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INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH VOLUME 4, ISSUE 08, AUGUST 2015ISSN 2277-8616Bank Customers Management SystemEbubeogu Amarachukwu FelixABSTRACT: The purpose of this project is in partial fulfilment of the requirements of Bachelor of Science (Hon) in Information Technology. The Designand development of this Bank customers Management system provides a more secured approach in managing bank customer’s information whichstrengthens the relationships between banks and their customers by providing the right solutions that uses a multi-level security to improve customersatisfaction. The technology used in developing this project is ASP.NET, and the programming language used to develop this project is C# and the IDEused is Microsoft Visual Studio 2013 professional in designing the front end while the back end uses Microsoft SQL Server 2012.Keywords: Microsoft SQL Server 2012,Microsoft Visual Studio 2013 professional—————————— ——————————1 INTRODUCTION1.1 OverviewToday, banks are looking beyond the transactions to the fullopportunity on how to manage their customers. Accordingly,they are moving beyond managing clients as simple contactsto a whole new level of client relationship management,crafting a superior commercial client experience that gives thebank a competitive advantage and a more loyal, profitable andcommitted customers. Internet Banking System refers tosystems that enable bank customers to access accounts andgeneral information on bank products and services through apersonal computer or other intelligent device. But most ofthese systems do not focus on how best to manage and keeptheir customer’s data more secured. The chances and threatsthat the internet symbolizes is no longer news to the presentday banking sector. No traditional bank would dare faceinvestment analysts or new customers without an internetstrategy. The main intention behind the commencement ofelectronic banking services is to provide the customers with analternative that is more responsive and with less expensiveoptions. With options more secured, customers have morecontrol than ever. Their expectations are how safe andsecured their personal information would be. They also wantpersonal attention and highly customized products andservices. This Bank Customer Management System (BCMS)aims to provide critical information for managing the bankcustomers more effectively, and encourages other banks thatalready have similar systems to move beyond transactions ent is a broad concept that essentially covers thefollowing: Understanding customer needs, matching customerneeds to the best offers in terms of product, service anddelivery channels, and effectively managing the criticalmoments during the customer life cycle. Present experienceshows that most of the banks in emerging markets are not fullymanaging their customers effectively due to lack of thenecessary capabilities to manage these customer. Bettercustomer management has been shown to directly affect theprofitability of banking institutions. No doubt that this Bankcustomer’s management system would provide such bank withmuch better profits and other benefits. However, financial kuala Lumpur Metroplitan University College .KualaLumpur Malaysia.Email:felixbosken@hotmail.comservices providers, who may find this application particularlyhelpful in expanding their operations and better tailoring theirproducts and services, include commercial banks and otherinterested institutions in the financial services space would bemore than satisfied and also provides a better customersatisfaction. I was motivated to develop this Bank CustomersManagement System by various bank specific experiences Ihad with some banks, my current existing research on otherbank systems, and interviews with users of such systems.More importantly, this system is not designed to beprescriptive and does not advocate for a single approach tocustomer management in the banking sectors. Rather, toencourage financial services providers in making informedchoices in the challenges, opportunities, and effectivepractices in providing a safe and secured customermanagement across the globe.1.2 Problem StatementAt present most of the banking applications are yet toovercome the rapidly growing attacks on their customerprivate data. Issues suck fraud operating within a conventionalenvironment. However current systems are still trying to copewith the existing institutional structure, which is really meantfor usual banking system only and not managing theircustomer’s information more effectively. Lack of adequatesecurity measure is making it really challenging to successfullytransform the bank customers’ management systems fromwhere it is now to where it should be. This challenge stilllingers.1.3 ObjectivesThe objective of this project is develop a bank customermanagement system to the best satisfaction of the customerand for profit maximization to the Banks.The objectives are:1. To create a banking system that is easily via internet2. Reduce the flow of human traffic and long queues at banks3. Reduce the time wasted in going to banks to updatepersonal details.4. To develop a bank customer management system with amulti-level security measure that willrestore the customers’confidence1.4 ScopeThe scope of this project is limited to some activities of theoperations unit of a banking system which include opening ofaccount, deposit of funds, withdrawal of funds, transfer offunds from one account to another and updating personaldetails. This application does not focus on other onlineservices such as; purchasing items online, bill payment loanapplication etc.326IJSTR 2015www.ijstr.org

INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH VOLUME 4, ISSUE 08, AUGUST 20151.5 Justification of the ProjectOn a successful completion and implementation of this project,users/customers will be rest assured that no amount of onlinethreat from hacker and other attackers can penetrate theiraccount even when their password is compromised.This application uses a multi-level security measure to ensurethat customers’ personal details and account information aresafe.1.6 Organization of the Report Chapter 1 covers the overview, problem statement,objective, scope, Justification of the project, and theorganization of the report as stated (1.6 above). Chapter 2 deals with the literature review or systemreview which is based on the existing systems withcomparison and the summary of those systems. In chapter 3 is about the methodology, review themethodologies of system development, choose themethodology or framework, the system requirementanalysis which is comprises the hardwarerequirement and software requirement in which thissystem will be developed. Chapter 4 provides the system analysis, results andthe discussions. The functional and non-functionalrequirement; the system architecture which is usecase diagram, activity diagram, data flow or sequencediagram, entity relationship diagram and unit testing. Chapter 5 will be conclusion; which includes theconcluding remarks, contribution, limitation of thesystem, suggestion of the future work, and summary CHAPTER 2LITERATURE REVIEW ISSN 2277-8616respondents narrated their ordeals on how their bankaccount and personal information were compromisedin the recent times. There is a significant differencebetween current users and intending users of thecurrent system, where they are faced with the fear ofinsecurity on the current systems.More on customer perceptions regarding e-bankingservices. A survey of some respondents wasconducted in February 2015 in Kuala Lumpur,Malaysia the respondents were divided among threebank groups namely, Public bank, May bank andCIMB bank. My survey investigates how thesecustomers feel with the current customermanagement systems, but the perceptions of thebank customers regarding necessity, quality of ebanking services, bank frauds, and how these banksmanage their data was not satisfactory.The major finding of this study is that customers of allbank groups are interested in e-banking services thatprovides a better customers management approach,but at the same time they are facing problems like,inadequate knowledge, poor network, lack ofinfrastructure, this Project frames some strategies likecustomer education, seminars/meetings, properapproach to manage existing customers and createroom for new customers. Majority of professionalsand business class customers as well as highlyeducated customers also feel that e-banking hasmore to improve the quality of customer services inbanks.2.2 MayBank2uMayBank2u home page and login page.2.1 IntroductionThis project analyses and exposes the bankingchannels and service preferences of most bankmanagement systems in Nigeria and examines thefactors influencing the intention to adopt or tocontinue the use of the existing banking among bothusers and non-users of internet banking. It is shownthat although the banking sector in Nigeria isadvancing, but bank customer’s managementsystems in Nigeria is yet to be properly utilized as areal added value tool to improve customerrelationship and confidence and to attain costadvantages.Most banks throughout the world, ICT have becomethe back bone of financial service delivery and financenetworks have shifted from paper-based to the digitalmode. However, digital financial service deliveryconfronts a number of challenges regarding itsefficacy in closing the “financial divide” affecting thepoor. Although online banking is considered aninexpensive way to reach clients, its accessibility ishindered by a number of factors including poorInternet penetration, lack of e-banking awareness andcustomer inflexibility to new technology. In developingcountries most of which are characterized by extremepoverty and poor infrastructure, universal Internetbased service provision remains indefinableAlso Data was collected from internet banking usersand potential users in the Malaysia and most the327IJSTR 2015www.ijstr.org