Transcription
TOEFL iBT INFORMATION BULLETIN2021 –2022For up-to-date lists of test locations, institution codesand other information, visit www.ets.org/toefl.Policies in this Bulletin are in effect from July 2021 through June 2022 and are subjectto change without notice.
December 2021The TOEFL iBT TestPlease read this Bulletin carefully and completely before you take the TOEFL iBT test. The contents, terms andconditions of this Bulletin form a legally binding contract between you and ETS, and by registering for and/or takingthe test, you agree to be bound by these terms and conditions.The TOEFL Program does not operate, license, endorse or recommend any schools or study materials that claim toprepare people for the test in a short time or that promise them high scores on the test. The TOEFL Program does notendorse and is not responsible for the unauthorized activities of any independent enterprise that purports to offerlocal services to facilitate registration for the test. The TOEFL Program assumes no liability for the failure to provide anyunauthorized services.The policies and procedures explained in this Bulletin are effective only for the 2021-22 testing year and supersedeprevious policies and procedures. The fees, terms and conditions in this Bulletin are subject to change without notice.Always check the TOEFL website for the most up-to-date information at www.ets.org/toefl.Copyright 2021 by ETS. All rights reserved. ETS, the ETS logo, MYBEST, TOEFL and TOEFL iBT are registered trademarks of ETS in the United Statesand other countries. The T logo is a trademark of ETS. All other trademarks are the property of their respective owners.
ContentsGeneral Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5The TOEFL iBT . . . . . . . 5The TOEFL iBT Home �. . . . . . . . . . . . . . . . 5The TOEFL iBT Paper �. . . . . . . . . . . . . . . . 5Computer . . . . . . . . 6Test . . . . . . . . . . . . . 6Alternate Format Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Other �. . . . . . . . . . . . 6Test Takers with Disabilities or Health-related Needs . . . . . . 6Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7TOEFL Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7ETS Disability . . . . . . 7ProctorU �. . . . . . . . . . . . . . . 7Test Administration . . . . . . . . . . . . . 8Test Question �. . . . . 8Test Preparation �. 8Registration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Registration Checklist �. . . 9Your ETS . . . . . . . . 10Online or via the TOEFL Official App . . . . . . . . . . . . . . . . . . . . 10By phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Services available through your account . . . . . . . . . . . . . . . . . 10How to . . . . . . . . . . 10Online or via the TOEFL Official App . . . . . . . . . . . . . . . . . . . . . 10By phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10By mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Important Things to Know When You Register . . . . . . . . . . 11Important Identification (ID) . . 12Test . . . . . . . . . . . . . . . 12Registration Deadlines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Choosing Score Recipients . . . . . . . . . . . . . . . . . 13Fees for Additional Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Acceptable forms of payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Unacceptable forms of payment . . . . . . . . . . . . . . . . . . . . . . . . . 13Paying by electronic check (e-check) . . . . . . . . . . . . . . . . . . . . . 14Paying by paper check or money order . . . . . . . . . . . . . . . . . . 14Payment Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14How to Cancel or Reschedule Your �. . 15Test Fee Refunds �. . . . . . 15Refunds for payments by credit/debit card, PayPal accountor e-check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Refunds for payments by check or money order . . . . . . . . . 15Refund policy for test takers in . . . . . 15Test Retake Policy �. . . . . 152021-22 TOEFL iBT Test Information BulletinOn Test Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Before Your Test . 16Arrival/Check-In . . . 16What to Bring to the Test �. . . . . . . . . 16TOEFL iBT Home Edition (Additional Requirements) . . . . . 17Identification (ID) . . . . . . . . . . . . 17ID document requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Primary ID documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Supplemental ID documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Unacceptable ID documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Exceptions and Requirements: . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Multiple-part names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Single name (no First/Given Name or no Last/Family Name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Driver’s license renewals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19U.S. Military . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Testing outside your location of citizenship/U.S.non-citizen testing within the U.S. . . . . . . . . . . . . . . . . . . . . 20Testing in Mainland China (not Hong Kong, Macauor Taiwan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Testing in Hong Kong and Macau . . . . . . . . . . . . . . . . . . . . . . . . 20Testing in Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Testing in the Philippines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Testing in Bangladesh, Nigeria or Pakistan . . . . . . . . . . . . . . . 20Testing in Saudi Arabia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Testing in United Arab Emirates . . . . . . . . . . . . . . . . . . . . . . . . . . 20Testing in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Testing in Brazil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Testing in Colombia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Testing in India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Testing in Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Testing in European Union/Schengen Zone/GulfCooperation Council (GCC) Arab Countries orMercosur Countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Test takers 15 years of age and younger . . . . . . . . . . . . . . . . . 21Unable to meet ID requirements . . . . . . . . . . . . . . . . . . . . . . . . . 21Questions About ID Documents . . . . . . . . . . . . . . . . . . . . . . . . . 21Testing Procedures and . . . . . . . 22General Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22TOEFL iBT Test (at the Test Center) . . . . . . . . . . . . . . . . . . . . . . . . 22TOEFL iBT Home Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23ID Verification (at the Test �. . . . . . . . . 23Personal . . . . . . . . . . . 24Taking a Break/Leaving Your �. . . . . . . . 24Unofficial �. . . . . . . . . 26Cancelling �. . . . . . . . 26Cancellation/Rescheduling of a Test Administration . . . . . 26Test Question �. . . 27Reporting Suspicious Behavior . . . . . . . . . 27www.ets.org/toeflContents \ 3
Contents (continued)Score Reporting �. . . . .28Test Taker and Institution Score �. . 28Score Report Posting and Mailing . . . . . . 28How to Interpret Your . . . . . . . . . . . . . 29How to Reinstate Your . . . . . . . . . . . . . 29How to Order AdditionalScore Reports �. . . . . . 30Online or via the TOEFL Official App . . . . . . . . . . . . . . . . . . . . . 30Mail or fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Processing tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Scores are valid for 2 years . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30How to Request a Score Review . . . . . . . . 31Score . . . . . . . . . . 31Online Score Verification �. . . . . . . . . . 31Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32ETS Score Cancellation . . . . . . . . . . . 33Testing irregularities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Holding/cancelling scores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Identification discrepancies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Misconduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Plagiarism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354 \ ContentsConfidentiality of Information . . . . . . . . . . . . . . . . . . . . . . . . . . 36At the Test . . . 36Purpose and Use of Personal Information,Photograph and Video . . . . . . . . . . . . . . 37Security and �. . . 37Individual Rights �. . . . . . 37Score . . . . . . . . . 38Institution and Department Codes . . . . . . . . . . . . . . . . . . . . 39Country and Region Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Native Language Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41www.ets.org/toefl2021-22 TOEFL iBT Test Information Bulletin
General InformationThe TOEFL test measures the ability of non-native Englishspeakers to communicate in English in an academicsetting. It accurately measures how well you can read,listen, speak and write in English in a college or universityclassroom.TOEFL scores are accepted worldwide by more than11,500 universities and other institutions in over 160countries. More institutions accept TOEFL scores thanscores from any other English-language test, and over 35million people have taken the test since it began in 1964.The test is available to everyone who is properlyregistered, regardless of race, color, creed or nationalorigin (subject to U.S. sanctions and embargoes).Feeling safe and comfortable during testing is importantand contributes to your success. That’s why the TOEFL iBT test is conveniently offered via 3 testing options — at a testcenter, at home, and on paper — so you can choose thetesting option that best suits your needs and preferences.The TOEFL iBT TestYou will have 3 hours to complete the TOEFL iBT test. Thetest has 4 sections: Reading measures your ability to understandacademic reading material written in English —54–72 minutes; 30–40 questionsListening measures your ability to understand spokenEnglish as it is used in colleges and universities —41–57 minutes; 28–39 questionsSpeaking measures your ability to speak English in anacademic context — 17 minutes; 4 tasksWriting measures your ability to write in English ina way that is appropriate for college and universitycourse work — 50 minutes; 2 tasksThe test emphasizes integrated skills and helps youconfirm that you are ready to communicate your ideasabout what you will read and listen to in English inyour academic courses. Integrated tasks require you tocombine more than one skill. You’ll be asked to: Read, listen, then speak in response to a questionListen and then speak in response to a questionRead, listen, then write in response to a questionThe test you take may include extra questions in theReading or Listening section that do not count towardyour score. These questions are used to make scorescomparable across test administrations, or they may be2021-22 TOEFL iBT Test Information Bulletinnew questions being used to determine how they willfunction in an actual testing environment.Each section of the test has a time limit. If you finish asection early, you can go on to the next section, but youcan’t go back to a section you have already completed orfor which time has been called. However, you can go backto previous passages — within the Reading section only —during the time for that section.There is a mandatory 10-minute break between theListening section and the Speaking section.You should work quickly but carefully on the Reading andListening section questions. Some questions are moredifficult than others, but try to answer every one to thebest of your ability. If you’re not sure of the answer to aquestion, make the best guess you can.The questions in the Speaking and Writing sections areeach separately timed. Try to answer every one of thesequestions as completely as possible in the time allowed.Respond only on the assigned topic. If you respond on adifferent topic, your response will not be scored.The test is taken on a computer at authorized test centers,at home monitored by a human proctor, or on paper at atest center.The TOEFL iBT Home EditionThe TOEFL iBT Home Edition is the same TOEFL iBT testyou would take at a test center, just taken from theprivacy of your own home or in a secure location andmonitored online by a human proctor offered everywherethat the TOEFL iBT test is normally available, except Iran.If you take the test at home you are required to haveyour computer scanned for a system check and for anysoftware that may be used for an unfair advantage.The at-home test is identical in content, format andon-screen experience to the test taken at a test centerand is offered around the clock, four days a week.The TOEFL iBT Paper EditionYou can take the TOEFL iBT test on paper in selectcountries, if you prefer that testing format.The Paper Edition is the same 4-Skills TOEFL iBT test. Thedifference is, it is given in two testing sessions.The Reading, Listening and Writing sections are taken onpaper at an ETS-authorized test center.www.ets.org/toeflGeneral Information \ 5
General Information (continued)The Speaking section is taken at home in a separatesession monitored online by a human proctor, within 3days after the test center appointment.The Paper Edition will initially be offered in select locations;please refer to the website for additional information cause the Speaking section is administered at home,make sure you meet the necessary Environment andEquipment requirements before you register.Computer KeyboardTOEFL iBT test centers use a standard English-language(QWERTY) computer keyboard. QWERTY takes its namefrom the first 6 letters in the third row of the keyboard.If you haven’t used this type of keyboard before, tryto practice on one before taking the test. At some testcenters the common keyboard used in that location isconfigured to QWERTY and a template is provided toeach test taker to help locate the few keys that are in adifferent location.Test Preparation To get an idea of the different types of questions onthe test, try the free practice test, available atwww.ets.org/toefl/ibt/prepare/free practice test.Prepare for the test with TOEFL Practice Online,the only practice test that simulates the real testexperience by covering all 4 skills: reading, listening,speaking, and writing. It offers targeted practice tomonitor progress and help confirm your readinessfor test day, and gives you scores and diagnosticfeedback on your completed practice test within 24hours. See the various TOEFL Practice Online productsat www.ets.org/toefl/ibt/prepare.Consider purchasing a TOEFL Value Pack or othertest preparation product at a discounted price whenyou register for the test. Value Packs include testpreparation materials, additional score reports, andeven discounts on future test registrations — allat savings of up to 40%. You can purchase theseproducts at a later date through your ETS account, butall the discounts may not apply.Access free practice questions from all 4 sections atww.ets.org/toefl/ibt/prepare/practice sets.Find more free and priced test prep products atwww.ets.org/toefl/ibt/prepare.6 \ General InformationAlternate Format MaterialsIf you need test preparation materials in an alternateformat, please contact ETS Disability Services directly. Seepage 7 for contact information.Other ResourcesThe TOEFL Program offers many other resources to helpyou prepare for the test, including: Online prep and booksThe Official Guide to the TOEFL TestOfficial TOEFL iBT Tests with Audio, Vol. 1 & 2TOEFL Value PacksTOEFL Test Prep PlannerStudy tips and practice questionsTOEFL TV Channel on YouTube Inside the TOEFL Test video seriesTips from English-language teachersTOEFL Facebook pageTOEFL Sina Weibo pageTOEFL Instagram pageTest Takers with Disabilities or Healthrelated Needs www.ets.org/toeflTesting accommodations are available for test takerswith disabilities or health-related needs who meet ETSrequirements. If you are requesting accommodations,you must have them approved before you canregister for the test.If seeking accommodations, submit your requestas early as possible. Documentation review takesapproximately four to six weeks once your requestand complete paperwork have been received at ETS.The 2021-22 Bulletin Supplement for Test Takers withDisabilities or Health-Related Needs contains contactinformation, a list of some of the accommodationsETS most frequently approves and provides, andprocedures for requesting them. The Supplementshould be used together with this Bulletin.The Supplement and Bulletin can be downloaded atwww.ets.org/toefl/ibt/about/bulletin.See “Tips for Test Takers with Disabilities” atwww.ets.org/disabilities/tips.2021-22 TOEFL iBT Test Information Bulletin
Contact InformationThere are various options available for you to contact us. Go to www.ets.org/toefl/contact to see the options that areavailable in your location and what services they offer. From the drop-down menu, select the country or location where youplan to take the test.Use the information below to contact ETS for specific questions, or if your country/location is not listed on the Contactweb page. In email or other written correspondence, please include your full name, mailing address and phone number.TOEFL ServicesETS Disability ServicesContact TOEFL Services for test registration-related issues,and questions/issues regarding payment andscore reporting.Contact ETS Disability Services to obtain information andregistration materials.Emailtoefl@ets.orgPhone1-877-863-3546 (toll free for test takers in the U.S., U.S.Virgin Islands, Puerto Rico and Canada) 1-609-771-7100 (all other locations)September – MayMonday–Friday 8am–7:45pm U.S. Eastern Time,excluding U.S. holidaysJune – AugustMonday–Friday 8am–5:45pm U.S. Eastern Time,excluding U.S. holidaysFax 1-610-290-8972MailTOEFL ServicesETSPO Box 6151Princeton, NJ 08541-6151 USACourier/Delivery ServiceTOEFL Services (25Q-310)Distribution and Receiving Center225 Phillips BoulevardEwing, NJ 08618-1426 USAWebsitewww.ets.org/toefl/contactChatTest Taker can contact customer service via the Chatoption on the website.2021-22 TOEFL iBT Test Information BulletinEmailstassd@ets.orgPhone1-866-387-8602 (toll free for test takers in the U.S., U.S.Virgin Islands, Puerto Rico and Canada) 1-609-771-7780 (all other locations)Monday–Friday 8:30am–5pm U.S. Eastern TimeFax 1-609-771-7165MailETS Disability ServicesPO Box 6054Princeton, NJ 08541-6054 USAWebsiteSee “Test Takers with Disabilities or Health-related Needs”at U For information and troubleshooting assistance, visit thewww.proctoru.com/live-plus-resource-center.If you have technical issues immediately before your test,contact ProctorU.Live Chathttp://auto.proctoru.com/chatPhone 1-855-772-8678www.ets.org/toeflContact Information \ 7
Contact Information (continued)Test Administration CommentsTest Question InquiriesIf you have a complaint about the testing facilities, thetest center staff or ProctorU , please submit them toETS in writing by email, fax or mail. Provide all pertinentdetails and be sure to include the name you used whenyou registered, your registration number, the date of thetest, the name of the test center (if applicable), and thecity and country where you took the test. Commentsmust be submitted or postmarked no later than 5 daysafter your test.If you think there is an error in a test question andthe error affected your response, tell the test centeradministrator as soon as you finish the test, send aletter, or send a fax. Your inquiry must be submitted orpostmarked no later than 2 days after you take thetest.Emailtoefl@ets.orgFax 1-609-771-7710MailETSTOEFL iBT ComplaintsMS 16-ZRosedale RoadPrinceton, NJ 08541-6163 USAFax 1-609-683-2600MailTOEFL Test Question InquiriesETSRosedale RoadPrinceton, NJ 08541-0001 USAIn your inquiry, state the name and address of the testcenter, the test date and name of the test, the questionnumber and content of the question, if possible, and thesection of the test where it appeared.Test Preparation ResourcesTest preparation materials are available on the TOEFLwebsite at www.ets.org/toefl/ibt/prepare.Phone1-800-446-3319 (toll free for test takers in the U.S., U.S.Virgin Islands, Puerto Rico and Canada) 1-609-771-7243 (all other locations)Monday–Friday, 8am–5pm U.S. Eastern TimeFax 1-609-683-2600MailTOEFL Order ServicesETSPO Box 6151Princeton, NJ 08541-6151 USA8 \ Contact Informationwww.ets.org/toefl2021-22 TOEFL iBT Test Information Bulletin
Registration InformationRegistration ChecklistThere are several steps for you to consider before you register, while you prepare, and on the day you take the TOEFL test.Use the information in the chart below to help you organize your testing strategy and gather all the information you needto register, prepare for and take the test.Note: The information below is for planning purposes only. It is important that you read and understand the entire Bulletinfor more detailed information about what you need to do before you take the TOEFL iBT test. TaskRefer toIf you have a disability or health-related need that requires “Test Takers with Disabilities or Health-related Needs” onyou to bring equipment, beverages or snacks into thepage 6.testing room or to take extra or extended breaks, followthe accommodation request procedure outlined in theBulletin Supplement for Test Takers with Disabilities orHealth-related Needs.Review this Bulletin.Review the fees, payment methods, and cancellation andrescheduling policies.“Fees” on page 13.“How to Cancel or Reschedule Your Test” on page 15.If you are taking either the at-home test or the SpeakingEquipment and Environment Requirementssection of the TOEFL iBT Paper Edition test, verify that your www.ets.org/toefl/ibt/at-home-requirementscomputer and testing room meet the equipment andenvironment requirements.Before you can register, you’ll need to create an ETSaccount, if you don’t already have one. You can do thisonline at www.ets.org/mytoefl or with the TOEFL OfficialApp. Download the free app from the App Store orGoogle Play .“Your ETS Account” on page 10.“Identification (ID) Requirements” beginning on page 17.Be sure that the spelling of the name you use when youregister exactly matches the name printed on the IDdocument you’ll bring to the test center. Read the specificrequirements for your location, if any, and have your IDready when you register for the test.Register early for the test.“Registration Deadlines” on page 12.Review free test preparation resources and purchase testprep materials.“Test Preparation” on page 6.Review the procedures and regulations for test day.“On Test Day” beginning on page 16.2021-22 TOEFL iBT Test Information Bulletinwww.ets.org/toeflRegistration Information \ 9
Registration Information (continued)Your ETS AccountHow to RegisterOnline or via the TOEFL Official AppNo matter which registration method you use, read thefollowing information in this Bulletin: You will need to create an ETS account, if you don’talready have one.You’ll create an account profile. Be sure to completeall the required sections; they are highlighted with anasterisk (*). The information you provide will be keptcompletely confidential.Provide the identifying information and answer thebackground questions.Create your user name and password, and select yoursecurity questions and answers.Confirm your profile — you’ll see a confirmation pageshowing all the information you submitted.Your account is not transferable.Once you enter your name and date of birth, youcan’t change thos
The TOEFL iBT Paper Edition. You can take the TOEFL iBT test on paper in select . countries, if you prefer that testing format. The Paper Edition is the same 4-Skills TOEFL iBT test. The . difference is, it is given in two testing sessions. The Reading, Listening and Writing sections are taken on . paper at an ETS-authorized test center.
