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Meet theITILMaturityModelFuture-proof your success
What is maturity,and why’s it soimportant?Maturity is a measure of an organization’sability to deliver predictable outcomesincluding on-time delivery, productivity,quality, compliance, and customersatisfaction. Crucially, it has a provenlink to organizational success.In short, the higher your ITILmaturity score, the morelikely you are to achieve yourservice management andorganizational objectives.Additionally, ITIL MaturityModel can create a usefulbenchmark for you togauge the likely success ofany transformation orimprovement initiativesyou undertake.2
What is theITIL Maturity Model is amanagement maturity modeldevoted to assessing andimproving the management ofan organization’s IT services.It can focus on two things.Firstly, the capability of anorganization’s IT servicemanagement in terms ofmanagement practices.And secondly, the maturityof its service value system(including both governancestructure and managementsystem). It’s this part whichgenerates a maturity rating andinforms improvement planning.3
Whatmakesit uniqueAs the ITIL framework isthe most widely acceptedapproach to IT servicemanagement in the worldhaving been established over 30years ago, the ITIL Maturity Modelhas been developed by Axelos inresponse to popular demand foran IT service management-focusedassessment product.Although ITIL Maturity Model isstructured around some of the keyconcepts from the ITIL framework, it canbe used for any service managementapproach. What’s more, it’s easy to tailor andcan be deployed in a variety of ways to suitthe needs and focus areas agreedby you and your consulting partner.Unlike some maturity models, ITIL MaturityModel looks at more than just process. Instead,it looks across the entire service managementsystem, exploring the interactions betweenprocess, tools, management information andthe competency of key personnel to give a trulyobjective and integrated picture.
How doesit work?You can choose whether you wantto focus on a Capability Assessment forservice management, which looks at achoice of 34 management practices,or a Maturity Assessment of yourservice value system (includingyour governance structure andmanagement system).Example organizationmaturity mapIf you opt for the MaturityAssessment, your current ITpractices will be assessedagainst the five componentsof the ITIL Service Valuesystem used by someof the world’s mostsuccessful organizations.But it’s more thanan assessmenttool. After revealingwhere youcurrently sit onan increasingscale ES1Continues overGOVERNANCESERVICEVALUE CHAIN
your consulting partner canadvise you on exactly what youneed to do to build inadditional resilience andprogress to the next level ofmaturity (where improvedquality and reduced risk await).Comprehensive Assessmentthat looks at both capabilityand maturity.It’s all designed to provideyou with a servicemanagement improvementroadmap that helps youprioritize your activities andresources.Alternatively, and for the mostholistic picture, you may wishto undertake aThis independent verificationcan really help youdifferentiate yourorganization whenresponding toproposal requestsand bids.Validation of the ratingachieved for each type ofassessment is available fromAxelos.
5 VEOPTIMIZINGUnpredictableand reactiveManaged onthe tacticallevelProactive,rather thanreactiveMeasuredand controlledStablePlanning andperformancemeasurementtake place, andobjectives ofthe SVS in scopeare repeatedlyachieved, but notin a standardizedway.Organizationwide standardsprovide guidanceacross the servicevalue system.Organizationutilizes metricsfrom thedata drivenSVS to driveperformanceimprovementinitiatives andpredict futureoutcomes.The SVS isoptimized andthe organizationis focusedon continualimprovement.Work getscompleted butthe purpose andobjectives of theservice valuesystem (SVS) inscope are notalways achieved.
AccessnowThe three forms of theITIL Maturity Model(capability, maturity andcomprehensive) can onlybe accessed via an approvedAxelos Consulting Partner.Find an Axelos ConsultingPartner and assess your ITSM maturitywith the ITIL Maturity Model here.PoweringBestPracticeCopyright Axelos Limited 2021Interested in becoming an Axelos Consulting Partner? Find out more.
ITIL Maturity Model is a management maturity model devoted to assessing and improving the management of an organization's IT services. It can focus on two things. Firstly, the capability of an organization's IT service management in terms of management practices. And secondly, the maturity of its service value system (including both governance
