WIXLIB

Addendum and Corrigendum-1RFP for Selection of System Integrator for Implementation of Enterprise Resource Planning System19. TechnicalRequirementsperformance and cost of the solution. The bidder to alsoprovide the architecture diagram detailing the landscapeproposed and justification/ merits of the same as part oftechnical proposal.Page 628.Section 2.219.2 DocumentManagementRequirements3.The systems must seamlessly integrate with any or all of theCore applications and shall support interface with other openstandard systems.Page 639.Email exchange &collaboration toolPage 6410.2.6.1 Timelines &DeliverablesPage 77,78Page 5 of 33Email Exchange & Collaboration tool: Bidder to suggest and implementleading email exchange solution and collaboration tool that appears in latestGartner Magic Quadrant of “Social Software in the workplace” for SMCemployees. The license cost for the same should be added in the priceproposal as per format in Appendix 2. The implementation and support costshould be part of overall project implementation and support. Total numberof users expected are 1000. The solution proposed should meet all generalrequirements from email and collaboration tool expected. The emailsolution and collaboration tool can be on-premises or cloud provided itcomply with GoI guidelines: “E-mail Policy Of Government of India”.The bidder is required to be clearly indicating the release wise timeschedule in the proposal. The development process will be reviewedregularly as per the time schedulemiddleware best suited with the proposed solution. The bidder isrequired to use Table-B of “Appendix-2 Content & Format of PriceProposal” to specify such items along with the price. (Note: The priceis to be quoted online only.)The bidder also needs to clearly provide the expected hardwarerequirements considering the performance and availabilityrequirements specified in the RFP from SMC data center and disasterrecovery (DC/DR). The proposed infrastructure should be designedto provide optimum balance for the performance and cost. Thebidder needs to provide the architecture diagram detailing thelandscape proposed and justification/ merits of the same as part oftechnical proposal (Appendix 1 – Form 1.13).3.The systems must seamlessly integrate with any or all of theCore applications and shall support interface with other openstandard systems. It should provide required api for integrationwith external systems for document creation, indexing orcategorization, retrieval and archival.27. (newly It should be possible to extract the information from scannedAdded)documents like party code, project id, approver name etc. whichcan then be used in business processes of ERPEmail Exchange & Collaboration tool: Bidder to suggest and implement leadingemail exchange solution and collaboration tool that appears in latest GartnerMagic Quadrant of “Social Software in the workplace” for SMC employees. Thelicense cost for the same should be added in the price proposal as per format inAppendix 2. The implementation and support cost should be part of overallproject implementation and support. Total number of users expected are 1000.The solution proposed should meet all general requirements from email andcollaboration tool expected like Digital Signature, encryption of emails, SSOIntegration, chat services etc. along with necessary security measures likeantispam, antivirus, antimalware, etc. The email solution need to be integratedwith ERP and E-office applications proposed. The email solution and collaborationtool can be on-premises or cloud provided it comply with GoI guidelines: “E-mailPolicy of Government of India”.The bidder is required to be clearly indicating the release wise time schedule inthe proposal. The development process will be reviewed regularly as per the timeschedule

Addendum and Corrigendum-1RFP for Selection of System Integrator for Implementation of Enterprise Resource Planning System11.The implementation (Release 0 and 1) must be completed in 8 months and14 months respectively and post implementation support will be for overall7 years of contract period starting post first release Go-Live.The implementation (Release 0 and 1) must be completed in (T 230) days and(T 430) days respectively and post implementation support will start from (T 230) days time period i.e. after first Go-Live. The overall contract period will beseven years from the execution of contract.2.6.52.6.52.6.5KPISThe vendor who is awarded the contract will be measured on certain KPIsand SLAs during the support phase. This is to ensure that they areaccountable for their tasks and only get compensated if their work is of highquality and bears maximum efficiency. Some basic parameters in KPI andSLA are mentioned below. Vendor will provide daily/monthly reports forthese parameters. (e.g. total number of instances of Portal/CMS/MobileApp being down in a month)Page 7912.2.6.12, Limitationof Liability,Page 8413.3.11.2.6.ix, Termsof Contract, Page90Page 6 of 33KPIsa) Except in case of gross negligence or willful misconduct on the partof the bidder or on the part of any person or Firm acting on behalf ofthe bidder in carrying out the Services, the Bidder, with respect todamage caused by the Bidder to the SSCDL/SMC’s property, shall notbe liable to the SSCDL/SMC:I.for any indirect or consequential loss or damage; andII.for any direct loss or damage that exceeds a fixedamount equal to total price submitted online as part ofAppendix 2.KPIsThe vendor who is awarded the contract will be measured on certain KPIs andSLAs during the support phase. This is to ensure that they are accountable fortheir tasks and only get compensated if their work is of high quality and bearsmaximum efficiency. Some basic parameters in KPI and SLA are mentionedbelow. Vendor will provide daily/monthly reports for these parameters. (e.g.system non-availability, application planned and unplanned downtime, securitybreaches, number of incidents or defects raised/ resolved/pending etc and otherreports)a) Except in case of gross negligence or willful misconduct on the part of thebidder or on the part of any person or Firm acting on behalf of the bidderin carrying out the Services, the Bidder, with respect to damage caused bythe Bidder to the SSCDL/SMC’s property, shall not be liable to theSSCDL/SMC:I.for any indirect or consequential loss or damage; andII.for any direct loss or damage that exceeds a fixed amountequal to total contract value.(ix)Any Dispute arising during Contract Period between the (ix)Any Dispute arising during Contract Period between the ConsortiumConsortium Member shall be resolved amicably without adversely impacting Member shall be resolved amicably without adversely impacting ProjectProject Implementation and Operation. If in SSCDL’s opinion, Dispute Implementation and Operation. If in SSCDL’s opinion, Dispute betweenbetween Consortium members adversely impacting implementation and Consortium members adversely impacting implementation and operation of theoperation of the Project then Authority may its sole discretion in the interest Project and fails to resolve such dispute within thirty days from the intimation ofof the Project (a) Terminate the Contract after due process and/or (2) the issue by Authority, then Authority may its sole discretion in the interest of theProvide a binding solution.Project (a) Terminate the Contract after due process and/or (2) Provide a bindingsolution.

Addendum and Corrigendum-1RFP for Selection of System Integrator for Implementation of Enterprise Resource Planning System14.3.11.10TerminationPage 913.11.10 Termination / Withdrawal: SSCDL reserves the right to withdraw/terminate the contract in whole or in part with a written notice to the bidderin any of following circumstances:3.11.10 Termination / Withdrawal: SSCDL reserves the right to withdraw/terminate the contract in whole or in part with a written notice to the bidder inany of following circumstances:Bidder becomes insolvent, bankrupt, resolution is passed for thewinding up of the applicant organizationInformation provided to SSCDL is found to be incorrect;Delivery conditions are not met within the specified time period;Misleading claims about the Bidder are made;Clear evidence is received that Bidder has breached copyright laws/plagiarized from another source;If the bidder fails to perform any other obligation(s) under the contract;---15.3.11.11Page 9116.3.11.8Page 903.11.11 If the Bidder does not execute the contract to the satisfactionof the SSCDL, then the SSCDL may invoke any or all of the followingclauses.- Forfeit the Security Deposit Amount- Terminate the contract without any liability of SSCDL towards theBidder.3.11.11 If the Bidder does not execute the contract to the satisfaction of theSSCDL and fails to cure such default within thirty days from the intimation ofthe same, then the SSCDL may invoke any or all of the following clauses.- Forfeit the Security Deposit Amount- Terminate the contract without any liability of SSCDL towards the Bidder.In case of Termination due to Selected Bidder’s Event of Default, theAuthority shall have right;In case of Termination due to Selected Bidder’s Event of Default, the Authorityshall have right;-17.3.11.14Page 9118.3.11.18Page 9219.Section 6.1.1Page 7 of 33Bidder becomes insolvent, bankrupt, resolution is passed for the windingup of the applicant organizationInformation provided to SSCDL is found to be incorrect;Delivery conditions are not met within the specified time period andBidder has failed to cure such breach within thirty days from theintimation of the same;Misleading claims about the Bidder are made;Clear evidence is received that Bidder has breached copyright laws/plagiarized from another source;If the bidder fails to perform any other obligation(s) under the contract;To forfeit the Security Deposit in full.To appoint another Bidder. In such case, selected bidder will need tohandover to SSCDL or appointed bidder as per clause 3.11.18 underthis section.3.11.14 The selection shall be for a total period of seven years from thesigning of LOA, which shall be reviewed periodically to assess theperformance during the specified duration of project.The Selected Bidder must coordinate between SSCDL, SMC departmentsand sister concerns of SMC to achieve the objective of the project. Thesystem may be used by both SSCDL and SMC employees.# BasicPre-Qualification CriteriaRequirementsProof DocumentRequired-To forfeit the Security Deposit in full.To appoint another Bidder. In such case, selected bidder will need tohandover to SSCDL or appointed bidder as per clause 3.11.19 under thissection.3.11.14 The selection shall be for a total period of seven years from theexecution of contract, which shall be reviewed periodically to assess theperformance during the specified duration of project.Legal Entities: The proposed solution will be primarily used for SMC along withSurat Smart City Development Ltd. and Surat Sitilink Ltd. The Selected Bidder mustcoordinate between these entities to achieve the objective of the project.# BasicRequirementsPre-Qualification CriteriaProofDocumentRequired

Addendum and Corrigendum-1RFP for Selection of System Integrator for Implementation of Enterprise Resource Planning SystemPre-QualificationCriteria – ERPOEM,Page 102-1031 Presence inIndiaincludingPublic Sector /GovernmentThe proposed ERP should havebeen implemented and “GoneLive” in minimum five (5) clientsout of which two (2) inGovernment (State or Central) /Public SectorUnits/ ULBcustomers in India with minimumlicense cost and annual technicalsupport of Rs. 5 croreencompassing any three out of thefollowing five modules in last 7yearsa. FinancialCostingAppendix 1 Form1.12D along withlicense agreementandclientcertificate1 PresenceinIndia includingSector Public /Governmentb. Payroll and HRAccounting andc. Project Managementd.Purchasemanagementc. Project ManagementandPage 8 of 33The OEM’s average annualturnover for the last threefinancial years i.e. 2013-14, 20142015 & 2015-16 should beminimum INR 500 crores.Financial CapabilityStatement as inAppendix 1 Form –1.43 Development The ERP OEM should have at leastCenterone development center in India.OEM development centers acrossworld should have minimum 1000developers involved in ERPproduct development.OEMSelfcertificate as perAppendix 1 Form–1.12B4 SupportOEMSelfcertificate as perAppendix 1 Form–1.12BThe ERP OEM should also have SLAbased 24/7 x 365 days supportcenter located in India withandmateriale. Asset managementmaterial2 TurnoverThe OEM’s average annual turnoverfor the last three financial years i.e.2013-14, 2014-2015 & 2015-16should be minimum INR 500 crores.Financial CapabilityStatement as inAppendix 1 Form –1.43 DevelopmentCenterThe ERP OEM should have at leastone development center in India.OEM development centers acrossworld should have minimum 1000developers involved in ERP productdevelopment.OEMSelfcertificate as perAppendix 1 Form –1.12B4 SupportThe ERP OEM should have SLA based24/7 x 365 days support withminimum 200 support members.OEM should have minimum onesupport center located in India.OEMSelfcertificate as perAppendix 1 Form –1.12B5 SystemIntegratorsThe ERP solution should beimplemented and maintained by atAppendix 1 Form1.12Ae. Asset management2 TurnoverAppendix 1 Form1.12D along withlicense agreementandclientcertificatea. Financial Accounting and Costingb. Payroll and HRd. PurchasemanagementThe proposed ERP should have beenimplemented and “Gone Live” inminimum five (5) clients out of whichtwo (2) in Government (State orCentral) / Public Sector Units/ ULBcustomers in India with minimumlicense cost and annual technicalsupport of Rs. 5 crore encompassingany three out of the following fivemodules in last 7 years

Addendum and Corrigendum-1RFP for Selection of System Integrator for Implementation of Enterprise Resource Planning Systemminimum 200 support teammembers.5 SystemIntegrators6NativeIntegration7 Source Code8 Integration9 Commitmentto SupportThe ERP solution should beimplemented and maintained byat least Five System Integrators inIndia as on date of issue of theRFP.Appendix 1 Form1.12AThe proposed COTS solutionshould have all the followingfunctions as natively integrateda. Financial Accounting andCostingb. Payroll and HRc. Project Managementd. Purchase and materialmanagemente. Asset managementOEMSelfcertificate as perAppendix 1 Form–1.12CProposed solution to come withcomplete transparency ficate as perAppendix 1 Form –1.12CThe solution should supportintegration with third partyapplications like open standardbased GIS software, BPMsoftware,DocumentManagement Software, paymentgateway, email gateway.OEMSelfcertificate as perAppendix 1 Form –1.12CThe OEM should commit tosupport the software for whichlicense is provided in the scope ofthis RFP at least for 7 years.OEM selfcertification asper Appendix 1Form –1.12Bindicating thecommitment toEnd of support date should nothave been announced for thePage 9 of 33least Five System Integrators in Indiaas on date of issue of the RFP.6NativeIntegrationThe proposed COTS solution shouldhave all the following functions asnatively integrateda. Financial Accounting and Costingb. Payroll and HRc. Project Managementd. Purchase and materialmanagemente. Asset managementOEMSelfcertificate as perAppendix 1 Form –1.12COEM Self-certificateas per Appendix 1Form –1.12C7 Source CodeProposed solution to come withsource code available to developersfor customization8 IntegrationThe solution should support OEM Self-certificateintegration with third party as per Appendix 1applications like open standard Form –1.12Cbased GIS software, BPM software,Document Management Software,payment gateway, email gateway.9 Commitmentto SupportThe OEM should commit to supportthe software for which license isprovided in the scope of this RFP atleast for 7 years.End of support date should not havebeen announced for the productproposed. OEM will abide by thesameSLAduringannualmaintenance support period asSystem Integrator in case of anyproduct bug raised on their serviceportal by the SI based on the prioritymatrix.OEM selfcertification as perAppendix 1 Form –1.12B indicatingthe commitmentto support alongwith productroadmap

Addendum and Corrigendum-1RFP for Selection of System Integrator for Implementation of Enterprise Resource Planning System10 IndiaLocalizationproduct proposed. OEM will abideby the same SLA during annualmaintenance support period asSystem Integrator in case of anyproduct bug raised on their serviceportal by the SI based on thepriority matrix.support alongwith productroadmapThe ERP product must be thecountry specific version for Indiawith statutory requirementsincorporated and should have alocalization support in terms ofVAT, Service Tax, IncomeOEM Selfcertificate as perAppendix 1 Form– 1.12C10 IndiaLocalizationThe ERP product must be the countryspecific version for India withstatutory requirements incorporatedand should have a localizationsupport in terms of VAT, Service Tax,IncomeOEM Selfcertificate as perAppendix 1 Form –1.12CTax, GST, Payroll etc. specific to India.Tax, GST, Payroll etc. specific toIndia.20.Section 6.1.2# Pre-Qualification CriteriaPre-QualificationCriteria - SystemIntegratorPage 105, 1061. The Bidder should be:Applicable Applicableto PrimetoBidder / ConsortiumSolePartnerBidderCertificate of Yes A company incorporated in Incorporation /India under the Companies RegistrationAct, 1956 (and subsequent Certificateamendments thereto) andin operation for at least 5 ServiceTaxyears as on publication of RegistrationbidORRegistered LLP as per theschedule 3 of the LLP Act2008 and in operation for atleast 5 years as on01.03.2017.Page 10 of 33ProofDocumentRequiredYes#Pre-Qualification Criteria1.The Bidder should be:ProofDocumentRequiredApplicable Applicableto PrimetoBidder / ConsortiumSole Bidder PartnerCertificate of Yes A company incorporated in Incorporation /India under the Companies RegistrationAct, 1956 (and subsequent Certificateamendments thereto) andin operation for at least 5 ServiceTaxyears as on publication of RegistrationbidORRegistered LLP as per theschedule 3 of the LLP Act2008 and in operation for atleast 5 years as on01.03.2017.Yes

Addendum and Corrigendum-1RFP for Selection of System Integrator for Implementation of Enterprise Resource Planning System Registered with the ServiceTax authoritiesPage 11 of 33 Registered with the ServiceTax authorities2. The prime bidder shouldhave average turnover ofminimum INR 150 crores inlast three financial years (FY13-14, FY-14-15, FY-15-16)from IT/ ITeS.FinancialCapabilityStatement asin Appendix 1Form –1.4YesNo2.The prime bidder shouldhave average turnover ofminimum INR 150 crores inlast three financial years (FY13-14, FY-14-15, FY-15-16)from IT/ ITeS.FinancialCapabilityStatement asin Appendix 1Form –1.4YesNo3. In case of consortium, thesecondmemberofconsortium should haveaverageturnoverofminimum INR 10 crores inlast three financial years (FY13-14, FY-14-15, FY-15-16)from IT/ ITeS.FinancialCapabilityStatement asin Appendix 1Form –1.4NoYes3.In case of consortium, thesecondmemberofconsortium should haveaverageturnoverofminimum INR 10 crores inlast three financial years (FY13-14, FY-14-15, FY-15-16)from IT/ ITeS.FinancialCapabilityStatement asin Appendix 1Form –1.4NoYes4. The Bidder (All Members incase of a consortium) musthave positive net worth as on31st March 2016.CertificateYesfromthestatutoryauditor / CAtowardspositive networth of thecompany as inAppendix1Form – 1.4Yes4.The Bidder (All Members incase of a consortium) musthave positive net worth as on31st March 2016.CertificateYesfromthestatutoryauditor / CAtowardspositive networth of thecompany as inAppendix1Form – 1.4Yes5. The Prime Bidder should ExperienceYeshaveexperienceof Statement asimplementing same COTS in Appendix 1ERP (as proposed) solution in Form – 1.5at least one (1) Government Provide(State or Central) / Public Evidences inSector Units/ ULB customers terms of copyin India with minimum work order /No5.The Prime Bidder should ExperienceYeshaveexperienceof Statement asimplementing same COTS in Appendix 1ERP (as proposed) solution in Form – 1.5at least one (1) Government Provide(State or Central) / Public Evidences inSector Units/ ULB customers terms of copyin India with minimum work order /No

Addendum and Corrige

Magic Quadrant of "Social Software in the workplace" for SM employees. The license cost for the same should be added in the price proposal as per format in Appendix 2. The implementation and support cost should be part of overall project implementation and support. Total number of users expected are 1000.