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EMERGENCYRESPONSE GUIDEPOLICEFIREAMBULANCECALL 911UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE 3501 UNIVERSITY BOULEVARD EAST ADELPHI, MD 20783

MEDICAL EMERGENCY, ACCIDENT, OR ILLNESS Remain calm. Initiate lifesaving measures, if requiredand if you are trained. Do not move the injured person unless thereis danger of further harm. Keep the victim from getting chilled or overheated. Call for emergency response. (Dial 911.) Reassure the victim. Provide building name, location, floor,and room number. Send someone to meet the emergencyresponders to direct them to the injured person. Describe the nature of the medical emergency. Call 911 and update the emergency respondersif there is any change in the victim’s condition.MEDICAL EMERGENCY, ACCIDENT OR ILLNESS

FIRE OR SMOKEFIRE EMERGENCY PROCEDURE Remain calm.KNOW YOUR SITE INFORMATION Location of safe area Leave the area immediately(closing doors behind you, if possible). Location of emergency exits and stairwells Feel all doors before opening them.(Do not open a hot door.) Location of fire extinguisher Location of fire alarm pull stations Lower yourself to the ground and crawlin smoky conditions. Sound the building alarm if it is notalready sounding. Location of telephoneTO USE A FIRE EXTINGUISHER, LEARN HOWTO PASS Pull the pin. Leave the building followingevacuation procedures. Aim the extinguisher nozzle at the base of the fire. Call the fire department from a safe place.(Dial 911.) Sweep from side to side, still aiming at the baseof the fire, until it’s out. Provide building name, location, floor,and room number.Note: Only use a fire extinguisher if the fire is verysmall and you know how to use one safely.Otherwise, do not attempt to fight the fire yourself. Squeeze or press the handle.FIRE OR SMOKE

NATURAL DISASTERSTornadoes, High Winds, Hurricanes, or EarthquakesNote: During a natural disaster, the greatest dangeris from falling debris, trees, and broken glass.ACTIONS TO FOLLOWIf outdoorsIf indoors Get under a desk or table immediately. Stand in a door frame if a desk is not nearby. Get away from windows or glass. Remain calm in a protected area until the threathas ceased or the danger has passed. Try to get to a protected or safe area away frombuildings, windows, and glass; avoid telephoneor light poles or any place where there couldbe falling debris. Get to a low area or depression. Cover your head and face. Remain calm and do not leave until the threathas ceased or the danger has passed.NATURAL DISASTERS

BOMB THREAT CALL CHECKLIST When will the bomb go off? Where will the bomb go off? What type of bomb is it? Why are you doing this? Who are you?DateTime of callExact language of threatEstimated race of callerCall received byVoice on phone (circle any that ed age of callerSpeech (circle all that apply)SlowNormalExcitedFoulSincereCalmImpeded RapidBrokenSoftDeepHigh-PitchedLoudAccented Angry IntoxicatedBackground noises (circle all that apply)MusicTrainsTypingFactoryTalkingAirplanes Laughter QuietAdditional observationsTrafficMachinesBarroom

BOMB THREAT Remain calm. Listen carefully. Do not interrupt the caller. Keep the caller on the line and talkingas long as possible. Write down exactly what the caller says, as wellas any inflections in speech and backgroundnoises. (Use checklist above.) Do not erase threats if they are left on voice mail. Call 911 immediately. Do not anger the caller.BOMB THREAT

EVACUATION PROCEDURESDO Remain calm. Leave the area immediately (closing doorsbehind you, if possible). Leave personal belongings behind. Leave the building. (Use marked exitsand stairwells.) Call the fire department from a safe place.(Dial 911.) Provide building name, location, floor,and room number. Listen for special instructions.DON’T Use the elevators. Panic.walk slowly. Return to your area until directedby the police or fire department.KNOW YOUR SITE INFORMATION Location of safe area Location of emergency exits and stairwells Location of fire alarm pull stationsPERSONS WITH DISABILITIES If you are unable to exit from a ground-levelfloor, proceed to the nearest enclosed stairwelland wait for assistance. Call 911 or inform yourcoworkers to report your location to respondingemergency personnel. Shelter in place is appropriate if you are aloneand unable to evacuate. Call 911 and report yourlocation. If you can, remain in a room withan exterior window, a telephone, and a solidor fire-rated door.ASSISTING PERSONS WITH DISABILITIES Always ask someone with a disability how youcan help. Mobility impaired: If the person is unable to exitthe building, assist him or her to an enclosedstairwell or safe area. Inform the emergencyresponders of the location of the disabled person. Hearing impaired: Ensure the person has beenalerted to the emergency through hand gesturesor a short explicit note. Visually impaired: Assist the person by offeringyour elbow and guiding him or her throughthe evacuation route. Location of telephoneEVACUATION PROCEDURES

SHELTER IN PLACEShelter in place is an initial and short-term response to limit potentialexposure to health hazards in the environment, as well as to safetyand security threats that may be present.ACTIONS TO FOLLOWIf instructed to shelter in place, Avoid rooms with mechanical equipment,such as ventilation blowers, pipes, etc. Remain calm and follow instructions fromemergency management personnel. Have a cell phone and/or portable radioavailable to get updates and stay informed. Close off your office suite by shutting windowsand exterior doors. Listen to the radio or wait for the officialall-clear or further directions. Select a small interior room with a hard-wiredphone and few or no windows, if possible,and take refuge. If others are present, eitherselect a room with adequate space for everyoneor select multiple rooms.SHELTER IN PLACE

ACTIVE SHOOTER/ARMED INTRUDERIf you observe someone with a firearm, contact the police immediately.Quickly determine the most reasonable way to protect yourself.RUN If you can safely escape, do so. Get out of thebuilding and away from the shooter, takinginto account that there might be more thanone armed intruder. Keep running until you are well away fromthe building. Get behind some type of cover. Evacuate whether others agree to or not. Leave your belongings behind. Call 911 when it is safe to do so.FIGHT As a last resort, if your life is in danger, fight back. Attempt to incapacitate the shooter. Act with physical aggression and do whateverit takes to stop the shooter. Yell and use improvised weapons, such as a chairor fire extinguisher. Use all of your strength and commit toyour actions.HIDE If you are unable to exit, find a place to hide.WHEN LAW ENFORCEMENT ARRIVESLaw enforcement’s purpose is to stop the shooteras quickly as possible. Lock and barricade all doors and windows. Remain calm and follow directions. Turn off lights, radios, and computer monitorsand silence all cell phones. Put down any items in your hands. Close blinds and block windows. Avoid quick movements toward the officers,such as grabbing on to them for safety. Keep everyone calm and out of sight. Take adequate cover for protection. Use concretewalls, thick desks, and file cabinets to protectyourself from bullets. Call 911 when it is safe to do so. Raise your hands and keep them visible. Do not stop and ask officers for helpor directions while evacuating. Provide officers with as much informationas possible.ACTIVE SHOOTER/ARMED INTRUDER

HOSTAGE SITUATIONIF YOU WITNESS A HOSTAGE SITUATION, Remove yourself from any danger immediately. Observe your captors and memorize theirphysical traits, voice patterns, clothing, etc. Notify police or security immediately and providethe following information: Avoid getting into political or ideologicaldiscussions with the captors.- Location and room number of incident- Number of possible hostage takers- Physical description and names of hostagetakers, if possible- Number of possible hostages- Any weapons the hostage takers may have- Your name- Your location and phone numberIF YOU ARE TAKEN HOSTAGE, Remain calm, be polite, and cooperate with yourcaptors. Comply with all orders and instructions.DO NOT complain. DO NOT try to escape unless there is an extremelygood chance of survival. It is safer to besubmissive and obey your captors. Try to establish a relationship with your captorsand get to know them—captors are less likelyto harm you if they respect you. Try to stay low to the ground, behind cover,and away from windows or doors,if possible.IN A RESCUE SITUATION, DO NOT RUN. Drop to the floor and remain still.If that is not possible, cross your arms, bowyour head, and stand still. Make no suddenmoves that a tense rescuer may interpretas hostile or threatening. Wait for instructions and obey all directionsyou are given. Do not be upset, resist, or argue if a rescuerisn’t sure whether you are a hostage takeror a hostage. DO NOT draw attention to yourself with suddenmovements, comments, or hostile looks.HOSTAGE SITUATION

SUSPICIOUS LETTERS AND PACKAGESAnyone receiving mail and packages should take reasonableand prudent care when handling these parcels.CHARACTERISTICS OF SUSPICIOUSPACKAGES/LETTERS From someone unfamiliar to you, unexpected No return address or nonsensical address Handwritten address or labels for companies Postmarked city or state different fromthe return address Lopsided, heavy, or with leaks, stains, protrudingwires, or unusual lumps, bulges, or protrusions Arrival before or after a telephone call from anunknown person asking if the item was received Delivered by hand by someone other thanregular carriers (e.g., “dropped off for a friend”)IF A SUSPICIOUS LETTER OR PACKAGEIS RECEIVED Handle with care—don’t shake, bump, or openany further. Isolate the package and look for indicators. Excessive use of securing materials (tape)or any use of string or twine Don’t smell or taste any powder or substancethat may have spilled out. Excessive postage on small packages or letters Call the police or building security. No postage or noncanceled postage Evacuate the building immediately. Handwritten notes, such as “To Be Opened in thePrivacy of,” “Confidential,” or “Prize Enclosed” Wash your hands with soap and warm water. Improper spelling of common names, places,or titlesSUSPICIOUS LETTERS AND PACKAGES

HAZARDOUS MATERIAL LEAK OR SPILL Evacuate the room or area. Close and secure the room or area, if possible.KNOW YOUR SITE INFORMATION Location of safe area Leave the building following evacuationprocedures. (See Evacuation Procedures.) Location of emergency exits and stairwells Call the fire department from a safe place.(Dial 911.) Location of telephone Location of fire alarm pull stations Provide building name, location, floor,and room number. Provide details regarding type of spill and injuries,if any.HAZARDOUS MATERIAL LEAK OR SPILL

POLICEFIREAMBULANCECALL 911Visit https://alert.umuc.edu to sign up for the university’semergency communication system.Send your questions or comments about safety and securityor emergency preparedness to security@umuc.edu.

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE3501 UNIVERSITY BOULEVARD EASTADELPHI, MD 20783800-939-UMUC (8682)www.umuc.edu

FRONTVisit https://alert.umuc.edu to sign up for the university’semergency communication system.Send your questions or comments about safety and securityor emergency preparedness to security@umuc.edu.UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE 3501 UNIVERSITY BOULEVARD EAST ADELPHI, MD 20783

EMERGENCYIMPORTANT CONTACTSEmergency .911UMUC Security Main Number . 240-684-2911Administration Building Security Desk . 301-985-7911Conference Center/Hotel Security. 301-985-7371University of Maryland, College Park PoliceEmergency.301-405-3333Non-Emergency. .301-405-3555Charles County Sheriff.911/301-932-2222Howard County Police . 911/410-313-2200Stafford County Sheriff . 911/540-658-4450UMUC Facilities ManagementMain/Adelphi .301-985-7664Largo .240-684-2982