Transcription
CITY TREASURER’S OFFICECITIZEN’S CHARTER2019 (1st Edition)Manila Citizen’s Charter120 P a g e
I.Mandate:Republic Act No. 409 Section 52 entitled “An Act to Revise the Charter of the City ofManila and for other purposes:”, states that:The City Treasurer shall act as chief fiscal officer and financial adviser of the city andcustodian of its funds. He shall exercise the functions of municipal collector of taxes; shallcollect all taxes and assessments due the city, all licenses authorized by law or ordinance,and all rents due for lands, markets, and other property owned by the city; shall administermarkets and slaughterhouses and shall receive and receipt for all costs, fees, fines, andforfeitures imposed by the municipal court, from the clerks thereof, and fees collected bythe sheriff or his deputies, or by the justice of the peace. He shall collect all miscellaneouscharges made by the department of engineering and public works and by otherdepartments of the city government, and all charges made by the city engineer forinspections, permits, licenses, and the installation, maintenance, and services rendered inthe operation of the private privy system. He shall collect, as deputy of the Collector ofInternal Revenue, by himself or deputies, all taxes and charges imposed by the NationalGovernment, upon property or persons in the City of Manila, depositing daily suchcollections in the National Treasury. He shall be accountable for all funds and property ofthe city and shall render such accounts in connection therewith as may be prescribed bythe Auditor General. He shall deposit daily all municipal funds and collections in theNational Treasury or in a Government depository.II.Vision:The City Treasurer’s Office of Manila aims to be a leading local treasury office in thecountry.III. Mission:To be a vital partner in sustaining the delivery of basic services to the community throughManila’s program by generating the much-needed revenues and at the same timeproviding reliable, honest, transparent and excellent service that assures full customersatisfaction towards good governance.IV. Service Pledge:a. We are committed to providing excellent service to our taxpayers and stakeholders.b. We strive to address all clients’ concerns well within the given processing periodswith utmost courtesy and competence.c. We shall continually improve methods and procedures for prudent fiscalmanagement and responsive treasury operations.Manila Citizen’s Charter121 P a g e
V.List of ServicesPage Numbera.b.c.Administrative DivisionReceive Incoming/Outgoing CommunicationsRelease of Accountable Forms with Money ValuePayment of Landed EstateIssuance of Certified True Copies ofAccountable forms issued by bonded officersLicense DivisionGenerate Statement of Account for Business Tax DueNew BusinessRenewal of BusinessRetirement of Permit to Operate BusinessComputation of Contractor’s for Gen. Building ConstructionIssuance of Certified True Copy of Business Tax PaymentIssuance of Certification (Business)Real Estate DivisionReal Property Tax PaymentIssuance of Certificate of PaymentIssuance of Transfer Tax BillIssuance of Certificate of Payment forTransfer of Ownership (TCT)Issuance of Tax Credit for Business and Real Property Taxd.Cash DivisionCollection of Taxes, Fees and ChargersPayment of Salaries, Wages, allowances andOther benefitsDeposit of CollectionTransmittal of supporting documentsManila Citizen’s 40141142143144122 P a g e
1. Receive Incoming/Outgoing Communication and CorrespondenceOffice or DivisionCTO Administrative Division - Records SectionClassification:SimpleType of TransactionG2G / G2CWho may availDifferent Government and Private Office / PublicCHECKLIST OF REQUIREMENTSWHERE TO SECURECommunication and Correspondence attachment, ifanyCLIENT STEPS1.Submit letter requestwithcomplete address andcontact numberAGENCY ACTION1. Record, assigncontrol number andrefer to the DivisionChief for classification.1.1 Refer to concernCTO division/servicesfor evaluation andimmediate action1.2. Prepare reply onthe action taken bythe division/services1.3. Record/ Releaseof communication andcorrespondence1.3. Deliver/mail to theconcerned Taxpayer/Office Division /Dept.TOTALManila Citizen’s CharterRequesting PartyFEES TOBE PAIDPROCESSINGTIMENone10 minsPERSONRESPONSIBLE10 mins6 hours5 mins1 hourNone1 day123 P a g e
2. Release of Accountable Forms with Money ValueOffice or DivisionAdministrative Division - Accountable Forms SectionClassification:SimpleType of TransactionG2GWho may availBonded Accountable OfficersCHECKLIST OF REQUIREMENTSWHERE TO SECURERequisition and Issue SlipAdministrative Division - Accountable Forms SectionCLIENT STEPS1. Present duly approvedRequisition SlipAGENCY ACTIONRecord and ReleaseAccountable Formsto Accountable OfficerTOTALManila Citizen’s CharterFEES TO BEPAIDPROCESSINGTIMENone5 MinsNone5 minsPERSONRESPONSIBLE124 P a g e
3. Payment of City Landed Estate (CLE)Office or DivisionAdministrative Division - Rental SectionClassification:SimpleType of TransactionG2CWho may availAwardees of City Landed Estate (CLE)CHECKLIST OF REQUIREMENTSWHERE TO SECUREIndorsement from Urban Settlement OfficeUrban Settlement OfficeCLIENT STEPSAGENCY ACTION1. Present Indorsementfrom Urban SettlementOffice2. Proceed to Taxpayers'Lounge for Payment1.Verify record ofpayment and IssueOrder of Payment2. Accept paymentbased on the Order ofPayment & issue OR3. Return to Rental Section 3. Post payment onfor posting of paymentCLE Awardee indexcardTOTALManila Citizen’s CharterFEES TO BEPAIDPROCESSINGTIMEOrd. No.8331as amended4 minsPERSONRESPONSIBLE1 min1 min6 mins125 P a g e
4. Issuance of Certified True Copies of Accountable forms issued by bonded OfficersOffice or DivisionAdministrative - Records And Accountable Forms SectionClassification:SimpleType of TransactionG2G / G2CWho may availDifferent Government and Private Office / PublicCHECKLIST OF REQUIREMENTSWHERE TO SECURELetter RequestTaxpaying PublicCLIENT STEPS1. Present Letter Request2. Proceed to Taxpayers'Lounge for Payment3. Return to AccountableForm Section then presentORAGENCY ACTION1. Recd.Letter requestand forward to AFSfor issuance ofOrder of Payment2. Accept paymentbased on the Order ofPayment and issueOfficial Receipt (OR)3.Verify the requestedAccountable Formsif available, requesttaxpayer to wait.if unavailable, issueclaim slip stating timeand date of release4. Claim Certified True4. Released requestedCopy of Accountable Form Certified True Copy ofAccountable FormsTOTALManila Citizen’s CharterFEES TO BEPAIDPROCESSINGTIMEOrd. No.8331as amended2 minsPERSONRESPONSIBLE1 min.6 mins and/ordepending onthe availabilityof the requestedAccountableForms (i.e.(Date Issued/Date returned)1 min.10 mins126 P a g e
5. Generate Statement of Account for Business Tax Due (New Business)Office or DivisionLicense Division - Business One Stop Shop (BOSS)Classification:Type of TransactionSimpleG2BWho may availManila Business TaxpayersCHECKLIST OF REQUIREMENTSWHERE TO SECUREApplication for New BusinessBarangay CertificateDTI for single prop/ SEC Registration for CorpContract of Lease with Lessors PermitTax Declaration (if owned)Real Property Tax updatedCLIENT STEPS1. Present ApplicationForm for new business2. Proceed to BusinessTeller WindowBureau of Permits, Manila City HallBarangay within its territorial jurisdiction.DTI or Security and Exchange CommissionManila Business TaxpayerDepartment of AssessmentCity Treasurer's OfficeAGENCY ACTION1. Received approvedapplication fr Bureauof Permits and verifyBusiness Record. Ifno previous record ofbusiness, process &evaluate applicationform and issueStatement of Accountfor business Tax andOrder of Payment fromother regulatory fees.Otherwise, taxpayer isrequested to proceedto Retirement Section2. Accept paymentbased on the Statement of Account andissue Official ReceiptFEES TO BEPAIDPROCESSINGTIMEOrd. No.8331as amended10 mins.PERSONRESPONSIBLE1 min.TOTALManila Citizen’s Charter127 P a g e
6. Generate Statement of Account for Business Tax Due (Renewal of Business)Office or DivisionLicense Division - Business One Stop Shop (BOSS)Classification:SimpleType of TransactionG2BWho may availManila Business TaxpayersCHECKLIST OF REQUIREMENTSWHERE TO SECUREApplication for Renewal of BusinessBarangay ClearanceVAT ReturnsSchedule of Gross SalesBureau of Permits, Manila City HallBarangay within its territorial jurisdiction.Bureau of Internal Revenue / TaxpayerManila Business TaxpayerCLIENT STEPSAGENCY ACTION1. Present ApplicationForm for Renewal ofBusiness Permit1. Received approvedapplication of Renewalof Business Permitfr Bureau of Permits1.1. SOA PreparationEvaluation/assessmentand computation2. Accept paymentbased on the Statement of Account andissue Official Receipt2. Proceed to BusinessTeller WindowTOTALManila Citizen’s CharterFEES TO BEPAIDPROCESSINGTIMEOrd. No.8331as amended19 mins.PERSONRESPONSIBLE1 min.20 mins128 P a g e
7. Retirement of Permit to Operate BusinessOffice or DivisionLicense Division - Retirement UnitClassification:ComplexType of TransactionG2BWho may availManila Business TaxpayersCHECKLIST OF REQUIREMENTSSINGLE PROPRIETORApplication for Business RetirementNotarized Application formCurrent/latest original copy of Mayor's PermitCurrent/latest original copy of Official ReceiptsBarangay Certificate on the date of closureSchedule of Gross Sales/Receipts andBreakdown of Sales duly certified byAccountant (2 years)Photocopy of Audited Financial Statement,VAT and Percentage Tax ReceiptsPhotocopy of Certificate of RegistrationSpecial Power of Attorney, if representativeFOR CORPORATION/PARTNERSHIP (Addl docs)Board Resolution for Business ClosureCopy of Articles of Incorporation / GeneralInformation SheetCLIENT STEPS1. Present Applicationfor Business Retirementtogether with completedocumentsAGENCY ACTION1. Recd accomplishedRetirement applicationform and check forthe completeness ofrequired documentssubmitted. If complete,issue claim slipstating date and timeof release of Order ofPayment1.1 Assign toinspector for evaluationManila Citizen’s CharterWHERE TO SECURELicense Division, Retirement UnitNotary PublicOwner of Business / Bureau of PermitsOwner of Business / CTO-License Div.Barangay within its territorial jurisdiction.Owner of BusinessOwner of Business / BIROwner of Business / DTIOwner of BusinessOwner of Business / SECOwner of Business / SECFEES TOBE PAIDOrd. No.8331as amendedPROCESSINGTIME10 minsPERSONRESPONSIBLE3-4 days129 P a g e
2. Claim Statement ofAccount and proceed toTaxpayers' Lounge forPayment3. Present Original copyOfficial Receipts toBusiness Retirement Feeand Certification Fee4. Claim Certification ofBusiness Retirementcomputation/verification(LTOM & IRR of LGC)1.2 If verified closed,compute & generateStatement of AccountIf still operational,business retirementis DENIED2. Accept paymentof Business Retirement Fee and Certification Fee andissue Official Receipt3.1 Preparation ofCertification and otherpertinent documents.3.2 For signature andapproval of BusinessRetirement by theOIC License Divisionand City Treasurer4. Release approvedBusiness Retirementand Certification withControl NumberTOTALManila Citizen’s Charter5 mins1 day10 mins1-7 days130 P a g e
8. Computation of Contractor's Tax for General Building ConstructionOffice or DivisionLicense Division - Miscellaneous Inspection SectionClassification:SimpleType of TransactionG2BWho may availManila Business TaxpayersCHECKLIST OF REQUIREMENTSWHERE TO SECUREReference SlipCEO - Office of the City Building OfficialApplication FormCEO - Office of the City Building OfficialCertified True Copy of TitleRegister of DeedsTax Declaration of Land and BuildingDepartment of AssessmentReal Estate Tax ReceiptsOwner of property/CTO-Real Estate Div.Deed of Sale / Contract of Lease (if not owned)Owner of PropertyFloor PlanOwner of PropertyBill of MaterialsOwner of PropertyFEES TOPROCESSINGPERSONCLIENT STEPSAGENCY ACTIONBE PAIDTIMERESPONSIBLE1. Present accomplished1. Receive accomOrd. No.10 mins.Reference Slipplished Reference8331Slip for the completeas amendedness of documentssubmitted.1.1 Evaluate the3 hoursdocuments submitted1.2 Compute assess30 minsment for ContractorsTax1.3 Chief of License4 hoursDivision - recommendation for approval1.4 City Treasurer4 hoursapproved and signedcomputation ofContractor's Tax1.5 Generate State10 minsment of Account2. Claim Statement of2. Accept payment2 mins.Account and proceed tobased on the StateTaxpayers' Lounge forment of Account andPaymentissue Official ReceiptTOTALManila Citizen’s Charter3 days131 P a g e
9. Issuance of Certified True Copy of Business Tax PaymentOffice or DivisionLicense Division - Business Tax Registry (BTR)Classification:SimpleType of TransactionG2B / G2GWho may availManila Business Taxpayers and OmbudsmanCHECKLIST OF REQUIREMENTSWHERE TO SECURESPA/Authorization from the owner of company,if representativeXerox Copy of I.D. of Taxpayer and/orauthorized representativeGeneral Information Sheet and SEC Reg (for corp)CLIENT STEPS1. Fill-up Application Formand submit requirementsto officer on duty.2. Proceed to Taxpayers'Lounge for Payment3. Present original copyof Official Receipt to BTRAGENCY ACTION1. Check ApplicationForm, documentssubmitted and issueOrder of Payment2. Accept paymentbased on the Statement of Account andissue Official Receipt3. Releasing ofrequested documentsTOTALManila Citizen’s CharterOwner of CompanyOwner of CompanyOwner of Company / SECFEES TO BEPAIDPROCESSINGTIMEOrd. No.8331as amended2 minsPERSONRESPONSIBLE1 min.2 mins5 mins132 P a g e
10. Issuance of Certification (Business)Office or DivisionLicense Division - Business Tax Registry (BTR)Classification:SimpleType of TransactionG2B / G2GWho may availTaxpaying Public / Bureau of Internal Revenue for no businessCHECKLIST OF REQUIREMENTSWHERE TO SECUREFOR MEDICAL CERTIFICATEMedical CertificationFOR NO BUSINESSLetter Request from requesting partySubpoenaCLIENT STEPS1. Fill-up Request Formand submit requirementsto officer on duty.2. Proceed to Taxpayers'Lounge for Payment3. Present original copyof Official Receipt to BTRHospital of confinementTaxpayerOmbudsmanAGENCY ACTION1. Check RequestForm, documentssubmitted and issueOrder of Payment2. Accept paymentbased on the Statement of Account andissue Official Receipt3. Releasing ofrequested documentsTOTALManila Citizen’s CharterFEES TO BEPAIDPROCESSINGTIMEOrd. No.8331as amended2 minsPERSONRESPONSIBLE1 min.2 mins5 mins133 P a g e
11. Real Property Tax PaymentsOffice or DivisionReal Estate Division (RED) - Billing and MiscellaneousSectionClassification:SimpleType of TransactionG2B / G2GWho may availManila Real Property OwnersCHECKLIST OF REQUIREMENTSWHERE TO SECURELatest Official ReceiptTax Declaration to recognize PINCLIENT STEPS1. Submit latest copy ofRPT Official Receipt orTax Declaration torecognize PINRPT Taxpayer / CTO - REDDepartment of AssessmentAGENCY ACTION1. Generate Statement of AccountTOTALManila Citizen’s CharterFEES TO BEPAIDPROCESSINGTIMEOrd. No.8331as amended5 minsPERSONRESPONSIBLE5 mins134 P a g e
12. Issuance of Certificate of PaymentOffice or DivisionReal Estate Division - Tax Registry SectionClassification:SimpleType of TransactionG2CWho may availManila Real Property OwnersCHECKLIST OF REQUIREMENTSFOR MORTGAGE/LOAN/RECORD/LEGALPhotocopy of RPT Receipts (Current)Certified True Copy of Tax DeclarationValid ID of owner or authorization for representativeFOR TAX DECLARATION/SEGREGATIONaddl. DocumentsPhotocopy of Certified True Copy of TitleCLIENT STEPSAGENCY ACTION1. Fill-up application form 1. Received andfor Tax Clearanceevaluate submitteddocuments.1,1,Prepare & releaseOrder of payment formiscellaneous fees1.2 Issue claim slipwith due dates as torelease of TaxClearance / Cert. ofPayment1.3. BARANGAYLEADER- pull-out thetax registry card andprint Payment History1.4 TAXROLL CLERKVerify, check recordof payments*with tax deficiency Manila Citizen’s CharterWHERE TO SECURERPT Taxpayer / CTO-REDDepartment of AssessmentRPT TaxpayerRegistry of DeedsFEES TO BEPAIDPROCESSINGTIMEPERSONRESPONSIBLEOrd. No.8331as amended135 P a g e
2. Claim Certificate ofPaymentrequired addl payment1.5. Prepared Certificate of Payment withClearance Number1.6 For Signature ofDivision Chief / Asst.City Treasurer2. Release Certificateof PaymentTOTALManila Citizen’s Charter136 P a g e
13. Issuance of Transfer Tax BillOffice or DivisionReal Estate Division - Tax Registry SectionClassification:SimpleType of TransactionG2B / G2GWho may availManila Real Property OwnersCHECKLIST OF REQUIREMENTSRPT Tax ReceiptsTax DeclarationOther documentsAny of the followingDeed of Sale, Deed of Donation, Extrajudicial Settlement,Deed of Exchange, Deed of Conveyance, Deed ofAssignment,Affidavit of Consolidation, Affidavit of Self-Adjudication,Certified True Copy of Title, Special Power of Attorney [SPA],Secretary Certificate, for the purpose of paying the transfer taxwithout surcharge & penalty: [CAR] is allowed to besubmitted later on / to follow.]upon applying for Transfer Tax Clearance).CLIENT STEPSAGENCY ACTION1. Fill-up application form 1. Receive and checkand submit documentsall the submitteddocuments, Issueclaim slip stating dateand time of release1.1 BARANGAYLEADER - pull outregistry card andprint Payment History1.2 TAXROLL CLERKReview, submitteddocuments, checkrecord of payment,Assess and prepareManila Citizen’s CharterWHERE TO SECURERPT Taxpayers / CTO-REDDepartment of AssessmentTaxpayerFEESTO BEPAIDOrd. No.8331 asamendedPROCESSINGTIMEPERSONRESPONSIBLE137 P a g e
CLIENT STEPS2. Claim Transfer TaxBillAGENCY ACTIONFEES TOBE PAIDPROCESSINGTIMEPERSONRESPONSIBLETransfer Tax Bill1.3 DIVISION CHIEFApprove/initial andsign Transfer TaxBillRelease Transfer TaxBill and Order ofPaymentTOTALManila Citizen’s Charter138 P a g e
14. Issuance of Certificate of Payment for Transfer of Ownership (TCT)Office or DivisionReal Estate Division - Tax Registry SectionClassification:SimpleType of TransactionG2CWho may availDeclared Owners / Representatives Developer / RepresentativesCHECKLIST OF REQUIREMENTSCertificate of PaymentTransfer Tax Payment (Official Receipt)Certificate Authorizing Registration (CAR)CLIENT STEPS1. Fill-up application form,Proof of payment andsubmit documents2. Claim Certificate ofPayment for Transfer ofOwnershipAGENCY ACTION1. Receive Proof ofPayment and allnecessary documentsand assign applicationnumber1.1. Issue claim slipwith due date as torelease of TaxClearance/ Certificateof Payment1.2 TAX ROLL CLERKReview, recordTransfer Tax Paymenton Tax Registry Cardand initial on Cert.1.3 Prepare Certificateof Payment1.4 CITY TREASURER/DIVISION CHIEF Approve and signCert. of Payment2. Release Certificateof Payment forTransfer ofOwnershipManila Citizen’s CharterWHERE TO SECURECTO - Real Estate DivisionTaxpayer / CTO-Real Estate DivisionBureau of Internal RevenueFEES TOBE PAIDPROCESSINGTIMEPERSONRESPONSIBLEOrd. No.8331as amended139 P a g e
15. Issuance of Tax Credit for Business and Real Property TaxOffice or DivisionReal Estate Division and License DivisionClassification:Type of TransactionComplexG2C / G2BWho may availManila Business Taxpayers and RPT ownersCHECKLIST OF REQUIREMENTSWHERE TO SECURERequest LetterTaxpayerTaxpayer / CTO - RED for Real Property TaxCTO - License for Business TaxFOR BUSINESS TAXAudited Financial Statement for the year under reviewQuarterly / Monthly VAT for the year under reviewCLIENT STEPS1. Submit letter requestand present documentssubject for Tax refund2. Claim Tax Credit forBusiness and RealProperty TaxAGENCY ACTION1. Receive and checkdocuments submitted.Issue claim slip withdate and time ofrelease of documents1.1. Verify, check andreview documentssubmitted1.2 If verified withexcess payment,Issue Tax CreditCertificate1.3 If not, request ifDenied2. Release Tax Creditfor Business and RealProperty TaxOwnershipTaxpayer / Bureau of Internal RevenueFEES TOBE PAIDPROCESSINGTIMEPERSONRESPONSIBLENoneTOTALManila Citizen’s Charter140 P a g e
16. Collection of Taxes, Fees and ChargesOffice or DivisionCash Division - Collection/Community Tax/Market SectionClassification:SimpleType of TransactionG2C / G2BWho may availManila Business Taxpayers and RPT ownersCHECKLIST OF REQUIREMENTSWHERE TO SECUREAny of the following:Statement of Account (SOA) for RPT/BPLSOrder of Payment (OP) for Miscellaneous andother taxesInformation Sheet of Applicant / Tax Declarationfor Community Tax CertificateCLIENT STEPS1. Render payment forBusiness, Real PropertyTax, Market Fees, Misc.and other taxesCTO - Real Estate Div or CTO - License DivCTO or other officesCTO - Community Cert SectionAGENCY ACTIONFEES TO BEPAIDPROCESSINGTIMEPERSONRESPONSIBLEFEES TO BEPAIDPROCESSINGTIMEPERSONRESPONSIBLE1. Accept paymentbased on the Statement of Account forBusiness, RealProperty Tax, MarketFees, Miscellaneousand other taxes1.1 Validate SOA/Order of Payment1.2 Issue OfficialReceipt/CommunityTax Certificate /CLIENT STEPSAGENCY ACTIONCash TicketTOTALManila Citizen’s Charter141 P a g e
17. Payment of Salaries, wages, allowances and other benefitsOffice or DivisionCash Division - Disbursement Section and Miscellaneous SectionClassification:SimpleType of TransactionG2GWho may availOfficials and Other personnel of the CityCHECKLIST OF REQUIREMENTSApproved Payroll and/or Disbursement VoucherCLIENT STEPS1. Submit approved payrolland/or DisbursementVoucher for cash paymentor check preparationManila Citizen’s CharterAGENCY ACTIONCASH PAYMENT1. Secure cashadvance1.1 Pay salaries,wages, allowancesand other benefitsupon presentation ofvalid IDCHECK PAYMENT1. Preparation ofCheck1.1 For signature ofCity Treasurer andCity Administrator1.2 Pay Contractor'sTax, if applicable1.3 Releasing of CheckAUTHORIZATION TODEBIT (ATD)1. Preparation ofOF ATDs1.1. For signature ofCity Treasurer andCity Administrator1.2 Bank Validation andcrediting to correspondingBank accountsTOTALWHERE TO SECUREFEES TOBE PAIDNonePROCESSINGTIME2-3 days(depending onthe number ofemployees inthe payroll)None2-3 days(depending onthe number ofemployees inthe payroll)None1 dayNone2-3 daysPERSONRESPONSIBLE142 P a g e
18. Deposit of CollectionOffice or DivisionCash Division - General Teller SectionClassification:SimpleType of TransactionG2GWho may availTellers, Liquidating Tellers and other accountable OfficersCHECKLIST OF REQUIREMENTSWHERE TO SECUREReport of Collection and DepositCLIENT STEPS1. Remit collection togetherwith Report of Collectionand DepositAccountable OfficersAGENCY ACTION1. Receive collectionfrom Tellers/Collectors1.1 Prepare DepositSlip1.2 BANK - Validatedeposit slipTOTALManila Citizen’s CharterFEES TO BEPAIDPROCESSINGTIMENone1 dayNone1 dayPERSONRESPONSIBLE143 P a g e
19. Transmittal of supporting documentsOffice or DivisionCash Division - Miscellaneous SectionClassification:SimpleType of TransactionG2GWho may availAccounting / Commission on AuditCHECKLIST OF REQUIREMENTSWHERE TO SECUREPaid Disbursement Voucher and/or PayrollCash DivisionCLIENT STEPSAGENCY ACTION1. Submit original andsupporting documents1. Receive original andsupporting documents1.1 Prepare Report ofChecks Issued forall checks issuance1.2 Prepare SummaryReport of ATDs forATD payments1.3 Transmit originaland supportingdocuments of allissued checks toOffice of the CityAccountantTOTALManila Citizen’s CharterFEES TO BEPAIDPROCESSINGTIMENone1-2 daysdepending onthe number ofissued checksNone1-2 daysPERSONRESPONSIBLE144 P a g e
Manila Citizen's Charter 120 P a g e CITY TREASURER'S OFFICE CITIZEN'S CHARTER 2019 (1st Edition) Manila Citizen's Charter 121 P a g e . Generate Statement of Account for Business Tax Due New Business 127 Renewal of Business 128 Retirement of Permit to Operate Business 129 .
