Transcription
STATE OFTHE CLINIC
“The continued development of the health sectoras one of the vital and key sectors, as well as theimportant role of investment in this vital area, willinspire and support medical personnel in the publicand private sectors across the nation.”
TABLE OFCONTENTS02CHAIRMAN’S MESSAGE04CEO’S MESSAGE06ABOUT CLEVELAND CLINIC ABU DHABI21RESEARCH AND EDUCATION23CARE FOR CAREGIVERS29CARE FOR THE ORGANIZATION37CARE FOR THE COMMUNITY412019 STATISTICS
1 2019 State of the Clinic2019 State of the Clinic 2I am pleased to present the State of the Clinic 2019 report.This is our fourth annual report, which we hope providesa useful overview of the operations of Cleveland Clinic AbuDhabi to our healthcare partners, our caregivers and to thecommunity we serve.Cleveland Clinic Abu Dhabi saw ongoing growth,development and innovation in 2019. By the end of theyear, the hospital had recorded 665,117 patient encounters,which included 576,972 completed outpatient appointments10,694 inpatient admissions, 71,183 same-dayappointments, over 58,419 Emergency Department visits,and more than 19,032 surgical cases.CHAIRMAN’SMESSAGEAs part of the Mubadala network of healthcare providers,Cleveland Clinic Abu Dhabi is working to address the health concerns of the UAE and wider region,focusing on areas where patients will benefit most from a world-class, multidisciplinary team ofspecialists and care providers. We aim to provide the highest standard of care for all our patients,supported by a culture of innovation and patient safety.One area where we addressed a significant need in 2019 was in cancer prevention and treatment.Cancer remains the third largest cause of death in Abu Dhabi and the single biggest reason forpatients to seek treatment abroad. Cleveland Clinic Abu Dhabi already provides a broad range ofsurgical and clinical oncology treatments. In 2019, we broke ground on a purpose-built oncologycenter, which will offer comprehensive, personalized care at a single location, as well as expandingthe range of cancer treatments available in the country.Our commitment to excellence was validated by a number of important awards and accreditationsfrom the leadership of the UAE and international credentialing authorities during 2019. In particular,Cleveland Clinic Abu Dhabi became the first hospital in the UAE and one of the youngest-everto receive Magnet accreditation, a global credential of excellence from the American NursesCredentialing Center. The team was also successfully reaccredited by JCI, an internationallyrecognized accreditation that reflects an organization’s commitment to best practices in quality andpatient safety.Perhaps our most important work, in terms of long-term benefit, is in the role of Cleveland ClinicAbu Dhabi as a teaching hospital. The hospital is actively supporting the development of the nextgeneration of healthcare professionals, with a broad range of residency programs, fellowships andpartnerships with prominent educational institutions in the UAE. The Academic Office continues toencourage outcomes-based research and development through local and international collaboration.Sincerely,Waleed Al Mokarrab Al MuhairiChairmanCleveland Clinic Abu Dhabi
3 2019 State of the Clinic2019 State of the Clinic 4As you will see from this year’s report, 2019 was a remarkableyear for Cleveland Clinic Abu Dhabi. We actively pursued ourstrategic and care priorities, looking to enhance the way wecare for our patients, our caregivers, our community and ourorganization.Across our Institutes, we introduced cutting-edge treatments,including numerous regional and national medical firsts andan expansion of our robotic and minimally invasive surgerycapabilities. Our two newest Centers of Excellence, theTransplant and Oncology Institutes, made significant progress.We performed 75 transplant operations between the launchof the transplant program in 2017 and the end of 2019. Inaddition, we began to offer surgical, chemotherapy and clinicalcancer care, and made significant progress in the constructionof our dedicated Cancer Center, which will offer all treatments, including radiation, in one location uponcompletion.CEO’SMESSAGEWe have continued to make great strides in enriching the patient experience, while managing an increasein patient volumes and complexity. We reduced waiting times in our clinics and introduced more efficientcheck-in processes, as well as improving access by working with our insurance partners. The feedbackand advice we received from our new Patient Advisory Committee has been invaluable in guiding ourefforts.Underscoring the values of the ‘Year of Tolerance’, we marked the end of 2019 by opening a new multifaith prayer room at the hospital, providing visitors of all faiths a space to practice their religion in acomforting and safe work environment.We continued to care for our caregivers, who worked together seamlessly to achieve Magnetaccreditation, becoming the first hospital in the UAE to do so. We also secured JCI reaccreditation withno clinical findings. Our caregivers’ strong engagement and unity were demonstrated at our largest-everFamily Day, when more than 6,700 caregivers and family members came together in celebration.Throughout all these ambitious programs, we have strived to be responsible stewards who care forour organization, using resources mindfully. We are fully aligned with the nation’s strategy to create asustainable healthcare sector.Becoming sustainable requires us to invest in the future. In 2019, we managed five residency programs,a Physician Internship Program and an expanded Wateen graduate trainee program to support the nextgeneration of healthcare leaders. These initiatives operated in parallel with a strong culture of innovation,which sees our caregivers develop original research and pioneering procedures that contribute to thewider healthcare ecosystem.Our aim is to make Cleveland Clinic Abu Dhabi the best place to receive healthcare and the best place towork in healthcare in the world. With your support, we are achieving that.Sincerely,Rakesh Suri, MD, DPhilChief Executive OfficerCleveland Clinic Abu Dhabi
5 2019 State of the Clinic2019 State of the Clinic 6CLEVELAND CLINIC ABU DHABIOpened in 2015, Cleveland Clinic Abu Dhabi, part ofMubadala’s network of world-class healthcare providers, hasa mission to address a range of complex and critical carerequirements unique to the regionCARE FOR casesBedsApproved researchstudiesEmergencydepartment visitsOrgan transplant operations sincethe beginning of the programAcademicpublicationsCARE FOR zation achievedData reported throughout this report is as of December 31, 2019.
7 2019 State of the Clinic2019 State of the Clinic 8OUR VISIONTo become the best place for care, anywhere.Cleveland Clinic Abu Dhabi, part of Mubadala’s network of world-class healthcare providers, is here forone reason: to take care of patients. We are a unique and unparalleled extension of US-based ClevelandClinic’s model of care, specifically designed to address a range of complex and critical care requirementsfor the people of the UAE and wider population.INSTITUTESCARE FORPATIENTSCare for the patient as ifthey are our family.Heart & Vascular Institute*Medical Subspecialties InstituteNeurological Institute*Surgical Subspecialties InstituteDigestive Disease Institute*Nursing InstituteEye Institute*Pathology & Laboratory MedicineInstituteRespiratory Institute*Imaging InstituteCritical Care Institute*Anesthesiology InstituteOncology Institute*Quality & Patient Safety InstituteTransplant Center*Emergency Medicine Institute*Centers of Excellence
9 2019 State of the Clinic2019 State of the Clinic 10PATIENTS SERVEDAverage Daily Inpatient CensusOutpatient VisitsThe average daily inpatient censusincreased by 15% over last year to271.The total number of outpatientvisits in 2019 was 576,972,representing a 14% increase overthe previous Average Daily Inpatient Census665,1172018Same-Day AppointmentsInpatient admissions increased by13% to 10,694 in 2019.Same-Day Appointments increasedby 18% to 71,183 in s2019Outpatient VisitsInpatient AdmissionsPatient encounters in 2019DAILY SAFETY 20,000One of the major innovations introduced by Cleveland Clinic Abu Dhabi, daily safety huddles enable theteam to perform real-time problem solving. They are 15-minute, stand-up meetings that happen dailyacross the organization. Problems are resolved on the spot or escalated, so that they can be addressed byleadership. Daily huddles have enabled us to improve quality, safety and the efficiency of our system, andthe model has been so successful it has been exported back to Cleveland Clinic in the United States. Thisis one of the many processes we use to deliver the highest standard of patient care.2,000010,000201620172018Inpatient Admissions20190201620172018Same-Day Appointments2019
11 2019 State of the Clinic2019 State of the Clinic 12PATIENT EXPERIENCECleveland Clinic Abu Dhabi’s Office of Patient Experience uses real-time data to measure how wellcaregivers are meeting patients’ expectations. The team continually collaborates with our caregiversto enhance their experience at every step of the way, listening to our patients and their families, andusing this feedback to develop best practices in delivering quality, patient-centered care.Inpatient Likelihood to RecommendInpatients in 2019, rated their likelihood to recommend atthe highest level. This ranks in the 92nd percentile againstinternational comparison groups.LISTENING TO THE VOICE OF THE PATIENTThe ‘Patient First’ philosophy is at the heart of everything we do at Cleveland Clinic Abu Dhabi,we continuously strive to provide outstanding clinical care within a caring, compassionate andsupportive environment for patients and their families.In September 2019, Cleveland Clinic Abu Dhabi became the first hospital in the United ArabEmirates to create a Patient and Family Advisory Council, designed to ensure that patients’opinions and experiences are reflected in daily life at the hospital.The Council includes patients and family members and meets regularly to empower participantsto take an active role in improving the patient experience by providing real time, ongoing feedbacktowards hospital initiatives. During the meetings, members provide guidance on how to improvethe patient and family experience to a range of caregivers from the hospital, including clinical,administrative, and support staff.The Council also includes full-time caregivers from the hospital, including ‘champions’ for thephysicians and the nurses. These professionals attend each meeting to listen to the patients’feedback and provide real-time responses about the practicality and likely impact of eachsuggestion.I feel like a new person. I really feellike I can do anything now that I don’tneed to worry about losing my sightor my strength. Thanks to the staff atCleveland Clinic Abu Dhabi, I can bethere for my family and look forward tothe future.”Mohanad, who had a tumor the size of abilliard ball removed from the left side ofhis brain during an eight hour surgery atCleveland Clinic Abu Dhabi.
13 2019 State of the Clinic2019 State of the Clinic 14CLINICAL FIRSTS AND MEDICAL INNOVATIONSOur culture promotes innovation for better patient care. Since opening our doors in 2015,Cleveland Clinic Abu Dhabi has delivered important national, regional and international medicalfirsts. Throughout 2019, our caregivers continued to make medical breakthroughs, led byinnovations from our centers of excellence, including:EyeInstitute Descemet membrane endothelial keratoplasty. Phakic intraocular lens implantation in patients with iris cysts using customizedpatient assessment. Femtosecond laser-assisted Myo Ring implantation for advanced keratoconus. Topography-guided customized laser assisted in situ keratomileusis.Heart &VascularInstitute Resection of inferior vena cava tumor thrombus, including retro hepatic exposure. Laparoscopic resection of endovascular coils in ovarian vein. Recanalization of chronically occluded inferior vena cava and iliac veins.Critical CareInstitute 1st First Neuro intensive care unit in the UAE to implement advancedmultimodal neuro-monitoring for high-grade brain injured patients. Orbital atherectomy in coronary and peripheral interventions. First pascal transcatheter mitral valve repair in the region.SUCCESS STORYIn November 2019, patients benefited from an innovative new procedure tocorrect mitral valve regurgitation. The new procedure is a minimally invasivealternative to open heart surgery, where physicians access the patient’s heartthrough a vein in their leg and implant a device to repair their heart valve whileit is still beating.NeurologicalInstitute 1st awake brainsurgery in the UAE. 1stBotox treatment for movementdisorders in the UAE.EmergencyMedicineInstitute“Best Emergency Department in Abu Dhabi”,as voted by patients. 13 physicians granted academic appointments in 2019. Multiple presentations at Emirates Society of Emergency Medicine Conference.MedicalSubspecialtiesInstitute Established trabecular bone scoring and bone densitometry for improvedosteoporosis diagnosis. Virtual glucose monitoring to improve inpatient diabetes management. Received Primary Care license. Initiated Women’s Health Program.SUCCESS STORYA multidisciplinary team used new three dimensional imaging technology tosuccessfully perform neurosurgery on a patient, removing a tumor while she wasstill awake. The approach enables doctors to continually monitor the patient’sfunction and minimizes the risks of the ialtiesInstitute 1st robotic head and neck surgery 1st artificial urinary sphincter 1st use of free flap breast surgery 1st Male Sling procedure to treat 1st artificial urinary sphincter for post 1st urethral bulking procedure at First robotic gastric pacemaker in the region. First hospital in the GCC to provide home total parenteral nutrition. First serial transverse enteroplasty procedure in GCC.in the UAE performed on acancer patient.procedure done atCleveland Clinic Abu Dhabi.cancer treatment in the UAE.for post cancer treatment inthe UAE.incontinence in a prostatecancer patient in the UAE.Cleveland Clinic Abu Dhabi. First robotic revisional bariatric operation in the UAE.SUCCESS STORYSUCCESS STORYSurgeons performed the first robotic procedure to install a gastric pacemaker totreat an increasingly common gastric condition known as gastroparesis in April2019. The device provides an electric charge to stimulate the muscles thatcontrol the emptying of the stomach.Surgeons performed a six-hour procedure – called a free flap – to remove thetumors from the back of the head of a UAE national patient and reconstruct theaffected area in 2019.
15 2019 State of the ClinicRespiratoryInstitute2019 State of the Clinic 161st dedicated multidisciplinary Interstitial Lung Disease clinic.stUAE’s 1 accredited Lung cancer screening program with 5 year exclusivity. UAE’s Exclusive sleep program with multi-disciplinary consultant group.Pathology &LaboratoryMedicineInstitute ImagingInstitute Needle guidance software introduced for localized lung nodules to perform videoassisted thoracoscopic surgery procedure and consolidate two procedures into one.First fully awake anesthesia in theMiddle East for cerebral tumor. Clear first Pre-Admission testing clinic created. Introduced prostate embolization. Performed giant aneurysm treatment. First cardiac amyloidosis imaging procedure in the region.Quality &Patient SafetyNursingInstitutePharmacyCreation of an incidental lung nodule registry. 1st hospital in the UAE to receive Magnet accreditation. 1st in the UAE to establish an 1 in the UAE to establish a1st medicationtherapyopioid stewardship program.st in the UAE to establisha transplant pharmacotherapypharmacist-led clinic.management pharmacist-ledclinic. 1st hospital in the UAE toimplement the internationalbar code. Launched Medication Take Backservice in 2019.
17 2019 State of the Clinic2019 State of the Clinic 18HERE TO HELPINSURANCE PARTNERSIn 2019, Cleveland Clinic Abu Dhabi added new insurance partners and continuously expandedcontracts to cover more lives.Since opening to patients in 2015, Cleveland Clinic Abu Dhabi has taken on the role of a true tertiaryhospital, providing highly specialized medical care and offering advanced and complex procedures andtreatments. In this role, the team is increasingly working with hospitals across the UAE and the region tocare for patients whose conditions require support beyond that offered at primary and secondary levels.More than 1,900 patients were transferred to Cleveland Clinic Abu Dhabi from UAE and internationalhospitals in 2019, often in serious or critical conditions.Hospital Transfers25001,900Patients20001500Patients were transferredto Cleveland Clinic AbuDhabi from other UAE andinternational hospitals in 201910005000201620172018Hospital Transfers2019Patients with all levels of Daman Enhanced plans can come to Cleveland Clinic Abu Dhabi forinpatient, same-day procedures and outpatient treatments.The Department of Health – Abu Dhabi has officially designated Cleveland Clinic Abu Dhabi as aCenter of Excellence for adult cardiothoracic surgery, chest pain, stroke and ST-Elevation MyocardialInfarction. Cleveland Clinic Abu Dhabi works with insurance companies to receive the necessaryapprovals to treat patients on a direct billing basis for these conditions.Services are also available to self-paying patients. Financial Counselors are available to help withbilling and insurance inquiries.For more information, call 800 8 2223 or visit clevelandclinicabudhabi.ae
19 2019 State of the ClinicRESEARCH AND EDUCATIONCleveland Clinic Abu Dhabi caregivers conduct research studies and clinical trials to develop newhealthcare options for a wide variety of medical conditions. The aim of the research programs is tospeed up the development of new treatments, and to enhance medical care in the UAE.Our research enterprise excels by differentiating itself through a team-based approach to discovery. Allof the research studies meet the standards of good clinical practice and comply with strict rules set outby the Abu Dhabi Department of Health.188Studies approved by theResearch Ethics Committeebetween 2016-2019Residency ProgramsCleveland Clinic Abu Dhabi’s residency programs arepart of an integrated strategy to transform physicianeducation in the region and boost the number of Emiratiphysicians practicing in the country. Residenciesprovide an opportunity for physicians to specialize intheir chosen field of medicine under the supervision andguidance of a fully qualified physician. Upon completingtheir residency, physicians can practice ineGeneralSurgeryOphthalmology212019AnesthesiaEar, Noseand idency programsoffered in 2019In 2019, Cleveland Clinic Abu Dhabiachieved significant growth in its residencyprograms, adding three new residencies tobring the total to five: Internal Medicine,General Surgery, Ophthalmology, Ear,Nose, Throat and Anesthesia. Plans arein place to add Emergency Medicine andUrology residency programs in 2020.
21 2019 State of the Clinic2019 State of the Clinic 22CARE FORCAREGIVERSTreating fellow caregiversas our family.
23 2019 State of the Clinic2019 State of the Clinic 24BECOMING THE BEST PLACE TO WORKIN HEALTHCAREEMIRATIZATIONCleveland Clinic Abu Dhabi promotes teamwork,inclusion and integrity. We strive to make this thebest place to work and grow in healthcare.Cleveland Clinic Abu Dhabi is committedto providing the region with world-classhealthcare and developing a sustainablehealthcare sector, in line with thegovernment’s Abu Dhabi Economic Vision2030. A key part of that commitment is toidentify and foster emerging UAE nationaltalent.We’ve grown from a few people to over 5,257caregivers from 87 countries in the span of a fewyears. We provide life-long learning opportunities,ensuring that caregivers are able to:We offer extensive training and developmentopportunities to create dynamic careerpathways for UAE nationals across all levels ofthe organization. Career succession planning,mentoring and training programs are designedand facilitated to encourage a high level ofCaregiver engagement and retention. Learn from global experts in the healthcare field. Work in a world-class multispecialty hospitalrepresenting the benchmark in healthcare. Gain international work experience and careerprogression.In 2019, we achieved a new high for the representation of UAE national talent, with more UAEnationals working in the hospital and more in senior management roles than ever before. The overallEmiratization rate was 21.2%.OUR CAREGIVERSIn 2019, Cleveland Clinic Abu Dhabi employed a total of 5,257 caregivers, enablingus to manage a growing volume and growing complexity of patient care.MAGNET ACCREDITATION6,000420In 2019, Cleveland Clinic Abu Dhabi was granted Magnet designation, aglobal credential of excellence in healthcare, from the American NursesCredentialing Center. The hospital became the first in the UAE to receive theprestigious designation as well as one of the youngest hospitals ever to earnthis accreditation.360Number of PhysiciansNumber of Caregivers5,0004,0003,0002,000300240180Magnet recognition is only granted to exceptional healthcare organizations thatmeet the specific criteria outlined by the ANCC. To achieve Magnet recognition,an organization must meet standards in quality patient care, nursing excellenceand innovations in professional nursing 01720182019In addition to the Magnet designation, Cleveland Clinic Abu Dhabi also earnedJoint Commission International re-accreditation in October. The hospitalreceived exceptional feedback from the team of Joint Commission Internationalinspectors, who re-accredited the hospital for the next three years.
25 2019 State of the Clinic2019 State of the Clinic 26FAMILY DAY ATCLEVELAND CLINIC ABU DHABIFamily Day is an annual tradition at Cleveland Clinic Abu Dhabi, a chance to thank our caregiversand the people who make their work possible – their families.Caregivers and theirfamilies spent awonderful Family Day atWarner Bros. World AbuDhabi on YasIsland in November,as a special interactiveevent that broughteveryone together.More than 6,700 people and family membersattended this event, making it the largest Family Dayin our history.
27 2019 State of the Clinic2019 State of the Clinic 28CARE FOR THEORGANIZATIONTreating the organizationas our home.
29 2019 State of the Clinic2019 State of the Clinic 302019 ACHIEVEMENTSIn line with its mission to support the development of the UAE’s healthcare sector and provide the highestpossible standard of care, Cleveland Clinic Abu Dhabi continued to add to its range of achievements in2019.JANUARYCleveland Clinic Abu Dhabi hosteda celebratory event for transplantrecipients and their families, bringingbeneficiaries of the some of the UAE’sfirst organ transplants together.By the end of the year, the hospitalperformed 75 organ transplants.FEBRUARYI want to thank the donor andtheir family for this precious giftand the staff at Cleveland ClinicAbu Dhabi that made the surgerypossible. I’m proud to be Emiratiand I really want to give back,to live a life to that lives up toeverything I have been so lucky toreceive.”Sultan Al Muhairi, who was the beneficiaryof the UAE’s second full heart transplantoperation that took place at ClevelandClinic Abu Dhabi.The hospital’s residency program isaccredited by the Accreditation Council forGraduate Medical Education International.Two new programs are introduced during2019 – Anesthesia and Ear, Nose andThroat – bringing the total number ofresidencies to five.Surgeons performed a new technique forminimally invasive robotic surgery to treatcancers of the head and neck in a UAE first.MARCHCaregivers from the Eye Instituteserved as Clinical Directors for the‘Opening Eyes’ program at the SpecialOlympics World Summer Games 2019,providing eye health screenings to morethan 3,000 athletes. Of those, morethan 800 athletes received glassesand eleven were referred for urgenttreatment.APRILCleveland Clinic Abu Dhabi broke groundon a new dedicated oncology center. Thepurpose-built center will provide patientswith comprehensive, personalized care at asingle location when it opens in 2022.Surgeons performed the first roboticprocedure to install a gastric pacemaker inthe GCC, for the treatment of gastroparesis.
31 2019 State of the Clinic2019 State of the Clinic 32NOVEMBERJULYMAYH.H. Sheikh Mohammed bin RashidAl Maktoum, Vice President and PrimeMinister of UAE and Ruler of Dubai,awarded Dr. Wael Al Mahmeed withthe first Mohammed bin Rashid Awardfor Investing in Scientific Research inrecognition of his efforts to supportresearch and the scientific communityin the UAE.Nearly 100 Abu Dhabi high school studentstook part in the largest-ever ‘Junior Caregiver’program, which is designed to attract youngUAE nationals to careers in healthcare.Surgeons performed a fully robotic bariatricrevisional operation in a first-of-its-kindprocedure in the UAE, offering a minimallyinvasive alternative to patients.SEPTEMBERCleveland Clinic Abu Dhabi markedWorld Heart Day with a public awarenesscampaign focused on improving the healthof its community. The campaign, whichinclude activations in local malls andan online digital heart health calculator,generated a strong response across thecommunity.Cleveland Clinic Abu Dhabi became the first hospital inthe UAE to achieve Magnet accreditation, a global credentialof excellence, from the American Nurses CredentialingCenter.Doctors performed a first-in-the-UAE procedure for mitralvalve regurgitation.The hospital also inaugurated Abu Dhabi’s first multifaith prayer room in a hospital in partnership with theDepartment of Community Development.JUNEAUGUSTOCTOBERDECEMBEROperation Smile UAE offered 31 screeningsand specialist consultations for children with cleftlip and cleft palate conditions. More than 180caregivers volunteered to support the initiative,18 patients were operated on and four underwentdental procedures.Cleveland Clinic Abu Dhabi wasdesignated as a Laparoscopic SurgeryTesting Center, becoming one of onlythree such centers in the Middle Eastand North Africa region. The programis a key requirement for physiciansseeking board certification in theUnited States.Cleveland Clinic Abu Dhabi signeda partnership with Etihad Airways topromote Abu Dhabi as a premier medicaltravel destination, in a first-of-its-kindagreement.Cleveland Clinic Abu Dhabi signed anagreement with Khawarizmi InternationalCollege to train the UAE’s first-everEmirati respiratory therapists. As partof the agreement, Cleveland ClinicAbu Dhabi will provide mentoring fora number of UAE national caregiversstudying for the Bachelor of Sciencedegree in Respiratory Care programat Khawarizmi International Collegespecialized campus.Cleveland Clinic Abu Dhabi became the firsthospital in the UAE to introduce a Patient andFamily Advisory Council.The hospital and a number ofcaregivers received awards from theDepartment of Health for their role asa strategic partner in promoting earlycancer screenings.
33 2019 State of the Clinic2019 State of the Clinic 34ACCREDITATION, CERTIFICATIONS, AWARDSOur organization is regularly assessed and commended by the leadership of the UAE and by arange of outside agencies and healthcare experts. In 2019, we received the following awards andexternal recognitions.Hospital AccreditationsDigestive Disease Institute Magnet Accreditation Mohamed Bin Rashid University - AlMahmeed Collaborative Research Award Joint Commission InternationalAccreditationMedical Subspecialties Institute Primary Care License attained Department of Health Award forcancer screeningPharmacy Successful preparatory survey for the postgraduate pharmacy residency program Center of Excellence for Bariatric andMetabolic Surgery, Certified by the EuropeanAccreditation Council of Bariatric SurgeryResearch and Education Residency Program Accreditation Council forGraduate Medical Education - InternationalaccreditationRadiation Safety FANR AuditIn October 2019, we were awarded JointCommission International re-accreditation.Following extensive preparation, we receivedexceptional feedback from the team of JointCommission International inspectors, whore-accredited Cleveland Clinic Abu Dhabi forthe next three years.To everyone, from admin to reception,nurses and doctors, housekeeping,we would like to thank you from thebottom of our hearts for your kindnessand the love, care, and patience youhave shown our mother. Thank youfor making our mother’s journey hereone that we will forever be gratefulfor.”In the stringent Joint Commission Internationalreview, surveyors found that our organizationhad zero ‘Not Met’ measurable elements,meaning that we demonstrated absolutelyevery single standard in patient care andsafety.From a Grateful Patient RelativeFor a complete listing of awards and external recognitions, please ges/our-awards-and-accreditations.aspx
35 2019 State of the Clinic2019 State of the Clinic 36CARE FOR THECOMMUNITYWe are committed to thecommunities we serve.
37 2019 State of the Clinic2019 State of the Clinic 38MAKING A
5 2019 State of the Clinic Opened in 2015, Cleveland Clinic Abu Dhabi, part of Mubadala's network of world-class healthcare providers, has a mission to address a range of complex and critical care requirements unique to the region 2019 State of the Clinic 6 CLEVELAND CLINIC ABU DHABI CARE FOR PATIENTS 576,972 5,257 19,032 89 10,694 382 75 .
