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Public Event Series 1Comment SummaryGEOGRAPHIC ACCESSIBILITY6 Provide more coverage49 Provide Coverage in the Neighborhoods7755442Go back into the neighborhoodsPeter's CreekIndependence ParkTurnagainEagle RiverSouth odDistressed neighborhoodsEklutnaMUNI areas - allNunakaPalmerSand LakeSeacliff Plaza CondominiumsSewardUniversity AreaWasillaWest Anchorage43 Provide Coverage to Recreation & Education Centers30322111111Loussac LibraryParks & NatureCampbell Creek Science CenterSchoolsArctic Thunder EventBoardwalk off Seward HwyCentury 16 TheaterHilltop Ski AreaThe PointZoo185 Comments Received About Geographic Accessibility41 Put Service Back on the Old Routes181053221Old Route 60Old Route 36Old Route 2Old Route 13Old Route 1Old Route 3Old Route 451032221111111111Old Seward36 Ave - Lake Otis - Arctic36th Ave - Lake Otis & LaToucheFairview to midtownWisconsin St.Klatt roundabout to John's Rd36 Ave - LaTouche St. & Providence to C St.36th Ave - David Green Park/MacInnes areaBoniface - serve the hospitalsC St corridor south of TudorEast/West on 100th AveEast/West on Tudor, Chugach & ArcticElmore between Abbott & TudorElmore RoadWest on 100th Ave432211111136 Ave - to access Medical & UAA OfficesHuffman Business ParkChurch ServicesNatural Pantry5th Avenue Mall - to access servicesAssembly ChambersFirst CME ChurchHeart and HandsML&P OfficeSocial Security Building29 Provide Service Along These Street Sections17 Provide Coverage to Services & Shopping Areas3/28/2019
Public Event Series 1Comment SummaryECONOMIC ACCESSIBILITY13 Decrease Fares3222211Week pass - should be 15Compensate monthly pass riders for non-service daysDecrease faresFree bus passes - offer moreWednesday - everybody should ride free or nobody30 day punch - offer instead of a monthly passTransfer cost4 Increase Fares3117 Comments Received About Economic AccessibilityIncrease FaresRT 92 - increase fares3/28/2019
Public Event Series 1Comment SummaryINFORMATIONAL ACCESSIBILITY16 Partner with Local Organizations322111111111Coordinate with otherProvide Employer IncentivesProvidence, UAA (large employers)Artistic community & musicians & sketch artistsBear ToothCabs, Lyft, etc *for a night bus*Hire handicap individuals to advise on projectsHomeless YouthMid-town Congestion Relief Project *independent bus lane*Support Snow FightersValley MoverVision Zero221111111Advertise the warming centerAdvertise to MOA employeesAdvertise public meetings earlierAdvertise the system changes earlierBulkhead - make the "Cover Your Mouth" sign a bulkheadMeeting In a Box - provide more informationNo Smoking sign - make biggerPostcard - offended by the multiple languages delivered to his mailboxSend mail to PO Boxes too111Survey choice riders to see what would get them to ride the busTV commercials - say AnchorRIDES too, not just People MoverTV commercials - stop spending money on these36 Comments Received About Informational Accessibility4 Public Transit Advisory Board1111Allow handicap board members to call into the meetingsBrings senior free passes to the meetings tooI would like to be part of the planning boardVary where meetings are held11System Report Card - include spreadsheetSystem Report Card - standardizing Y Axis on trip graphs makesit hard to see the variation in lower ridership routes2 System Report Card14 Advertisements3/28/2019
Public Event Series 1Comment SummaryCONVENIENCE - ROUTES31 Direct Route Proposals2Add more direct route service21111Airport - Dimond CenterAirport - Downtown - Dimond*non-stop service*Airport - MuldoonAirport - WasillaAirport - more than one route61Dimond Center - MuldoonDimond Center - ANMC42111Downtown - South AnchorageDowntown - Northway MallDowntown - Boniface - express route for safetyDowntown - MuldoonDowntown - Tikahtnu31111Hospitals - Neighborhoods (each)Midtown ShuttleSouth Anchorage - Northway MallSpenard & Turnagain - UMED & UnivUAA - Loussac Library221Providence to Minn. or Turnagain area on 36th (MED/APU/UAA)DDTC to Hwy, Boniface to Tudor, then hospitals.36th to A St.36th Ave during peak afternoon and weekend hours for the library111New route proposal in Eagle River - see attached mapNew route realignment proposals - see attached mapNew route proposal downtown to Midtown - see attached map6797To the AirportTo Dimond CenterTo DowntownOther Direct Routes8 New Route Proposals11 Routes - Positive Feedback81 Comments Received About Routes43211RT 92 - E/R Transit : City Hall is perfectRT 55 - Great jobRT 30 is goodRT 10 & 25 are greatRT 31 - keep it the way it is322211111111111111RT 55 - take to ANMCRT 55 - DowntownRT 92 - Remove Frontage RoadRT 92 - UAA/ProvidenceRT 10 - take LaTouche instead of Lake OtisRT 10 - take to ANMCRT 11 - take to Alaska Regional, then the airportRT 20 - Pine St/ Mountain View DriveRT 25 - Muldoon to Tikatnu onlyRT 25 - C then Northern Lights over to Denali, then down TudorRT 25 - take to Muldoon CurveRT 25 - route through UAART 55 - down O'Malley from Fred Meyers off AbbottRt 55 - Lake Otis to 36th & over to Arctic & the DTTCRT 55 - 2 parts: Independence Park / O'Malley & Abbott /DimondRT 65 - Raspberry, Cranberry, CollinsRT 65 & RT 91 - meet at Northwood streetRT 91 - Downtown & Midtown11RT 91 - include St John's RdRT 92 - start one of the buses in Peter's Creek21111Provide more transfer opportunitiesDecrease wait time for transfersImprove Intermodal connectivityProvide more East/West connections to North/SouthRT 55 & RT 10 - synchronize connection times25 Proposed Route Realignments6 Feedback on Transfers3/28/2019
Public Event Series 1Comment SummaryCONVENIENCE - BUS STOPS4 Bus Stops Positive Feedback211Rt 25 - do not eliminate last stop before Tudor. It is used bymany studentsRT 10 - I like the new stop at Benson & MinnesotaRT 92 - I like the stop across from Jitters & on F St.23 New Bus Stops Needed22111111111111111NE corner of DeBarr & Pine.RT 55 - Dimond Blvd (south) next to AK Neuro Center88th & Lake OtisAircraft Drive / Int'l RoadBetween Benson & 36thC.V. by hillCostco entranceFred Meyers entranceIndependence DrivePut back the UAA and Jewel Lake bus stopsRemove bus stops near school bus crossing signsRT 13 (old) - too many taken awayRT 20 - between Shell & VFWRT 21 - between Bragaw & PineRT 21 - more stopsRT 25(OB) - you have to walk 1/2 a mile if you are going to Wal-Mart1111RT 55 - Lake Otis - UPD & Walgreens stopsRT 91 - moreTudor & Muldoon CurveWal-Mart entrance12 Decrease Bus Stop Spacing43 Comments Received About Bus Stops7311RT 92 - Remove Timepoint at BonifaceDecrease bus stop spacingRT 10 - Northern Lights & Benson sectionRemove discontinued ones31Seasonal - stops need to be closer together in the winterIncrease bus stop spacing4 Increase bus stop spacingRT 31 - change the Four Seasons bus stop to directly in front ofFour Seasons3/28/2019
Public Event Series 1Comment SummaryCONVENIENCE - FREQUENCY & SPAN43 Comments Received About Frequency4 Frequency: Positive Feedback31Keep the 15 min. frequency on the routesRT 10 - keep 15 min frequency13332221RT 55 - - increase frequency15 min - increase to this frequency on more routesRT 65 - - increase frequencyRt 35 - increase frequencyRT 91 - - increase frequencyRT 92 - increase frequency to 30 min.RT 25 - increase frequency1111RT 25 - 15 min frequency between 7am-9amRTs going to Dimond Center/Wal-MartRTs going to Fairview - increase frequencySat - increase frequency to 15 min service61115 min frequencies are too frequentRT 25 - 15 min frequency is too much30 min & 60 min frequencies were fine because they were reliable1Review 15 min frequencies to see if they are working30 Increase Frequency46 Span: Add More Service55 Comments Received About Span17 RT 91 - more trips8 RT 91 - Sat/Sun Service8 Sat/Sun Service - more evening service73111RT 92 - more tripsRT 92 - Sat/Sun ServiceAdd peak service & have less mid-day serviceRT 10 & RT 30: Sat/Sun Service - more morning service (6:00am - 7:00am)Summer - add more service and alter schedule and routes to accommodateaccommodate school being out9 Holiday Service441Holiday ServiceHoliday Service - minorBus schedule should observe the actual holiday, not the observed office one8 Decrease Frequency1 Research Frequencies3/28/2019
Public Event Series 1Comment SummaryCONVENIENCE - AMENITIES10 At Transit Centers26 Comments Received About Amenities5221Dimond Transit Center - open itDimond Transit Center - provide more services hereDowntown Transit Center - open it when buses are runningTransit Center Lockers4211Trash cansBenchesHeatHooks on the poles so people can hang up their groceries3311WiFiRT 92 - use 40 ft. busesUSB - charging stationsBike Racks - fat tire8 At Bus Stops8 On the Buses3/28/2019
Public Event Series 1Comment SummaryRELIABILITY - SCHEDULE & BUS DRIVER FEEDBACK26 Comments Received About The Schedule16 On-Time Performance42221Buses are not reliableRT 25 - too long, never on scheduleRT 55 - is reliable from Dimond - ProvidenceTimepoints are off - buses rushing to those stops15 min routes are more like 23 min11111Out Of Service - buses shouldn't be out of service when lateRT 10 & RT 20 & RT 55 - lots of missed tripsRT 11 - not on-time enoughRT 25 - 4:40 OB is notoriously lateSeasonal - buses are not adhering to schedule11117:00 start time - align with work schedulesRT 91 & RT 92 - cut low performing serviceRT 92 - change 3:35 departure from ANC to 3:40?The new shorter routes nice for short trips, but to cross town ittakes longer than before.RT 92 - house 2 buses in Eagle River so they start the day there5 Running Times14 Ridership21120 Comments Received About Bus Drivers2 Bus Driver Positive Feedback11Many thanks to the bus driver who checked his bus & turned inmy tote bag w/ laptop computerThe drivers I ride with on the bus are very reliable - the bususually arrives/departs on time. Route 92 @ 7:48 AM 6:10 PM18 Bus Driver Feedback332211111111Buses sometimes pass by without picking up passengersWe would like kind and understanding driversDimond Center - drivers are taking long breaksDon't ask wheelchair passengers to announce which stop they areAwareness training for people's safetyHave the post-truck drivers teach the other drivers how to not jerkMake sure people don't sit in the handicap seats if they aren'thandicapRT 20 & 55 stop break 5 min-10 min for restroomRT 92 - drivers don't always push the button when boarding with IDRT 92 - more driver training of the routeRT 92 - whole trips missed when driver calls in sickInform riders to have there fares ready before boardingRT 21 & RT 31 - ridership is lowRT 11 - delete route and double frequency of RT 41RT 35 & RT 55- ridership is high only because RT 60 went away1 Detour1 When buses are on detour they won't stop to let people off3/28/2019
Public Event Series 1Comment SummaryRELIABILITY - SAFETY & MAINTENANCE12 Maintenance552Clean bus stopsClean busesLighting needed at bus stops833211Bus Stops -clear snow and iceImprove snow and ice removalSidewalks - clear snow and iceSidewalks - DOT street cleaning makes sidewalks unwalkable36th Ave, Benson, Northern Lights - clear snow and iceInternational Rd - clear snow and ice111Northway Mall parking - clear snow and iceSidewalks - 36th Ave hill - sidewalk/bike path are not well maintained.Sidewalks - LaTouche Ave - clear snow and ice21 Seasonal - Maintenance16 Safety52 Comments Received About Safety and Maintenance4222Homeless Issues22 ft. buses - steps are dangerousDimond Transit Center securityDowntown transit center security21111RT 65 - Spenard/Wisconsin is unsafe to wait at in the darkPassenger injury reported 19 months ago was not addressed byRT 20 - Need a signal light at Cordova and 3rdRT 25 - bus pulling out from ANMC onto Tudor is difficult for the busWe need to feel safe21Text system not always accurateRT 31 does not show up on Google3 Technical Errors3/28/2019
Public Event Series 1Comment SummaryOTHERS - GENERAL COMMENTS8 Positive Feedback2111111mTicket app - great appGreat job!!I like these meetings more than PTABLove AnchorRIDES & PeopleMoverLove the blinkly lights/reflectors that are handed out -- keep that!New schedule is working much betterWe all love the bus system. Thank you!2Why does Mountain View have two routes and other areasdon't have any?What can we do to make positive changes?Would some smaller buses be quicker and more economical?Where's the updated Title VI & LEP plan located online?What % of lessened decrease of ridership is due to riders having totake 2 or 3 buses in new route vs 1 under old?Mat-Su Trans Ride - more information7 Questions1111110 Negative Feedback2211111125 General Comments ReceivedRestore old systemMake staff changesThe change should have been done in pieces.Route numbers should not have been changed.It should not have been done in winter.Data varies - the need for public transportation coverage does not.New system made individuals buy old cheap cars that are polluting.Customer Service -be more friendly and do what's right3/28/2019
Public Event Series 1Comment SummaryOTHERS - BUDGET & SERVICES20 Comments Received About Services11 New Bus Technology & Services4322Bus Rapid Transit *express routes*Electric busesMicro-transitMOA event buses2211Emergency Ride Home ProgramVoice of the Riders ProgramHomeless Issues - No fare - no rideProvide handicap awareness classes for all employees2Old Seward Kia Building available for a transit center6 New Policies and Programs6 Budget Feedback1111115 Comments Received About The BudgetBalance the needs and wantsIncrease funding by reducing the amount of rides given away for freeReallocate the budgetSalary increases for bus driversStable funding for transit neededVolkswagen settlement for ASD buses2 Infrastructure3/28/2019
Public Event Series 1Comment SummaryANCHORRIDES & RIDESHARE16 Comments Received About AnchorRIDES2 AnchorRIDES Positive Feedback11AnchorRIDES drivers - friendly, call when they are on their wayLove AnchorRIDES & PeopleMover - live in McCarrey and system isworking well1 RideShare11 Comment Received About RideShareLinkAK method of rideshare recruitment outside of private vehicles14 AnchorRIDES Feedback3221111Same day pick upDecrease wait timesExpand service to include a broader definition of disabilitiesAvailability for seniors to Eagle River, not just for the disabledDrivers show up too earlyExpand from Elmore to O'Malley to cover the most senior citizensMore staff and better trained for reservations11Sat/Sun Service - more tripsWhat would be needed to change the 24HR notice to shorter timewithin 12 hrs.?Wheel chair on van-style buses puts riders in the back too close toother riders13/28/2019
Valley Mover: 1: Vision Zero: 14: Advertisements: 2: Advertise the warming center: 2: . TV commercials - say AnchorRIDES too, not just People Mover: 1: TV commercials - stop spending money on these: . Wasilla: 25: Proposed Route Realignments: 1: Airport - more than one route: 3: RT 55 - take to ANMC:
