Transcription
Future Transport TechnologyRoadmap 2021–202430 March 2021
Contents1.Summary .62.Our vision . 83.Progress and lessons learnt. 103.1Customer technologies . 103.2 Vehicle technologies and new services . 143.3 Intelligent systems and sensor technologies .153.4 Lessons learnt.164.Transport outcomes . 184.1Connecting our customers’ whole lives . 184.2 Successful places for communities . 214.3 Enabling economic activity. 244.4 Thriving people doing meaningful work. 275.Technology toolkit . 285.1Personalised customer journeys . 295.2 Connected journeys . 295.3 Emerging transport modes .305.4 Intelligent systems - decision engines . 315.5 Real-time digital twin . 325.6 Intelligent sensors . 326.Our Roadmap to 2024. 346.1Statewide technology programs. 356.2 Greater Sydney technology programs. 386.3 Regional and outer metropolitan technology programs.406.4 Freight technology programs . 427.Measuring success . 448.Partner with us . 469.Supporting documents . 48Glossary of terms . 492
Ministers’ messageNSW is globally recognised for its innovative use of transporttechnologies, which have improved the lives of people across theState. From COVID Safe travel notifications to our contactless publictransport ticketing, we have been at the forefront of meeting the needsof passenger and freight customers, creating better communities,enhancing customer experience and unlocking economic opportunity.We have achieved this level of success by workingclosely with partners – an approach we willstrengthen and expand. By working collaborativelywith local and international businesses, technologyproviders, communities, research partners, councilsand other jurisdictions, we all benefit by leveragingexpertise and sharing success.By utilising these lessons and prioritising theadvancement of transport in NSW, we are wellpositioned to undertake this uplift – whichleverages internationally recognised capabilitiesand experience, rich and open data sets andintelligent systems using the latest analytics tobetter manage transport networks and services.Our Future Transport Technology Roadmap2021-2024 reveals a major uplift in the NSWGovernment’s ambition to strengthen our globalleadership in transport innovation and to createnew uses of technology and data analytics for thesafe and efficient movement of passengers andfreight. Significantly, this Roadmap’s foundationsare built on the important lessons we have learntsince the release of our first Roadmap in 2016. Itis pleasing to reflect on how far we have comesince then and to contemplate the opportunity andbenefits that lie ahead.This Roadmap is part of our commitment toelevate technology solutions alongside the buildingof transport infrastructure and the delivering ofservices to improve customer experience.The Hon. Andrew Constance MP,Minister for Transport and RoadsIt’s an exciting time for our passenger and freightcustomers in Greater Sydney and regional andouter metropolitan NSW as the technologicalimprovements to our transport networks and oursystems will enhance customer services and liftproductivity to new levels.And it’s an exciting time for Transport for NSWand our partners as this Roadmap is delivered. Weinvite you to join in and help to create the bestconnected communities and freight networks inthe world.The Hon. Paul Toole MP,Minister for Regional Transport and Roads3
4Deputy Secretary’smessageTransport for NSW is in a period of immense transition andtechnological change. We are rapidly adapting our servicesand leveraging new technologies and data analytics totransition to transport of the future, and accelerate thebenefits across our passenger transport and freight networks.from a major uplift with more data, analyticsand new vehicle technologies. And this willall be underpinned by intelligent systems thatuse rich real-time data from smart sensors.We do this to serve our passengers andfreight industry customers better, acrossGreater Sydney and regional and outermetropolitan NSW. As an organisation, ourfocus is across four transport outcomes:connecting our customers’ whole lives;creating successful places for communities;enabling economic activity; and developingthriving people doing meaningful work.Future Transport Technology Roadmap 2021–2024Transport for NSWTransport for NSW is in a period of immensetransition and technological change. Weare rapidly adapting our services andleveraging new technologies and dataanalytics to transition to transport of thefuture, and accelerate the benefits across ourpassenger transport and freight networks.Part of this work includes accelerating progresson the most significant transformation indecades - with the emergence of electric,connected and automated vehicles - andupgrades to the road network system tosupport them. We’re running trials of driverlessvehicles across NSW, and working towardsnet zero emissions by transitioning to zeroemissions electric buses, rolling out morecharging points for electric vehicles andinvestigating greener sources of energy.Customers will have more options to personalisetheir journeys, and to use real-time data tomake informed decisions about when andhow to travel. Customers will have a moreconnected and seamless end-to-end journey,with more options for how they plan, book andpay for travel. Freight productivity will benefitSuccessful partnerships are at the core of ourvision. We want to build on our successfultrack record of partnerships with industryat all stages – in early stage pilots, proofs ofconcept and scaled-up service procurement.We are also investing in our teams’ skills andcapabilities and our technology innovationagenda offers exciting and fulfilling careers.In 2016, we co-designed our first TechnologyRoadmap, now we’re refreshing our visionand expanding our ambitions. The TransportTechnology Roadmap 2021–2024 is a majorstrategy and aligns with Future Transport2056 and Transport’s 10 Year Blueprintand Strategy on a page 2020-24.By leveraging each other’s strengths, weare reinforcing NSW as a global transporttechnology leader in creating world-classmobility solutions for the people andcommunities of NSW. We invite you topartner with us on this journey, to help usimagine and deliver innovative solutions andexperiences that our customers will love.Joost de KockDeputy Secretary, CustomerStrategy and Technology
Future Transport Technology Roadmap 2021–2024Our customers’ use of technology is vast3.5million750millionTrips made using Opal in 2019, includingtrips using Contactless.Installations ofthe Opal Travel App.169million1.8millionRegional TrainLink trainand coach trips booked viaTfNSW channels in 2019.60millionTrips made withOpal Contactlessin 2020.Trip plans madeon transportnsw.info,Opal Travel app, andthe Transport Botin 2019/20.55thousandSydney Coordinated AdaptiveTraffic System is installedin 28 countries and over55,000 intersections globally,including 12,800 in Australia.1.6million8billionData requests via Transport’sOpen Data Hub to informcustomer information channels.165thousandFreight customer visits toRestricted Access Mapping tools.Customers now benefit fromthe NSW Digital DriversLicence program.5
61.SummaryFuture Transport Technology Roadmap 2021-2024 is NSW’sheadline customer-focused transport technology strategy.It showcases Transport for NSW’s ambitions, our strong trackrecord, our technology toolkit and our six priority programsto transform and deliver a world-class customer experience.NSW’s first Technology Roadmap wasreleased in 2016 and since then, we havesuccessfully delivered many award winningprojects that have provided a significantlyimproved customer experience.We have developed this new TechnologyRoadmap to share our priorities and toreflect our stronger ambitions to leveragenew technology innovations and Transportfor NSW’s new operating model to benefitcustomers in Greater Sydney, regional and outermetropolitan areas, and in the freight industry.Future Transport Technology Roadmap 2021-2024Transport for NSWThis Roadmap demonstrates how Transport’stechnology capabilities work together todeliver integrated solutions that align withits long-term outcomes for the peopleof NSW. It also reflects on our progresssince 2016 and the key lessons learnt.This Roadmap will be regularly updated toensure that the document keeps pace withtechnology developments and includesinput from partners. We will measureour success against transport outcomesand track progress in delivery, withprojects mapped and updated online.Partnerships are critical to success. We welcomebusinesses, communities and research groupsto contact us and develop collaborativepartnerships that bring the Roadmap to life andtransform customers’ transport experience.We are also investing in our teams’ skills andcapabilities and we offer attractive careersto those who are excited to work with us.
Future Transport Technology Roadmap 2021–2024By 2024, we will deliver six priority programsthat will transform the customer journeyMobility as Service (MaaS)will deliver seamless andpersonalised journeysacross all modes Opal Connect will becomea single account for travelin all modes across NSWMore partnershipswith on-demand andrideshare providers toexpand MaaS offering Digital ticketing willexpand to regional NSW Technology will transformmobility in regional NSW NSW will be a world-leadingadopter of connected andautomated vehiclesRegional NSW will havereal-time information anddigital ticketing for allpublic transport servicesCutting edge technologywill be deployed to createsmart regional citiesDigital connectivity will beprovided at transport hubsand on major servicesNew mobility technologieswill be tested and deployedfirst in Regional areasTrials will show howautonomous rideshare services canintegrate with MaaSThe Future Mobility TestCentre at Cudal will testintegration of vehiclessensors and infrastructure NSW’s bus fleet will transitionto zero emission buses (ZEBs) Industry will be encouragedto adapt and supply EVs Our EV charging networkwill expand across NSW We will explore use ofhydrogen technology tosupport zero emissions targetGovernment will applypolicies needed for massadoption of CAVsMore efficient freightthrough technology Rapid transition to ZEB andEV will help NSW to reachnet zero emissions by 2050We will capture and sharedata to enable a more holisticview of the supply chain Automated and sustainablelast mile freight vehicles willbe trialled and rolled out Investigate the developmentof a Freight CommunitySystem to follow the containersupply chain from port tointermodal terminals anddistribution centresSensors and intelligentsystems will create smarttransport networks Smart sensors will be deployedacross the network forricher customer information,service performance,and incident response Intelligent systems poweredby AI will dynamically optimisenetwork and predict events New data sources in OpenData and data exchangewill enable integratedmobility solutionsFigure 1-1 – Transport for NSW’s six techn
Future Transport Technology Roadmap 2021–2024 5 Our customers’ use of technology is vast Installations of the Opal Travel App. 3.5 million Trip plans made on transportnsw.info, Opal Travel app, and the Transport Bot in 2019/20.
