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H O G AT E X S TA R L I G H T F RO N T O F F I C E S Y S T E MB E C AU S E S U C C E S SDEPENDS ONRIGHT TOOLS!STARLIGHTTHEThe F R O N T - O F F I C E Software for the Hotel Industry

WEWORKANDH O G AT E X H O T E L - S O F T WA R E .FOR PROFESSIONALS.P RO F E S S I O N A L S WO R K W I T H U S . WO R L DW I D E .Hogatex has been developingsoftware solutions for theinternational hotel industrysince 1980. Our productsmeet the most demandingrequirements of Hoteliersworldwide.Included in the StarlightHotel ManagementSystem (HMS) are FrontOffice, Sales & Marketing,Conference and Banqueting,International FinancialManagement, InventoryManagement, Point Of Salesystems,Yield Managementand Internet ReservationSoftware. Our position as aleader among suppliers ofWindows-based hotelsoftware is due to oursolid knowledge of theindustry and the latest insoftware technology.Our software solutions areavailable on all commonplatforms.More than 100 young,dynamic Hogatexprofessionals in the Germanspeaking world look afterour customers in mediumsized, large and chain hotels.Authorised Hogatexdistribution partners inmore than 40 other countriesservice of our clients there.Almost all of our employeescome from the hotel industryand are familiar with thechallenges based on theirown years of experience.This means - we speak yourlanguage! And meet themost critical of requirementsfor software solutions to youroperational requirements.YO UBENEFIT FROM OURDECADES OF EXPERIENCE INT H E I N D U S T RYThe Hogatex StarlightFront Office System is notjust “Front Desk”. Oursolutions go far beyondthat - with the concentratedcompetence gained overtwenty years of experiencein the market, we offer atotal solution.Our team of professionalsoftware developers provideshigh quality industry solutions.The “Partnering”,the constant dialoguebetween our customersand our software development and quality controldepartment, guaranteesthe highest possibleawareness of the complexdemands of our clients.That's the foundation forour worldwide success.Hogatex software has beentranslated and is operatingin 14 languages and isnationalised for and usedin more than 40 countries.Graphic representation of availability(more than 35 different types of diagrams)

NOTJ U S T S O F T WA R E ,B U T YO U R TO O L S O F T H E T R A D E !The successful hotels of thefuture will be those thatoffer more than the ordinary.Hotels that know how tosecure their customer’sloyalty.They will do this byresponding more closely totheir customer's individualneeds.That's because theywill also understand how touse information to knowtheir guests better than thecompetition.With HogatexStarlight HMS your futureis now.Success depends on theright tools.The HogatexStarlight Front OfficeSystem is the tool tosecure your success.Hogatex Starlight lets youtake advantage ofappropriate informationmanagement.This meansyou will operate moresuccessfully in the market!Because you will offer yourguests individual, tailormade service, and you willuse your guest-relatedinformation for selective,pinpointed, specificmarketing campaigns.Searching Guest Card FileReservationHogatex Starlight FrontOffice can do more thanjust “check them in andcheck them out”.This HotelManagement System givesyou a wide range of options.However, each feature isdevoted to a single aim –enabling you to carry outprofessional, modernand more efficient hotelmanagement.Try it foryourself! We supply thesoftware for yoursuccess!

HEREGUEST INDEX ANDG U E S T H I S T O RYR E S E R VA T I O N SIndividual and groupreservations includingallotment administration A central guest, companyand travel agent index forFront Office, Sales &Marketing, Conference &Banqueting as well asInternational FinancialManagement The guest index layout isuser-definable (you selectthe information you require,field descriptions, positionand size etc.) Flexible group administration system with editingmodes for lines/columnsand global alterations aswell as automatic roomallocation Convenient room shareradministrationAdditional freely-definableindex types (apart from thestandard types, individualguest, company and travelagent) Guest search accordingto surname, first name,contact person, place ofresidence, telephone numberor a whole range of othersearch criteriaAdministration of contactpersons (companies, travelagents) and associates(individuals) Comprehensive searchprocedures with severalsearch criteria (and/orfunction)The Windows version letsyou send e-mails directlyfrom the guest index usingMicrosoft Outlook (thee-mail address is automaticallytransferred to MicrosoftOutlook )Reservation alterationhistoryDirect reservation optionin a graphic room plan bysimply highlighting therequired period of timewith the mouse Move around the roomplan with the easy drag &drop function. Extend/shorten visits simply bydragging with the mouse Comprehensive ratemanagement with packageadministration Room prices as well asrate management displayedin any currency includingEuro.Automatic recall offavourite/preferred rooms data from Hogatex FrontOffice. Irrespective ofwhether you issue theconfirmation of reservationfor individual, company orgroup reservations.Theintegration with Word makes sure that yourcorrespondence alwayslooks professional, acting asa further recommendationfor your hotel! Powerful reservationsearch functions accordingto reservation number,guest or company name,room number, date of arrival/departure, period of time,room category, nationality,package, group name A R E T H E F E AT U You can store room photosand location maps in a bitmap format so that you canquickly answer customers'questions on the phone Deposit administrationwith one or more paymentamounts and deadlines Records of your guest'srequests - analysis of guestbehaviour to allow targetedsales and marketing campaigns Correspondence systembased on Microsoft Word and fully integrated usingOLE technology. Directlyfrom the reservation menuyou can automatically createa link to MS Word .You selectyour standard form forconfirmations of reservation.Word automaticallyextracts the relevant guest Reservation withWord Integrati

YO U R F RO N T O F F I C EU R E S T H AT M A K EionH O G AT E X F RO N T O F F I C EAVA I L A B I L I T YAvailability enquiriesaccording to room type,room category, reservationstatus, allotments, freeroom numbers Graphic representation ofavailability in 35 differenttypes of diagram Graphic room plan withavailability indicator accordingto room numbers in almostany zoom function (scaleup/scale down)S O F T WA Room PlanI N T E G R AT E D M A I L I N GMARKETING MODULEE U R O S U P P O RT Generates labels orMicrosoft Word Merge files Selects guests according tonumerous criteria such asnumber of stays, turnoverachieved, country, postalcode area, segment code,birthday, age etc. Room prices in Euro orany other currency Extended selection criteriaenable intelligent links tothe reservation and guesthistory files; you can carryout differentiated marketingcampaigns. For instance,you compare a certain periodwith the same period in theprevious year. On the basisof this comparison you selectall of the guests who madereservations in the previousyear, but who are not yetregistered with a reservationfor the same period thisyear (conventions, holidays,sporting events). Based onthis, you send out a mailingreminding previous guestsof the atmosphere and service range of your hotel - orpointing out your seasonalspecials .Folios printed in Euro andthe national currencyAutomatic balance displayin national currency andEuro Availability

R E H I G H L I G H T S AT A G L A N C E :S U C H A VA L U A B L E T O O L I N YO U R M A N A G E MBILLINGManages all forms ofinvoices/folios: individualfolios, master folios, unitfolios, and city ledgerinvoicingCOMPLETE MICROSOFTO F F I C E I N T E G R AT I O NN I G H T AU D I T, L I S T SA N D S TAT I S T I C SCorrespondence such asproposals, confirmations ofreservations, billing remindersare automatically compiledin Word and printed,faxed* or sent by e-mail.Freely definable nightauditCORRESPONDENCEH I S T O RY Efficient guest foliofunctions (split according toitem, amount, departmentetc.); also allows access tospecial banqueting orspeciality charges from theother Hogatex modules Definition of billinginstructions, servicetransfers etc. Customisable guest folios,can be printed in up to 5additional languages to the“home” languageAutomatic group checkout,can also be linked withprintout of unit folios Takes into account the fiscallegislation in more than 40countries and supportmultiple foreign currencieswithin each version. The system automaticallyarchives the entire guestcorrespondence for eachguest or company file sothat it can be accessed chronologically in MicrosoftWord‚ format at the touchof a key This means that when aguest asks questions aboutthe correspondence overthe phone, these can beanswered directly fromthe computer monitor. Easy-to-learn list generationfor the guest index andreservations areas More than 100 pre-compiledreports for the night audit,billing, reservations etc.areas are included Optional “Actuate ReportWriter/Generator” forcompiling complex reportsand statisticsA wide variety of statisticssuch as management andfinancial reports, sales,account statistics,nationalities, source andsegment statistics, packagestatistics, Food and Beveragereporting, cancellationstatistics, commissionpayments etc. Handeling Multiple FoliosWalk in