Transcription
Rdb Information SourcesIngrid KleinSupport Services
Agenda Rdb Information Sources MetaLink Oracle Technology Network (OTN) How to use2
Rdb Information Sources MetaLinkMetaLink usage for: SR handling and escalation (Doc ID199389.1) / bug updatesKit and patch downloadCertification and Availability, Desupport notices, AlertsInformation Repository like FAQ, Documentation, HowTo,Sample Code, Diagnostic ToolsCollaborative Support (OCS/OWC)Rdb information exchange via Forum (Select ‘Oracle Rdb ProductFamily on OpenVMS‘ l/ml2 gui.startup 3Requires a valid Customer Support Identifier (CSI#)
MetaLink ‘My Headlines‘configurable4
Monitoring Bugs/SRs Configurable through ‘My Headlines’ Results will be shown on ‘My Headlines’ page My Headlines Preferences TAR Settings SRs filed by user logged on are automaticallymonitored for the selected Support Identifiers (CSI#) My Headlines Preferences Bug Settings Monitor new or updated bug entries per product andplatform Monitor a single bug My Headlines Preferences Overall Settings Enable automatic email of ‘My Headlines’5
Which Approach is mostappropriate? When to log a Service Request (SR/TAR) withOracle Support: If an official answer from Oracle is requiredIf a product problem is detectedIf you want to submit an enhancement request (see Doc ID214168.1)If a timely answer is requiredIf information is confidential When to use Metalink Forum: 6If you do not want an official Oracle response and the issue isnon-urgentIf you want to share your experiences with other customers
MetaLink – Simple SearchResult of simple search7
MetaLink – Top Tech DocsReinventedAccess to Knowledge Browser8
Metalink Certify and AvailabilityAdditional Info availableAccess to ‘Alerts’9
Rdb Product Family SoftwareDownloads from MetaLink Click on ‘Patches‘Click on ‘Simple Search‘Search by ‘Product or Family‘ Oracle Rdb FamilyMake sure the platform is set correctly: For RDB ODBC set to WINDOWS Results in a list of all the patches available for aversion for all the products not just the database Warning: ‘Quicklink to the latest Patchsets‘ onlyshows Rdb Expert by default!10
Rdb Server Kits11
Rdb Information Sources - OTNOracle Technology Network (OTN) available for: Commonly requested Oracle Rdb documentationSoftware downloads for Oracle Rdb and related products (full kits, latestversion only)Technical information (White papers, samples etc)Oracle Rdb training offeringsRdb contacts/mailing listsRdb Beta Program (Beta registration, Beta kits)Rdb event .com/technology/products/rdb/index.html 12Registration for a free Oracle Web account required
Rdb Product Family Downloadsfrom OTN ducts/rdb7/index.htmlClick on downloads
Metalink versus OTNSource of Information14MetaLinkOTNSR/Bug handling, ForumYesNoRdb Product DocYesLimitedFull kit downloadYesLatest onlyUpdate kit downloadYesNoRepository SearchYesNoTraining OfferingsNoYesRdb Contact/Mailing ListNoYesRdb Beta ProgramNoYes
Q U E S T I O N S&ANSWERS15
Metalink Certify and Availability Additional Info available Access to 'Alerts' 10 Rdb Product Family Software Downloads from MetaLink Click on 'Patches' Click on 'Simple Search' Search by 'Product or Family' Oracle Rdb Family Make sure the platform is set correctly: For RDB ODBC set to WINDOWS
