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InteleTravel.comTraining Manualseventh edition
Table of ContentsQUICK START GUIDE 4MORE TIPS 5IMPORTANT ISSUES FOR NEW ADVISORS 51AN INTRODUCTION TO INTELETRAVEL.COM 6About InteleTravel 6Stability and Dedication 6Travel, Share, Earn 6Strategic Alliances 7Training Manualseventh editionInteletravel Values. 72INTRODUCTION TO THE TRAVEL INDUSTRYWhat is a Host Travel Agency 8Travel Industry Organizations /////////WHAT INTELETRAVEL ADVISORS NEED TOKNOWOnline Reservations 10Intelesearch 10“Unusual travelsuggestionsare dancing lessonsfrom the gods.”—Kurt Vonnegut, American WriterPin, Password, Logging On. 10Billing 10Residents Or Citizens Of Other Countries 11Photographs & Feedback 11Address Changes 11Changing Status 11Commission Income Reporting: Form 1099 114BOOKING TRAVELCurrent Air Booking Policy for Flights OriginatingOutside of the US 12Can’t Find the Trip of Travel Partner I Want /////////the Website 13Are Prices Higher Or Lower Than Travelocity,Expedia Or Other Travel Websites? 14What is a Net Rate? 14How Do I Register as a Travel Advisor WithTravel Partners? 14ph. 800.873.5353fax 561.272.0813web InteleTravel.comWhat If It Says I Need to Be Approved ByMy Agency?. 15The Travel Partner said my ARC number isInteleTravel.com777 East Atlantic Ave., Suite 300Delray Beach, FL 3348345 Buyers Group 15Training Manual Developed Exclusively For InteleTravel.com by TheInternational Travel Academy. Directed by Brian Tracy2 I N T E L E T R AV E L .C O M T R A I N I N G M A N U A Lseventh edition
TABLE OF CONTENTS56COMMISSONSHow Much Commission Do I Receive? 16What is a travel agency consortium? 25What Is Ensemble 25My Report? 16Benefits of Ensemble 25Independent Contractor Tax Status 16Other Consortiums 25ADVISOR WEBSITEWhere Can I Send My Clients To Search And10 COMMON FAQsHow do I update my Card Information? 26Book Travel? 17Can I have 2 names on One Account? 26I Hit Upload But Can’t Find My Website 17Can I Book a package in our Booking Engine? 26Can I Make Changes To My Submitted WebsiteWhy is there a booking Fee? 27Information? 17What are Cancel Fees? 27What Type Of Photo Am I Allowed To Use For MyPersonalized Website? 1711 MARKETINGThe Announcement 28Can I Change Other Things On My Site Besides TheReferrals 28Banner With My Personal Info? 18Make A Marketing Plan 29What If I Have A Common Name And Someone ElseBuild a Customer Base 29Already Has It? 18Family, Friends & Neighbors 30How Will I Get Paid Commissions For My Clients WhoBusiness Associates & Existing Clients 30Purchase On My Personalized Website? 18Social Organizations 30How Will I Know What My Customers Have Purchased,Travel Talks 30Who Has Visited The Site, How To Contact Them? 18Can My Customers Come Back And Find TheirItineraries And Bookings? 1812 MORE MARKETING IDEASSocial Media 32How Do They Make Changes And Cancellations? 18Seminars & Lectures 33Now That I Have A Website, What Do I Do With It?Incentive Programs. 33How Do I Get People To Go There? 18Mailings & E-Programs 33Client Newsletter 33SALES TOOLSHow Do I Get Inteletravel.Com Business Cards? HowDo I Track The Order? 198INTELETRAVEL.COM CONSORTIUMSWhen Do I Get My Commission? When Will I See It InWhy Do I Have To Include My Email Address?. 177913 MARKETING CODE OF CONDUCTGolden Rule 34Can I Use My Own Logo? What Are The Rules AboutSocial Media Marketing Rules 34Using Inteletravel’s Logo? 19Live Events. 34Printed Material 34TRAVEL ADVISOR RATES AND PRIVILEGESOnline Material 34FAM Trip & Other Travel Advisor Benefits 20Email Address 34What Are FAM Trips And How Do I Find Them? 22Training 34What Are Travel Advisor Discounts, Privileges AndSee Something Say Something. 34Other Benefits? Can My Companion Come Too? 22Photos 34How Do I Get Travel Advisor Rates? 23Seller of Travel 34Do’s & Don’ts Of FAM Trip Travel 24I N T E L E T R AV E L .C O M T R A I N I N G M A N U A Lseventh edition 3
Advisor Quick Start Guide1. Personalize Your Free Personalized WebsiteIn Just A Few MinutesWe have created your basic website, now click the Create MyWebsite link in the Advisor Menu in the Advisor Only area ofwww.InteleTravel.com, and personalize it with a photo (optional),contact information, a slogan, etc. When friends, family, andother customers purchase on your site, all travel purchasesare automatically coded with your advisor PIN and you get thecommission check! With NO set up or design fees and NO hostingcharges. What are you waiting for?2. Order InteleTravel Business CardsOne of the oldest but best sales tools. and now easier than everwith online ordering! Pass them out to friends, family, Travel Partners, everyone! Our easy to use online print shop, with the highest-volume printing partner, guarantees prices, quality and speed.TIP: Show you are a professional. A business card is oftenrequired to enter trade shows or conduct business directlywith Travel Partners.3. Join An Interactive Educational Webinar OrListen-In On Nationwide Training Calls.Here’s where you’ll find Special Guest presentations by theworld’s top Travel Partners, the latest hot deals, Advisor FAMtrips, travel industry events, Top Advisor profiles, and more.Live every Tuesday night (online webinars) and Thursday nightpodcasts, or replay anytime in the Advisor Menu’s InteleTutorials. No fees.4. Promote Your Home Based Travel Agency.If you belong to any group, club or organization, you already havea great network that knows and trusts you. To use InteleTravel’sready-made, professionally designed materials, or create materials yourself, see the Sales Tools link. Choose from customizablee-newsletters and e-postcards, animated banner ads, pressreleases, travel giveaways, and more. plus intuitive programsand reports that help you plan and track your marketing. allcompliments of InteleTravel.com. Also visit the Travel Advisorarea of your favorite Travel Partner Websites, where cruise lines,vacation companies and others provide customizable brochures,emails, client newsletters and more sales tools. This TrainingManual has step-by-step plans for more great promotional ideas.TIP: Remember to submit any custom marketing materialyou create for InteleTravel review and approval.5. Attend A Travel Event Or Take A Course.The Education and Calendar of Events links have hundreds of4 I N T E L E T R AV E L .C O M T R A I N I N G M A N U A Lseventh editionTHE TOP 10 THINGS TO DO NEXTAS A NEW INTELETRAVEL ADVISORevents online or coming to a city near you - many FREE or with aminimal charge. Become a Niche Market or Destination Specialist,a Certified Travel Counselor, a Master Cruise Counselor, a Franceor Ski or Disney specialist, and so much more. Travel learning isfun! Try one and you’ll want to Learn More To Earn More!6. Join CLIAJoin Cruise Lines International Association (CLIA) the besteducational institution in travel. Cruising offers the BIGcommissions, plus CLIA membership brings you a whole otherlevel of travel industry benefits (even from hotels). For detailsand an easy online application, click on Education.7. Take A Familiarization Trip.Commonly referred to as a FAM. These are opportunities forTravel Advisors to get to know the leading Travel Partners,destinations, resorts and cruise ships first hand, and are pricedfar below retail prices to encourage your participation. As anInteleTravel Advisor, you have access to these educationalexperiences and fantastic deals. Click on Advisor Only FAMs inthe Advisor Menu for complete details and current offers. (And besure to read the rules Do’s and Don’ts Of Fam Trips.)8. Follow InteleTravel on Facebook at www.Facebook.com/InteleTravel.Not only will this keep you up to date on the latest hot deals,industry news, company news and travel inspiration, but it willgive you travel offer content you can easily share with friendsand customers by just clicking the Facebook “share” link. It’s aninstant social media marketing plan for you! Then add your ownphotos, experiences and ideas. Make sure you click “like” on theInteleTravel page.IMPORTANT: To see all InteleTravel posts and not just thefew Facebook will filter through to you, you have to click morethan just “Like”. Click the menu arrow on the Like buttonto drop down further controls. Then select “Follow” to seeall of our posts. If you want a notification when InteleTravelposts something new, click “Get Notifications” there. To makeInteleTravel posts appear at the top of your home page, click the“See First” option also.9. Find the Credit Card Authorization, InsuranceWaiver & Customer Profile FormsIn the Sales Tools link on your dashboard in your online back officeand keep them handy. Use the first two forms for every traveltransaction – for your client’s peace of mind, and for yours. Usethe Customer Profile form to ask customers the right qualifyingquestions so you produce the best possible travel offers, and tocollect all the information you will need to make the booking.
UPDATE!InteleTravel Basic Training Video CourseStarting in December 2015, all Advisors must review and pass this new multimedia interactive course. It’s an online series of 15 3- 5 minute YouTube-style“How To” videos, each followed by a few simple quiz questions to ensure that youhave watched the material. Total viewing time is less than an hour, but you willlearn everything you need to know to start and make the most of your new homebased business in travel. There are no fees for this training. Once the new course islaunched, completion will be required in order to access travel industry privilegesfor advisors. Watch your email and website for notices.More TipsYour
emails, client newsletters and more sales tools. This Training Manual has step-by-step plans for more great promotional ideas. TIP: Remember to submit any custom marketing material you create for InteleTravel review and approval. 5. Attend A Travel Event Or Take A Course. The Education and Calendar of Events links have hundreds of events online or coming to a city near you - many FREE or
