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Raj Goel, CISSPhttp://www.rajgoel.com/?s dojo
»»»»Author, entrepreneur, IT expert and public speaker, Raj Goel is globally known as the go-to man in cybersecurity and privacy law. He is committed to educating individuals and organizations about online safetyand how to protect their most important assets – people and data. His expert advice helps individuals,companies and conglomerates navigate their way through the world’s ever-changing technology andincreasingly complex IT compliance laws. He often appears in the media and at conferences world -wideto educate the public on cyber-security and digital privacy, a subject he is passionate about.»Security, Civil Liberties anda Peace of MindWhen you need the right approach to complying with HIPAA/HITECH, PCI -DSS or simply protecting yourassets, Raj Goel, as any of his loyal clients will tell you, is the man to call upon. Raj’s credentials areimpeccable. A 25-year veteran of the IT industry and an expert in online security, Raj has personallyconsulted with organizations ranging from Fortune 100 corporations to small family companies togovernments world wide.Raj is fueled by his passion for enhancing Civil Rights in Cyberspace, his love of helping people keepthemselves, their families and their companies safe online. He is available as a consultant and a publicspeaker and often sought after by major media outlets and companies.Key highlights: Author, “UNPLUGGED Luddites Guide ToCybersecurity”, Amazon, 2015Author, “The Most Important Secrets To GettingGreat Results From IT”, Amazon, 2012On-Air Television Cybersecurity Expert, WPIX11,New York City (2013-present)On-Air Cybersecurity Expert, ColumbiaNews Tonight, Columbia University, NYCKeynote speaker, NCSL 2013, Government ofNetherlands, The Hague, NetherlandsKeynote speaker, Government Of Curacao,2013 Keynote speaker, “what should MSP’s knowabout compliance“, Datto partner conference,2013Author, “Googling Your Privacy and SecurityAway”, Infosecurity Professional MagazineAuthor, “Trends In Financial Crimes”, InfosecurityProfessional MagazineAuthor, “Life Of A Child (2014) – raising ageneration of cyber-at-risk youth”, InfosecurityProfessional Magazine, 2014Author, “Welcome To The World Of DatingSites”, Infosecurity Professional Magazine, 2015
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» Keynote Speaker – DATTO 2013 – What MSPs shouldknow About Compliance» Presenter/Speaker: Cyberoam Partner Conference 2014Cyberoam WebinarsContinuum Navigate 2015MSPRadioITNation 2015» 2014 Finalist, TechnologyMarketingToolkit (RobinRobins)» Author, 2 books4 2015 Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
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Founded in 1994 Profiled in NYTimes, Entrepreneur, PBS,WPIX11, etc Passionate about SOPs, SOTs, Process andProfitability Award WinningMSP – 2015 SmartCEOMagazine Winner for our “SOP Culture”6 2015 Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
“When I say that the company’s prosperityrests on such things as our sixty-six-stepsto-clean-a-room manual, I’m notexaggerating,”J.W. Marriott ials/21591743-be-my-guest7 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Standard OperatingProcedure It’s how you dosomething repeatedly,without deviation orfailure Any changes or updatesare reflected in anupdated SOPNo great brand thriveswithout building SOPs8 2015 Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
SAMPLE SOPPurpose: This is how we document repeatable, reproducible processesAudience: Brainlink Technical and Marketing EmployeesStep#DescriptionScreenshotStay tuned till the end to get your free SOP template.9 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Brainlink’s SOP template10 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Our team lives by this mantraYou are either USING an SOPOr you are MODIFYING an exiting SOPOr you are CREATING a new SOPOr you’re looking for another job1.2.3.4.In 2014-2015, I hired 14 techs. 12 were terminated. 1110 for not adopting the SOP culture. 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
12All the SOPs needed to setup anEmployee 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Document the “gee, everyone knows this”13 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
This was created after I wasted an hour14 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
15This willsave youhours 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Lower Staff Training CostsBetter EmployeesConsistency in client experienceBetter Documentation16 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Your techs don’t know HOW to documentproperlyYou don’t know how to TRAIN them in properSOPsYour team lacks the SOP Culture17 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Build a list of WHAT you want youremployees to learn18 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Build it into your hiring process19 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Discuss it in interviews – HIRING & REVIEWS20 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Runbooks are CRITICAL to focused training21 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Ours is 997 LEGAL pages long22 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
We build them for client hires as well23 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
Connectwise is your friend24 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
25We tie raises &bonuses totraining 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
26Adopt the SOP mindsetLicense our SOP libraryDevelop the SOP CULTUREPROFIT!!! 2015 Raj Goel / Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
//www.brainlink.com/files/2014/02/SOP Template.doc.docx27 2015 Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
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Raj Goel, CISSPChief Technology OfficerBrainlink International, Inc.C: nkedin.com/in/rajgoel@rajgoel nyAuthor ofUNPLUGGED Luddites Guide To The Most Important Secrets To Getting GreatResults From IThttp://www.amazon.com/gp/product/0984424814 2015 Raj Goel, CISSP / raj@brainlink.com / 917-685-7731
»Keynote Speaker – DATTO 2013 – What MSPs should know About Compliance » Presenter/Speaker: Cyberoam Partner Conference 2014 Cyberoam Webinars Continuum Navigate 2015 MSPRadio ITNation 2015 » 2014 Finalist, TechnologyMarketingToolkit (Robin Robins) » Author, 2 books 4 2015 Raj Goel,
