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Professional DevelopmentPrograms and CoursesAdvancing Leadershipand Business Excellence
3Why Choose Gardiner Centre?Gardiner Centre is an award-winning professional development hub connectingorganizations and individuals with learning experiences that advance leadership andbusiness excellence. With a comprehensive suite of courses and programs to choose from,professional development at Gardiner Centre will advance your organizational and individualprofessional goals.Courses and programs are available for individual registration, year-round and will enhanceyour knowledge and skills in a specific topic area. Gardiner Centre also provides custom teamtraining for organizations – custom team training can foster team unity and renew a team’scommitment to organizational goals.Grow your business, stimulate personal growth, and inspire change with professionaldevelopment training from Gardiner Centre!The Go-To Centre forWorkplace TrainingGardiner Centre is committed to supportingorganizations from all sectors by offering professionaldevelopment courses and programs that are practical,interactive, and leading edge. Participants benefitby networking with other professionals from varioussectors to share ideas and experiences. Training cantake place at an organization’s location, GardinerCentre, or online. Gardiner Centre has a strongreputation for being the “go-to” resource.Premier Training DeliveryGardiner Centre’s in-person training takes place atMemorial University’s Signal Hill Campus. Our trainingfacility is custom designed to provide everything youneed to ensure a relaxing and energizing atmosphereconducive to learning.Gardiner Centre also delivers instructor-led virtualtraining using Zoom, WebEx, and Microsoft Teamstraining delivery platforms.mun.ca/gardinercentre
4Add Executive Coachingto Your TrainingExecutive Coaching can equip you withthe knowledge, skills, and insights neededto achieve specific business goals andto improve professional growth andperformance. Gardiner Centre is pleasedto offer executive coaching sessions as anaddition to your team training.Our Executive Coaching sessions aretailored to the participant’s uniqueneeds and ensures the highest possiblebenefits are realized during the coachingsessions. Our executive coaches providepersonalized direction to an individual’sprofessional development needs and helpidentify and leverage individual strengthsand capabilities.Research shows that executive coachingcan lead to increased organizationaleffectiveness and profitability. Experienceit for your team – contact Susan Arscottat sarscott@mun.ca if you would like toexplore this additional option.mun.ca/gardinercentreReach your professional goals, grow yourbusiness, and advance your career withtraining from Gardiner Centre!Professional DevelopmentTraining Inquiries:Contact Melissa KellyPhone 709.864.8883Email mkkelly@mun.caCustom Team Training andPartnership Inquires:Contact Susan ArscottPhone 709.864.3596Email sarscott@mun.caGeneral Inquiries:Phone 709.864.7977Email gardinercentre@mun.caMailing and Courier Address:Gardiner CentreFaculty of Business AdministrationMemorial University of Newfoundland100 Signal Hill Road, Suite 1014St. John’s, NL A1A 1B3Canada
5Tuition Assistance AvailableGardiner Centre is an approved third-party training provider for the Canada –Newfoundland and Labrador Job Grant Program.The Canada – Newfoundland and Labrador Job Grant Program provides financialassistance to private and non-profit employers to offset the cost of providing trainingto new or current employees. Eligible employers can receive up to a maximum of 10,000 per year towards training an existing employee and up to a maximum of 15,000 for training an unemployed participant.Eligible costs include: Tuition fees, or fees charged by the training provider Mandatory student fees Textbooks, software, supplies and other required materials Examination fees Travel costs, under certain circumstancesCanada-NL Job GrantThe program provides up to a maximum of 10,000 per year towards training an existingemployee and up to a maximum of 15,000 for training an unemployed participant.The employer contributes at least one-third to the cost of training, with the exception of anunemployed participant. The employer must have a job for all participants at the end of training.Click here for more information.Please note, you will need an official quote from Gardiner Centre when applying. Click Here toRequest Your Official Quote.Funding for participants from other provinces may be available through provincial orterritorial governments.Atlantic Immigrant Career Load FundThe Atlantic Immigrant Career Loan Fund (AICLF) assists internationally trained immigrants(Permanent residents or immigrant citizens) by overcoming financial barriers enabling them to: Retrain to enter the workforce/work in their occupations or related fields Completing short term education Becoming licenced to practice in their fieldClick here to learn more about this funding opportunity or contact AXIS Career Services Association for New Canadians Program Coordinator, Ryan Power at r.power@axiscareers.netmun.ca/gardinercentre
6ContentsCertificate ProgramsEmployee Retention Strategies 22PowerPoint and Design 37Advanced Administrative Professionals Program(NEW PROGRAM!) 7Employment Law for Managers 23Presentation Skills: Speaking with Confidence 37Engaging and Motivating Employees 23Preventing Workplace Harassment and Violence 38Advanced Leadership Program 8Essential Communication Skills for Professionals 24Directors Education Program 8Facilitation Skills for High-Impact Outcomes 24Professional Editing Skills and EffectiveE-Communication 39Immigration Policies Certificate Program 9Fostering a Respectful Workplace 25Influence, Negotiation, and Conflict ManagementProgram 10Fundamentals of Project Management 25Mastering Business Essentials Program 10Mastering Microsoft Excel Program 11HR Policy Essentials 26HR Succession Planning 26Masters Certificate in Project Management 11Information Gathering Using ProfessionalInvestigating and Interviewing Techniques 27Personal Leadership Development Program 12Introduction to Microsoft Project 27Physician Management & Leadership Program 12Investing in Employee Development 28Professional Communication Skills Program 13Labour Relations in the Workplace 28Supervisory Management Skills Program 13Leading and Engaging a Remote Workforce 29Professional Development CoursesLeading Beyond Projects 29Leading Organizational Change 30Professional Negotiation Skills 39Professional Resilience: Building Skills to Thrive inChallenging Times 40Project Auditing 40Providing Exceptional Customer Service 41Strategic Risk Management 41Strategies for Building a High-Performing Team 42Technical Writing 42The Critical Thinking Approach for Better ProblemSolving 43The Mindful Leader 43The Recruitment and Selection Process 44Agile Project Management 14Leading with Emotional Intelligence 30The Role of Positive Psychology inWorkplace Well-being 44Advanced Leadership Program 15Leading Workplace Wellness 31The Role of the Supervisor 45Better Business Writing: The Right Approach 15Lean Operational Excellence forService Organizations 31Think on Your Feet 45Building and Maximizing Workplace Relationships 16Building Influence and Persuasion 16Building Professional Confidence 17Business Process Management 17Coaching Out of the Box 18Compensation Design and Planning 18Conflict Management and Resolution 19Creating and Sustaining a ProjectManagement Office 19Critical Workplace Communication Skills 20Cybersecurity for Managers 20Developing a Compelling Business Case to AchieveBuy-In 21Developing a Human Resource Plan 21Effective Meeting Management 22mun.ca/gardinercentreLegacy Leadership : A Framework for Leaders 32Management of Ethics and Valuesfor Organizations 32Managing Difficult Conversations 33Managing Workplace Stress 33Mentally Healthy Workplaces 34Microsoft Excel Level 1: Formatting,Filters and Functions 34Microsoft Excel Level 2: Executing Date Analysis andVisual Presentation 35Microsoft Excel Level 3: Business Analytics and DataManagement 35Organizational Practices to Improve Gender Equity inLeadership Roles 36Performance Coaching and Development 36Time Management and Workload Balance 46Training the Trainer 46True Colours : Valuing Differences - Creating Unity 47Understanding Financial Statements 47Virtual Presenting Skills 48Virtual Selling: Interacting with Current andProspective Customers 48Women in Leadership: Recognizing the Challengesand Strengthening Your Advantages 49Working in a Multigenerational Environment 49Writing Successful Proposals 50Zoom Meetings: Developing and Delivering SeamlessVirtual Events 50
7Certificate ProgramsAdvanced Administrative Professionals Program(NEW PROGRAM!)This 6 day program will provide you with the confidence and influencein your administrative professional role, strengthen communicationacross all levels of your organization, and teach you to apply leadershipstrategies that can help you better manage these varied responsibilities.Includes 1 hour of personal development coaching.Key Learning Outcomes Maximizing and improving workplace relationships Expanding communication skills and outreach at all levels Projecting confidence and building influence with those around you Mastering leadership strategies to apply in challenging situations Managing multiple events and projects in an efficient andeffective way Responding to, understanding, and adapting toorganizationl changeThis program qualifies as credit toward the International Association ofBusiness Communicators’ (IABC) professional certifications.mun.ca/gardinercentre
8Advanced Leadership ProgramDirectors Education ProgramThe Advanced Leadership Program supports senior leaders, orsoon-to-be senior leaders, who want to improve performance, empowerteams, grow organizations, and succeed in the competitive environmentin which they operate. This 14 day program is proven to build leaderswho are more strategic, innovative, motivational, and valued contributorsto their organizations on a broader level. If you have a minimum of fiveyears of experience as a middle or senior manager and are lookingto advance to more senior roles in your organization, this program isperfect for you! Includes 3 hours of one-on-one executive coaching.The Directors Education Program jointly developed by the Institute ofCorporate Directors and the University of Toronto’s Rotman School ofManagement, is offered nationally at Canada’s top business schoolsincluding Gardiner Centre, Faculty of Business Administration, MemorialUniversity. Complemented by some of Canada’s most accomplished andhighly respected directors-in-residence, this 12 day program is taughtby leading governance experts delivered in four three-day modules.The program offers experiential learning through breakouts and boardsimulations tailored to meet the needs of directors from corporate,Crown, co-operative and large not-for-profit organizations.Key Learning Outcomes Build critical leadership skills Experience one-on-one executive coaching Improve strategic communication skills Foster committed teams Drive organizational change and success Collaborate with top-notch industry peers and grow your networkKey Learning Outcomes Gain a comprehensive overview of fundamental board tasks andprocesses, including director legal duties and responsibilities,overseeing strategic decisions, and managing group dynamics anddecision-making in the boardroom Review the board’s responsibility to oversee and monitor financialperformance, health, and disclosure, as well as how to effectivelyorganize and run audit committees Examine the board’s role in enhancing human performance,including the appointment, evaluation, compensation, and renewalof the executive team Assess the oversight of risk, including enterprise risk, cybersecurity,and reputational riskmun.ca/gardinercentre
9Human Resource Professional ProgramImmigration Policies Certificate ProgramThe Human Resources Professional Program featureshuman resource topics designed to help you manageorganizational talent and performance. As a resultof this 11 day program, you’ll be able to implementan effective human resources plan to drive yourorganization forward. People are the driving forcebehind all organizations – whether you are a humanresource professional, supervisor, manager, businessowner or entrepreneur, knowing the fundamentals ofhuman resources can boost your organizational successand performance.Immigration is at the centre of Canadian culture and industry. Your business ororganization will need to be well-positioned to avail of the opportunities that will comefrom this evolving landscape. You will need to ensure your staff possess the knowledgeand expertise required about immigration laws, policies, and procedures to make themost of these social and economic opportunities. This 6.5 day program is intended tohelp employers, municipalities, organizations, and other entities planning to work withnewcomers to develop a more comprehensive understanding of Newfoundland andLabrador’s immigration landscape. You will gain a deep understanding of Canada’simmigration law and regulations, and Newfoundland and Labrador’s immigrationpolicies and procedures, as well as gain the knowledge and skills necessary forsuccessful practice in a variety of professional immigration roles.Key Learning OutcomesGuided by expert facilitators working in the field, this certificate program will prepareand enable individuals, businesses and organizations across all sectors, to learnessential knowledge on immigration legislation, regulations, and programs. Thisprogram is designed for individuals looking to enter Newfoundland and Labrador’simmigration sector and those seeking to enhance their existing skills and competenciesregarding Canada’s and Newfoundland and Labrador’s immigration system. Strengthen human resource managementcompetencies Define your role in human resource planning Learn practical human resource planning skills Contribute to the strategic direction of theorganization Understand the value of employee coaching Motivate employees to achieve personal andorganizational success Advance your HR careerKey Learning Outcomes Develop a comprehensive understanding of immigration legislation (Immigrationand Refugee Protection Act – IRPA) and regulations (Immigration and RefugeeProtection Regulations – IRPR) governing Canada’s immigration Clearly distinguish the separate roles between federal and provincial government,such as the difference between permanent and temporary residents, the ProvincialNominee Program, the Atlantic Immigration Pilot Program, federal pathways,labour market integration, and more Be able to better direct immigrants to the appropriate departments, services, andoffices they will need. Build practical intercultural communication skills to support and assist employeesnew to Canada and prepare your workplace for diversity Know the role of ICCRC and relevant legislation and regulationsmun.ca/gardinercentre
10Influence, Negotiation, and ConflictManagement ProgramDevelop strategies and techniques to positively influence others,negotiate to achieve mutually beneficial goals, and manage conflict,while maintaining healthy business relationships. Knowing how tonegotiate, resolve conflict and foster a collaborative work environmentare highly valued skills in today’s workplace. The Influence, Negotiationand Conflict Management Program provides participants with thefoundation to resolve disputes with those who have differing objectivesand goals in a collaborative and respectful environment.Differences resulting in conflict are a daily part of business; how younegotiate and resolve these conflicts can impact successful achievementof your goals. This 6 day program focuses on applying techniques toestablish positive dialogue, build common ground, find successfulalternatives and build relationships.Key Learning Outcomes Improve employee relations and workplace environment Discover the best strategies to prevent unnecessaryworkplace conflict Learn how to plan and prepare for challenging conversations Learn practical negotiating tools and strategies Improve overall internal and external communications Become more aware of your behaviour, influencing styles, bodylanguage and the impact you have on othersThis program qualifies as credit toward the International Association ofBusiness Communicators’ (IABC) professional certifications.mun.ca/gardinercentreMastering Business Essentials ProgramThe Mastering Business Essentials program focuses on the mostcritical “need-to-know” elements in business, allowing you to sharpenyour ability to make strategic decisions in today’s complex businessenvironment. Participants learn how to see the bigger picture by gainingknowledge in key disciplines such as accounting, finance, economics,operations/processes, marketing, human resources, and projectmanagement and learning how to apply them to increase productivityand profitability. This 9 day program takes theoretical material andrelates it to practical, real-world examples and exercises providing youwith tools and techniques to apply immediately back at work.Key Learning Outcomes Achieve business growth Make strategic business decisions Review and analyze the components of financial statements andtranslate it to operational activities Analyze market conditions and develop a marketing strategy Manage capacity and resources Better present yourself professionally, network, influence others, andfacilitate meetings
11Mastering Microsoft Excel ProgramMasters Certificate in Project ManagementMicrosoft Excel is used by an estimated 750 million users worldwide. Amore staggering statistic tells us that approximately 81% of workplacesuse Excel to help their business run smoothly and make informeddecisions. Excel is a flexible and dynamic program that allows users topresent information and analyze data with efficiency and professionalism.The Mastering Microsoft Excel program certificate elevates the skills ofthe user from beginner to advanced. In this 3 day program, participantswill learn to expertly navigate the software, execute functions to supporttheir organization and build confidence in analyzing, manipulating andpresenting accurate data and information.Project management skills are a core competency in most organizationsat all levels. Understanding how all phases of the project lifecycle fittogether benefits projects of any size. The Masters Certificate in ProjectManagement is offered in partnership with York University’s SchulichExecutive Education Centre, and designed to provide a fast-track,in-depth approach to project management training. The programconsists of 18 days of training delivered over 4 months and providesparticipants with the knowledge and skills needed to consistently deliverprojects on time, on budget and within scope.Key Learning Outcomes Be comfortable navigating the Excel user interface, entering,manipulating, and formatting data Use formulas and functions to perform calculations on data Analyze data and present the results in a user-friendly way Create charts and tables that effectively summarize raw data Automate choices and data lookups using functionsThe Masters Certificate in Project Management is delivered by expertinstructors with real-world experience and equips participants withpractical skills that can be applied immediately in the workplace.Master the key areas of project management as defined by the ProjectManagement Body of Knowledge (PMBOK), understand the tools andtechniques to better manage your projects and advance your projectmanagement career! Includes online PMP prep modules.Key Learning Outcomes Better manage your projects, from planning and team building toquality and cost management Connect and network with other project managers Share experiences and knowledge with other project managementprofessionals Immediately apply project management principles in your everydayand long-term responsibilities Provides a solid foundation to prepare you to write the ProjectManagement Professional (PMP ) certification exam. The programprovides more than 120 contact hours – exceeding the required35 contact hours to write the PMP exam. A recent study ofgraduates showed that over half of our graduates go on to write thePMP Exam and over 98% pass on the first tryThis program qualifies as credit toward the International Association ofBusiness Communicators’ (IABC) professional certifications.mun.ca/gardinercentre
12Personal Leadership Development ProgramPhysician Management & Leadership ProgramWhile 83% of organizations agree that it is important to develop leadersat all levels of the organization, they also recognize that the benefits ofpersonal leadership development reach far beyond the workplace. ThePersonal Leadership Development Program will broaden leadershipstrategies beyond performance and communication to enableparticipants to make confident decisions and take action. This 5 dayprogram taps into an authentic, connected and emotionally tuned-inleadership mindset that boosts commitment to achieving professionalvisions and personal goals. This program will enhance your workplaceculture by leading participants in exploring personal leadership styles,adopting appreciative practices, and incorporating mindfulness andwellness. The result? Your workplace culture will thrive, becominghealthier, inspired, and energized.The Physician Management & Leadership Program is a ten moduleaccredited certificate program designed to prepare physicians (andother healthcare professionals working in medical administration)to become effective leaders and managers. The program has beendeveloped collaboratively by the Faculty of Medicine (Office ofProfessional Development) and the Faculty of Business Administration(Gardiner Centre) of Memorial University, Newfoundland and Labrador,Canada. Using a combination of online, onsite and blended approachesto learning, the program has been designed so that participants canstudy around their busy schedules. For organizations interested intraining teams the program can be customized to fit their requirements.Key Learning Outcomes Recognize and influence behaviours in others in order to effectivelylead projects, effect change, and enhance team performance toachieve desired goals and outcomes Understand personal leadership styles and strengths in selfand others Demonstrate authentic appreciation practices to communicateappreciation and encouragement to teams Examine what mindful leadership is and how it helps leaders becomemore productive, focused and in tune with those around them Learn strategies to foster psychologically safe workplaces that builda positive and inclusive workplace culturemun.ca/gardinercentreKey Learning Outcomes Practice a combination of live, online and blended approaches,including in-depth assessments and feedback, leadership and teamproblem-solving activities Apply problem-based cases and role-playing exercises Establish practical take-home resources to support ongoing accessto leadership tools and developments
13Professional Communication Skills ProgramSupervisory Management Skills ProgramThe Professional Communication Skills Program provides participantswith the practical tools and techniques required to enhanceproficiency in business communication and develop a positive,polished, and professional image. The way you communicate canreflect your capabilities and influence the way others perceive you.This 5 day program will enhance your verbal, written and presentationskills as well as your ability to adapt your communication style tothe audience. Improving communication skills can gain you morecooperation and respect in the workplace and create a more positiveworking environment.The Supervisory Management Skills Program (SMSP) builds essentialknowledge, skills, abilities, and behaviours to enhance supervisory andmanagement competencies. Participants learn practical skills and theoryand gain valuable insight from networking and sharing experienceswith peers.Key Learning Outcomes Learn to communicate with confidence Improve professional communication skills Deliver professional presentations Enhance your professional image Improve quality of documentation Learn the impact of personality types on business operationsand communicationThis 15 day program is delivered in three, five-day modules each focusedon critical skills development areas to specifically support supervisorsand managers:1. Functional Responsibilities of the Supervisor2. Managing Employee Relations3. Communications and Team DevelopmentEach module provides an interactive learning experience using groupdiscussion, case studies, self-assessment activities, structured exercises,and skills practice.Key Learning Outcomes Performance coaching techniques and communication tools tomaximize workplace relationships, improve employee self-efficacy,and increase productivity Skills in labour relations, employee discipline, and conflictmanagement to improve morale and reduce absenteeismand turnoverThis program qualifies as credit toward the International Association ofBusiness Communicators’ (IABC) professional certifications. Skills and techniques to become an effective supervisor andconfident decision-maker Increased functional knowledge in planning, problem-solving, andtime management to improve performance and proficiently adapt toorganizational change Learn best labour practices to bring to the organization for animproved work environmentThis program qualifies as credit toward the International Association ofBusiness Communicators’ (IABC) professional certifications.mun.ca/gardinercentre
14Professional Development CoursesAgile Project ManagementAgile project management methodology uses short developmentcycles (known as sprints) focused on continuous improvement in thedevelopment of a product or service. Agile project managementmethodology aligns with organizational priorities and ultimately worksto deliver strong customer value. This two day course introducesparticipants to agile project management methodologies and illustratesthe benefits and drawbacks of the approach. Participants will learn tounderstand the fundamentals of agile project management and learnwhen, where and how to apply it to projects using critical case analysis.Participants will also explore hybrid methods of project management.In the second half of the training, participants will analyze real-worldprojects and case studies, allowing for application and practice of bothagile and hybrid methodologies.Key Learning Outcomes Review the fundamentals of agile project management Be able to distinguish common agile project managementmethodologies Assess the benefits and disadvantages of the agile approach forany project Compare and contrast agile project management with traditionalwaterfall proj
Gardiner Centre is an award-winning professional development hub connecting organizations and individuals with learning experiences that advance leadership and business excellence. With a comprehensive suite of courses and programs to choose from, professional development at Gardiner Centre will advance your organizational and individual
