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44 (0) 1302 513 000sales@keyivr.comwww.keyivr.comContact: sales@iptelecom.ie or call us on 353 1 687 7777SECURE PAYMENT SOLUTIONSPCI-DSS v3.2 Level 1 Complianceacross a range of channelsV3Level 1 Service ProviderQSA Assessed Service
PCI COMPLIANT OMNI-CHANNEL PAYMENT SERVICESExceed your customers’ expectations with the next evolutionof PCI payment and IVR servicesAll our services work seamlessly together, providinga unique omni-channel approach to paymentsolutions – from agent assisted payments, onlinepayment portals, telephone payment lines,outbound SMS, click-to-pay web links and beyond.Powered by our PCI-DSS compliant platformthat comes recommended by internationalpayment gateways and PCI QSAs alike, we cansecurely tokenise payment methods so nomatter how your customers choose to pay, youcan offer a user-friendly, consistent experience.This results in fewer abandoned transactions,less time spent chasing payments and nocostly, time-consuming integration of multiplesystems from different providers.Reporting on multiple payment services froma single platform is simple, we provide adedicated real-time dashboard and theoption to integrate with your existing systemsfor greater automation.Work with Key IVR as a single, trusted providerto help you achieve your business objectives.One of the many ways Omni-Channel Payment Services works:Your customer makes a payment through your fully-branded online payment portaland checks the option to save their card for future use. For their next payment theychoose to pay over the phone via an automated telephone IVR. After the platformconfirms their identity, the customer can quickly and easily use the saved card detailsfrom the previous online payment.Contact: sales@iptelecom.ie or call us on 353 1 687 7777
AGENT ASSISTED PAYMENTSA secure, DTMF suppressed card payments solution thatkeeps Contact Centre Agents connected to their customersHelp de-scope your entire office and network environments byensuring the card data never reaches your systems. Our Borderplatform secures both your inbound and outbound call trafficallowing you to focus on what matters most in your business.Seamless customer experience – The agent stays on thephone during the entire payment processCards can be securely tokenised for faster paymentsDTMFs masked so the entire call can be recorded (FCA compatible)Helpful dashboard prompts for the agentContinuous Payment Authority (CPA) available for recurring& flexible payment plansRange of integration options available, from completelystandalone to full API & SOAPUniversally compatible with all telephony systemsWeb browser based solution with no on-site installationPAYMENT IVRFully-automated payment collection system, available 24/7Personalised to suit your brand and operations, the payment IVRis fully automated and ready to take payments 24/7 365 days ayear. Utilising our secure, robust, PCI-DSS Level 1 certifiedpayment platform which operates in state-of-the-art data centres.94% cheaper than collecting a payment with an agentNo text to speech recordings – Personalised prompts recordedfrom a professional voice artistCustomised IVR options & flow to match your customer journeyBuilt-in fraud detector - An automatic link can be sent to highrisk customers as a second layer of protectionPayment receipt sent to customer via SMS and emailReal time transaction updates with a self-service dashboard orintegrated with your existing systemsUse an existing payment telephone number, or we can providea new oneContact: sales@iptelecom.ie or call us on 353 1 687 7777
WEB PAYMENTSFully branded PCI-DSS Level 1 secure online payment portalE-commerce transactions grow year on year, but securing yourwebsite to take payments is often prohibitively expensive.Key IVR can provide the solution, from inventive paymentpages through to full applications.You can significantly reduce your requirements under PCIcompliance as all credit and debit card processing isperformed by our PCI-DSS Level 1 certified payment platformAccessible 24/7/365 on any smartphones, tablets, laptopsor desktop PCsConsistent design with your website brand for seamlesscustomer experienceSecured in our PCI compliant environment, removing therisk from your organisationUses 3D Secure to reduce fraudulent transactions and the risk ofchargebacksA range of integration options to work with your existing systemsMOBILE PAYMENT APPTop-up gas & electric smart meters on the move - fullybranded & integrated to suit your customersImprove customer conversion and convenience with a fullybranded PCI compliant mobile app for easy smart metertop-ups, available on Apple iPhones and Android smartphones.Fully branded to match the look of your organisationSecured in our PCI-DSS Level 1 certified environmentSave and tokenise cards for convenient future paymentsDisplay top-up history across multiple smart metersIntegration options to suit a wide range of CRM andinvoicing systemsEasy to pay via credit or debit card through the appRegularly maintained by our talented in-house teamAvailable on Android and iOSContact: sales@iptelecom.ie or call us on 353 1 687 7777
OUTBOUND VOICE, SMS & EMAILSave time and money with automated voice, SMS &email messaging campaignsOur Outbound solution is an effective, cost efficient way ofreaching a large audience of customers or prospects, quickerthan agents calling each and every contact. The platform candeliver thousands of messages every hour, saving valuable time,increasing customer engagement and payment conversion.Messages sent across SMS, email or voiceManage your campaigns with a user-intuitive self-service portalReach a larger audience and save call agent time comparedto traditional outbound methodsSchedule outbound campaign activity to match agentavailability to answer inbound responsesAutomatically schedule resends of voice messages at differenttimes based on no-answer, engaged or voicemail detectionAutomatically leave voicemails with the recipient on your behalfBulk upload data by Excel CSV or an API integrationCLICK-TO-PAYIncrease your payment conversion over SMS, emailand web-chatProduce a personalised SMS or email with a unique URL link foreach recipient. This launches a 3D Secure payment web pagewith customer information pre-filled as required, allowing themto confirm payment details and complete the transaction.Personalised message with a URL link to a fully-brandedpre-filled payment portalSubstantially reduces the steps needed to make paymentCombine with our Outbound Voice & SMS service formass send with maximum outreachWorks on all web browsing devices - smartphones,tablets, laptops or desktop PCsBulk upload data by CSV Excel or API integrationIdeal for debt collection & payment at-the-door scenariosContact: sales@iptelecom.ie or call us on 353 1 687 7777
ABOUT USKey IVR are a privately owned business offering automated payment services in theUK and internationally across Europe and the United StatesWe are a customer-service focusedorganisation, taking care to manage and meetour client’s expectations.Hosted in industry leading data centres andprocessing over 1bn per annum, ourstate-of-the-art payment suite is robust, reliableand secure – certified PCI-DSS v3.2 Level 1Compliant by our QSA Nettitude.Available in 14 languages across 11 currencies,our solutions are recommended by the CharteredInstitute of Credit Management, worldwidepayment gateways and PCI-DSS QSAs.We are also registered with Visa Europe as aQSA assessed service and adhere to the EU’sGeneral Data Protection Regulation (GDPR).WHAT IS PCI-DSS?The Payment Card Industry Data Security Standard (PCI-DSS) is a set of securitystandards designed to ensure that all companies that accept, process, store ortransmit credit card information maintain a secure environmentThe Payment Card Industry Security StandardsCouncil (PCI-SSC) was formed by Visa,MasterCard, American Express, JCB andDiscover to manage the ongoing evolution of thePayment Card Industry (PCI) security standards.To be compliant today your payment serviceprovider needs to adhere to version 3.2 of the PCIstandard, which was introduced in April 2016.V3Level 1 Service ProviderKey IVR are PCI-DSS v3.2 Level 1compliant, the highest level ofcertification for PCI payments.COMPLIANCE & CERTIFICATIONV3Level 1 Service ProviderQSA Assessed ServiceCONTACT US8 Durham Lane, Doncaster, South Yorkshire DN3 3FECompany Reg' No. 06512297 44 (0) 1302 513 000sales@keyivr.comwww.keyivr.comv2Contact: sales@iptelecom.ie or call us on 353 1 687 7777
WHAT IS PCI-DSS? The Payment Card Industry Data Security Standard (PCI-DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment V3 Level 1 Service Provider Key IVR are PCI-DSS v3.2 Level 1 compliant, the highest level of certification .
