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BULACAN STATE UNIVERSITYCITIZEN’S CHARTERHANDBOOK2021 1st EDITIONSOAR BulSU!Service to God and Community Order and Peace Assurance to Quality & Accountability Respect & Responsibility
BULACAN STATE UNIVERSITYCITIZEN’S CHARTER1
I.Mandate:The Anti-Red Tape Authority (ARTA) oversees the implementation of the Ease of DoingBusiness and Efficient Government Services Delivery Act of 2018 as an attached agencyof the Office of the President.II.Vision:Bulacan State University is a progressive knowledge generating institution globallyrecognized for excellent instruction, pioneering research, and responsive communityengagements.III.Mission:Bulacan State University exists to produce highly competent, ethical and service-orientedprofessionals that contribute to the sustainable socio-economic growth and development ofthe nation.IV.Performance Pledge:We, the officials and personnel of Bulacan State University, commit to:Become champions of serving God and the BulSU community with utmost courtesy,promptness and efficiency with respect and responsibility;Understand and anticipate the changing needs of our stakeholders, and develop creativestrategies to tailor fit our services to those needs particularly the differently-abled, pregnantwomen, and senior citizens;Listen to the concerns of our clients and address them to the best of our abilities andcapabilities in taking corrective actions to promote order and peace;Strengthen the commitment of our personnel to continue their education and training, sothey may be more competent in serving with assurance of quality and accountability; andUnify our efforts in ensuring compliance with the international standards of excellent servicein the performance of our duties and responsibilities.All these we pledge, because our clients deserve no less.2
LIST OF SERVICESAdmission and Orientation ServicesExternal ServicesOnline Application for New College StudentOnline Application for Grade 7Online Reservation of Slot for Incoming Grade 7Online Application for Continuing ProfessionalTeacher Education (CPTE) and Certificate inPhysical Education (CPE)Registrar’s OfficeExternal ServicesOnline Issuance of Transcript of Records (TORs),Duplicate Copy of Diploma, Certification,Authentication, and Verification (CAV), and otherDocumentsInternal ServicesOnline Issuance of Transcript of Records (TORs),Duplicate Copy of Diploma, Certification,Authentication, and Verification (CAV), and otherDocumentsAccounting Office – Main CampusInternal ServicesIssuance of Statement of Account (Walk-In)Issuance of Statement of Account (Online)Accounting Office – External CampusInternal ServicesIssuance of Statement of Account (Walk-In) Bustosand Sarmiento CampusIssuance of Statement of Account (Walk-In)Hagonoy and Meneses CampusCashier’s OfficeExternal ServicesIssuance of Official Receipt – Walk-In Clients(Payment of Certificates, Statement of Accounts)Issuance of Official Receipt – Walk-In Clients(Tuition Fees/Miscellaneous Fees)Online Bank TransactionsInternal ServicesIssuance of Official Receipt – Walk-In Clients(Payment of Certificates, Statement of Accounts)Issuance of Official Receipt – Walk-In Clients(Tuition Fees/Miscellaneous Fees)Online Bank TransactionsOffice of the Student Affairs and ServicesExternal ServicesIssuance of Certificate of Good Moral CharacterInternal ServicesIssuance of Certificate of Good Moral CharacterOffice of the Student Financial Assistance andScholarshipsInternal Services3Page 6Page 7Page 7Page 8Page 8Page 9Page 10-11Page 12Page 13-14Page 15Page 16Page 17Page 18Page 19Page 20Page 21Page 22Page 22Page 23Page 24Page 25Page 25Page 26Page 27Page 28Page 29Page 30Page 31
Application of Student Financial Assistance andScholarshipsRenewal Procedure of Financial Assistance andScholarshipsDistribution of Scholars’ GrantOffice of the Student OrganizationInternal ServicesRecognition of New Student OrganizationApproval of ActivitiesRenewal of Recognition of Student OrganizationApplication for Outstanding Student Organization,Application for Outstanding Student OrganizationAdviser and Outstanding Student OrganizationLeaderOffice of the Student WelfareInternal ServicesStudent and Employee Personal InsuranceAssistance (Accident Claim)Student and Employee Personal InsuranceAssistance (Death Claim)Student GrievanceOffice of the University LibraryExternal ServicesOutdoor Library Book Returns (OLIBOR)Online Book Request (OBR)Online Book Suggestion (OBS)Online Library Instruction (OLI)Library Information and Research Assistance(LIRA)Remote References and Information Access(RRIA)Issuance of Certificate for Plagiarism andGrammar CheckingOffice of the University LibraryInternal ServicesOutdoor Library Book Returns (OLIBOR)Online Book Request (OBR)Online Book Suggestion (OBS)Online Library Instruction (OLI)Library Information and Research Assistance(LIRA)Remote References and Information Access(RRIA)Issuance of Certificate for Plagiarism andGrammar CheckingUniversity InfirmaryInternal ServicesIssuance of Medical & Dental CertificateCentral AccountingExternal ServicesRequest for BIR Tax CertificateInternal ServicesRequest for Certification of RemittanceRequest for BIR Tax Certificate4Page 32Page 33Page 34Page 35Page 36Page 37Page 38-39Page 40Page 41Page 42Page 43Page 44Page 45Page 46Page 47-48Page 49Page 50Page 51Page 51Page 52Page 53Page 54Page 55-56Page 57Page 58Page 59Page 59Page 60Page 61Page 62Page 63Page 64Page 65Page 66Page 66
Budget OfficeInternal ServicesIssuance of Certification of Availability of BudgetProcurement OfficeExternal ServicesProcurement through Alternative Mode ofProcurementProcurement through Competitive BiddingAsset Management Unit (Supply)External ServicesPreparation of VouchersReceipt of Supplies, Materials and EquipmentInternal ServicesPreparation of VouchersReceipt of Supplies, Materials and EquipmentIssuance of Supplies, Materials and EquipmentCental Human Resource Management OfficeExternal ServicesOnline RecruitmentCentral Human Resource Management OfficeInternal ServicesProcessing of Application for LeaveProcessing of Service CreditsHuman Resource Management OfficeRecruitment (Main Campus)External ServicesOnline RecruitmentHuman Resource Management OfficeRecruitment (External Campus)External ServicesOnline RecruitmentCentral Records OfficeInternal ServicesIssuance of Certificate of EmploymentIssuance of Service Record/ Record of ServiceRequest for Internal DocumentsNumbering of Travel OrderAuthentication of documents presented or on fileResponding to Walk In & Phone ValidationPublic Assistance Desk / Truckline OperatorOffice of the Director for Administrative andManagement ServicesExternal ServicesReservation on the Use of University Vehicle forOfficial BusinessInternal ServicesReservation on the Use of University Vehicle forOfficial BusinessFeedback and Complaints MechanismList of Offices5Page 67Page 68Page 69Page 70-71Page 72-73Page 74Page 75Page 76Page 77Page 78Page 79Page 80Page 81Page 82Page 83Page 84-85Page 85Page 86Page 87Page 88Page 89Page 90Page 91Page 91Page 92Page 92Page 93Page 94Page 94Page 95Page 96Page 97Page 98Page 99Page 100
Admission and Orientation ServicesExternal Services6
1. Online Application for New College StudentOffice or Division:Admission & Orientation ServicesClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:All interested ApplicantsCHECKLIST OF REQUIREMENTSWHERE TO SECURE1. Certified True Copy of Report Card (Form 138)Citizen or Clientof Grade 11 (1st and 2nd semester) and Grade 12(1st semester)2. Two (2) pieces 2x2 ID Picture with name tag andwhite background.CLIENT STEPSAGENCY ACTION FEES PROCESSINGPERSONTO BETIMERESPONSIBLEPAID1.Applicant must log-in atReceivesNone4 minutesHead nd fill-out the onlineonline applicationOffice Clerks,application form and uploadform and evaluateand MISthe required documents (.jpeg other requiredRepresentativeformat of 2x2 picture and PDF documents viaformat of report card).online transactions.2. Applicants receives Online Schedules the dateNone To be sentHead ofSchedule of theirof examinationafter the online Admissions,examination.applicationOffice Clerks,schedule.and MISRepresentativeTOTAL: None4 minutes2.Online Application for Grade 7Office or Division:Admission & Orientation ServicesClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:All interested ApplicantsCHECKLIST OF REQUIREMENTSWHERE TO SECURE1. Certified True Copy of Grade 6 Report CardCitizen or Client(Form 138)2. Two (2) pieces 2x2 ID Picture with name tagand white backgroundCLIENT STEPSAGENCY ACTION FEES TO PROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Applicant must log-in at ReceivesNone4 minutesHead of Admissions,iadmissions@bulsu.edu.ph accomplishedOffice Clerks, andand fill-out the onlineonlineMISapplication form andapplication formRepresentativeupload the requiredand evaluatedocuments (.jpeg format of other required2x2 picture and PDFdocuments viaformat of report card)online transactions.2.Applicants receivesSchedules the dateNoneTo be sent Head of Admissions,Online Schedule of theirof examinationafter the online Office Clerks, andexaminationapplicationMIS Representativeschedule.TOTAL: None4 minutes7
3.Online Reservation of Slot for Incoming Grade 7Office or Division:Admission & Orientation ServicesClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:All interested ApplicantsCHECKLIST OF REQUIREMENTSWHERE TO SECURENoneCLIENT STEPSAGENCYFEES TO PROCESSINGPERSONACTIONBE PAIDTIMERESPONSIBLE1.Applicant fill-out theReceives theNone3 minutesHead of Admissionsonline reservation form.document andOffice, Clerks and MISprocess the onlineRepresentativereservation form2.The applicant pays the Cashier’s Office300.005 minutesUniversity Cashiernon-refundableand/or via eand Staff and/or ereservation feepayment portalpayment portal incharge3.Applicants submit theReceives andProof of Payment viaRecord the Officialonline atReceiptadmissions@bulsu.edu.phTOTAL: 300.008 minutes4.Online Application for Continuing Professional Teacher Education (CPTE) andCertificate in Physical Education (CPE)Office or Division:Admission & Orientation ServicesClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:All interested ApplicantsCHECKLIST OF REQUIREMENTSWHERE TO SECURE1. Application letter addressed to the DeanCitizen or Client2. Certified copy of TOR (with Special Order forthe graduates of private HEIs)3. Certification of Good Moral4. Permit to Study (if currently employed)CLIENT STEPSAGENCY ACTIONFEES TO PROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Applicant must fill-out ReceivesNone4 minutesHead of Admissions,the online applicationaccomplished onlineOffice Clerks, andform and attached allapplication form andMIS Representativethe necessaryevaluate otherdocuments.required documentsvia online transactions2.Applicants receives Schedules the date ofNoneTo be sent after Head of Admissions,assessmentexaminationtheonline Office Clerks, andexamination linkapplicationMIS Representativethrough their registeredscheduleemailsTOTAL: None4 minutes8
Registrar’s OfficeExternal Services9
1.Online Issuance of Transcript of Records (TORs), Duplicate Copy of Diploma,Certification, Authentication, and Verification (CAV), and other DocumentsOffice or Division:Registrar’s OfficeClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:Alumni of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1.Internet ConnectionCitizen or Client2.Mobile Devices or ComputerCLIENT STEPSAGENCY ACTIONFEESPROCESSIPERSONTO BENG TIMERESPONSIBLEPAID1.VerificationNoneWithin theRegistrar’s StaffOption 1 - Student NumberdayBased VerificationProvidesEnter your Student Number,assistance to theBirthday and select your course.student/clientinaccessingtheNote: Make sure that the studentportalnumber that you provided is thesame with the student numberindicated on the Certificate ofRegistration.Option 2 - If you forgot yourStudent Number, you can usename-based verificationClick I forgot my student numberEnter your First Name, MiddleName, Last Name, Birthday andselect your course.Note: Make sure to enter yourname during your stay at theuniversity.2.Provide your contactinformationAfter successful verification,provide your recent CompleteMailing Address, Email Address,Mobile Number, and LandlineNumber (optional).Contact informationprovided will beusedbytheattending clerk toinformtheclient/studentNote: Please provide your recentconcerning his/hercontact information and makerequest3.Select DocumentsProvide assistanceSpecify the number of copies you to theneed and enter the purpose of student/client inyour request.accessing theportal10NoneWithin thedayRegistrar’s StaffNoneWithin thedayRegistrar’s Staff
4.Review your RequestReview your request for anycorrections and modificationsneeded.Provide assistanceto thestudent/client inaccessing theportalNoneWithin thedayRegistrar’s StaffAs perstudent’s billingWithin thedayRegistrar’s StaffNoneWithin 5working daysRegistrar’s StaffDeliveryFeeamounting toP195.00Within 5working daysRegistrar’s Staff& CourierService ProviderNone5 daysClick Back to correct or modifyinformation.Click Submit Request to submityour request.5.Save your Reference Number Provide assistanceand download your Billing to theFormstudent/client inaccessing theAfter submitting your request, you portalwill be provided by a ReferenceNumber.Click the Download your BillingForm button to download yourbilling form and claim stub.6.Claim the document6.a. Old RecordsRelease the(2008 records and older)requestedPresent the billing form together document/s withinwith the claim stub to the 5 working daysRegistrar’s Officefrom the date ofreceiptNote: Walk-ins are applicable onlyfor 2008 record and older.Processing time is 5 working daysdepending on the availability ofrecords.6.b Records from 2009 to RequestedpresentDocuments will bedelivered to theDocuments will be delivered by mailing addressthe OUR courier service delivery provided within 5partner to the mailing address working from theprovide on the Online Document date the requestRequest System (ODRS)was fulfilledNote: Documents requestedthrough the ODRS will beprocessed 7 to 10 working days.Delivery date will be determinedwhen the request was fulfilledand/or depends on the scheduledpick-up of the OUR’s courierservice delivery partnerTOTAL:11
Registrar’s OfficeInternal Services12
1.Online Issuance of Transcript of Records (TORs), Duplicate Copy of Diploma,Certification, Authentication, and Verification (CAV), and other DocumentsOffice or Division:Registrar’s OfficeClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1.Internet ConnectionCitizen or Client2.Mobile Devices or ComputerCLIENT STEPSAGENCYFEES TO PROCESSINGPERSONACTIONBE PAIDTIMERESPONSIBLE1.VerificationNoneWithin the dayRegistrar’s StaffOption 1 - Student NumberBased VerificationProvideEnter your Student Number,assistance toBirthday and select your course. thestudent/client inNote: Make sure that theaccessing thestudent number that you areportalproviding is the same with yourCertificate of Registration.Option 2 - If you forgot yourStudent Number, you can usename-based verificationClick I forgot my student numberEnter your First Name, MiddleName, Last Name, Birthday andselect your course.Note: Make sure to enter yourname during your stay at theuniversity.2.Provide your contactinformationAfter successful verification,provide your recent CompleteMailing Address, Email Address,Mobile Number, and LandlineNumber (optional).Note: Please provide yourrecent contact information andmake3.Select DocumentsContactinformationprovided will beused by theattending clerkto inform theclient/studentconcerninghis/her requestProvideassistance toSpecify the number of copies you theneed and enter the purpose of student/client inyour request.accessing theportal13NoneWithin the dayRegistrar’s StaffNoneWithin the dayRegistrar’s Staff
4.Review your RequestReview your request for anycorrections and modificationsneeded.NoneWithin the dayRegistrar’s StaffAs perstudent’sbillingWithin the dayRegistrar’s StaffNoneWithin 5 workingdaysRegistrar’s StaffDeliveryFeeamounting toP195.00Within 5 workingdaysRegistrar’s Staff& CourierService ProviderNone5 daysProvideassistance tothestudent/client inaccessing theportalClick Back to correct or modifyinformation.Click Submit Request to submityour request.5.SaveyourReference ProvideNumber and download your assistance toBilling Formthestudent/client inAfter submitting your request, accessing theyou will be provided by a portalReference Number.Click the Download your BillingForm button to download yourbilling form and claim stub.6.Claim the document6.a. Old RecordsRelease the(2008 records and older)requesteddocument/sPresent the billing form together within 5 workingwith the claim stub to the days from theRegistrar’s Office.date of receiptNote: Walk-ins are applicableonly for 2008 record and older.Processing time is 5 workingdaysdependingontheavailability of records.6.b. Records from 2009 to RequestedpresentDocuments willbe delivered toDocuments will be delivered by the mailingthe OUR courier service delivery addresspartner to the mailing address provided withinprovide on the Online Document 5 working fromRequest System (ODRS)the date therequest wasNote: Documents requested fulfilledthrough the ODRS will beprocessed 7 to 10 working days.Delivery date will be determinedwhen the request was fulfilledand/ordependsonthescheduled pick-up of the OUR’scourier service delivery partnerTOTAL:14
Accounting Office – Main CampusInternal Services15
1. Issuance of Statement of Account (Walk-In)Office or Division:Accounting OfficeClassification:SimpleType of transaction: G2C – Government to CitizenWho may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1. Certificate of RegistrationRegistrar’s OfficeCLIENT STEPSAGENCY ACTIONFEESPROCESSINGPERSONTO BETIMERESPONSIBLEPAID1.Accomplishthe Receive/reviewNone2 minutesAccountingrequest form.accomplishedrequestStaffform. Advise the client topay the corresponding fee.2.Pay to the Cashier Process payment and25.005 minutesCashier Staffthecorresponding issue Official Receipt (OR)fee.3.Present Certificate VerifydataintheNone1 minuteAccountingof Registration (COR) Computerized EnrollmentStaffand Official Receipt System and print the(OR).Statement of Account(SOA)4.Receive Statement Sign the Statement ofNone1 minuteHead ofof Account (SOA)Account (SOA)AccountingUnit;Issue the Statement ofAccountingAccount (SOA)StaffTOTAL:None9 minutes16
2.Issuance of Statement of Account (Online)Office orAccounting OfficeDivision:Classification:SimpleType ofG2C – Government to Citizentransaction:Who may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1. Certificate of RegistrationRegistrar’s OfficeCLIENT STEPSAGENCY ACTIONFEES TO PROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Send a request Receive/reviewtheNone24 hours (withinAccounting Stafftorequest, details and1 working day)accounting.mainattachments.@bulsu.edu.phAdvise the client to paywith the Certificate the corresponding feeofRegistration through the BulSU’s(COR)as collection partners.attachment2.Paytothe Process payment and25.0048 hours (withinCashier StaffBulSU’s collection advise the Accounting2 working days)partnersthe Office on the validatedcorresponding fee payment issue OfficialReceipt (OR)Verify data in theNone1 minuteAccounting StaffComputerizedEnrollment System andgenerate the Statementof Account (SOA)3.ReceiveSign the Statement ofNone1 minuteHead of AccountingStatementof Account (SOA)Unit; AccountingAccount (SOA)StaffSend the Statement ofAccount (SOA) in PDFfile via emailTOTAL:25.0048 hours (within2 working days)17
Accounting Office – External CampusInternal Services18
1. Issuance of Statement of Account (Walk-In) Bustos and SarmientoCampusOffice or Division:Accounting OfficeClassification:SimpleType of transaction: G2C – Government to CitizenWho may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE2. Certificate of RegistrationRegistrar’s OfficeCLIENT STEPSAGENCY ACTIONFEESPROCESSINGPERSONTO BETIMERESPONSIBLEPAID1.Accomplishthe Receive/reviewNone1 minuteAccountingrequest e-form and accomplishedrequestStaffsend via email to the form. Issue payment slipAccounting Officeand advise the client to paythe corresponding fee2.Pay to the Cashier Process payment and25.005 minutesCashier Staffthecorresponding issue Official Receipt (OR)fee.3.Present Certificate VerifydataintheNone2 minutesAccountingof Registration (COR) Computerized EnrollmentStaffand Official Receipt System and print the(OR).Statement of Account(SOA)4.Receive Statement Sign the Statement ofNone1 minuteHead ofof Account (SOA)Account (SOA)AccountingUnit;Issue the Statement ofAccountingAccount (SOA)StaffTOTAL:None9 minutes19
1. Issuance of Statement of Account (Walk-In) Hagonoy and MenesesCampusOffice or Division: Accounting OfficeClassification:SimpleType ofG2C – Government to Citizentransaction:Who may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE3. Certificate of RegistrationRegistrar’s OfficeCLIENT STEPSAGENCY ACTIONFEES PROCESSINGPERSONTO BETIMERESPONSIBLEPAID1.Accomplishthe Receive/reviewNone1 minuteRegistrar Staffrequest formaccomplished requestform. Issue payment slipand advise the client topay the correspondingfee2.PresentVerify data in theNone2 minutesRegistrar/AccountingCertificateof ComputerizedStaffRegistration (COR) Enrollment System andand Official Receipt print the Statement of(OR)Account (SOA)3.Pay to the Cashier Go to BulSU MainWithin 24the corresponding Campus and proceed tohours (1fee.the Cashier Office forworking day)paymentProcess payment and25.00BulSU Main Cashierissue Official ReceiptStaff(OR)4.PresentGo to BulSU MainNoneStatementof Campus and proceed toAccountthe Accounting Officefor signingConfirmationofNone1 minuteAccounting Staff –data/balancesandExternal CampusOfficial Receipt (OR)5.ReceiveSign the Statement ofNone1 minuteHead of AccountingStatementof Account;Unit;AccountIssue the Statement ofAccounting StaffAccountTOTAL: 25.00 1 to 2 workingdays20
Cashier’s OfficeExternal Services21
1. Issuance of Official Receipt – Walk-in Clients(Payment of Certificates, Statement of Accounts)Office or Division:Cashier’s OfficeClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:Alumni and tenants of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1. Billing form from Registrar’s OfficeRegistrar and Accounting Office2. Request Form from Accounting OfficeCLIENT STEPSAGENCY ACTIONFEES TOPROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Present billing form Receive, Encode &None1 minuteCollectingfrom Registrar’s Office Check the StudentOfficeror assessment fromNumber & the detailsAccounting Officeof payment of thestudent2. Pay theAccept payments andAmounts5 minutesCollectingcorresponding school issue Official ReceiptDueOfficerfeesTOTAL:Amounts6 minutesDue2. Issuance of Official Receipt – Walk-in Clients(Tuition Fees/Miscellaneous Fees)Office or Division:Cashier’s OfficeClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:Alumni and tenants of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1.Assessment from Accounting OfficeAccounting OfficeCLIENT STEPSAGENCY ACTIONFEES TOPROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Present assessment Receive, Encode &None1 minuteCollectingfrom Accounting Office Check the StudentOfficerNumber & the detailsof payment of thestudent2. Pay theAccept payments andAmounts5 minutesCollectingcorresponding school issue SOAR BulSU!DueOfficerfeesOfficial ReceiptTOTAL:Amounts6 minutesDue22
3. Online and Bank TransactionsOffice or Division:Cashier’s OfficeClassification:SimpleType of transaction: G2C – Government to CitizenWho may avail:Alumni and tenants of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1.Online Collection for Landbank transactions2.Electronic Payment Portal3.Gcash TransactionCLIENT STEPSAGENCY ACTIONFEES TOPROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Proceed to any LBP Issuance of OfficialAmounts48 hoursCollectingbranches and pay the Receiptdue(2 workingOfficercorresponding schooldays)fees2.Go to LinkbizPayment Portal andelectronically pay thecorresponding schoolfees3.Log-in to yourGcash Account,proceed to pay billsand pay thecorresponding schoolfeesTOTAL:Amounts48 hoursDue(2 workingdays)23
Cashier’s OfficeInternal Services24
1. Issuance of Official Receipt – Walk-in Clients(Payment of Certificates, Statement of Accounts)Office or Division:Cashier’s OfficeClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE3. Billing form from Registrar’s OfficeRegistrar and Accounting Office4. Request Form from Accounting OfficeCLIENT STEPSAGENCY ACTIONFEES TOPROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Present billing form Receive, Encode &None1 minuteCollectingfrom Registrar’s Office Check the StudentOfficeror assessment fromNumber & the detailsAccounting Officeof payment of thestudent2. Pay theAccept payments andAmounts5 minutesCollectingcorresponding school issue Official ReceiptDueOfficerfeesTOTAL:Amounts6 minutesDue2. Issuance of Official Receipt – Walk-in Clients(Tuition Fees/Miscellaneous Fees)Office or Division:Cashier’s OfficeClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1.Assessment from Accounting OfficeAccounting OfficeCLIENT STEPSAGENCY ACTIONFEES TOPROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Present assessment Receive, Encode &None1 minuteCollectingfrom Accounting Office Check the StudentOfficerNumber & the detailsof payment of thestudent2. Pay theAccept payments andAmounts5 minutesCollectingcorresponding school issue SOAR BulSU!DueOfficerfeesOfficial ReceiptTOTAL:Amounts6 minutesDue25
3. Online and Bank TransactionsOffice or Division:Cashier’s OfficeClassification:SimpleType of transaction: G2C – Government to CitizenWho may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1.Online Collection for Landbank transactions2.Electronic Payment Portal3.Gcash TransactionCLIENT STEPSAGENCY ACTIONFEES TOPROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Proceed to any LBP Issuance of OfficialAmounts48 hoursCollectingbranches and pay the Receiptdue(2 workingOfficercorresponding schooldays)fees2.Go to LinkbizPayment Portal andelectronically pay thecorresponding schoolfees3.Log-in to yourGcash Account,proceed to pay billsand pay thecorresponding schoolfeesTOTAL:Amounts48 hoursDue(2 workingdays)26
Office of the Student Affairs andServicesExternal Services27
1.Issuance of Certificate of Good Moral CharacterOffice or Division:Student Affairs and ServicesClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:Alumni of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1.Accomplished Online Request DocumentStudent Affairs Office2.Proof of PaymentCashier’s OfficeCLIENT STEPSAGENCY ACTIONFEES TO PROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Applicant must Log, In lieu of Student25.003 working days OSASecretaryaccomplish/file andClearance, theand OSA Vicesubmit the followingColleges shall submitChancellorrequirement to OSA:a list of unfit students-www.bulsu.edu.phto receive CertificateOnline Requestof Good MoralDocumentCharacter due to-proof of paymentexisting liabilities andviolations committedagainst in collegeand/or the university.This is to safeguardthe importance of theCGMC from liberaland illegal use.2.Submit thePrepare and releaseaccomplishedthe Certificate of Goodrequirement to OSAS Moral CharacterTOTAL:25.003 working days28
Office of the Student Affairs andServicesInternal Services29
1.Issuance of Certificate of Good Moral CharacterOffice or Division:Student Affairs and ServicesClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1.Accomplished Online Request DocumentStudent Affairs Office2.Proof of PaymentCashier’s OfficeCLIENT STEPSAGENCY ACTIONFEES TO PROCESSINGPERSONBE PAIDTIMERESPONSIBLE1.Applicant must Log, In lieu of Student25.003 working days OSASecretaryaccomplish/file andClearance, theand OSA Vicesubmit the followingColleges shall submitChancellorrequirement to OSA:a list of unfit students-www.bulsu.edu.phto receive CertificateOnline Requestof Good MoralDocumentCharacter due to-proof of paymentexisting liabilities andviolations committedagainst in collegeand/or the university.This is to safeguardthe importance of theCGMC from liberaland illegal use.2.Submit thePrepare and releaseaccomplishedthe Certificate of Goodrequirement to OSAS Moral CharacterTOTAL:25.003 working days30
Office of the Student FinancialAssistance and ScholarshipsInternal Services31
1.Application of Student Financial Assistance and ScholarshipsOffice or Division:Student Financial Assistance and ScholarshipsClassification:SimpleType of transaction:G2C – Government to CitizenWho may avail:All students of the UniversityCHECKLIST OF REQUIREMENTSWHERE TO SECURE1.Accomplished Google FormOSFAS2.2x2 Picture (softcopy)Citizen or Client3.Certificate of Registration (softcopy)4.Registration of Grades (softcopy)5.Barangay Indigence Certificate (softcopy)CLIENT STEPSAGENCYFEES TO PROCESSINGPERSONACTIONBE PAIDTIMERESPONSIBLE1.Applicants fill outAccept, check andNone4 minutesOSFAS Staffgoogle form andevaluate theupload completeresponses onlinesoftcopies of therequirements2.Applicants undergo Conduct examNone30 minutesOSFAS Staffexamination onlineonline3.Applicants undergo Conduct interviewNone5 m
Business and Efficient Government Services Delivery Act of 2018 as an attached agency of the Office of the President. II. Vision: Bulacan State University is a progressive knowledge generating institution globally recognized for excellent instruction, pioneering research, and responsive community engagements. III. Mission:
