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State of Legal OperationsDeloitte’s 2021 Legal Operations SurveyComparative Analysis and InsightsJune 22, 2021
Webinar panelistsAshley SmithManaging Director Legal Business ServicesDeloitte Transactionsand Business AnalyticsLLPCopyright 2021 Deloitte Development LLC. All rights reserved.Brian KarneyManaging Director Legal Business ServicesDeloitte Transactionsand Business AnalyticsLLPRobert TaylorManaging Director Legal Business ServicesDeloitte Tax LLPMike StanioskiSenior ManagerLegal Business ServicesDeloitte Transactionsand Business AnalyticsLLP2021 State of Legal Operations2
Release for answers to polling questionsCopyright 2021 Deloitte Development LLC. All rights reserved.2021 State of Legal Operations3
Polling question #1?Which best describes your role?A. In-house Legal teamB. Law firm attorneyC. Legal operations professionalD. Not a lawyer, but interact with Legal on a regular basisE. OtherCopyright 2021 Deloitte Development LLC. All rights reserved.2021 State of Legal Operations4
Deloitte’s 2021 Legal Operations survey backgroundParticipation OverviewMethodology81 companies Inspired by the CLOC 12 Coresurveyed overbaseline maturity across eachcompetency Individualized readout of legal operationsmaturity plotted against Deloitte’s legaloperations maturity frameworksCopyright 2021 Deloitte Development LLC. All rights reserved.Least Selected High-level survey questions to understandMost SelectedCompetencies for Legal Operations3 monthsFirm & Vendor ManagementTechnologyFinancial ManagementStrategic ization & HealthCorporate Legal Operations Consortium (CLOC) Core Competenciesreferenced as part of this survey. See https://cloc.org/ for more information.across 5industriesConsumer28%14%20%23%15%Energy, Resources, andIndustrialsTechnology, Media, andCommunicationsLife Sciences, HealthCareFinancial Services,Insurance22% ofcompanies chose all12 competencies2021 State of Legal Operations5
“Our goal is to shift to a datadriven strategy in how weallocate work to firms andvendors instead of relying onrelationships.2021 State of Legal Operations““We have clear metrics forexternal resources, but arejust starting to build themout for internal.“Increasingworkflowautomation andhiring new talentare anticipated tobe the biggestdisruptors.“““Copyright 2021 Deloitte Development LLC. All rights reserved.“We have a lot of technology. Thechallenge is getting a systemsinventory to integrate or eliminatewhat we don’t need.“““There are policies inplace for firm andvendormanagement, butthey are not strictlyenforced.““User adoption and changemanagement are our mainconcerns.““Contract LifecycleManagement is one ofthe most importantfocuses for the companyat this time, but there is alot of fatigue as well ““I have a technology roadmapthat I can’t fund.Metrics on externalspend tend to lagrather than lead.“What we heard 6
Polling question #2?Of the CLOC 12 core competencies, which is being prioritized by your organization formodernization or transformation?1. Business Intelligence8. Project/Program Management2. Financial Management9. Service Delivery Models3. Firm & Vendor Management10. Strategic Planning4. Information Governance11. Technology5. Knowledge Management12. Training & Development6. Org Optimization & Health13. None of the above7. Practice OperationsCopyright 2021 Deloitte Development LLC. All rights reserved.2021 State of Legal Operations7
Aggregated maturity scoresMaturity by IndustryBusiness Intelligence2.09Financial Management3.05Firm & Vendor Management2.72Information GovernanceOrg Optimization & HealthPractice Operations1.742.372.41Project/Program ManagementService Delivery ModelsStrategic Planning2.262.332.94
take bold steps to innovate legal operations. All data from Deloitte's 2020 and 2021 Legal Operations Survey Only 32% indicated tools can provide actionable KPIs and reporting without significant manual effort, but that is up 10% from last year 78% felt that they didn't have a process to validate whether work and resources were properly .
