Transcription
An overview of the ITIL ChangeManagement ProcessPresenter: Branimir Valentic
What is the Change Management processaccording to ITIL?When implementing the ChangeManagement process.you need to consider all aspects ofchanges and allocate appropriate resources. 2018 20000Academywww.advisera.com/20000academy2
There exists a proven approach inmanaging changes, so you don’tneed to start from scratch. 2018 20000Academywww.advisera.com/20000academy3
Agenda About Changes Change Management process Roles and authorization Benefits explained Biggest challenges in ChangeManagement implementation 2018 20000Academywww.advisera.com/20000academy4
About ChangesNormalChangeStandardChangeEmergencyChange 2018 20000Academywww.advisera.com/20000academy9
Change Management process 1/4Standard ChangeCreate RfC 2018 cademyReview andClose10
Change Management process 2/4Normal Change 2018 20000AcademyCreate RfCRecord RfCAssess andEvaluateChangeReview RfCwww.advisera.com/20000academy7
Change Management process 3/4Normal ChangeAuthorizeReview andClose 2018 academyChange Buildand Test8
Change Management process 4/4Emergency Change No time for thorough testing Urgent implementation, less management Full documentation – differed Separate authorization 2018 20000Academywww.advisera.com/20000academy9
Assessing and evaluating changes Level of risk Cost of the change implementation Impact on services and service assets Urgency of change implementation Benefits of implemented change 2018 20000Academywww.advisera.com/20000academy10
Roles and authorizationLevel of risk/impactHigh cost/riskCAB / ECABLocal impactChange ManagerLocalauthorizationLow-risk change 2018 20000AcademyDecisionHigh ManagementEscalationChange authorityStandard changewww.advisera.com/20000academy11
Benefits explained Customer satisfaction Protection of live services Reduction in number of unauthorizedchanges Easier follow-up on business changes Improved staff productivity 2018 20000Academywww.advisera.com/20000academy12
Biggest challenges in ChangeManagement implementation Resistance to the change in process Getting management buy-in Roles and responsibilities Implementation of the process Process (not) supported by tool 2018 20000Academywww.advisera.com/20000academy13
ConclusionChanges are implemented daily.Although it may look like a routine job – it’snot. Results can have far-reachingconsequences. 2018 20000Academywww.advisera.com/20000academy14
Q&ABranimir Valentic
Thank you!https://advisera.com/20000academy/webinars/
What is the Change Management process according to ITIL? When implementing the Change Management process.you need to consider all aspects of . Change Management process 4/4 9 Emergency Change No time for thorough testing Urgent implementation, less management
