Transcription
2/23/2016Responding Instead ofReacting inCrucial ConversationsDr. Monica abilityCommitmentCrucial CommunicationsTrustLencioni, 200221
2/23/2016What is a Crucial Communication?Opinions varyStakes are highEmotions are strongTaken from the book Crucial ConversationsCommunication PremisesEach person is responsible for h/h communication.One communication impacts another communication.Emotions have an impact on communication.There will always be communication challenges.2
2/23/2016What’s theRiskof not having acrucialconversation?versation?3
2/23/2016Are youabrasiveinstead ofpersuasive?Avoidance is allaboutfear .4
2/23/2016I don’t want to hurt hisfeelings Now is not theright timeto deliver thismessage .5
2/23/2016Everyone makesmistakes some times .besides,who am Ito tell them?FAMILY MODEL6
2/23/2016How can you tellwhen a conversationSTARTSto goDOWNHILL?Be careful ofyourthoughts,they may becomeyour wordsat any moment.--Ira Gassen7
2/23/2016The Psychology ofHow Conversations Go DownhillBehavior* InteractionEmotionInterpretation* Beginning of cycle8
2/23/2016THE GOAL:RESPOND TO CREATE DIALOGUE#1 Know Your Communication Style Speaking vs. Asking Questions Using Emotions & Passion189
2/23/2016From HRDQ What’s My Communication Style?19#2 Manage Your ReactionsIdentify emotionsUnderstand reactionsManage responses10
2/23/2016#3 GainClarityWhat is the purpose of the conversation?What do you really want? For yourself, others, the relationship?How come you want that?What should you be saying/doing if you really want those results?#4Focuson theproblem,not the person.11
2/23/2016#5 Make It SafeContent vs. ConditionsDefuse & De-escalateHow shouldyou do it?12
2/23/2016Ask yourself4questions#6 Crucial Communication Framework What’s at stake for those who may disagree with you? What are the main arguments you are trying to counter?That is, what are the reasons and rationalizations you needto address? What is your most powerful and persuasive response tothe reasons and rationalizations you need to address?What is the appropriate time and context for theconversation? Where is there opportunity for win-win or to make the piebigger? “I can’t do this, but I can do that.”from, Coaching by Cornerstone13
2/23/2016Training & RetreatsSpeaking EngagementsLeadership CoachingWorkplace ConsultingDr. Monica Scamardomonica@variateconsulting.com2714
What is a Crucial Communication? Opinions vary Stakes are high Emotions are strong Taken from the book Crucial Conversations Communication Premises Each person is responsible for h/h communication. One communication impacts another communication. Emotions have an impact on comm
