproper Payments Information Act (IPIA)2) Confusion over Washington Gas accounts:Each year, our partner BPD reviews each AFRH business program forThis IP involved multiple accounts and the resulting confusion aboutimproper and erroneous payments. We’re pleased to report only twopayments from those accounts. ARC created the error by making aimproper payments during FY10 – truly outstanding results.payment late and thereby owing a late penalty.Erroneous Payments FY10:Total amount of Payments:2 90.90IP Details:Army and Air Force ExchangeServiceFASABFederal Accounting StandardsAdvisory BoardNCPCNational Capital PlanningCommissionADAAmericans with Disabilities ActFECANAVFACNaval FacilitiesALAssisted LivingFederal Employees CompensationActNCOAFEMAFederal Emergency ManagementAgencyNon commissioned OfficersAssociationNDAANational Defense Authorization ActFEDInvestFederal Investment (softwareapplication)NFCNational Finance CenterFFMIAFederal Financial ManagementImprovement ActNLTNo Later ThanNPSGNational Patient Safety GoalsOMBOffice of Management and BudgetOPMOffice of Personnel ManagementOSDOffice of the Secretary of DefenseOSHAOccupational Safety and HealthAdministrationPARTProgram Asset Rating ToolPCPersonal ComputerPMDPower Mobility DevicePPEProperty, Plant, and EquipmentARCAdministrative Resource CenterAFRHArmed Forces Retirement HomeBPDBureau of Public DebtC&ACertification and AccreditationCARF CCAC Commission on Accreditationof Rehabilitation Facilities andContinuing Care AccreditationCommissionCCRCBPD catches erroneous payments and makes the needed corrections.Then, BPD notifies the AFRH Business Office, Contracting Officer’sTechnical Representatives (COTRs), and technicians. Fortunately1) A number reversal in a stipend payment:AAFESCFOChief Financial OfficerCHCOChief Human Capital OfficerCMMSComputerized MaintenanceManagement Systemthese IPs did not affect our audit outcome.The payment showed 210.00, but it should have been 120.00.When 210.00 was paid, that action created a 90.00 improperAFRH IP History:payment. This was corrected by deducting 90.00 of the nextFY05:1FY07:4FY09:179*month’s stipend payment.FY06:30FY08:4FY10:2*172 were by McKesson over 2 fiscal years (and only detected in FY09)Federal Information SecurityManagement ActFMFIAFederal Managers FinancialIntegrity ActFTEFull time EquivalentsFYFiscal YearGAAPGenerally Accepted AccountingPrinciplesGPRAGovernment Performanceand Results ActCNACertified Nursing AssistantCOOChief Operating OfficerGSAGeneral Services AdministrationQIPQuality Improvement PlanCOTRContracting Officer’s TechnicalRepresentativeHSPD 12 PIVRADMRear AdmiralRFPRequest for ProposalCOTSCommercial Off The ShelfHomeland Security PresidentialDirective 12 – Personal Identi fication VerificationInspector GeneralRequest of QualificationContinuing Resolution ActIGRFQCRAIndependent LivingResident Information SystemChief Warrant & Warrant OfficersAssociation US Coast GuardILRISCWOAILPIndependent Living PlusRNRegistered NurseDocument Automation andProduction ServiceIPACIntragovernmental Paymentand Collection SystemSASStatement on Auditing StandardsSeabeesNaval Construction BattalionDAVDisabled American VeteransIPIAImproper Payments Information ActSFSquare FeetDCOODeputy Chief Operating OfficerITInformation TechnologySHCPStrategic Human Capital PlanDEISDraft Environmental ImpactStatementIPInternet ProtocolSMESubject Matter ExpertsJFMIPStandard Operating ProcedureDefense Equal OpportunityManagement InstituteJoint Financial ManagementImprovement ActSOPDEOMISSGService Study GroupKHCKing Health CenterSTARLEEDLeadership in Energy andEnvironmental DesignSystems Time and AttendanceReportTREAThe Retired Enlisted AssociationLPNLicenses Practical NurseU.S.C.United States CodeLRFPLong Range Financial PlanUSSGLUS Standard General LedgerLTCLong Term CareVSOVeteran Service OrganizationMSMemory SupportWGWashington GasNBCNational Business CenterDAPS116Continuing Care RetirementCommunityFISMADFASDefense Finance and AcquisitionSystemDoDDepartment of DefenseDOIDepartment of InteriorEEOEqual Employment OpportunityEFTElectronic Funds TransferFAIRFederal Activities Inventory ReformFARFederal Acquisition Regulation117

AF RHPA R2 010AC C O M PA N Y I N GThoughts?In recent years, we’ve experienced natural disasters andeconomic challenges. In the end, AFRH has reemerged asa stronger agency. And our residents and staff have beenrevitalized. Each success and challenge presented here isfor your enjoyment and enlightenment – and we welcomeyour feedback. Feel free to write or call us:AFRH3700 N. Capitol Street, NWE: Public.Affairs@afrh.govWashington, DC 20011 8400T: 800 422 9988attn: CFO, Box 1303F: 202 730 3492“IamgladI came toWashington.It’s been agreat place.”– Curtis Young (Air Force)ACKNOWLEDGMENTSIN FO RMATI ONHe is the epitome of wellness. At age 78 Curt runs, bikes,golfs, lifts, and swims. In April he competed in the CherryBlossom 10 miler. “I finished fourth in my age group 75 andup at 1:56. I’m happy I ran because I needed something tochallenge my speed. He started out doing triathlons.“In Charlottesville I did a 1.25 mile lake swim, a 40 mile bikeride, and a 10K run. They had an unusual cold spell and thewater temperature dipped. That was my last tri,” he quipped.The Expression of GratitudeCurt teaches “Flexibility & Strength Training” at AFRH W.His favorite time of year is spring and fall in DC. And he saysDC has the friendliest biking scene he’s ever known. Even so,Curt has transferred to AFRH Gulfport. “It wasn’t an easydecision. The biggest selling points are warmer weather andWords can hardly express our heartfelt gratitude for thethe ocean. Though I’ll miss entertaining my children, grand many volunteers, families, and stakeholders who help thechildren, and friends in DC because there’s so much to do.”Home in countless ways. Special thanks also go to the MayorGodspeed, Curt.and City of Gulfport, MS for welcoming back our residentswith open arms. Together, you are advancing the care ofthose who defended our cherished freedoms. This, truly is,The Power of Progress.Thanks.118119

A C C O M P A N Y I N G I N F O R M A T I O N 110 ACCOMPANYING INFORMATION 111 Teeing off: Roy Wheeler (Marine Corps) and Frank McCabe (Army). A F R H. P A R 2 0 1 0. Roy: I've been here five years. Frank: It's good living here. Roy: His golf game's another story. Frank: I usually do 18 holes. Roy: He goes around the 9 hole twice.