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Thefuture ofFinancialServicesRetail Banking Insurance Wealth Management Payments1

“5G is about more than speed.”That statement is a popular one, and while true,opportunity to rethink your strategy, culture, andfollow-up details can seem scant, squishy, or scienceinfrastructure in a way that optimizes the mostfiction – especially if you’re looking for a cut-to-the-impactful technologies for your business and yourchase rundown of coming FinServ use cases.bottom line. The pages that follow are a concise5G can be about more than speed, more thanaccelerating what you do now via LTE. It can be ancollection of promising possibilities for ogVoiceDigitalGSMVoiceCapacityUMTS/CDMAHSPA Voice & DataLTE/LTE-ABroadband Data& Video2019 New RadioMobile BroadbandNetwork SlicingConvergence2

“5G is the gateway to an entirely new worldfor businesses, but it needs multiple technologiescoming together to achieve its true potential.”Jason Leigh, Senior Analyst, IDC3

The true promise of 5G lies within its context–in concert with other digital transformationtechnologies coming of age. Massive IoT can beenabled. Already-impressive edge computinglatency can be further reduced. It is likely tocomplement Wi-Fi, not replace it. And AR/VRdevices can become truly untethered – featuringHMI EvolutionCloudImmersive AR/VRexperiencesMoving towardthe data originstreamlined storage, processing, connectivity, evenwireless power* to realize innovative wearables andother form factors previously thought impossible.“Will 5G replace Wi-Fi?”This question has resurfaced with theInternetof Things5G NetworksEnabling lowerlatency performanceIncreased deviceproliferationemergence of 5G and Wi-Fi 6. Many industryexperts believe that Wi-Fi will coexist with,and can even be a key part of many 5G usecases. Learn more, including the arenessfor convergence into a single radio networkbackbone for campus, office, and businessvenues here.* R ecent advances in wireless energy tech like ultrasound, induction, magnetic resonance, RF, beam forming,and infrared laser can enable sensors and other IoT devices to charge without a wired connection.4

5G and edge computingfor lower latencyServices that currently reside in acentral cloud outside the mobilenetwork can be pushed to the edge –CentralCloudthe doorstep of the devices. This canEdge Cloudimprove end-to-end latency for theconnection of mobile apps, cloudservices, sensors, and other systemsthat can power big data analytics forNetworkEdgeWorkloadsCustomerEdgeenhanced customer experience andgreater share of wallet.Latency:Latency speeds are illustrative 100ms 20ms 10ms75% enterprise dataprocessed at the edge by 20258x mobile data trafficgrowth by 2023GartnerAccenture5

“We carry around these devices and they’re bigger thanthey should be, because there’s a lot of computing in here,there’s a lot of storage in here. When you get to 5G it’s back in the network. These form factors, some wouldsay they shrink. I say they go away. It becomes a deliverywithout screens. It’s just a totally different experience.”Randall Stephenson, Chairman and CEO, AT&T6

Retail Banking Wealth Management Insurance PaymentsUntethered AR/VR/spatial computingComplex ideas can benefit from multi-dimensionalthe highest-rated mutual funds, or the impact ofvisualization, and many customers have come toimpulse spending on their monthly budget.expect it. 5G can enable customers to experienceStock traders could use untethered 5G devices tovideo-heavy, bandwidth-hungry, latency-sensitivedevices like virtual reality (VR), augmented reality (AR),and spatial computing (Magic Leap) without feelinginform purchase decisions by visualizing investments,trades, and budgets in 3D, and tracking updatesin near-real time. Marketing teams might visualizeconstrained by wires. Mobile apps could quickly loadcustomer journeys in physical space with apps thatinteractions with remote virtual tellers, financialadvisors, and loan officers, in addition to high-definitioncharts and personalized offers. Instead of pixelatedmap and simulate buy flows from first impressionto sale. Internal training programs for complianceand new hires can be transformed into immersive,video and sluggish animations, customers could seevisually-compelling stories about compound interest,media-rich sessions, with instructions, diagrams, andanimations overlaid onto real-world interactions. 14.2B is the estimated global marketfor enterprise AR applications by 2022Magic Leap7

Payments Retail BankingMobile/wearable paymentsPayments from mobile devices and wearables mayConsumers could more confidently use theirbe enhanced by 5G for both the merchant and thepreferred method of payment, enjoying fasterconsumer. Complex queries that streamline big-transactions and personalized services withoutticket purchases (like lending rates, credit checks,fearing unnecessary payment locks. Mobile paymentsand available funds) could be run simultaneously. Themade by 5G-connected devices could be morebenefits of accelerated payment authentication andsecurely authorized by what appears to be instantproactive fraud detection could also be wins for routinecross-reference of merchant ID, transaction amount,point-of-sale transactions. The increase in speed andgeolocation, biometrics, or even behavioral data likereduction in latency could allow margin for additional“typical customer gait.” Personal budgeting appsprocesses to be inserted that help reduce fraudcould also provide near-immediate feedback aboutdetection errors. That in turn, could reduce the numbera purchase and its budget implications by rapidlyof wrongly-declined transactions, freeing up companyimporting transaction data.resources like contact center support.65% of U.S. consumers citesecurity fears for not using a smartwatchor other wearable to make a paymentTransaction Network Services8

Retail BankingPop-up/mobile branch5G can enable FIs to extend their reach by providinga complete branch experience at temporarylocations like music festivals, sporting events, collegecampuses, and disaster-affected areas. The speedand responsiveness of 5G could enable simultaneouswireless functionality of ATM and other self-servicekiosks, employee telepresence, teller systems, WiFi, video surveillance, as well as entertainment anddigital signage for lounge areas.“Think of taking thephysical branch to wherethe crowds are, featuringall the services that a brickand-mortar store could”Abhi IngleSenior Vice President, AT&T BusinessAT&T Business recently worked with oneof the world’s largest banks to develop anddeploy a mobile branch prototype poweredby 5G fixed mmWave as well as 4G LTE. Thistrial has helped assess how to reduce costsand time-to-market for an improved, videocentric customer experience.9

InsuranceCommercial fleet telematics/surveillanceRisk assessment of commercial fleets can be time consumingand difficult to score. 5G can enable ultra-HD (UHD) video tobe used as a mobile workforce sensor and surveillance tool.Streaming simultaneous, high-bandwidth video feeds (video asa sensor) to AI algorithms or to managers back at headquarterscould transform the way enterprises manage risk on the road.In addition to the potential for autonomous vehicles, IoT usagebased insurance and fleet management capabilities could beenhanced by 5G to better understand and manage mechanical5G-enabled dataanalysis can lowercosts and moreaccurately scorerisk for insurancecarriers.maintenance (routine or unexpected), traffic conditions,weather, driving behavior, and route optimization.10

InsuranceIoT for claims and damageinspection5G can enable remote control of commercialdrones beyond line-of-sight to perform claims work,predictive risk analytics, and safety operations.A drone capturing and delivering UHD video ofrooftop damage from a recent hailstorm could alsooverlay government flood data on a mobile deviceto visualize which homes would be inundated if anearby levee were to fail. 1.4B total addressablemarket for drones usedfor insurance claimsGoldman SachsRemote field appraisers could assess damage toa vehicle or home from a customer mobile device,pausing, capturing, and annotating UHD videofor analysis and updates to HQ in near-real time.Customers could receive on-the-spot settlementsmore quickly and accurately.11

Two flavors of5G New Radio (NR) is the global standard for the network interface. Though still evolving, it includes two distinctfrequency ranges that enable different use cases for financial institutions.Sub-6GHzBelow 6GHz, wider area coverage mmWave24 GHz and above, more limited coverageWith theoretical peak speeds of 400 MegabitsWith theoretical peak speeds of 2 Gigabitsper second (Mbps) and average speeds ofper second (Gbps) and average speeds of40 Mbps (4G LTE is 20 Mbps), low and mid-band400 Mbps, high-frequency millimeter waves canspectrum below 6GHz can travel much farthercarry enormous bandwidth, but are challengedthan mmWave. This is the 5G frequency rangeby physical barriers like walls, windows, and trees.that can enable broader coverage similar tommWave 5G is most commonly considered forexisting U.S. 4G coverage.deployment in population-dense urban areas.12

Preparing forLook for challenges andIdentify the key playersConnect with a trustedopportunities in your organizationand departments that shouldprovider that has the experiencethat could be improved by data-participate in planning andto help you integrate, scale, anddriven insights, massive deviceimplementation. Consider howsecure 5G business solutions.connectivity, lower latency, bettercollaboration between theseConsider 5G technology acapacity, or ultra-high speed.entities can provide efficienciespart of your overall digitaland points of integration.transformation strategy.13

AT&T Business is a leading provider of Edge-to-Edge solutions for Financial Services,and the largest SD-WAN provider globally. Some of the most successful companies inthe world integrate our unique ecosystem of highly secure network, technology, andexpertise to obtain near-real-time intelligence from every corner of their enterprise.To learn more or talk to us about how 5G could help you achieve smarter, more trustedinteractions, visit att.com/finance 2019 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV and registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.The information contained herein is not an offer, commitment, representation or warranty by AT&T and is subject to change. 14763-08271914

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