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US 10.006th ANNUALSTEVIEAWARDS FOR SALES &CUSTOMER SERVICEAwards Dinner and CeremoniesMonday, February 27, 2012Caesars PalaceLas Vegas, NevadaSPONSORS & PARTNERS
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Welcome to the 6th annual Stevie Awards for Sales & Customer Service.Entries to the world’s top awards program for contact center, customer service, and sales professionalswere up 28% this year. Thirty-nine percent of the 1,064 entries submitted were recognized as Finalists — a higherpercentage than usual, but the entries were of such high quality that the judges were delighted by them.We were blessed with a record number of judges this year — 220 of them, including 93 who participated inthe preliminary round, which determined the Finalists, and 127 on seven specialized final judging committees.The contributions of all of these judges are acknowledged in this program.2012 marks the 10th anniversary of the start of the Stevie Awards movement, and to celebrate we’veintroduced Silver and Bronze Stevie Awards this year. Henceforth all honorees in Stevie Awards programs willbe Gold, Silver or Bronze Stevie winners, and tonight we’ll recognize our first-ever Silver and Bronze winners.More than 250,000 votes were cast by the general public worldwide in this year’s People’s Choice StevieAwards for Favorite Customer ServiceSM, and the winners in the 11 categories included in that process will alsobe honored this evening.We organize three other business competitions in addition to the Stevies for Sales & Customer Service.We invite you to participate in them. You can learn all about our programs at www.stevieawards.com.Thank you for participating in the 6th annual Stevie Awards for Sales & Customer Service, and for joining usthis evening. Best wishes for continued success!Cordially,Michael GallagherPresident, The Stevie AwardsProgram ContentsFinal Judging Committees3Preliminary Judges9Finalists in Order of Presentation113
Final Judging CommitteesThe following 127 professionals, on seven committees, participated in final judging of the 2012 Stevie Awards forSales & Customer Service from January 30 through February 10. Their average scores determined the Stevie Awardplacements — Gold, Silver, and Bronze — from among the Finalists.Learn more about this judging panel.SALES DEPARTMENT & SALES TEAM CATEGORIESFINAL JUDGING COMMITTEEGregory Brush, VP, Sales, InsideView, San Francisco, California, USASusan L. Cordts, CEO, Adaptive Technologies, Inc.,Scottsdale, Arizona, USAMichael Gear, Vice President, WW Sales & Field Operations,GoodData Corporation, San Francisco, California, USADerek Grant, SVP Sales, Pardot, Atlanta, Georgia, USADonna Kent, SVP, Global Sales & Marketing, TeleVerde,Phoenix, Arizona, USAKeith Nealon, Chief Revenue Officer, M5 Networks,New York, New York, USAMark Roberge, VP Sales, Hubspot, Cambridge, Massachusetts, USAJulie Thomas, President & CEO, ValueSelling Associates,Santa Fe, California, USADiane Updyke, VP Sales, Crowd Factory,San Francisco, California, USADerrick Van Grol, VP Global Sales, IDI Billing Solutions,Victor, New York, USARonald J. Whaley, Chief Revenue Officer, OSG Billing Services,Englewood, New Jersey, USACHAIR:Raj Hajela, Co-Founder & Chief Revenue Officer,Salesify, Redwood City, California, USACOMMITTEE:Chris Ancell, President-Business Markets Group, CenturyLink,Denver, Colorado, USADamian Artt, SVP, WW Sales & Services at WindRiver (Intel),WindRiver, Alameda, California, USABill Cheek, President-Wholesale Ops, CenturyLink,Monroe, Louisiana, USAAmy Guarino, VP Business Development, Marketo,San Mateo, California, USACarlos Hidalgo, CEO, The Annuitas Group and MarketingAutomation Institute, Grand Rapids, Michigan, USASusan Knox, VP of Sales, SAP, Newtown Square, Pennsylvania, USASudhir Kulkarni, SVP, Head of Sales, Sourcebits, Inc.,Pleasanton, California, USAShane Lewis, Asst VP Sales, Sundance Vacations,Kennett Square, Pennsylvania, USAStephen Lilly, VP, Business Development, Ziff Davis/B2B Focus, Inc.,San Francisco, California, USAJay Mitchell, Managing Director, Motum, LLC, Irving, Texas, USAJill Rowley, Director of Strategic Accounts, Eloqua,San Francisco, California, USATracey Solanas, VP Sales, GramercyOne, New York, New York, USALucas Tennant, Senior Vice President, Sales, CompuPay, Inc,Miramar, Florida, USASALES ACHIEVEMENT CATEGORIESFINAL JUDGING COMMITTEECHAIR:Jason Copeland, Senior Manager, National SalesGroup, SurePayroll, Inc., Glenview, Illinois, USACOMMITTEE:Johnny Anderson, VP, Bulldog Solutions, Austin, Texas, USARyan Azus, Vice President, Worldwide Sales, RingCentral,San Mateo, California, USAScott deMoulin, President, Business Breakthroughs Elite Consulting,Grovetown, Georgia, USAPhil Hansen, CEO, CLEARLINK, Salt Lake City, Utah, USAThomas Joyer, Senior Vice President, Sales & Client Services,Health Integrated, Chicago, Illinois, USAGene McNaughton, President, Elite Concepts, Inc.,Ladera Ranch, California, USACarajane Moore, President, Hunt Big Sales, Fishers, Indiana, USAMatt Morea, Senior Vice President, Business Breakthroughs Int’l,Grovetown, Georgia, USAMark Repkin, Vice President, The Certif-A-Gift Company,Arlington Heights, Illinois, USATom Schaff, Managing Partner, Big Swift Kick,St Louis, Missouri, USANeal Tricarico, President, Ultimate Growth, Inc.,Carlsbad, California, USASALES INDIVIDUAL & SOLUTION PROVIDERCATEGORIES FINAL JUDGING COMMITTEECHAIR:William Binch, SVP Sales, Marketo,San Mateo, California, USACOMMITTEE:Ahmed Al Hai, BRM Specialist, ADCO,Abu Dhabi, United Arab EmiratesMatthew Androski, SVP Sales, BMC Software,Irvine, California, USAJeb Brooks, EVP, The Brooks Group, Greensboro,North Carolina, USA3
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Final Judging CommitteesCUSTOMER SERVICE/CALL CENTER INDIVIDUAL &TEAM CATEGORIES FINAL JUDGING COMMITTEEManfred Stockmann, President, Call Center VerbandDeutschland e. V., Berlin, GermanyOlav Strawe, Publisher, TeleTalk, Emerald Hills, California, USAAndrzej Szczepaniak, Asst. Director, Central Settlement Services,Bank Zachodni WBK, Poznan, PolandÖzge Tekalp, Director, Alternative Sales Channels, Türk EkonomiBankasi A.S., Istanbul, TurkeyVincent Vanden Bossche, Managing Director, Call Communications,Ottenburg, BelgiumMadalina Vilau, Managing Partner, Expo Media, Bucharest, RomaniaNicolette Wuring, Managing Director, Customer ManagementServices, RG Amstelveen, NetherlandsOleg Zeldin, CEO, Apex Berg Contact Center Consulting,Moscow, RussiaCHAIR:Carita Vallinkoski, Expansion Management,Competence Call Center AG, Vienna, AustriaCOMMITTEE:Dmitry Aristarkov, CEO, Call Center Guru, Moscow, RussiaEla Banu, Customer Care & Services Manager, ING Bank,Bucharest, RomaniaSam Bruni, Senior Director of Customer Experience,BackCountry.com, Utah, USAPembe Candaner, Founder & President, Pro-To-Cool,Istanbul, TurkeySusanne Feldt, Editor, TeleTalk, Hannover, GermanySimone Fojut, Chief Editor, CallCenterProfi, Wiesbaden, GermanyClaudia Gabler, Chief Editor, Contact Management Magazine,Zollikofen, SwitzerlandBarbara A. Glanz, CSP, CPAE, President, Barbara GlanzCommunications, Inc., Sarasota, Florida, USAGerrit Goedkoop, VP Customer Care, UPC Broadband,Amsterdam, NetherlandsKubilay Guler, Asst. General Manager, FINANSBANK,Istanbul, TurkeyDr Nils Hafner, Managing Director, Customer Competencies,Institut Dr. Hafner GmbH, Kreuzlingen am Bodense, SwitzerlandTunde Hubina, Customer Care Director,UPC DTH UPC DTH S.à r.l., Howald, LuxembourgManuel Jacquinet, Co-president/Publishing Direct, EnContact,MALPASO, Paris, FranceNatalia Kabakova, Head of Customer Service,DHL Express Russia, Moscow, RussiaMeltem Karateke, President, IMI Conferences, Istanbul, TurkeyDemet Kockal, Operasyon Yönetmeni, ÇAGRI MERKEZLERIDERNEGI, Istanbul, TurkeyElzbieta Krawczynska, Quality Specialist & Trainer,Bank Zachodni WBK, Poznan, PolandKarin Lüttmerding, Customer Service Manager, FONIC GmbH,Munich, GermanyMarcello Maggioni, EVP-Customer Group, Sky Deutschland AG,Unterfoehring, GermanyNicola Millard, Customer Experience Futurologist,British Telecommunications PLC, Ipswich, Suffolk, UKChristoph Pause, Chief Editor, Haufe-Lexware GmbH & Co. KG,Freiburg, GermanyElizaveta Rybinskaya, Customer Service Director,QUELLE RUSSIA, Moscow, RussiaAnn-Marie Stagg, Head of Direct Sales, The Co-operativeBanking Group (UK), Sandbach, UKCUSTOMER SERVICE DEPARTMENT CATEGORIESFINAL JUDGING COMMITTEECHAIR:Susan Cloutier, Operations Manager, Mayo MedicalLaboratories, Rochester, Minnesota, USACOMMITTEE:Kevin Cappel, Owner & CEO, Ledgersre Solutions,Winona, Minnesota, USAJackie Coffey, Director, BlueDirect Sales, Blue Cross BlueShield Florida, Ponte Vedra Beach, Florida, USAMatthew Conant, Director, Customer Experience,Plato Learning, Inc., Bloomington, Minnesota, USADave Dreas, Marketing Director, Managing Member,Jeremy Scott Fitness, Phoenix, Arizona, USAJeremy Scott, Jeremy Scott Fitness, Phoenix, Arizona, USARichard Feinberg, Professor, Department of Consumer Sciencesand Retailing, Purdue University, West Lafayette, Indiana, USAMichael Haddow, Vice President of Customer Care Operations,QBE FIRST, Morrisville, North Carolina, USAAnne Holland, RN, BSN, CCRP, President, Holland ResearchConsultants, LLC, Rochester, Minnesota, USADino Kasdagly, General Manager, Optum Insight-Division of UnitedHealth Group, Rochester, Minnesota, USAKeith Laughman, CEO, Med Fusion, Lewisville, Texas, USAFrank Mettille, Senior Exercise Planner, Joint Task Force CivilSupport-L3 Communications, Chesapeake, Virginia, USACraig Oslund, Vice President, Merchants Bank,Rochester, Minnesota, USASarah Oslund, Director of Communications,University of Minnesota-Rochester, Rochester, Minnesota, USAPaulette Pehling, Owner, Quality Overhead Door,Rochester, Minnesota, USADayne Petersen, Sr. Consultant, Benchmark Portal,Bloomington, Minnesota, USA5
Final Judging CommitteesCUSTOMER SERVICE DEPARTMENT CATEGORIESFINAL JUDGING COMMITTEE— ContinuedNEW PRODUCT & SERVICE CATEGORIESFINAL JUDGING COMMITTEEThomas K. Sawyer, Associate Professor, Winona State University,Winona, Minnesota, USAGreg Sell, CEO, Selloxx, Inc., Minneapolis, Minnesota, USAWei Shi, Sales Director, Digital China Holdings Limited,Beijing, ChinaKirk Waldon, President, The Guardian Group, Overland Park,Kansas, USACindy Wills, Vice President, Sales, Carpet One Hour & Home,Rochester, Minnesota, USAGuo (Peter) Zijiang, COO & GM Assistant, Wuhan KindstarDiagnostics Co., Ltd, Wuhan, ChinaCHAIR:Ben Saren, Vice President, Marketing, Litle & Co,Lowell, Massachusetts, USACOMMITTEE:David Beisel, Partner, NextView Ventures,Boston, Massachusetts, USAMatt Douglas, CEO, Punchbowl.com,Framingham, Massachusetts, USAMelissa Dowler, Co-Founder, Long Haul Films,Boston, Massachusetts, USAMichael Dunn, CTO, Hearst Interactive Media,Stamford, Connecticut, USAAndrew J. “Flip” Filipowski, Executive Chairman & CEO,SilkRoad Technology, Winston Salem, North Carolina, USAJane Henry, Owner, LOOMLAB, South Pasadena, California, USATara Hunt, CEO & Co-founder, Buyosphere, Montreal, CanadaAaron Irizarry, Experience Designer, Hewlett Packard,Murrieta, California, USAMichael LeBarron, Senior UX Engineer, Rue La La,Rockland, Massachusetts, USAKaitlin Maud, Co-Founder, Rain or Shine Studio,Brighton, Massachusetts, USAJohn McCurdy, VP Business Development, Invest Northern Ireland,Boston, Massachusetts, USAKevin Mitchell, Senior Director of Programming,National Amusements, Norwood, Massachusetts, USABeth Monaghan, Principal, InkHouse Media Marketing,Waltham, Massachusetts, USARandy Parker, President, SMBapps, Brookline, Massachusetts, USAJen Reddy, VP, Global Marketing, Communispace,Boston, Massachusetts, USAEvan I. Schwartz, Director of Storytelling, INNOSIGHT,Lexington, Massachusetts, USARusty Williams, Co-Founder, Troopla, Waltham,Massachusetts, USACUSTOMER SERVICE ACHIEVEMENT CATEGORIESFINAL JUDGING COMMITTEECHAIR:Cameron E. Hurst, Vice President,Assurant Solutions, Asheville, North Carolina, USACOMMITTEE:Tom Coury, Chairman, Matrix Pointe Software,Cleveland, Ohio, USACarmit DiAndrea, VP, Analytics & Client Services,Customer Relationship Metrics, Omaha, Nebraska, USAKristyn Emenecker, VP Product Marketing, InContact,Salt Lake City, Utah, USARyan Hollenbeck, SVP Marketing, Verint Systems,Roswell, California, USACliff Hurst, CEO, Career Impact, Gilroy, California, USAGina Musick, VP, Distributed Computing Group Manager, TD Bank,Fort Pierce, Florida, USAMarshall Ogen, SVP, J.LODGE, Marlton, New Jersey, USAGary Poch, Vice President, Equifax Inc., Atlanta, Georgia, USAAndy Pritchard, President & CEO, ThoughtBurst, Inc.,Carmel, California, USAChris Repholz, SVP, IntelliSource, Denver, Colorado, USAStuart Saunders, CEO and Co-Founder, Mobile Defense,Cleveland, Ohio, USAJulie Ann Skaggs, Director of Operations, Covance Market Access,San Diego, California, USADavid L. York, VP Sales, Genesys Telecommunications,Larkspur, Colorado, USA7
Preliminary JudgesThe following professionals participated in preliminary-round judging of the 2012 Stevie Awards for Sales & CustomerService from November 2011 to January 2012. Their average scores determined the Finalists in the sales awards,contact center awards, and customer service awards categories. We thank them for their time, insights and interest.Learn more about this judging panel.Kenneth Amormino, Director of Call Center Operations, GAW,Enfield, CT, USAJohnny Anderson, Vice President, Bulldog Solutions,Austin, TX, USAJeff Billado, Sales Consultant — Customer Interactive Solutions,Dimension Data, Customer Interactive SolutionsPaul Bilodeau, VP Sales & Marketing, The Brooks Group,Greensboro, NC, USAJane Blackwell, Community Outreach Manager,High Point Bank & Trust, High Point, NC, USAJill Blankenship, CEO, Frontline Call Center, Eastsound, WA, USAJeanne Bliss, President, CustomerBLISS,Pacific Palisades, CA, USABob Botelle, Exec VP. Merchant Services, Chief Customer Officer,Litle & Co, Lowell, MA, USANorm Bour, Community Development Director, OPIS Network,Newport Beach, CA, USAJohnny Bravo, Account Executive, PolyPak America Inc.,Sales, Loas Angeles, CA, USAPatrice Bryon, Head of Client Services, ProFund Advisors, LLC,Financial Services, Bethesda, MD, USAElaine Buxton, President, Confero Inc, Cary, NC, USAJon Byers, Manager of Client Relationships, Covisint,Client Satisfaction, Healthcare, Durham, NC, USAAndrew Christofferson, Customer Service Manager, Cargill, Inc,Feed Products, Blair, NE, USAChadwick Collier, CEO, Consumer Driven Solutions andGroup Cars, Memphis, TN, USARyan Consigli, CEO, Zoom Technical Services, Inc.,Woburn, MA, USATom Cross, Editor, TECHtionary, Boulder, CO, USAKelly Dantas, Media Director, SDI Distributor, Yonkers, NY, USARobyn Davis, Owner, When I Need Help, Columbus, OH, USABrent Dierking, Director, Business Development/Strategic Planning,NorthStar EMS, Birmingham, AL, USAKevin Domingue, VP, Customer Services, TRUMPF, Inc.,Customer Service, Farmington, CT, USAAlan Dowler, Customer Service Officer, Hamilton Jewelers,Princeton, NJ, USACarolyn K Edwards, AT&T and WATCh?, San Diego, CA, USAAnnette Eland, Claims Customer Service Manager, Esurance,San Francisco, CA, USAEvren Erbasol, Phone Banking Manager, AKBANK, AlternativeDelivery Channels Management, Istanbul, TurkeyRon Essig, VP, Products & Services, Marriott Vacation Club,Salt Lake City, UT, USAMeredith Estep, Vice President Client Services, Unitiv, Inc.,Alpharetta, GA, USAPaul Evans, President and CMO, Evans Media Group,Overland Park, KS, USAFranck Fielemon, Manager Direct Sales, DHL Express, International,Hoofddorp, NetherlandsWill Garrick, Senior Director, Prescription Solutions/A United HealthCare Company, Customer Service, Costa Mesa, CA, USAGina Giordano, VP, Customer Feedback, Macy’s, New York, NY, USABarb Girson, Principal, My Sales Tactics, New Albany, OH, USAJaki Glenn, Regional Sr. Sales Rep., Taleo Learn, Taleo,Belton, SC, USABob Gooderl, Product Manager/AVP, Symetra Financial, Life Division,Bellevue, WA, USAJustin Grenier, Support Team Manager, Listrak, Lititz, PA, USAJimmy Griffith, Director, Solution Center Operations, AssurantSolutions, Extended Protection Solutions, Lawton, OK, USAJudy Guffee, Senior Manager Customer Service,med fusion/ClearPoint Diagnostic Laboratory, Lewisville, TX, USAJosh Hatala, Marketing Specialist, AIReS, Marketing,Pittsburgh, PA, USAPeggy Heafey, Director – Intermediary Partner Care, Marriott Intl., Inc.,Marriott Sales and Customer Care, Omaha, NE, USAArne Henrickson, SR Director Client Services, Coinsar/Redbox,Corporate, Bellevue, WA, USAGreg Ives, Director of Global Services, ChannelAdvisor,Morrisville, NC, USAJeanne Jalufka, Sales Marketing Consultant, Pearson,Corpus Christi, TX, USARobert Jeppsen, Vice President, Commercial Sales, Zions Bank,Commercial Sales, Salt Lake City, UT, USADavid Johnston, President, Sales Resource Group Inc.,Oakville, CanadaRebecca Jones, Senior Marketing Manager, The Retail Outsource,Coral Gables, FL, USAChristine Kazor, Customer Service Manager, Bright HouseNetworks, Riverview, FL, USARafal Kucharski, Advertising Manager, Wytwornia Mebli, PolandRebecca Lane, Epitome Health and Beauty, Bushey Heath,United KingdomHoward Lewis, President, Family Heritage Life Insurance, NJ, USAShane Lewis, Asst VP of Sales, Sundance Vacations, Sales,Kennett Square, PA, USAAngie Marchant, CEO/Client Management, Millennium BenefitsConsulting, Sandy Springs, GA, USAFrank Maylett, EVP Sales and Global Alliances, inContact,Midvale, UT, USA9
Preliminary JudgesRussell Sarder, Chairman and CEO, NetCom Learning,New York, NY, USAHarry Schechter, CEO, Temperature@lert, Boston, MA, USAStu Schlackman, Owner, Competitive Excellence,Richardson, TX, USAPaula Seeger, Supervisor – Customer Service Hotline, University ofMinnesota, Office of Classroom Managment, Minneapolis, MN, USARandy Selleck, Sr. Director, Call Center Operations,Assurant Solutions, Atlanta, GA, USABill Shelton, Vice President, USHEALTH Advisors, Insurance,Grapevine, TX, USADonnovan Simon, Director, Sales Support, SMART Technologies,Calgary, CanadaPeter Smith, CEO, SDL, Superior, CO, USACate Sommervold, Dr., pharmaCline, Development andPatient Outreach, Sioux Falls, SD, USAAlec Stern, VP, Strategic Market Development, Constant Contact,Waltham, MA, USAWill Tarrant, Project Director, FreemanGroup, Richardson, TX, USALucas Tennant, Sr. VP of Sales, CompuPay, Miramar, FL, USADwayne Tharp, Director of Sales, Networking Technologies andSupport, Inc., Midlothian, VA, USAKathy Townend, Marketing Manager, Europ Assistance,CSA Travel Protection, San Diego, CA, USAHeather Valentine, Vice President Global Sales,Thermo Fisher Scientific, Manakin Sabot, VA, USALaura Walter, Corporate Marketing Manager,Enterprise Holdings, Inc., St. Louis, MO, USAJerry Weinberger, Director, Customer Service Retention, Webs, Inc.,Silver Spring, MD, USAUriel Weisz, Customer Experience Manager & Researcher,Strativity Group, Rochelle Park, NJ, USAPatrick Williams, Hit-Maker, YOU ROCK! , Gig Harbor, WA, USAPam Young, President, Unique Innovations Inc., Lancaster, PA, USAJulia Zamorska, VP of Corporate Communications,iolo technologies, Los Angeles, CA, USAColin McKillop, Chief Executive Officer, Butcher Enterprises,Windsor, CanadaCurtis McLaughlin, Customer Support Manager, Debix Inc.,Customer Support, Austin, TX, USASharon Metzung, Publications & Graphics Manager,Lake Metroparks, Concord Township, OH, USATiffany Mittal, Director of Sales and Marketing,Multifamily Utility Company, CA, USASimona Mollova, CEO, Investment JSPK credit consult — jsk,Sofia, BulgariaStacy Muentzer, Project Manager, Bankers Life andCasualty Company, Chicago, IL, USAMark O’Toole, Managing Director, Public Relations &Content Marketing, H B, Newton, MA, USASteve Pappageorge, Sr. Director, Business Services, DeVry Inc.,DeVry University, Downers Grove, IL, USADonald Pillai, International Marketing Executive, Bumbo International,Pretoria, South AfricaMelanie Pope, Director, Australian National ParamedicSupport Foundation, Aspley Qld, AL, AustraliaJanine Popick, CEO, VerticalResponse, San Francisco, CA, USAAmy Pulaski, Manager, UPS, Global Customer Service Group,Richmond, VA, USAJesintha Rajaratnam, Partner, Joje India Consultants —Finance HR FZC, Ras Al Khaimah, United Arab EmiratesDennis Reno, Vice President, Global Customer Service, Oracle,San Francisco, CA, USANancy Reynolds, Global Customer Service Manager, Braiform,Asheville, NC, USARJ Riemer, Director — Training & Process Improvement, VIZIO, Inc.,Irvine, CA, USABruce Rosenblatt, VP of Sales, ITG Holdings, LLC,Bonita Springs, FL, USAAmanda Running, PR Manager, SecurityMetrics, Orem, UT, USABrillian S K, Head — Talent Engagement, AIL, Human Resources,Mumbai, IndiaAnita Samojednik, VP, Customer Operations, TheLadders.com,New York, NY, USA11
Stevie Awards For Sales & Customer Service Finalists See the List of Final Gold, Silver and Bronze Stevie Award PlacementsNEW PRODUCT & SERVICE CATEGORIESRelationship Management Solution — NewBusiness Intelligence Solution — NewBroadview Networks, Rye Brook, NY:Broadview Network’s CustView ApplicationDonlen, Northbrook, IL: Donlen’s DriverPointTM TelematicsHelps Fleet Cut Costs, Increase SafetyTurkish Economy Bank, Istanbul, Turkey:TEB SME OLYMPICSMétier, Ltd., Santa Rosa, CA: PPM Central — Forward LookingBusiness IntelligenceSales Automation Solution — NewBusiness Intelligence Solution — New VersionGroupcars, Memphis, TN:GroupCars automotive purchasing processLeanLogistics, Holland, MI: LeanDex Transportation IndexMaintenanceNet, Carlsbad, CA:MaintenanceNet’s Service360 Auto Quote SolutionTRX, Inc., Atlanta, GA: TRX’s Business Intelligence Solution —TRAVELTRAXSales Automation Solution — New VersionCollaboration Solution — NewEloqua, Vienna, VA: Eloqua Discover for Salesforce.comEnterasys, Andover, MA: Enterasys isaac — Managing NetworkDevices Via Social MediaContact Center Solution — New VersionSOLUTION PROVIDER CATEGORIESISOdx Solutions, LLC, Columbus, OH: ISOdx Version 4.3.2Sales Training Practice of the YearIVR or Web Service Solution — NewImparta Ltd, London, United KingdomComcast, Philadelphia, PA: Comcast.com AccountManagement & Self-Service ToolsiSpeak, Inc., Round Rock, TXMarriott Vacation Club International, Orlando, FL:SalesManShip Training Centralized to EnhanceContent DeliveryFedEx, Memphis, TN: Call Steering IVR System ThroughNuance CommunicationsVodafone Turkey, Istanbul, Turkey: Vodafone’s IVR — Like VelvetTTNET, Istanbul, Turkey: TTNET’s IVR SolutionRichardson, Philadelphia, PA: Richardson:The Need for High Performance Sales TeamsIVR or Web Service Solution — New VersionSales Outsource Group dba Vorsight, Arlington, VA:Vorsight Sales Prospecting TrainingSchedulicity, Bozeman, MTThe Brooks Group, Greensboro, NCMarketing Solution — NewLivePerson, New York, NY: LivePerson’s LP MarketerZions First National Bank, Salt Lake City, UT:Zions Bank Business Performance SeriesMarketo, San Mateo, CA: Spark by MarketoSales Outsourcing Provider of the YearSalesforce, San Francisco, CA:Salesforce’s Data.com ProductAmerican Support, Chapel Hill, NC:American Support’s Telesales by EvergreenMarketing Solution — New VersionDirect Alliance, Tempe, AZAprimo, Indianapolis, IN: Aprimo continues to lead themarketing revolutionSales Outsource Group dba Vorsight, Arlington, VA:Vorsight Appointment SettingDirect Alliance, Tempe, AZ: The Direct Alliance adaptiverevenue generation platformSales Partnerships, Inc., Westminster, CO:Sales Outsourcing Leader SPI13
Worldwide VP of Sales of the YearSOLUTION PROVIDER CATEGORIES — ContinuedMarriott Vacation Club International, Orlando, FL:Marriott Vacation Club — Recognizing our Shining Stars!CRS Reprocessing Services, Louisville, KY:Steve Ragan, VP of Sales and MarketingFacebook, Inc., Menlo Park, CA:David Fischer, VP of Advertising and Global OperationsFord Motor Company, Dearborn, MI: Jim Farley, Group VP forGlobal Marketing, Sales and Service.iolo technologies, Los Angeles, CA:Lou DaRe, VP of Business DevelopmentCustomer Service or Call Center Training Practice of the YearNational VP of Sales of the YearNew York Community Bancorp, Inc., Cleveland, OH:New York Community Bancorp’s Every CustomerEvery Time “Initiative”Avaya, Basking Ridge, NJ: Steve Fitz, National VP of SalesCRS Reprocessing Services, Louisville, KY:Steve Ragan, VP Sales and MarketingForce 3, Inc., Crofton, MD: Mike Greaney, VP of SalesMindjet, San Francisco, CA: Abe Smith, VP and GeneralManager, Americas and Asia-PacificThe Brooks Group, Greensboro, NC:Col. Joe Wilburn, Commander AFRC Recruiting ServiceVolkswagen Group China, Beijing, China:Weiming Soh, Director of Volkswagen Passenger Carsbrand sales in China and the ASEAN regionYahoo!, Inc., Sunnyvale, CA: Ross Levinsohn, EVP AmericasIncentive, Rewards, or Recognition Provider of the YearAchievers, San Francisco, CA: Industry Leader AchieversDevoted to Global Rewards and Social RecognitionCLEARLINK, Salt Lake City, UT:CLEARLINK Cultural Investments that WorkSales or Customer Service Solutions Technology Partnerof the YearCloud9 Analytics, San Francisco, CAEnvision, Seattle, WA: Envision, Award-Winning ContactCenter Workforce OptimizationSpeechCycle, New York, NYSALES INDIVIDUAL CATEGORIESSales Director of the Yearsponsored byAvaya, Basking Ridge, NJ: Allan Rubin, Area SalesEngineering Leader, Avaya SoutheastInformation Builders, New York, NY: Tony Li, AdvancedTechnical Support as Post Sales Support DirectorSenior Sales Executive of the Yeariolo technologies, Los Angeles, CA:Katharine Coble, Director of Channel SalesBoeing Commercial Airplanes, Renton, WA: Isshane Mounir,SVP of Sales & Marketing for greater China and KoreaCRS Reprocessing Services, Louisville, KY:Steve Ragan, VP of Sales and MarketingForce 3, Inc., Crofton, MD: Mike Greaney, VP of SalesGoogle, Inc., Mountain View, CA:Nikesh Arora, SVP and Chief Business OfficerinContact, Salt Lake City, UT:Frank Maylett, Executive VP of Sales and Global AlliancesLive Nation Entertainment, Inc., Beverly Hills, CA:Maureen Ford, President of Venue SalesTwitter, Inc., San Francisco, CA:Adam Bain, Chief Revenue OfficerThe Brooks Group, Greensboro, NC:Nick Levandowsky, Sales DirectorZions First National Bank, Salt Lake City, UT:Rob Jeppsen, SVP Commercial Sales, Zions BankSales Manager of the Yeariolo technologies, Los Angeles, CA:Marina Totalca, Channel Sales ExecutiveSales Operations Professional of the YearAvaya, Basking Ridge, NJ: Allan Rubin,Area Sales Engineering Leader, Avaya Southeast15
SALES INDIVIDUAL CATEGORIESField Sales Team of the YearSales Representative of the YearFeldco Windows, Siding & Doors, Des Plaines, IL:Feldco Field Sales RepresentativesBulldog Solutions, Austin, TX:Heather Hoetger, Bulldog SolutionsSales Partnerships, Inc., Westminster, CO:Sales Partnerships Field SalesColoredge New York Los Angeles, New York, NY:Edie Gelardi, Senior Sales ExecutiveSmith & Nephew Biologics Division, Durham, NC:Smith & Nephew Clinical Therapies U.S. Sales ForceSurePayroll, Inc., Glenview, IL:Leo Tarasov, Sales RepresentativeTelesales Team of the Year American Support, Chapel Hill, NC:American Support’s Telesales by EvergreenDirect Alliance, Tempe, AZInternational Checkout Inc., Van Nuys, CAMedco Tool, Inc. Philadelphia, PA: Burning the Late Night OilSalesify, Inc., Sunnyvale, CAVerticalResponse, San Francisco, CA: VerticalResponse Sealsthe Deal With New Sales StrategiesSurePayroll, Inc., Glenview, IL:Dave Mlotek, Sales RepresentativeWyndham Vacation Ownership, Orlando, FL:Mitsue Lincicum, Waikiki International Frontline Sales AgentPresentation of ValueSelling Award forSales Leadership ExcellencetoOnline Sales Team of the YearCorbett Kull, Senior VP of Worldwide Sales andMarket DevelopmentComcast Cable, Philadelphia, PAforDirect Alliance, Tempe, AZPacketVideoMerchant Warehouse, Boston, MASales Support Team of the YearSALES TEAM CATEGORIESAvaya, Basking Ridge, NJ: Avaya’s Sales Support Team:Southeast Sales EngineeringGlobal Sales Team of the YearJohn Hancock Signature Services, Boston, MA:One Team, One DreamAvaya, Basking Ridge, NJ: Avaya’s Global Sales TeamMarriott Vacation Club International, Orlando, FL:Marriott Vacation Club — Without Support There AreNo Sales!National Sales Team of the YearVodafone Turkey, Istanbul, Turkey: Turkish Springiolo technologies, Los Angeles, CA:iolo technologies Sales TeamSmith & Nephew Biologics Division, Durham, NC:Smith & Nephew Clinical Therapies U.S. Sales TeamSurePayroll, Inc., Glenview, IL:SurePayroll’s National Sales TeamTEB A.S., Istanbul, Turkey:TEB Bank A.S’ s Direct Sales TeamWyndham Vacation Ownership, Orlando, FL:Wyndham Vacation Ownership’s Discovery Service TeamOffice Depot, Inc., Boca Raton, FL: Innovative Sales SupportTeam helps Office Depot’s sales force improve productivitySales Operations Team of the YearJohn Hancock Signature Services, Boston, MA:One Team, One DreamMarriott Vacation Club International, Orlando, FL:Marriott Vacation Club — A Focused Team of ProfessionalsNumara Software, Tampa, FL: The ‘Fabulous Four’ SmashSales Targets Yet AgainGovernment Sales Team of the YearDirect Alliance, Tempe, AZ17
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6thANNUAL STEVIE AWARD S FORSALES& CUSTOMERSERVICE AwardsDinnerandCeremonies Monday,February27,2012 CaesarsPalace LasVegas,Nevada US 10.00 SPONSORS&PARTNERS
