Transcription
Program Milieu ManagementBHT Department
Overview and Objective1.Corporate values2.Understanding the nature of treatment3.Our philosophy to build that milieu4.Understanding the structure and routine5.Skills and tools necessary for all staff
Mission Statement To develop and maintain a team of committed professionals,passionate about identifying human service needs and creatingsolutions for individuals and families that result in positive growth anda better quality of life.
Vision A system of treatment in behavioral healthcare with groundbreakingresults in the treatment of adults, children and families.
Therapeutic MilieuSince milieu gives details of the atmosphere of events, the term canpertain to any feature that one wishes to describe. Thus, a milieu can bephysical, cultural, emotional, or any other lationshipBuilding
Boundaries and Ethics
Boundaries
Understanding Our Clients: Addiction as a DiseaseProgressiveFatalChronicTerminal
Understanding Our Clients: Trauma Informed Care
Communication
Barriers to Communication Physical barriers- yelling across the hall, communicating from differentlocations Perceptual barriers- we all see the world differently Emotional barriers- withholding thoughts and feelings Cultural barriers- group behaviors Language barriers- not everyone is familiar with all languages or jargon
Barriers to Effective Communication Distractions Differences in background Poor timing Emotions Personality differences Prejudice Differences in knowledge and assumptions Stress
Active Listening Skills
Recognizing emotional and behavioral escalation
Talking Tips and TechniquesDo: ListenTalk lessSpeak softlyRespect privacyRemain calmDo not: EmbarrassCall out in front of othersCriticizeOver-reactUse sarcasmFake attention
Rational DetachmentDefinition: The ability to stay in control of one’s own behavior and not takeacting-out personally.
After the Storm – Process and LearnCO-ControlOrientP-PatternsING-Investigate and ImprovementNegotiateGive
Takeaways
Physical barriers- yelling across the hall, communicating from different locations Perceptual barriers - we all see the world differently Emotional barriers - withholding thoughts and feelings Cultural barriers - group behaviors Language barriers- not everyone is familiar with all languages or jargon
