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Spring 2011International Journal of theAcademic Business WorldContentsIntention to Quit Among Warehouse Workers: An Extension of Past Research inA Unique Organizational SettingJeremy Stafford & Jana Beaver . 7Anticipating and Managing Resistance in Organizational Information Technology(IT) Change InitiativesJodine Burchell .19International Journal of the Academic Business WorldExploring Relationships between Project Characteristics and Reduced Functionality inSoftware ProjectsDenise Williams & David Williams . 29Workplace Violence: A Discussion and Ongoing StudyR. Bryan Kennedy, Eddy Burks, Susan Calhoun, Michael Essary, Susan Herring,Laura Lynn Kerner, & Ana Machuca. 35The SHCA Case: A Retrospective Look at a Net-Based Customer Service System LaunchDavid W. Palmer, Arthur Allaway, Giles D’Souza, & Alexander E. Ellinger. 41A Case Study in Leadership and Staff EmpowermentIrma S. Jones & Olivia Rivas . 53Constructing a Model for the Diffusion of IT/IS in Public Service OrganizationsMahmoud M. Watad . 59Exploring the Differences in Quality Practices in Developing CountriesGioconda Quesada, Marvin E Gonzalez, Carlo Mora-Monge, & Mark F. Hartley. 71Unleashing the Cracken: Does Internet Financial Reporting matter in Africa?Nacasius U. Ujah & Collins E. Okafor . 87A Cross-National Empirical Study Investigating theRole of Purchasing Purpose has on theCountry-of-Origin EffectKevin O’Mara, Kathryn Cort, & Gary Palin . 99Volume 5 Issue 1Spring 2011, Volume 5 Issue 1
INTERNATIONAL JOURNAL OF THEACADEMIC BUSINESS WORLDJW PRESSMARTIN, TENNESSEE
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Intention to Quit Among Warehouse Workers:An Extension of Past Research inA Unique Organizational SettingJeremy Stafford, Ph.D.University of North AlabamaFlorence, AlabamaJana Beaver, Ph.D.University of North AlabamaFlorence, AlabamaABSTRACTLogistics organizations frequently experience high levels of turnover among various occupationalgroups within the industry. Until recently, the vast majority of the turnover research had focusedon intention to quit among material transport workers, but had all but ignored material handlingpersonnel. Of the studies that were conducted, variables predicting various satisfaction dimensionsand intention to quit were examined either within a narrow person-organization fit or broad-baseddemographic, organizational, occupational, and individual framework. Furthermore, the findingsin each of these studies reflected the aggregated scores of worker attitude surveys from multiple organizations spread out across multiple states and even geographic regions. The current study examinedthe combined influence of person-organization fit and demographic variables on intention to quitamong warehouse workers (N 134) from a single logistics operation, and examined the influenceof previously untested predictor variables. Results observed partial support for previous findings,and provided new insights into intention to quit among an occupational group that continues to beoverlooked by organizational behavior researchers.INTRODUCTIONAmong logistics organizations, frequent turnover is a perennial concern (see Richardson,1989) because high rates of turnover severelyrestrict a logistics organization’s ability to maintain often continuous operations. And due to thenature of the work itself, turnover rates in logistics related occupations can be quite substantial.For example, Keller and Ozment (1999) reportedthe average turnover among transport drivers as100%, and many turnover rates as high as 300%have been reported. Among warehousing industry workers the average rate of turnover can alsobe excessively high (see Gooley, 2001; Mullins,2002).Given that the excessive rate of turnover in logistics related jobs has been a long standing issue,and because the number of workers in the transportation and warehouse industry is expected toincrease by 11% over the next decade (U.S. De-partment of Labor, 2009) it is surprising at howlittle research has been conducted to investigateits antecedents. Furthermore, of those studiesthat have been conducted in the past decade, thevast majority had focused almost exclusively onthe factors contributing to turnover of truckingand logistics management personnel (Autry &Daugherty, 2003). This is unfortunate in that asignificant proportion of the logistics industryworkforce had been all but ignored until Autryet al., (2003) initially examined the influencesof turnover and coping among warehouse distribution workers. In their study, relationshipsbetween both cognitive and affective dimensionsof person-organization ‘fit’ with job satisfaction,intention to quit, and coping were examined.The key findings in the author’s study were thoseworkers’ expectations about the agreement between their perceptions and the characteristicsof their company and their supervisor influencedtheir job satisfaction. Increased job satisfactionInternational Journal of the Academic Business World7
Jeremy Stafford & Jana BeaverIntention to Quit Among Warehouse Workers: An Extension of Past Researchamong employees was also associated with morepositive behavioral intentions such as decreasedintention to quit and absenteeism, and increasedwork effort and willingness to seek additionaltraining.viously untested predictor variables, and to address the call for more research by Min (2009).An overall summary of the current research andhypothesized relationships is shown in Figure 1.Despite the call for more research by Autry etal., (2003), an exhaustive search of current literature on the ABI/Inform database yielded onlyone published study that examined turnoverinfluence of warehouse workers since Autry etal., (2003). Specifically, Min (2009) examined
For example, Keller and Ozment (1999) reported the average turnover among transport drivers as 100%, and many turnover rates as high as 300% have been reported. Among warehousing indus-try workers the average rate of turnover can also be excessively high (see Gooley, 2001; Mullins, 2002). Given that the excessive rate of turnover in logis-
