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PINACLE Liquidity ManagementTraining ModulePNC Treasury ManagementClient Implementations SupportThis material is delivered by PNC on the condition that it be kept confidential and not be shown to, ordiscussed with, any third party, including any financial institution (other than on a confidential or needto-know basis with the recipient's directors, officers, employees, counsel and other advisors, or asrequired by law), or used other than for the purpose of using PNC’s services, without PNC’s prior writtenapproval.Last updated February 2012 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Logging into PINACLE Begin by going to http://www.pnc.com in your web browser.INSTITUTIONAL from the top of the screen and click the GOthe page, to access the PINACLE Sign On page.Once there, select CORPORATE ANDbutton, located on the left-hand side ofOn the Sign On screen, enteryourCompanyUserID,Operator ID, Password, andToken Pass code (if applicable).Quick Find: Direct your browser to http://www.pnc.com 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Password RequirementsPasswordsPasswords must adhere to thefollowing rules: Between 8-14 characters At least one letter, one number,and one special character No spacesWhen changing your password, astrength indicator shows red untilthe password meets the minimumrequirements, at which point itturns green.Quick Find: Client Service Change Password 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Token at Login Token Pass code The following services require a TokenPass code: ACH ACH Positive Pay Capital Markets Foreign Exchange Funds Transfer Payables AdvantageIf you are trying to access ACH, ACH Positive Pay, Capital Markets, Foreign Exchange, Funds Transfer, orPayables Advantage, a Token Pass code MUST be entered. If no Token Pass code is entered on the Loginpage, you will be prompted to input one upon entering the module. Tokens are assigned to operators byyour company’s administrators. Operators MUST have a token assigned to them in order to access theabove services.PLEASE NOTE: If your company or Operator ID is set up to have Token at Login as a requirement eachtime you are logging into PINACLE , regardless of what service(s) you are accessing, you MUST enter aToken Pass code.To generate the Token Pass code, simply press the gray button on the token. A random response isgenerated. Type that response into the Token Pass code field. To order additional tokens, please contactyour PNC Treasury Management Officer or Sales Associate.Quick Find: We recommend you save the Login page displayed above as a “Favorite” 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Main MenuUpon logging in, the Home Page screen will display. This screen features portlets that will allow you tohave quick access to balance information, various functions, PINACLE News, and other items of interest.For more information on the Home Page, see the Home Page/Dashboard Training Module. The Utility Bar, located at the top right of the main menu, contains the My Profile, Message Center,Event Notification, Administration, Contact Us, and Help functions. These links may vary depending onyour entitlements. Clicking on the Log Out link will end your current PINACLE session. Failure to do thismay cause you to receive a duplicate login with your next login attempt. The Modules Tab Bar displays modules that your Operator ID is entitled to. These are listed inalphabetical order at the top of the screen. To access a module, simply click on its tab. If you have morethan 12 tabs, you will see an Other tab. Clicking Other will display the rest of the modules. The Quick Links drop-down gives you a list of commonly used PINACLE functions to which you haveentitlements (i.e. performing a check inquiry or initiating a wire). The Message Bar runs across the length of the screen. It will contain information on Alerts,Informational Messages, and Event Notifications. To learn more about a message that has been posted,either click on the banner message or click directly on the Message Center hyperlink. Once you haveread and acknowledged the message(s), the Message Bar will disappear. For more information, pleasesee the Message Center slide.Quick Find: Top of every screen of PINACLE 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

My ProfileClicking the My Profile link on the Utility Bar directs you to the Preferences screen. This page allowsyou to set preferences for your Home Page, as well as modules to which you have entitlements. Formore information on Preferences, see the training modules for the respective services.The Security Information section allows you to change your password and Security Questions.The Change Email screen allows you to change and/or add your email address on file for your OperatorID. An email address is needed in order to Report/Track Issues, receive Event Notification emails,and/or utilize the password self-reset function on the Login Page. 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Message CenterWhenever there is a System Alert, Event Notification, and/or Informational Message available, a messagebanner will display at the top of the page. Multiple messages may appear in this message bar.Depending on the severity of the message, the bar may appear red (indicating a System Alert), orange(Event Notifications are available), or blue (an Informational Message is available).To read a message, you can view it on the Home Page portlet; click directly into the Message Center fromthe Utility Bar, and/or click on the banner message at the top of the page.Quick Find: Home Page 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Message Center(continued)The Message Center contains two pages: View Messages and View Message History. The ViewMessages page is the first page that will display when you first enter the Message Center. This page willdisplay new messages that are unacknowledged.To view messages, you can choose to expand allsections, expand only a specific section, or clickon the message type hyperlink to expand.To acknowledge a message, check the box tothe left of the message or choose Select AllExpanded Messages and click on theAcknowledge Selected Messages button at thebottom of the page. Acknowledged messageswill be moved to the View Message History pageand the banner message at the top of the screenwill disappear.To view messages within your history, click on the ViewMessage History link, located at the top of the MessageCenter. You can choose which types of messages toexpand or choose to expand all messages at once.Quick Find: Message Center View Messages 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Contact UsThe Contact Us section of the Utility Bar displays Phone & Email, Manage Issues,and Manage Requests.The options displayed within the Contact Us section can vary, depending on yourOperator ID’s entitlements.Phone & EmailClick on the Phone & Email option to display the phone number, fax number, and email address ofTreasury Management Client Care (TMCC).Quick Find: Contact Us 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Contact Us(continued)Manage Issues: Reporting IssuesIn addition to calling or emailing, you can submit issues directly through PINACLE .TMCC maintains a service level agreement of two business days. You will receive aresponse to your issue within this time frame.Click Report Issues from Contact Us on the Utility Bar. The first screen will promptyou to select the specific Product and Account for the issue you are reporting. ClickContinue.Next, select Problem/Issue you wish to report. If your issue does not appear in the list, select Otherand click Continue.The final screen allows you to enter Additional Information, describing the issue you are reporting. ClickSubmit. Your issue will be sent to the proper department for a resolution. An issue tracking numberwill be assigned to each case.Manage Issues: Tracking IssuesClick Track Issues from Contact Us. Issues submitted through the web and those reported over thephone will display, providing you with a complete record of your interaction.You can easily identify the two types of issues:Issues entered via the web are marked with a globe icon.Issues reported by phone are marked with a telephone icon.Quick Find: Contact Us 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Contact Us(continued)Manage Requests: Add and Review Service RequestsOperators with the Service Requests entitlement can add certain service changes totheir PINACLE setup and view submitted requests. Changes submitted are sent toyour company’s PNC Treasury Management Representative and will affect the entireCompany ID.Manage Requests: ReportsThe Reports option allows you to view an audit report for one or all operators withinthe Service Requests service.Please Note: Only operators with the proper entitlements will have access to the various Contact Us functions.Quick Find: Contact Us 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

HelpClicking on Help on the Utility Bar will lead you to the PINACLE Help page. You can access the TrainingResource Center, view information on Accessing PINACLE , and view our industry-leading Tip Cards. The Training Resource Centerallows you to self-register for livetraining webinars, view recordedtraining sessions, and view trainingslideshows. To access the ResourceCenter, enter your email address or ifyou are a new user, click the Registerbuttonandprovideyour emailaddress, name, and company. The Accessing PINACLE area listsbrowser and system requirements,security components, and informationon how to log into PINACLE . The Tip Cards sections give youstep-by-step instructions on how tonavigate through all of the utilities andmodules within PINACLE .Quick Find: Help 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Liquidity ManagementThe Liquidity Management module allows you to view your Money Market Mutual Fundand Bank Product account information, research investment options, and place trades.Operators will only see accounts that they have the entitlements for. 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Liquidity ManagementAccessing Liquidity ManagementBegin by clicking on the Liquidity Management tab from the Modules tab bar, located at the top of anyPINACLE page. The Dashboard is the opening page within the module.Quick Find: Modules Liquidity Management 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Liquidity ManagementPortfolio - DashboardThe Dashboard displays high level information of your Money Fund and/or Bank Products. There arethree sections to this page: Activity Summary, Maturing Investments, and Portfolio/AccountSummary. Operators will only see information based on their entitlements. For those operators withoutBank Products, the Maturing Investment section will not display.Quick Find: Modules Liquidity Management 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential

Liquidity ManagementPortfolio – Dashboard: Activity SummaryThe Activity Summary displays a summary of all trade activity for the accounts that your operator hasentitlements for. The Pending Dual Auth function will only display if your company requires dualauthorization.Click on the View hyperlink to view additional information regarding Today’s Trades, Future DatedTrades, or Pending Dual Auth (if applicable). These pages can also be accessed from the Navigationalmenu on the left hand side of the module.Quick Find: Modules Liquidity Management 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.Proprietary & Confidential