WIXLIB

Business VoiceEdgeFocus on your business, not your business communications

Business VoiceEdge AdvantagesNO CAPITAL EXPENDITUREPREDICTABLE MONTHLY OPERATING COSTSIMPLIFIED/OUTSOURCED MANAGEMENTUNIFIED COMMUNICATIONS & MOBILITYSCALABLE FOR BUSINESS CHANGES AND NEW LOCATIONSBUSINESS VOICE CONTINUITY BUILT IN2

Business VoiceEdge Simple yet powerful voice and data communication service for businesses Fully managed alternative to onsite hardware-based PBXs or Key Systems All feature functionality is deployed in the network rather than on premise Affordable solution with unlimited nationwide calling and predictablerecurring monthly expense Complete packages include state-of-the-art Polycom Phones with highdefinition audio quality Delivers powerful Fortune 500 PBX features with Microsoft Outlook integration and seamless mobility3

Key Advantages and Benefits No need to buy an expensive phone system Fully managed solution with no maintenance costs with platformupgrades included for future-proofing* Polycom High Definition phones included Built-in Business Voice Continuity (Disaster Recovery) Scalable solution that grows with your business with consistent userexperience across multiple locations if needed Unified communication and mobility features including 4, 5 or 6-digitdialing, Voicemail to Email, Be Anywhere capabilities, and OutlookIntegration features Enables remote workers/telecommuting Perfect for multi-site locations Free on-net calling within and between sites4*CPE excluded

Who’s purchasing this product?Businesses looking to Replace a PBX or Key System to avoid costly upgrade andmaintenance costs. Add new locations and looking to avoid heavy capital expendituresassociated with premise-based systems. Reduce voice communication costs. Looking for consistent user experience across multiple locations For predictable monthly operating expenses for communications. Needing reliability and advanced services for a critical component totheir business. Go mobile and need unified communication features to increaseproductivity. Needing a hybrid of voice services between locations – trunking,hosted, lines. And many more applications 5

Business VoiceEdge vs. a PBXItemPremise PBXBusiness VoiceEdgeAcquisition Costs – Whatequipment do I need topurchase?-PBX deployments can average 800 - 1000 per handset plusinstall fees and networkIncludes Polycom 335 HDphones* Network Equipmentand access with minimal upfront costsMonthly Recurring Costs –What will my monthly costs befor usage? How much does itcost to call satellite locations?Fluctuating costs based onusage, including calls betweenlocationsPredictable charges. Unlimitedlocal and domestic long distanceincluded; on-net multi-locationcalls are also includedMaintenance, MACs &Upgrades - Do I pay extra forongoing maintenance & moves /adds / changes?-PBXs often have a monthlymaintenance fee built in 1015% of the initial cost, paidannually.-Sometimes MACs are chargedper item at 150 – 200 perchange – making changesexpensive.- Platform Maintenanceincluded.*With 3 year term. Otherwise, 4.95/month per line.6- Platform Upgrades aremanaged for you, and alsoincluded.- Moves and changes areincluded

Business VoiceEdgeService Components

Business VoiceEdge – Service ComponentsCustomers purchase two service components to get started Lines andSeatsThe number of Lines to match the number of calls they have going attheir busiest hour. Each Line represents a single call path. There doesnot need to be a 1:1 ratio of lines to users. Over-subscription shouldbe utilized for added cost savings.The number and type of Standard and Unified Communication Seats toequal the quantity of phones for all stations throughout the locationLastly, a customer may select Add-On items such as Auto Attendant,Receptionist Consoles, Toll Free lines, etc.8

Lines/Call PathsLines are call paths that allow calls to/from the PSTNEquivalent to channels in a trunk serviceProvides9 Unlimited inbound, local and domestic long distance calling (US 50, Canadaand US Territories) Usage based international long distance (see usage rates for details) Usage based toll-free ( 0.03/min and 0.089 for Canada)

Lines and Call CapacityCall Capacity is determined by – The number of concurrent calls at peak timesInbound calls Internal calls between locations External calling And the call capacity in the EdgeMarc(quality assurance device)– 15, 30 or 70 WAN calls10

Unified Communications SeatMost popular and most selected seat typeIncludes one local telephone numberThe Unified Communication Seat service comes with One Local Telephone Number A Voicemail Box Many productivity features, including Mobility via Be Anywhere and Remote Office Call Management Portal Outlook Integration Telephony Toolbar for Outlook, IE & FireFox Integration Music on Hold11

Standard SeatPBX Features for common telephony needs included It has a 4-6-digit extension number that can be called from within thecustomer “group” It is reached from the outside world through a Receptionist, AutoAttendant or Hunt Group 10-digit telephone number available as add-on*A Standard Seat is used in the following scenarios Customer is replacing an existing PBX with a Hosted PBX solutionand some of the users have PBX extension numbers today A low cost seat is needed that does not require inbound calling(lobby phone)* A telephone number and/or voicemail box may be added on separately12

Business VoiceEdge Component Review Line Standard Seat does not come with DID or voicemail Unlimited inbound, local and domestic long distance callingN11 capabilities (411, 911, etc.,) and Caller ID are includedDID and voicemail can be added as ala carte itemsIf no DID, a 4–6 digit extension number is assignedUnified Communications Seat comes with a DID and voicemail DID may be ported or new number assignedSTANDARD SEAT FEATURESLINE FEATURES Unlimited Inbound, local and domesticlong distance calling(50 states, Canada and U.S. Territories) Toll free International long distance Calling Line Identification 911 Support13 Line features plus Web Portal to manage customizationsFree on-net callingMany user and group features,including: 3 way calling Hunt Group (1 per seat) Call Forwarding Not Reachable Call Waiting Call TransferUC FEATURES Line and Standard Seat features plusmany more, including Call Forwarding Telephony Toolbar Outlook integration Be Anywhere - Simultaneous Ring Find Me/Follow Me - Sequential Ring Remote Office Music on hold Voicemail

Business VoiceEdgeFeatures

Powerful FeaturesIncrease productivity, enable mobility for appropriate personnel andimprove your customer experience Voicemail-to-Email integration to receive messages in your inbox Be Anywhere with Simultaneous Ring to integrate your work linewith your mobile number and allow calls to follow you for one-numberservice Microsoft Outlook , Mozilla Firefox and Internet Explorer integration with a Telephony Toolbar for point and click featurecontrol and calling Remote Office for working as if from the office while on the roador from home. Makes any phone your desk phone and further enablesone-number service Plus, a lot more!An overview of the most popular features follows 15

Integrated Telephony Toolbar“Wouldn’t you benefit from having control of your calls from theapplications you work in - especially if it is included in theservice? The Unified Communication seat includes a telephony toolbar that is fullyintegrated with Microsoft OutlookTM, Internet ExplorerTM, and MozillaFirefox– Telephone toolbar resides in Microsoft Outlook, Internet Explorer or Mozilla Firefox– Click-to-dial functionality from existing Outlook contacts or fromphone numbers on a web page– Pop-up Toast that displays information about incoming calls with clickto answer to send to voicemail capability– Answer calls, end calls and forward calls using the toolbar. One clickof the mouse activates the speaker phone or headset16

UC Seats – Most Popular Unified Communicationsand Mobility Features“Wouldn’t it be more efficient ifyou could answer your callsfrom your nearest phone?”Be Anywhere - Simultaneous RingIncoming call rings multiple phones at thesame time; whoever answers first handlesthe call.“Wouldn’t you be more effectiveif your calls followed youwherever you went?”Find Me / Follow Me–Sequential RingIncoming call rings multiple phones in apre-determined order.IncomingCall1ST(((((()))Desk Phone((()))Business CellPhone((()))Home Phone((()))Personal CellPhone))) Desk PhoneIf no answer IncomingCall2ND((()))Business CellPhoneIf no answer 3rd17((()))Personal Cell Phone

UC Seats - Be Anywhere“I wish I could “pull” a phone callfrom my mobile to my deskphone seamlessly once I arrivedat the office”Be Anywhere - Call Pull“I wish I could use my deskphone from my mobile device”Be Anywhere - FeaturesYour phones ring simultaneouslyso you may receive calls onanyone of several phones.Initiate call using cellphone applicationSafely commute tothe officeSeamlessly pull callto desk phone((()))Desk Phone18Headed to a meeting? Turn offsimultaneous ring to cell fromyour cell phone. After themeeting turn it back on.

More Features“Wouldn’t you miss fewer calls ifyour office could come withyou?”Remote OfficeOutbound calls are made from a remoteworkplace (hotel, home office, etc.) butappear to be made from your office.When inbound calls ring your deskphone they are routed to the remotelocation (hotel, home office, etc.)((()))Desk PhoneRingsIncluded with UC Seat19Customer’s hotel phone,home office, etc. rings.“Couldn’t you be more responsiveto your office voicemails if youcould listen to them from your cellphone or laptop?”Voicemail to Email IntegrationVoicemail messages are delivered to emailinboxes as .wav or .mp3 files.Client leavesvoicemail onoffice phoneVoicemail isconverted to .wavor .mp3 and sentto email addressIncluded with UC SeatVoicemail can beplayed fromanywhere emailcan be accessed

Video Calling“Wouldn’t it be good to see the expressions of your caller?” The VVX1500 will bring HD video and IP video to your business– Makes video calling as easy as audio calling– H.264 codec– Peer-to-Peer video––20Not multipointOther caller needs a video enabled device

Business Voice Continuity“Can your business survive the loss of incoming phone calls?”With BusinessVoiceEdge,incomingcalls willautomatically reroute in case of Power outage Snow storm Flood Fire Earthquake Tornado 21XIP PhonesQualityAssuranceDeviceXInternetIP NetworkPSTNQualityAssuranceDeviceData ConnectionBusinessVoiceEdgePlatformIf access circuit is down or phone is notregistered, then incoming calls will be rerouted automatically to a pre-determinednumber – Never miss a call or avoicemail!With managed services hosted in thecloud, calls are routed to AA orVoicemail even if there’s a poweroutage or fiber cut to the building –Never miss a call or a voicemail!

Online Management PortalRobust web portal forservice and featuremanagementAccess levels User Personal featuremanagement Technical Admin Group feature access Password resets Customer Admin Same as technicaladmin, plus invoice,billing and CDRaccess22User Portal View

ADVANCED FEATURES AND APPLICATIONS AUTO ATTENDANTHUNT GROUPRECEPTION CONSOLESHARED CALL APPEARANCE23

Auto Attendants“Wouldn’t your customers be happier if their calls wereimmediately routed to the correct person when they called?Inbound call management that enables automated call handling byproviding the caller with simple options– Please press 1 for Sales, 2 for Customer ServiceRecord multiple greetingsTier auto-attendants together formore flexibilityCan be used to answer main line or as analternative answering pointMakes an SMB appear to be a big operation!24

Auto Attendant ManagementManage Auto Attendantrouting and greetingsright from the portalHunt Groups & MusicOn Hold can also bemanaged in the webportal25