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Digital SIAMUnlock the full potential of a multi-sourcedbusiness ecosystem.
Deliver on the Digital Age.You’re enabling digital. You’re embracing the cloud.You’re deploying services from multiple providers. But isyour business ecosystem driving value creation? Can you deploy new applications and services at the pace of innovation? Are end users and customers delighted or even satisfied? Do you have clear line of sight and control across your digital ecosphere? Are you leveraging insights to drive continuous innovation and cost savings?If not, you’re not alone.The findings show that establishing adigital business is top of mind, as 91% oforganizations have adopted, or have plansto adopt, a “digital-first” businessstrategy – which is up slightly from 2018.11. Source: IDG: “2019 Digital Business Research,” May. 2019.Unlock the full potential of your multi-provider businessecosystemService Integration and Management (SIAM) operating capability can acceleratedigital transformation and create business value by: Delivering a dynamic service portfolio Removing duplication across services Taking control back from suppliers Creating a plug-and-play integrated supplier model Providing a modern user experience.So, you get the best of both worlds – the accountability and simplicity of a singlesource provider model with the flexibility, innovation and efficiency of a multisourced digital business ecosystem.2 Digital SIAM
Digital SIAMReap the Rewards.We focus on achieving business outcomes.By leveraging our extensive integration and automation experience, Capgemini’sDigital SIAM offer delivers business benefits that matter across your enterprise –from your C-Suite and business unit leaders to your IT organization and individualend users. Benefits include:Superior Service QualityCreating a single line of sight across servers, operating systems,network equipment, middleware and applications streamlinestroubleshooting and dramatically improves service qualityand delivery.Robust Governance & ControlOur comprehensive Digital SIAM approach involves yourbusiness functional leaders and integrates all your providers,technologies and capabilities to ensure alignment, cooperationand accountability – the building blocks of effectiveIT governance.Cost Savings & Operational EfficiencyOur digital Business Ecosystem Platform, with preconfiguredServiceNow automation tools and advanced integrationtechnologies (iPaaS) drive efficiencies and cost savings. We alsooffer ITIL based process stacks that are operationally tested andcloud enabled.Leading Edge Customer ExperienceOur digital Business Ecosystem Platform hides the complexitiesof your multi-provider ecosphere and presents a modern“Amazon-like” digital marketplace to internal and externalend users.Rapid & Agile InnovationLeveraging cutting-edge service management and automationtechnologies, we build a digital service fabric that lets youquickly and easily deploy micro-service applications. Further,our proven service governance and operating model is designedto facilitate continuous innovation, so you don’t have to settlefor one off improvements.Capgemini named a Leader in the ISGProvider Lens Service Integration andManagement (SIAM) 2020 Quadrantreport.3
Achieve Your Priorities.Our starting point is always the same: it is your businessobjectives. Putting your priorities at the heart of everyengagement is the Capgemini difference.We engage early with senior business leaders and initiate open and honest dialogto truly understand your unique pain points, your goals and your expectations.Capgemini’s uniquely collaborative methodology – leveraging our globalnetwork of connected innovation hubs – facilitates an open exchange of ideas,keeps stakeholders fully engaged throughout the process and ensures that yourorganization’s experience and insights define our transformation roadmap. Ourproven digital Business Ecosystem Platform addresses every step in the DigitalSIAM transformation journey and is tailored to your specific requirements.Strategy & RoadmapDesign Multi-provider ServiceOperating ModelModernization Service MaturityReadiness Assessment &Implementation Plan Hybrid Cloud & SaaSIntegration Plan SIAM for DigiOpsTransformation ProgramIntegrationDeployment Business EcosystemPlatform Transformation Service Management OfficeTransformation Enterprise ManagementTools Transformation SIAM Function Remediationand Modernization DevOps Integration SaaS integration & SyntheticQuality Monitoring &Management Hybrid Cloud Integration SIAM for DigiOpsDeploymentDigital Operations(DigiOps) ManagedServices SIAM Service Model &Governance for DigitalOperations SIAM TechnologyAutomation, Evolution &Management SIAM Function cross-toweroperations SIAM Unified Hybrid CloudManagement SaaS Synthetic QualityMonitoring andManagement Full Management ofBusiness EcosystemPlatform Service Management OfficeOperations4 Digital SIAM
Digital SIAMRest Assured.With Capgemini as your Digital SIAM transformationpartner, you can be confident in our real world, serviceintegration and management expertise.The depth and breadth of our global, multi-sector experience means Capgeminican deliver what others can only promise – coherent, comprehensive andcontinuous digital business ecosystem transformation without the disruption.As a Digital SIAM pioneer, we boldly entered this emergingspace more than a decade ago.Rolls Roycedeploys SIAMmodel ulti-providerintegrationservices atGeneral MotorsCapgeminiawarded roleas MasterServiceIntegrator(MSI) for Stateof Texas2006Over 400CertifiedCapgeminiSIAMPractitionersHybrid cloudSIAM automation:cloudauto-provisioningin secondsCapgeminiacquiresIGate - ow CEOapplaudsCapgemini’sBecton DickinsonSIAMtransformation atKnowlege16201420162012State of TexasGeneralitatde CatalunyaGeneralMotorsRolls-RoyceOver 630CertifiedCapgeminiSIAMPractitionersState of TexasawardsCapgeminiexpandeddigital MSIcontractBayer signs 1.5B Dealenabled bySIAMCapgemini named aLeader in the ISGProvider Lens Service Integrationand Management(SIAM) Quadrantreport for bothGermany and the US20182020HoneywellCaverionState of GeorgiaNesteGEFCOFlorida Agencyfor StateTechnologyState ofTexasState of rnPowergrid5
The Results Speak for themselves.Capgemini is a market leader and a Digital SIAM partner of choice for Fortune1000 enterprises.Our 630 certified digital SIAM consultants have successfully completed more than 200 engagements that servemore than 1.5 million end users globally. Most importantly, our Digital SIAM customers are reaping the rewards ofour experience and expertise.Capgemini designed and implemented a Digital SIAM solutionfor the State of Texas, and they are reaping these rewards:95%overall customer satisfaction77%server consolidation98%change-management success6 Digital SIAMWe have a vision for DIRto leverage digitaltechnologies to become aworld-class broker of ITservices to Texasagencies. Capgeminiunderstands our needsand our goals. Its MSImodel enables us torespond to evolvingtechnology and exceedour constituent’sexpectations.Todd Kimbriel,CIO, State of Texas
Digital SIAMImproved service, efficiency, and innovationLeveraging Capgemini as a service delivery arm to drive these changes, Georgia Technology Authority(GTA) is now able to focus on strategic conversations with its customers and act as a broker to design newand enhanced business technology services, delivering better value for state agencies.Other benefits include:Reduced costsA 20% reduction in total IT costs via consolidationof redundant services, more competitiveprocurement, and greater transparency.Higher customersatisfaction ratingsCapgemini’s SIAM doubled customer satisfactionin two years, from 36% in 2017 to 77% in 2019.Increased agility andproactivityGTA can now adjust dynamically and ensurecompetitive cost models.Faster innovationBetter strategic planning, more valueaddideas from GTA’s suppliers, acceleratingcycle time from idea to programming in theservice catalog.“GTA is focused on creatingseamless customer experiencesacross our offerings by listeningto our customers andempowering our people to takeaction to meet theirrequirements. With Capgemini,we have created a plug-and-playmodel for flexing, adding, andchanging our services as needed,and continually evolving them toensure we are offering the latesttechnologies.Dean Johnson,COO, Georgia TechnologyAuthority (GTA)Learn more.Visit www.capgemini.com for additional informationabout our Digital SIAM offerings, and the full spectrumof Capgemini services.7
AboutCapgeminiA global leader in consulting, technology services and digital transformation, Capgemini isat the forefront of innovation to address the entire breadth of clients’ opportunities in theevolving world of cloud, digital and platforms. Building on its strong 50-year heritage anddeep industry-specific expertise, Capgemini enables organizations to realize their businessambitions through an array of services from strategy to operations. Capgemini is driven bythe conviction that the business value of technology comes from and through people. It isa multicultural company of almost 220,000 team members in more than 40 countries. TheGroup reported 2019 global revenues of EUR 14.1 billion.Visit us atwww.capgemini.comThis message contains information that may be privileged or confidential and is the property of theCapgemini Group. Copyright 2020 Capgemini. All rights reserved.This message is intended only for the person to whom it is addressed. If you are not the intendedrecipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this messageor any part thereof. If you receive this message in error, please notify the sender immediately and deleteall copies of this message.For further information please contact:For further information please ing.global@capgemini.com
contract Capgemini named a Leader in the ISG Provider Lens Service Integration and Management (SIAM) Quadrant report for both Germany and the US Hybrid cloud SIAM automation: cloud auto-provisioning in seconds ServiceNow CEO applauds Capgemini's Becton Dickinson SIAM transformation at Knowlege16 Capgemini acquires IGate - largest ServiceNow
