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Oliver WightChanging the Face of Business

Who we are:Oliver Wight is a team of seasoned business improvement specialists with broad industryexperience and a steadfast commitment to help our clients achieve their goals. The focus isnot to just help organizations improve but to ensure they achieve results that last.Using an integrated approach to improvement and change management, our clientsdedicate their efforts to activities that create value. Here are examples of value they report: increased sales and market share broader operating margins development of new, more competitive products improved cash flow increased return on assetsEngaging Oliver Wight gives you a program specifically engineered to suit the very coreof your business, focusing on working with you to achieve substantial results as quicklyas possible - typically a return on your investment ranging from 300 to 3,000 percent.Clients know from the outset what costs to expect and the benefits to anticipate with ourcustomized programs.““Oliver Wight was steadfast in their pursuit of manufacturing excellencewhile empowering us to achieve milestones and goals. Our overallexperience with Oliver Wight exceeded our expectations.James E. Despain,VP & General Manager,Caterpillar, Inc., USA2

Some of our clients:HuhtamakiSafranHumberside Police ForceSaint-GobainHuntsmanSanofi PasteurIFFSchickIntervetSchrader ElectronicsJaguar Land RoverSC JohnsonJohn DeereSelex GalileoJohnson DiverseySimplotJohnson & JohnsonSmith & NephewKimberly-ClarkSmiths Medical InternationalKraftSmucker’sLandis GyrSNCFLeaf InternationalSnecma MoteursLeggett & PlattStahlLF BeautySt Jude’s MedicalLinde Heavy Truck DivisionSun ChemicalLM GlasfiberTE ConnectivityLonzaThalesLuxfer GroupTiger BrandsMarsTreasury Wine EstatesMerckTyco Electronics EnergyMessier DowtyYildiz HoldingMoogUnileverMölnlycke Health CareUnited BiscuitsMolson CoorsUnite Modular SolutionsMondeléz InternationalUponorMorgan CarbonVion FoodsMorgan (Carpenter Certech)Watts IndustriesMotorolaW D Irwin & rigleyNutrition & SantéZambian BreweriesOne SteelZimmer OrthopedicsOno PackagingOriflamePanache LingeriePfizerPilkingtonThe Oliver Wight approach reallyPremier Foodshelped us to train and developPremiere Kitchensour own champions, instead ofProcter & GamblePromensrelying heavily on consultants.PZ CussonsRD1Jacqui Caulfield,Executive Director of Manufacturing,Revlon InternationalAustralian Red Cross Blood Service, AustraliaRidley AgriProductsR J Reynolds TobaccoRotary PowerPPG IndustriesSABMiller““AbbottAustralian Nuclear Science andTechnology OrganisationAustralian Red Cross BloodServiceBall Asia PacificBayerBluescope SteelBP LubricantsBOC GasesBWA Water AdditivesCampbell SoupCargotec CorporationCaterpillarCAT LogisticsCelaneseChiesiCoatsCumminsDePuyDiageo BrandsDSDA (MOD)DSGDSMDuPontDVLAFamarFarm Frites InternationalFCIF G WilsonFMC TechnologiesFRAM GroupFosters GroupGE AviationGeorge Weston FoodsGlaxoSmithKlineGeneral MillsGenzymeGeorgia PacificHäagen DazsHachette & DrioutHansen dHighland SpringHospiraHispano SuizaH.J. HeinzHomeloan Management3

Sustainable businessimprovementKnowledge transferSustainable business improvement can onlybe achieved by your own people. Unlikeother consultancy firms, we transfer to ourclients our knowledge of how to operate tobest practices.Your executives will develop a clearunderstanding of corporate strategy andobjectives, priorities, and compellingbusiness needs. We coach you to defineyour vision and drive change throughout thebusiness, to achieve sustainable results.Oliver Wight works with leadership,management, and tactical teammembers as they design, implement,and operate the new way, with a singleagreed agenda for success.You can gain a competitive advantageand achieve your company’s goals bytapping the Oliver Wight knowledgebase, thought leadership, and globalhands-on experience.As a result of the integration, everyone, from thepeople developing the strategy to the peopleordering the raw materials, now better understandshow their roles impact the entire business.““We provide: Education Process design workshops Coaching and mentoringKurt Martin,Project Leader & Demand Manager,Solutia, USA06/074

Thought leadershipand global experienceOliver Wight is the largest worldwideconsultancy of its type. Our principals haveextensive experience in a wide range ofindustries, large and small, complex andsimple, by helping them improve theirbusiness processes.leaders in the field. They will educate,coach, and mentor your team to improvebusiness processes; driving rapidsuccess and lasting results.They come from businesses that havereceived Oliver Wight Class A certificationand who have become recognized thought““Working with Oliver Wight has been enlighteningand inspiring. They have been essential inproviding the knowledge that has underpinnedthe transformation of our planning processes,and the resultant performance improvements.Craig Griffin,Marketing Manager,Griffin Foods, New Zealand5

ught LeadersSupply ChainImprovement Sales & OperationsSpecialists DiagnosticProductControlDesignOptimizationPd tProductPlanningLife Cycle Managam6MilestonesESOPTDemandInnovatorsKnowledge TransferTOpPlanningInnovatorserations PlanningSupExperts Thought LeadAssessmentssignBenchmarkingkiElistSales & Operatiohange eciaIntegrated Business Planning AdSupply ChainLife Cycle Managamented Business ssThought LeadersPerformanceESOPTMilestonesExcellenceChange ManagementDemandMentoringClass AInnovatorsExpertsEducatorsLife Cycle ManagamentChange ManagementCoachingExcellenceClass APlanningOptimizationDesignAdvanced SpecialistsESOPTMentoringSales & Operations PlaSupplySales & OpImprovement

ControlESOPTCoaching ExpertsControl KnowledgDesigns ExpertsClass dIntegrated Business PImprovementSales & OpIntegratedExpertsKnowledge TransferElistChainPerformanceThought LeadersBusinessLife Cycle ManagamentChange ManagementChange ManagementExcellencesiness ESOPTMilestonesChange sons PlanningAssessmentspply ChainLife Cycle ManagamentdvancedClass AachingControlBusinessBenchmarkingBusinessProducte Cycle ManagamentBusinessInnovatorsDiagnosticsClass ASupply ChainImprovements y nceDesignBenchmarkingperations PlanningMentoringAdvancedCoachiIntegrated Business PlanningBenchmarkingSales & Operations PlaControl7

Oliver Wight:The man and the inspirationIn the early years of the ‘computerrevolution,’ the role of people becamemisplaced, but Ollie made it hispersonal mission to put people back“where they belong - at the centerof the organization. His philosophy,‘computers are not the key to success;people are,’ remains at the core of theOliver Wight Companies.In a time when information technologywas coming of age and manufacturingwas going global, Ollie helped manytop companies improve and becomestronger competitors, gaining him aninternational reputation as a thoughtleader which lives on today.For a boss you’ll do what you have to;for a leader you’ll do what you can do.“Oliver Wight (1930-1983) foundedthe company in 1969. A pioneer inmanufacturing management, Ollierecognized the day-to-day problemscompanies faced. He looked to the futureand found ways to improve. He had twogreat gifts: making complicated subjectssimple and breaking down barriersbetween people.Oliver Wight8

The IntegratedBusiness ModelYour strategy for business excellenceOliver Wight is the originator of IntegratedBusiness Planning (Advanced Sales andOperations Planning) and a pioneer inSupply Chain Design, Optimization, andPerformance Benchmarking. You canimprove your business processes, asmany of our clients have, in these areas: Strategic Planning Integrated Business Planning (AdvancedSales and Operations Planning) Product Management Demand Management Supply Chain Management Internal Supply Management External Sourcing and Management Driving Business Improvement Leading People and ChangeWe coach, mentor, and work shoulderto shoulder at all levels to guide, answerquestions, and help you resolve issuesthat can thwart your progress.The Integrated Business Model providesa robust structure for your improvementprogram. Linking your strategy with currentbusiness performance, it allows you tomanage your business over an extendedhorizon of 24 months or more, with asingle agreed-upon agenda for success.Gaps are detected, and actions areidentified to close those gaps.9

The Proven PathA road map for your journeyThe success of our clients is basedon their adoption of the Oliver Wightapproach to change management,known as the Oliver Wight Proven Path.This methodology is based on over 40years of experience in implementingchange and process improvements withhundreds of companies. It provides aroad map for successful implementationwith sustainable results in addressingstrategic priorities on their journey tobusiness excellence.““The Proven Path methodology encapsulates: Leadership Phase: To excite and drivecommitment for change Development Phase : Where, througheducation and design workshops, a criticalmass of key influencers will own newpractices and become ‘agents of change’ Ownership Phase: To leverage capabilitystarting with ‘cascade education’ to ensureall users understand the new practices,the reasons for change, requiredbehaviors, and performance expectations Monitoring: Ensuring sustainable resultsand desired outcome by monitoringprogress along the wayThanks to Integrated Business Planning and Class A, Ican directly attribute 300,000 of savings in production,including waste elimination from processes.Umberto Ferretti,Managing Director for Southern Europe & Central region,Watts Industries, Italy10

The Oliver WightClass A StandardHow do you measure up?The Oliver Wight Class A Checklistfor Business Excellence is the globallyrecognized, comprehensive statementof excellence in business today. Itrecognizes the efforts of your people andcan be used with clients and customersto prove your efforts on their behalf.First deployed in 1977 as a simple listof twenty questions, it has grown byvirtue of experience accumulated fromfor excellence have increased and thescope of business has become evermorecompetitive. Your people can see forthemselves what excellence is and whateach of them has to do for the companyto become excellent. Oliver Wight ClassA is all about helping you be in a positionto win consistently in your business.In less than a year after we were producing the metrics required forthe Class A standard, inventory has (been) reduced by a cool millioneuros and, perhaps even more impressively, operating costs aredown by another million euros. And it doesn’t stop there; the teamhas its eye on a further 400,000 of savings in the next 12 months.““working with clients as the standardsMike Snape,UK Supply Chain Manager,AkzoNobel Packaging Coatings Inks, UK11

Changing the face ofbusinessOliver Wight has a 40-year track record of delivering business improvementto some of the world’s best-known organizations. We believe that sustainableimprovement can only be made through your own people. So unlike otherconsultancy firms, we transfer our knowledge to you, which means you canachieve performance levels and financial results that last.To learn how Oliver Wight can help your company toimprove its business performance, call us today.www.oliverwight.comOliver Wight Americas, Inc.PO Box 368, 292 Main StreetNew London, NH 03257 USA 1 (603)-526-5800Oliver Wight EAMEThe Willows, The Steadings Business CentreMaisemore, Gloucester, GL2 8EY UK 44 (0)1452 397200Oliver Wight Asia/Pacific131 Martin Street, BrightonVictoria 3186, AU 61 (0)3 9596-5830The information contained is proprietary to Oliver Wight International and may not be modified, reproduced, distributed, or utilized inany manner, in whole or in part, without the express prior written permission of Oliver Wight International.

Oliver Wight is the largest worldwide consultancy of its type. Our principals have extensive experience in a wide range of industries, large and small, complex and simple, by helping them improve their business processes. They come from businesses that have received Oliver Wight Class A