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Citrix DaaS :La meilleure expérienceutilisateur, sans compromisBechtle IT Forum 21.06.22 Swiss Tech Convention Center LausanneNicolas Vernholles - IT Project Engineer - Bechtle Suisse SANicolas Pasquier - Sales Engineer - Citrix

Agendax What are the newly announcedpackages? VDI & DaaS - new key features Security & Performances Feature Demo Q&A2 2022 Citrix Confidential

What’s new?New DaaS packagesNew LTSR version 2203 and key features3 2022 Citrix Confidential

Introducing Citrix DaaSCitrix VirtualAppsserviceCitrix Virtual Appsand DesktopsserviceNew!Citrix DaaSCitrix VirtualDesktopsservice4 2022 Citrix

New naming distinguishes between on-prem and cloudCitrix Virtual Apps and Desktops 5Full control over infrastructure andupgradesLTSR for long term predictabilityManagement and workloads inon-prem datacentersCloud provisioning withHybrid Rights entitlement 2022 CitrixManaged DaaSHybrid DaaSOn-Prem VDICitrix DaaS Standard,Advanced, Premium Citrix Cloud Management PlaneFaster time to valueRapid workload provisioningImproved business agilityDeploy desktops and apps onprem or in the cloudCitrix DaaS for AzureCitrix DaaS for Google Cloud Turnkey DeploymentScale up and down on demandPay as you go or fixed costSingle bill: bundled product andcloud consumption

DaaSCVAAdvanced ServiceNew capabilities and changes to the packagesSubscription TypeCloud Only or TTU*CVADAdvanced ServiceCVA / CVADPremium ServiceCVA / CVADPremium ServicePlus AnalyticsDaaS AdvancedApps OnlyDaaS Advanced PlusApps and DesktopDaaS PremiumApps & Desktopsw/enhanced securityDaaS Premium PlusComprehensive(DaaS Adv Analytics)Cloud or TTUCloud or TTUCloud or TTUCloud or TTU *TTU includes Hybrid Rights ( 45)OS and AppsWin Server, Win 10/11 & Linux MSType SupportWin 10/11 & Linux VDI Remote PC Hybrid multi-cloudHybrid multi-cloudHybrid multi-cloudHybrid multi-cloudDirectorDirectorPremium DirectorPremium Director Cloud ProvisioningHybrid cloud provisioningMonitoringDifferent levels of monitoringManaged CapacityAzure Managed Capacity(option to purchase separately)App Layering (Adv)Simplifies image management Image PortabilityStrengthens cloud transition Session RecordingStrengthens security Strengthens scalability & performance WEMPerformancePerformance AnalyticsAdd-onAdd-onAdd-on SecurityAdaptive AuthAdd-onAdd-on (Limited to virtualapps and desktops)Security AnalyticsAdd-onAdd-onAdd-on App ProtectionAdd-onAdd-on

Announcing the 2203 LTSROn-prem LTSR customers coming up on end ofmainstream support for 7.15 LTSR in Aug 2022Customers will have options to: TTU to Citrix Cloud Pay for Extended Support Upgrade to a newer CR release Upgrade to 2203 LTSRThis release adds LTSR support for Windows Server 2022and Windows 11.Citrix LTSR releases allow our customers in the most risk-averseverticals a predictable cadence for releases and upgrades withup to 10 years of support.7 2022 Citrix

Citrix Release StrategyAligning business needs to product release cyclesLong Term Service Release (LTSR)Comes out once every 2-3 years.Offers a predictable maintenancecadence for ongoing fixes in theform of Cumulative Update8 2022 CitrixCurrent Release (CR)2-4 releases a year. CRcustomers have access to newfeatures quickly, and can adoptnew releases as they see fit.Cloud Service (CS)Continuous updates with newfeatures, fixes, security patches soadministrators don’t have to worryabout deploying and updating.

The latest release timelinesCloud ReleaseAlways the 03Platform and VDA new featuresLTSR7.15Predictable Release Cycles9 2022 Citrix19122203

Key Enhancements From 1912 LTSR to 2203 LTSRCHOICEEXPERIENCE HDX Adaptive Audio Redirection Microsoft Teams enhancements App SharingMultimonitor Screen Sharingoptimization on Chrome OSDTMF support Drag & Drop Files Linux HDX Update(Virtual Display Layout, Connection QualityIndicator) 10Updated support for WIA scannersITSM Adapter UpdatesHDX Session Screen SharingEDT / UDP EnhancementsHDX3DPro improvements 2022 Citrix Extended Operating System Support(Win11 & Srv22 /RHEL 8.4 / Ubuntu 20.04) VDA Upgrade & Restore ServiceSession Recording UpdatesLicense Server Updates & InsightsWEM EnhancementsApp Layering UPLRemote PC Access Wake on LANDisconnect timerPooled Remote PC AccessProvisioning EnhancementsSECURITY Enhanced App Protection PoliciesSession Recording dynamic recordingWorkspace BrowserFast Identity Online (FIDO2) &Biometric Support Session Watermarking enhancements

LTSR Operating System SupportVDA SupportWin 7Win 82008 R22012 R2XA/XD 7.6 XA/XD 7.15 CVAD 1912Win 102016 CVAD 2203Platform Support2012 R2XA/XD 7.6 XA/XD 7.15 CVAD 220311 2022 CitrixWin 112022 Linux VDA Support2008 R2CVAD 19122019201620192022 CVAD 2203 RHEL8.1 8.4CentOS 7.8 7.9Ubuntu 18.04, 20.04SLES 12.5, 15.3Debian 10

App Protection now also available for bothOn-Premises and as a Service site 1 Secure personal devices and reduce risk on alldevices, including the ones that may unknowinglyhave screen capture or keylogging malware Keep your data secure when employees areusing personal devices as part of a BYOD orbusiness continuity program Extending PCI compliance to end user devices12 2022 CitrixKeyLoggerScreenCapture

What aboutSecurity?Do you know what your users are doing ? Can it besecure AND with a good user experience ?13 2022 Citrix Confidential

The new normal poses new challengesUsers and WorkspaceHow do I ensure asecure work-fromanywhere strategy?14 2022 CitrixHow can I protectsensitive documentsand data?How can I enhancethe employeeexperience andquickly resolveissues?How can I lower myinfrastructure costswithout impactingperformance?

Citrix Analytics augments Citrix WorkspaceSecurity Analytics(Secure workspace)“Zero Trust” approach to securing yourWorkspace, “Never trust, always verify”Citrix AnalyticsPerformance Analytics(Improve experience)15 2022 CitrixPrescriptive insights and recommendationsto improve and quantify user experience

Citrix Analytics for SecurityFeatures16 2022 Citrix

Citrix Analytics for SecuritySecure your workforce with a zero-trust approachContinuous monitoringContinuous assessmentContinuous mitigationUsers access & activitiesRisk scoresApply policiesLocations Apps Devices Files Networks URLsCitrix Workspace17 2022 Citrix

Insights – Compromised usersSuspicious logon to virtual sessions Multiple signals for a stronger risk ofcompromised access: Location Network IP reputation Device Distinguish CVAD managed devices andHTML5/Chrome clients for accuracy Automate actions to: Notify administrator(s) Log off user Ask user confirmation18 2022 Citrix1

Insights – Insider threatsIntegrations with session recording Visibility into virtual session activitythrough session recording Reduced time to triage Automate dynamic screen recordingfor storage and cost optimization19 2022 Citrix1

Top Security Analytics value adds to Citrix DaaSUser risk insights Unified user risk dashboardUser risk timelineRisk summaryShared links Risky shared linksShared link timelineDLP, data exfiltration correlationAccess assurance Geo-map of user logondistributionGeo-fence based on locationContextual risk investigationActions User and app access Risky users by URLs,Categories, domains, dataSecure Workspace AccessContextual risk investigation Risk indicators 20 2022 CitrixOOTB indicators of risk Data exfiltration Insider threats Compromised usersand endpointsCustom indicators of riskReporting End point metrics on clientsAudit event reportingExports and email schedulesClosed loop policy-basedactionsAutomate flow for admin andend usersNotify admin, Log off user,Lock user, View only share,etc.Integrations Citrix Workspace – CVAD, CCC,Gateway, SWA, Secure BrowserMSFT Graph Security, ActiveDirectorySIEM – Splunk, Sentinel, ElasticSearch

Citrix Analytics for PerformanceFeatures21 2022 Citrix

Citrix Analytics for PerformanceDeliver optimal user experience. Isolate & remediateperformance root-causes quickly.1Citrix StackUser Sessions & LogonsVDA xcellentApplications & Delivery Groups22 2022 Citrix ConfidentialFairCitrix Workspace

Endpoint internet link speed, throughput, and Wi-Fi signal strength1 View key endpoint networkingmetrics and identify how theyimpact session performance forusers23 2022 Citrix

Session responsivenessEndpoint network telemetry Client network type, ISP and throughput24 2022 Citrix1

Session responsivenessUser Experience Score Filters User Experience Dashboard Identify users with poor experienceinstantly Insights25 2022 Citrix1

Most Common findings1 Update unsupported / outdated Citrix Workspace App versions To address any performance & functionality gaps. Refer to auto-update configuration of Citrix Workspace App. Explore the use of Workspace Environment Manager (WEM) for system Optimization Review network connectivity between remote sites To address session responsiveness results to improve in-session experience & end-user productivity:1. Configure Connection Quality Indicator (CQI Tool)2. Investigate use of HDX Adaptive Transport Policy. Engage Citrix Consulting to review network optimizations.Client Connection Issues: Adjust connection timeout values to reduce consistent Connection Timeout errors that we observe across the environment.Resource Utilization – Poor UX due to Overloaded machines 26Implementation of WEM to assist with potentially increasing user density on the Virtual Machines through System Optimizations. kept-secret-at-citrix/ )Leverage Infrastructure Analytics to analyse machine performance(Machine Performance shows the distribution of workloads based on the Load Evaluator Index)Leverage Infrastructure Analytics – Current Machine Availability for real-time analysis of Machine states. 2022 Citrix

Actionable insights with closed-loop actionsOnly Citrix Analytics offers actionable insights leveraging an advanced analytics platformand ML-modelling capabilities. Closed-loop actions minimize admin overhead.Apply policiesImprove securityUser risk scoresLow27Medium 2022 CitrixHigh&Take actionsEnhance experienceUser experience scores1-40Poor41-70Fair71-100Excellent

You don’t needDaaS ?Do you know Secure Private Access?28 2022 Citrix Confidential

Secure Private AccessAdaptive, Context-aware, Zero Trust Access For All IT-Managed Apps for All WorkersInternal web appsClient server apps and IP-Port groupsOn-Prem appsSecure Private AccessCitrix Secure Browser ServiceAdaptive Authentication and Access PoliciesRoleZero Trust NetworkAccess to ALL ITsanctioned apps 29RiskLocationDeviceSecure access to ITsanctioned apps fromBYO and unmanageddevicesBusiness AppsDev tools, servers, code accessCorporate devices 2022 Citrix ConfidentialSaaS Apps Specific Business AppsCannot be on corporate networkAccess from BYO devicesAgent-less access preferred

Some Highlights of Citrix Virtual Appsand Desktops x2203 LTSRand new DaaS30 2022 Citrix Confidential

HDX - 3D Pro Improvements1 Citrix Virtual Apps and Desktops 2112 introducessignificant improvements and innovations toimprove 3D Pro workload performance We have improved frame rates by 2x compared toprevious releases delivering up to 120 FPS at1080p and 60 FPS at 4K Decreased bandwidth consumption to help reducecosts and better handle constrained networks31 2022 Citrix2X FPSImprovement

32 2022 Citrix Confidential

Leveraging Citrix SessionRecording Session Recording is leveraged globally tocapture employee activity within CitrixVirtual Apps and Desktops environments Offers IT teams the ability to directly viewuser sessions and play them back fortroubleshooting and security purposes Now offer web-based playback consoleto ease reviews of recordings Recently added dynamic recording tosave on storage by only recording specifictriggered sections of users’ sessions Session Recording overview video:https://www.youtube.com/watch?v MK7q2eARC7o33 2022 Citrix