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5FLETCHFrLAKECARROLL(18)18(26)TAMPA GULF COST RAILROADTEMPLE TERRACE a"""Pu"'"'""'"IRIFFALD AVE.COLUMBUS OHM19(8)X9HILLSBOROUGH BAYR1VERViEWMACOILL HOUSINGMACOILL AIR FORCE BASEZIP CODESLOCAL CODESTampa, Florida12DRIVE

6The 25 students who reside outside of Hillsborough County were askedto indicate the county in which they reside.In TABLE 6 it may be seenthat 16 students or 64% reside in Pinellas County.TABLE 6Residence Other Than Hillsborough Countyof 25 Community Services llasPolk0-0-Other Florida520.00Out of State0-0-Tbtal100.0025In examining the highest level of former education of the CommunityServices students it is interesting to note that the largest singlegroup of students (34.62%) completed high school only.It should bepointed out, however, that more than one -half of the students (62.03%)completed two years of college or more with 10.65% reporting graduatetraining.The complete tally is found in TABLE 7.13.

7TABLE 7Highest Level of Formal Education ofCommunity Services Students)Educational LevelN%Eighth Grade or Less2.48112.6614334.62Completed At least Two Yearsof College9823.73Bachlors Degree7417.92Graduate Professional Training(Law, Medicine, DeNtistry, etc.)4410.65Post-Graduate Study:419.93Some High SchoolCompleted. High School.No Response0Total413-0-100.00It may be noted in TABLE 8 that the greatest number of vudents(33.17%) indicated an annual household income of between 12,000 and 19,999 with 23% having a family income less than 9,000 per year.It should be noted that about 10% of the students did not respond tothis question.14

8TABLE 8Annual Household Income ofCommunity Services; StudentsAnnual IncomeNBelow 3,00071.69 3,000 - 5,999235.57 6,000 - 7,499286.78 7,500 - 8,999.368.72 9,000 - 11,9997117.1913733.17Above 20,0007317.68Cannot Estimate194.60No Resrionse194.60413100.00 12,000.- 19,999TotalIRealizing that because of the wide variety of courses offered by theCommunity Services area some students may enroll in more than one course,.in the same term, the students were asked to indicate in how many ComniunityServices they were enrolled.By examining TABLE 9 it may be seen that 22students or 5.33% were enrolled in more than one course.15

9TABLE 9Number of Community Services CoursesStudents Are Enrolled inNumber of CoursesNOne39194.67Two215.08Three1.25Four0.00No Response0.00413100.00TotalThe students were'asked how many Community Services courses they wereenrolled in prior to the 1973 Spring Term and the results are presentedin TABLE 10.It may be noted that'119 students or 28.81% indicated havingtaken a Community Services course prior to this term.In the Spring of1971,20% of the students indicated they had previously taken a CommunityServices course.This seems to indicate that Community Services studentsare continuing to participate in the program with increasing frequency.TABLE 10Response to if Community Services StudentsWere Enrolled in a CommunityServices Course Pr:or to 1973 Spring o ResponseTotal16

10The 119 students who inc4cated thay had enrolled in Community Servicescourses prior to the 1973 Spring Term were asked to report the number ofcourses in which they were enrolled.In TABLE 11 it may be seen that 561.or 44.44% of the students were enrolled in more than one Community Services1.course prior to the 1973 Spring Term.TABLE 11How Many Community Services CoursesDid1119 "Yes" Students Enroll inPrior to.1973 Spring TermNumber df ive or More4.17R.Total413./100.00The Community Services students were asked to indicate whether or notthey have in the past, or were presently enrolled in credit courses atHillsborough Community College.It may be seen in TABLE 12 that 300 or72.64% of the students answered "No".17

11TABLE 12Responses by Community Services StudentsTo if They Have Enrolled inCredit Courses at HillsboroughCommunity CollegeResponseNo-YesNo ResponseTotalN%30072.644811.626515.74413100.00The 365 students who did not answer "Yes" to the above question wereasked if they planned,to enroll in credit courses at HillsboroughCommunity College in the future.It may be noted in TABLE 13 that 39.18%indicated that they planned to enroll in credit courses at HillsboroughCommunity College in the future.Thus Community Services serves theadditional role of creating a pool of future potential students forcredit and/or Career Programs at Hillsborough Community College.TABLE 13Responses by 365 Community Services Students toWhether or Not They Plan to Enroll in CreditCourses at Hillsborough Community 0.0

12At this point the Community Services students were asked to indicatehow they first learned of the Hillsborough Community College's CommunityServices courses.Thesurvey revealed that the greatest number (38.01%)learned of them through a friend.learned of them through brochures.The second greatest number 19.92%It is interesting to observe thatcollege employees (3.63%) seem to serve as a more significant source ofrecruiting Community Services students than the Tampa Times,'radio ortelevision.This has implications for the recruitment of students forall Hillsborough Community College programs.The complete results are\presented in TABLE 14.TABLE 14y.Source of Knowledge About HillsboroughCommunity College's Community 0College Employee153.63Brochure7417.92Tampa Tribune7217.43Tampa 0OtherNo ResponseTotal19

13The Community Services students were asked to indicate why theyenrolled in their first Community Services course.It may be seen inTABLE 15 that the most frequently stated reason dealt with the acquisitionof new knowledge.I.56.42% indicated that they'desired to learn moreabout a specific topic and 23.73% stated that they desired to learn anew skill.TABLE 15Reasons Indicated by Community ServicesStudents for Enrolling in Their FirstCommunity. Services CourseReason'To Learn More About a Specifictopic23356.42To improve a specific''skill5413.07,To learn a new skill9823.7361.45Fun way to spend an evening133.15Other192.18413100.00To accompany a friendTotalWhen asked to comment on their general feelings about the course inwhich they were enrolled, a majority of the Community Services studentsindicated thay they were favorably impressed and thoroughly enjoyed thecourse (54.34%).It is interesting to note that only 26 students or 5.79%of the respondents indicated disappointment.contained in TABLE 16.20The complete results are

14TABLE 16General Feelings About the Courseof Community Services;StudentsFeelingImpressed and thoroughlyenjoyed it24454.34Enjoyed it12628.06O.K.5311.80Somewhat disappointing173.80Very disappointing92.00No response0-0-Total10040449The students were then requested to describe their general feelingstoward the instructional techniques employed in the course.In TABLE 17it may be seen 286 or 63.25% of the students indicated that a pleasantatmosphere was created and much learning took place.students indicated negative feelings.2141 or 9.93% of the

15TABLE 17General Feelings of Community Services Students AboutInstructional Techniques EmployedFeelingsPleasant Atmosphere and ledtoward much learningStimulating but not muchlearning took placeO.K.Not adequate for .84413100.00.TerribleNo ResponseTotal378 or 91.53% of the students stated that they would recommend the.ecourse in which they were enrolled to others (TABLE 18).TABLE 18Response by Community Services Students toWhether or Not They Would Recommend TheCourse to OthersResponseYesNoNo ResponseTotal37891.92338.002.48413100.0022

16In order to plan for the scheduling of Community Services classes inthe future, the students were asked to indicate which location would bemost convenient for them to attend classes during the 1973- a school year-.75.70% of the students indicated that the Dare Mabry Campus was the most1.convenient.The other choices are presented in TABLE 19.exceededdue to multi-responses on the part of some students.TABLE 19Convenience of Location for 1973-74 as Indicated byCommunity. Services StudentsLocationN32475.704610.75Gordon Keller337.71Ybor City Center143.27Plant City Center11Dale Mabry CampusAirport Collegium,No Response2.57e-0-0Total428100.00.A majority of the students indicate that during 19Z3.44.they wouldprefer to attend classes from 7:30 - 9:30 P.M.The other times andstudent responses are contained in TABLE 20 as the response to this questionin the 1971 survey.Consistently the late hour is not preferred byCommunity Services students.23

17TABLE 20Convenient Times Indicated by Studentsfor 1973-74 Community ServicesCourse Offerings1.Time6:30 - 8:30 P.M.13131.577:30 - 9:30 P.M.22153.25256.02389.168:30 - 10:30 P.M.No PreferenceNo Response0Total-0-415100.00The students were/ then requested to indicate which night of the week'would be most convenient to attend Community Services classes.are presented in TABLE 21.indicated no preference.The resultsThe largest single number of studentsj28.04%)Of the nights selected, Tuesday appears to bethe most convenient.TABLE 21Choice of Nights for Attending CommunityServices Courses by 8Thursday6713.8113628.04485100.00TuesdayNo PreferenceTotal%24

18The students were asked.to indicate whether or not Saturday classeswould be more convenient than weekday classes--343 or 83.05% stated "No"while 58 or 14.4% of the students indicated they would prefer Saturdayclisses.This could indicated growth in Community Services program on1.Saturday will be rather limited in the near future.TABLE 22Response by Community Services Studentsto Whether or Not They Would PreferSaturday ClassesNResponseYesi,No'I., ResponseTotal%5814.0434383.05122.91413100.00The 58 students who indicated a preference for Saturday classes wererequested to indicate their time preference.As may be seen in TABLE ,23,32 or 55.17% of the students indicated a preference for the 9:00 - 12:00 A.M.time block.This seems to be consistent with enrollment patterns inWeekend College credit courses at the Dale Mabry Campus.25

19TABLE 23Saturday Time Preference of 58 "Yes"Students for the Offering of CommunityServices CoursesTimeN9:00 A.M. -.12:00 NOON3255.173:00 P.M.1017.241627.5958100.001:00 P.M. -Either one.Totala.26

MISSION OBJECTIVESIntroductionThe Community Services Program at Hillsborough Community Collegeis in the process of completing its 5th year of operation as an integralpart of an institution completing its 6th year of operation.During this 6-year tenure, Hillsborough Community College hasseen many ideas and plans crystalized while many original notions havebeen modified and improved.All el this, part of any institutionengaged in a dramatic "growth" process.The Community Services Program can also expect to experienceexpansion as well as redefinition of some roles in the years ahead.Nevertheless, growth and development that has an adherence to a plannedsystem of action will result in more efficient and effective management, leadership, and programming.Community Services at HCC seeks todevelop in cooperation with other community groups or agencies, educational solutions to localized social, economic, cultural, and civicproblems which are not being and cannot be met by formal and traditionalcollegiate programs.Consideration was given to the following in developing the three.year mission objectives for 1974-77:a.The brief history of HCCb.The various agencies ana groups engaged in educationand/or training in the community.c.The citizens of the community to be served.d.The potential sources of financial assistance andsupport necessary to carry out any program.e.The support and commitment of the Board of Trustees and all theadministrative officers of the College.27

1?e,4fr-vezteBy 1977, Community Services shall seek to engage 12,000 citizensparticipating annually in its wide array of programs.The program ofcommunity services in 1977 shall:a.Expand off-campus instruction in neighborhoods as well asbusiness sites.This shall include credit as well asespecially designed non-credit offerings.b.Promote off-campus instruction with many courses and programsconducted in apartment complexes, condominiums, and existingcommunity agencies.c.Establish a Conference Planning Service availabLI to community -tganizations, trade and special interest groups.d.Continue lecture series featuring national and internationallyknown personalities.e.Create a Career and Guidance Center for women especially thoseseeking re-entry into the world of work.f.Coorchnate a cultural affairs program with existing agenciesand groups in the community to enhance attendance in arts,theater and musical events.g.Provide a Continuing Education Center especially tailoredfor Small Business Development and Personal Skills Improvement.h.Continue Project LECA's series of Seminars and Forums oncontemporary environmental concerns.i.Implement the Continuing Education Unit (CEU's) as part of theCommunity Services Program at HCC.j.Integrate the educational resources of the College to meetthe problems of the 70's, including pollution, urbanization,transportation, housing, and jab opportunities.28

CONCLUDING STATEICN fDeveloping and providing educational services and programs beyondthe scope of the Associate degree curriculums is one of the majorfunctions and purposes of Community Services at Hillsborough CommunityCollege's Dale Mabry Campus.The preceeding pages of this Status Reporthave described and quantified the activities which encompass the wideassortment of people, agencies and organizations involved in this dynamicprocess.As we begin to plan for the 1974-75 academic year, we can build onthe relationships described in C:tis report and embark on the path out-lined via the mission objectives through the year 1977.The quality of a community services program cannot be determinedsimply by answering the one-dimensional question "how many are enrolled?"Rather, a better measure of a comprehensive community services programis more accurately assessed by reviewing the quaitative aspects ofwhat was done and the diversity of the activities which the collegeinitiates and implements in accordwiththe available resources.The report points to certain needs such as additional facilitiesduring the morning and early afternoon hours,Another need is a daytimeseries of courses and seminars for women.The growth of Community Services will continue and the new multi-'campus organization will add impetus to its development.In an article entitled "Adult Education:Where the Bread and ActionAre" in a recent issue of Colleilo. Management, Velma A. Adams is more bluntwhen she says:29

The future course of higher education is going to bedecided on the basis of supply and demand. Why?Because higher education has become a consumer business.For the first time in history colleges and universitiesat least the ones who are willing to change in order tostay in business-are doing market research and targetingin on the markets that offer the greatest potential innumbers and dollars and, they are discovering, the boomis coming in adult or continuing educationOnly noware they beginning to talk "survival" in terms ofchange. Most of them would not he reaching out toappeal to new markets today if the supply of IS or 22year olds was not dwindling and if funds were not inshort supply.This study and the previous ones [1971 and 1972] will serve as thedata base on which to determine specific target groups for whicheducational and cultural programs are inadequate.The survey notonly tells us who we are serving but more important who we are notserving and where they live.In summary, this study provides a foundation on which to build aCommunity Services program which will expand the opportunity for continuededucation for all adults in the college's district.UNIVERSITY OF CALIF.LOS ANGELESSE,'1:;1(q,icLEARImGHousE FORJUNIOR COLLEGEINFORMATION30

TITLE Hillsborough Community College Community Services. Status Report, 1973. INSTITUTION Hillsborough Community Coll., Tampa, Fla. PUB DATE. 73 NOTE 35p. EDRS PRICE MF- 0.75 HC- 1.85 PLUS POSTAGE DESCRIPTORS *Adult Education; *Community Colleges; *Community. Service Programs; *Enrollment Trends; Post Secondary