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ConsultingWe are where yourbusiness isDeloitte Kazakhstan, 2020

Consulting We are where your business isWho we are and our services04Strong global Consulting presence05Strategy and operating efficiency consulting07Human capital consulting 09Technology consulting 11Thought leadership and innovation are coreelements of our service delivery12Contacts 1402

Consulting We are where your business isIntroductionDeloitte is one of the world’s leading professionalservices firms, providing audit, consulting, financialconsulting, risk management, tax and other servicesto public and private companies spanning multipleindustries.With a globally connected network of member firmswhose clients account for approximately 450 of theFortune 500, Deloitte has operations in more than 150countries, bringing world-class capabilities and in-depthlocal expertise to help its clients succeed in a challengingenvironment. More than 312,000 Deloitte experts arededicated to the concept of achieving results we can beproud of.Deloitte is currently the fastest growing of the Big Four inKazakhstan, employing more than 500 people in officesin Almaty, Astana, Atyrau and Aktau.Deloitte is represented by cross-functional industrygroups that help clients find the right business solutionbased on market requirements. We constantly track thelatest amendments in various sectors of the economyand offer our expert opinion on how they may affectbusiness. We are consistently recognised as a marketleader for the high quality of our services and ourunique corporate culture.Deloitte has been operating in the region for more than25 years. Reflecting back, and looking forward to thefuture, we maintain a long-term perspective and seek tomake an impact that matters for our people, clients andsociety.Learn more about Deloitte in Kazakhstan onwww.deloitte.kz03

Consulting We are where your business isWho we are and our servicesDeloitte wasrecognised asan internationalbusiness consultingleaderDeloitte is a global professional servicesleader. In a 170-year history built ontrust and quality, we have learnt how toturn complex challenges into businessopportunities, which has helped usbecome who we are today ― the largestintegrated professional services firm,uniting a large number of qualifiedspecialists.Our multidisciplinary service portfoliohelps Deloitte consultants apply theirextensive sector knowledge to successfullyrealise a range of business objectives.IDC MarketScape, 2017 findingsDeloitte globalDeloitte is an international networkof companies providing professionalservices in audit, consulting, financialconsulting, risk management, taxationand other areas to public and privatecompanies operating across the entirespectrum of the Global economy.Deloitte has offices in 150 countriesacross the world.725 offices around the world04Deloitte Consulting in the CISThe CIS consulting practice offers a fullrange of services related to businessmanagement, including strategydevelopment, operating efficiency,financial management consulting,human resources management, andinformation technology implementation.Deloitte Consulting inKazakhstanHead office in MoscowOffices in Astana, Almaty, Aktau, AtyrauThe Kazakhstan ConsultingDepartment works closely withDeloitte offices across the globe,simultaneously offering a localexpertise. We tailor specialisedteams of experts to find the bestsolution to any challenge.

Consulting We are where your business isStrong global Consultingpresence39,800 professionals41,500 professionals40,500 professionalsA practice with 121,800practitioners, serving morethan 100 countries05

Consulting We are where your business isAs the largest management consultingfirm in the world, Deloitte offers clientsassistance in the resolution of a numberof issues, from strategy development toimplementation.As consultants we work on practicalopportunities that allow us put our plansand proposals into practical use whereverour clients have operations or are about toset up operations.This requires a combination of expertswith a wide range of skills and knowledgein human capital, strategy, operationsand technology, tailoring them to uniqueclient requirements, sector and corporateaspects.Human capital HR Transformation Actuarial, Rewards & Analytics Organization Transformation & TalentConsultingStrategy and operationsImplementation of new processes and technology Business strategy development IT strategy development Operational transformation Technological innovation and digitalisation Supply Chain Implementation of IT applications (SAP, Oracle) Mergers & Acquisitions Analytics & Information Management Finance CIO Program & Technology Insights06

Consulting We are where your business isStrategy and operatingefficiency consultingOur global network of strategydevelopment and operating efficiencyexperts offer a full range of Deloitteprofessional services and sectorexperience, which helps us focus onresolving the most important challengesfacing today’s businesses. We worktogether with our clients, offering astrategic vision to find the best solutionsand generate visible long-term results.Our experience and expert knowledgecovering a wide range of sectors, startingfrom the development of pragmaticstrategies and evaluating merger andacquisition viability and ending with thestreamlining of financial and operatingfunctions, mean our clients can operatewith assurance and have the opportunityto achieve the best results possible.Deloitte has one of the largest and most developed consultingpractices in operating efficiency.We make use of the intellect of over 38,100 professionals in operatingefficiency issues, developing operating models and streamliningbusiness processes.We provide services in 150 countries for 21 different sectors.07

Consulting We are where your business isStrategy and operationsService guideStrategy Businesstransformation Corporatedevelopment andbusiness strategy Digital strategyService area Innovation strategyOperationaltransformation Operating efficiency Operating modeldevelopmentand corporatetransformation Strategic costtransformation Business functionmanagement Real estateoptimisation andallocation strategy System solutionsfor corporaterehabilitation Income generationtransformation cycle Robotisation andcognitive innovation08Supply ChainmanagementMergers andacquisitionsFinancial management Strategic supply chaindevelopment Merger and acquisitionstrategy development Finance functionstrategy Supply chain planning Analysis of companytransactionpreparedness Financial aspectsof mergers andacquisitions Transaction support Finance functionoperating modelling Production strategyand operations Supply andprocurement search Logistics anddistributionimprovements New productdevelopmentmanagement Asset assignment anddivision Integration planningand implementation Business operationsefficiencyenhancement services Development of afinance functionservice model

Consulting We are where your business isHuman capitalconsultingAs globalisation, in the shape of theimplementation of new statutoryrequirements, digital solutions andinnovations, becomes ever moreimportant, businesses are having todepend more on their people responsiblefor deliverables. With this in mind, Deloittehuman resources and organisationalchange experts make use of progressiveresearch and analytical tools, as well astheir extensive sector experience,to develop and implement HR-functionoptimisation programmes,train employees and develop theirleadership skills; make organisationaland other changes aimed at improvingcorporate operations based on employeeperformance.The Kennedy agency recognised Deloitte as the leading consultant inhuman resources restructuring 1 in the world in human resource transformation consulting 1 in the world in organizational change management 1 in the world in benefits consulting09

Consulting We are where your business isHuman resources and organisational change managementService guideOrganisational transformation andstaff Strategic changes CultureService area Leadership development Organisational design IT implementation Talent management strategy Staff training solutions Commercial function effectiveness Mergers, acquisitions and restructuring10Human resources transformationCompensation and benefits, analytics HR function operating efficiency(including implementation of sharedservice centres and outsourcing) Basic actuary function IT strategy and the selection of HRproviders Insurance, insurance product andunderwriter expert centre HCM Oracle solutions Risk and capital regulation andmanagement consulting HCM SAP-SuccessFactors solutions Finance and actuary functiontransformation HCM Workday solutions Pension investment consulting HCM Cloud AMS solutions Analytics, computer-aided learning anddata science Headcount planning and analytics HR products and innovation Compensation and benefits Mergers, acquisitions andrestructuring Mergers, acquisitions and restructuring Pensions and risk management

Consulting We are where your business isTechnology consultingBusiness and technical innovation are currently inexorablylinked and incorporate a wide range of issues — from managingdata and ensuring information security to opportunities toimprove staff mobility and manage remote activities. Technicalsolution requirements are extremely high both from a functionalperspective and the position of ensuring sustainable andcontinuous business processes.Technology is becoming the key factor in business growth andis frequently the basis for its transformation and adapting tointernal and external changes. Our experts help clients resolvethe challenges they face in implementing technical and innovativesolutions at all stages, including in development of technologicalstrategy and implementation of technical solutions.Deloitte has more than 3,000 successfully completedSAP implementation projects behind itDeloitte is a recognised leader in the development andapplication of innovative tools and audit technologyaccording to the International Accounting Bulletinratings agencyGlobal leader in cyber security consulting servicesaccording to the Kennedy ratings agencyLeader in business technology transformationaccording to the Forrester Inc. ratings agencyTechnology consultingService guideInformationmanagementand analytics Data analysistoolsService area Digitaltechnology inthe financialsector Automation ofdata collectionand processing Contemporarydata analysismethods Cognitivetechnology AnalyticalfunctionmanagementDeloitte Digital Digitaltransformationand strategydevelopmentExternalservices(outsourcing) IT solutionmanagement Infrastructuremanagement Promotion andmarketing IT solutionsupport Commerce andcontent Testingmanagement Digitalexperience Digital clientexperienceOracle Digitaltransformationusing Oraclesolutions Client interactiontransformation inOracle Financetransformationusing OraclesolutionsSAPSystemintegration Finance functiontransformationusing SAP solutions Projectprogrammemanagement Supply chaintransformationusing SAP solutions Systemplanning anddevelopment System clientinteraction usingSAP solutions Testing Analytics using SAPsolutions Oracle hardware SAP technology Oracleapplications andindustry solutions Cloudtransformationusing SAP solutions Oraclesupply chaintransformation Digitaltransformationusing SAP solutions Integratedsolutions andplatforms ApplicationarchitectureTechnologicalstrategy andarchitectureVendor solutionimplementation Technologicalinnovation SAP Technologicalstrategy Salesforce IT functionmanagement Oracle Other suppliersCompany ITdirector andmanagementsupport IT directorprogrammes Deloitteresearch Informationsystemarchitecture Cloudsolutions andinfrastructure IT outsourcing IT mergers andacquisitions Oracle analytics11