SOCIAL MEDIA GUIDE 2016 - United States Air Force Academy

Transcription

SOCIAL MEDIA GUIDE2016

Table of ContentsTable ofContentsIntroduction2Social Media for Air Force Leaders3Social Media for Airmen4Social Media for Families5Cyber Bullying6Common Social Media Platforms6Social Media Tips7Geotagging8Telling the Air Force Story9Frequently Asked Questions11Social Media Terms13References13PublishedDecember 2016Air Force Academy Public AffairsU.S. Air Force Academy Public Affairs2304 Cadet Drive, Suite 3100U.S. Air Force Academy, CO 80840(719) 333-7731 usafa.pataskers@usafa.eduLt. Col. Allen Herritage, Public Affairs DirectorCapt. Josh Benedetti, Public Affairs Deputy DirectorTech. Sgt. Jasmine Reif, Public Affairs OperationsPublished XX/xx,20161AIR FORCE ACADEMY SOCIAL MEDIA GUIDE

IntroductionIntroduction toSocialMediaThis guide will help youshare information effectively while following AirForce Academy instructionsand protecting operationssecurity. These simple,easy-to-follow tips will helpyou use social media in yourprofessional and personallife. This guide is for informational purposes only anddoes not replace official AirForce policy.People of all ages usesocial media daily. According to December 2015 Pewdata, 73% of adults who areonline dailyparticipate in socialnetworking. It’s an efficientway to keep in touch withfriends and family, connectwith people over commoninterests and get entertainment or news.You are encouraged touse social media to shareyour experiences as anAirman and a cadet. You cancontact your local publicaffairs office to see if theycan share your story, or youcan publish information onyour social media accounts.Whether you’re sharinginformation with just your”In today’s Air Force, all Airmen arecommunicators. Air Force leadersknow the effect social media hason Airmen and society and weencourage everyone to maintaina professional, but real presenceonline. If we don’t tell our story,someone else will.”Chief Master Sgt. Max GrindstaffU.S. Air Force Academy CommandChief Master SergeantAIR FORCE ACADEMY SOCIAL MEDIA GUIDEclose friends and family orsharing it with the world ina YouTube video or blog,you’re informing peopleabout what it’s like to be apart of the world’s greatestAir Force. Your stories mightinspire someone to attendthe Academy, join the AirForce, support the Air Force,comfort a parent or spouse,improve morale or correctinaccurate information.Air Force families maywant to use social media tokeep in touch with deployedAirmen, network with othermilitary families and sharestories on social media.Leaders can feel comfortable about using socialmedia and letting theirAirmen use social media.It’s one of the many toolsavailable to communicateinformation, and it has avalue-added capability ofpromoting interaction.If you would like more information about using socialmedia, contact the U.S. AirForce Academy Public Affairsoffice at usafa.pataskers@usafa.edu or (719) 3337731; DSN 333-7731.2

LeadersSocial media andsocial networkinghave evolved tobecome the primarycommunicationmethods used bytoday’s Airmen,families and leaders.The dynamic natureof social media allowspeople to interactwith diverse audiences in an informaland transparentenvironment. It’s anavenue for leaders tohelp shape conversations about their unitsand missions and connect with people ona personal level.Commanders at major commands willuse different social media strategies andsocial networking tools than wing-levelcommanders. USAFA public affairs representatives can create a tailored approachto balance the needs of senior leaders withthe needs of key audiences. Remember thatsocial media is not intended to push information – it’s for sharing interesting contentand building relationships with online followers. Social media channels help bridgethe information gap for people who knowvery little about the military in general.When using social media in anofficial capacity, it’s important to be honestabout who is postinginformation on behalfof senior leaders. Ifyou’re using socialmedia to keep intouch with family andfriends, it might notmake sense to allowsubordinates accessto your personalaccounts. Air ForceInstruction 1-1, AirForce Standards,outlines how leaderscan use socialnetworking sites.All leaders are reminded to maintainappropriate communication and conductwith enlisted personnel, peers, superiorsand subordinates (to include civiliansuperiors and subordinates). If yourpersonal social media accounts arepublicly viewable and show your Air Forceaffiliation, consider what your photos,videos, posts and comments say aboutyou, your values and beliefs and the imageyou portray of the Air Force.Air Force leaders can encourage theirAirmen to tell their unique Air Forcestories. They can also work with their localpublic affairs office to use social mediachannels to communicate with theirAirmen, stakeholders, news media,families, local community and the public.Social Mediafor LeadersTHINGS TO CONSIDER:Encourage Airmen to tell theirunique Air Force storiesBe honest about your unit and mission(without violating OPSEC)Keep your interactions conversational andinformal, yet professional and tasteful3AIR FORCE ACADEMY SOCIAL MEDIA GUIDE

In general, the Air Force views social media sites positively and respects your rights as Americansto use them to express yourself. However, by the nature of your profession, you are always on therecord and must represent our core values. Air Force Instruction 1-1, Air Force Standards, outlineshow Airmen should conduct themselves on social networking websites. Here are a few things toremember when communicating online via social media as an Airman:1You are personally responsible for what yousay and post on social networking servicesand any other medium. You can be held inviolation of the UCMJ for inappropriate socialmedia posts.2Consider how a post can be interpreted bythe public. Be cautious about crossing the linebetween funny and distasteful. If you havedoubts about whether you should post something, err on the side of caution. If the post inquestion concerns the Air Force, discuss theproposed post with your supervisor or yourUSAFA public affairs office.3Maintain appropriate communication andconduct with officer and enlistedpersonnel, peers, superiors andsubordinates (to include civilian superiorsand subordinates). Per the CSP, upper-classcadets may not develop relationships withfourth class cadets via social media.HashtagsWhen posting on social media platforms like Twitter,Facebook, Instagram, Flickr, etc., you can use hashtagsto help tell your story to a wider audience.What’s a hashtag?A hashtag categorizes topics in social media. The hashtagsymbol “#” is used before a keyword or phrase (no spaces).You can follow specific hashtag topics to see a consolidatedlist of relevant posts by other social media users.###How can Airmen use hashtags?You can use a hashtag to mark keywords or topics.What Air Force hashtags should I use?#The Air Force Academy uses #USAFA and #YourAcademy.Visit the Air Force Academy’s Twitter page:http://twitter.com/AF AcademyAIR FORCE ACADEMY SOCIAL MEDIA GUIDE4AirmenSocial Media for Cadets & Airmen

Social Media for FamiliesFamiliesAs a family member, you areintegral to the success of theAir Force. Without your support,Airmen and cadets wouldn’t beable to accomplish the greatwork they do every day. TheAir Force stories you share onsocial media help maintain themorale of Airmen and educatethe public about the Air Force.You’re encouraged to use socialmedia to talk about the AirForce and keep in contact withthe Airmen in your life. However, you should use it safelyand effectively.It’s important for Airmen,cadets, and their families toidentify and safeguard criticalinformation about militaryoperations. Be cautious aboutsharing personal informationor communicating with peopleover social media. Posting toomuch information couldjeopardize the security ofAirmen and missions.Social content shared byAirmen and families is a majortarget for those looking to gainaccess to sensitive information in order to impersonate,blackmail or intimidate. Whilethere is a definite benefit tousing social media, be wary ofthe details you provide.- Don’t post the exactwhereabouts and activities ofdeployed Airmen.- Be general about the datesand locations concerning anAirman and cadet’s trip arrivaland departure.- Don’t make yourvacation dates public onsocial networks. Criminals maytrack your activities and knowexactly when to break into yourto help protect the informationhome while you’re on vacation.exchanged.- Be careful about publiclyYou may also want tofollow the main Air Forceposting children’s photos,Academy social medianames, schools, ages andaccounts (listed on page 14),schedules.your local base’s accounts or- Consider the image youthe accounts of your Airman’sportray on social media. Thinkbase for the latest informationbefore you share informationon the work your Airman does.that could jeopardize youYou can help support theirand your Airman’s career orspecific missions by sharingreputation.their social media content- Let children know theyand experiences with yourshould seek help forcyberbullying.followers and friends.You’re encouraged to use- If your account has beensocial media to engage in suphacked or you have receivedport networks, such as spouse’sthreats from unfriendlyclubs, event committees,forces/individuals, report thischild care groups or local civicinformation to public affairsactivities. These groups are notand the military member’sconsidered official Air Force sochain of command.cial media, andyou don’t needHow can I share my experiencespermission toas an Air Force family member?form a groupBlog about what it’s like to have an Airman in theof your own.family or give tips about military lifeYou may wantPost photos of places you’ve visited while in theto limit themilitarymembershipShare photos of your cadet’s graduationand visibilityof the groupShare an Air Force article about your Airman’sachievements5AIR FORCE ACADEMY SOCIAL MEDIA GUIDE

Cyberbullying – What it is and how to stop it! Pretend they are other people online totrick others Spread lies and rumors about victims Trick people into revealing personalinformation Send or forward mean text messages Post pictures of victims without theirconsentSome people don’t think it’s a big deal, don’tconsider the consequences, are encouragedby friends or think they won’t get caught.Contrary to what cyberbullies may believe,cyberbullying is a big deal and can cause avariety of reactions in people such as revengeseeking, anger or depression.if you are being cyberbullied you can: Block communication with the cyberbully Delete messages without reading them Talking to a friend about the bullying Report the problem to your chain ofcommandDo the following to prevent others from cyberbullying: Refuse to pass along cyberbullyingmessages Tell friends to stop cyberbullying Block communication with cyberbullies Report cyberbullying to yourchain of commandIf you wouldn’t say it in person,don’t say it online. Delete cyberbullying. Don’t write it. Don’t forward it.Common Social Media PlatformsFacebookPromotes social interactionamong users through posts,commentaries, links, photosand videos.TwitterA platform that began as amicroblog has evolved into asocial messaging, event coordinating, news reporting andmarketing utility.MeerkatA live streaming app that linkswith a Twitter account, lettinga person on one side of thephone stream a live video feedof whatever they’re lookingat — or a video selfie. BecauseTwitter credentials are usedto sign into the app, all thecommentary moves throughthe social network.PeriscopeEnables user to “go live” viaa mobile device anytime andanywhere. The app enablesyou to become your own “onthe go” broadcasting station,streaming video and audioto any viewers who join yourbroadcast. Once a broadcastis over, others can watch areplay, and even providefeedback, within Periscope forup to 24 hours. App owned byTwitter.Yik YakA location-based anonymoussocial network - users cancomment and vote on otherusers’ posts, but only withintheir community. You can“peek” on the activities ofother communities, but youcan’t interact with them.AIR FORCE ACADEMY SOCIAL MEDIA GUIDEWhisperApp lets you upload youranonymous confessions inmeme-like block letters overstock photography.SnapchatA photo and video messagingapp that allows users to sendphotos and videos – calledsnaps – to friends. Those videos and photos will disappearafter 10 seconds of viewing.InstagramA mobile app that enables itsusers to take photos and videos and share them on a variety of social media platforms.Key features are the filtersavailable to enhance photosand videos prior to sharing.6PlatformsBeing a victim of cyberbullying can be a commonand painful experience. Airmen and cadets whocyberbully can be held in violation of the UCMJ.You are also held to Air Force standards of conduct, which require you to respect others and dowhat is right even when no one is looking. Peoplewho cyberbully might:

16No classified informationDon’t post classified, sensitive or For Official Use Onlyinformation (For example, troopmovement, force size, weaponsdetails, etc.). If in doubt, talk toyour supervisor, AMT or AOC.2Stay in your laneDiscussing issues that arerelated to your life as a cadet oryour career field in the Air Force isacceptable and encouraged, but youshouldn’t discuss areas of expertisewhere you have no first-hand knowledgeor experience.3Obey applicable lawsYou must keep federal law,Department of Defense directives andinstructions, Air Force instructions, CadetSight Picture and the Uniform Codeof Military Justice in mind when usingsocial media in official and unofficialcapacities. As an Airman, you are on duty24 hours a day, 365 days a year.Tips14Differentiate between opinion andofficial informationYes, tell them what you think justmake sure you state that it’s your opinion and not that of the organization’s.5Use your best judgmentWhat you write may have seriousconsequences. Once you postsomething on social media, you can’t“get it back.” Even deleting the postdoesn’t mean it’s truly gone. Ultimately,you bear sole responsibility for what youpost.Replace error with factWhen you see misrepresentationsmade about the Air Force Academy insocial media, you may certainly identifyand correct the error. Always do so withrespect and with the facts. When youspeak to someone who has anadversarial position, make sure whatyou say is factual and respectful. Don’targue, just correct the record.67usefulsocialmediatips7Be aware of the image you presentAny time you engage in social media,you’re representing the Air Force. Don’tdo anything that discredits you or ourservice.8Be cautious with information sharingMaintain privacy settings on yoursocial media accounts, change yourpasswords regularly and don’t give outpersonally identifiable information. Becautious about the personal details youshare on the Internet.9Avoid the offensiveDon’t post any defamatory,libelous, vulgar, obscene, abusive,profane, threatening, racially orethnically hateful or otherwiseoffensive or illegal information ormaterial.10Don’t violate privacyDon’t post any information that wouldinfringe upon the proprietary, privacy orpersonal rights of others.1112Don’t violate copyrightDon’t post any information or othermaterial protected by copyright withoutthe permission of the copyright owner.AIR FORCE ACADEMY SOCIAL MEDIA GUIDE

Don’t misuse trademarksDon’t use any words, logos or othermarks that would infringe upon thetrademark, service mark, certificationmark or other intellectual property rightsof the owners of such markswithout owner permission. The official Academy seal, emblemand coat of arms can be downloaded atusafa.af.mil. The Academy is in the process of developing a new branding imagewith usage gudelines. All documents,websites and social media sites will beupdated once finalized.14No endorsementsDon’t use the Air Force Academy nameto endorse or promote products, politicalpositions or religious ideologies.15No impersonationsDon’t manipulate identifiers in yourpost in an attempt to disguise, impersonate or otherwise misrepresent youridentity or affiliation with any otherperson or entity.16Don’t promote yourself for personal orfinancial gainDon’t use your Air Force Academy affiliation, official title or position to promote,endorse or benefit yourself or anyprofit-making group or agency. Fordetails, refer to the Code of FederalRegulations, Title 5, Volume 3, sec.2635.702, Use of Public Office forPrivate Gain, in the Joint EthicsRegulation or Air Force Instruction 35101, Public Affairs Responsibilities andManagement.17Follow Air Force EO policiesThe Air Force policy requires equalopportunity and treatment for everyoneirrespective of their race, color, religion,national origin, sex, or age. This policyapplies to official and personal socialmedia posts. Acceptable example: “I wishthe government would make stricter immigration laws” Unacceptable: “The U.S.needs to kick all Mexicans out, they arelike roaches.”What’sgeotagging?Geotagging adds geographicalidentification data to photos,videos, websites and textmessages through locationbased applications. Thistechnology helps people findimages and information basedon a location from a mobiledevice or desktop computer.Tips13How shouldAirmen usegeotagging?Airmen should be cautiouswhen enabling the geotaggingfeature on mobile, locationbased apps because theycould potentially createpersonal and operationalsecurity risks. Disablegeotagging at sensitive ordeployed locations.AIR FORCE ACADEMY SOCIAL MEDIA GUIDE8

How can Airmen andCadets tell theirstories ?Airmen already use social media to tell theirfriends and families about their Air ForceAcademy experiences, but what are the bestways for sharing text, photos and video onYouTube, Instagram, Facebook and Twitter?Read the fictional scenarios below to seehow Airmen can leverage these socialnetworking sites to tell the Air Force story.SCENARIOMaj. Josh Henderson, air officercommanding, and Tech Sgt. Shaun Lyle,academy military trainer, are proud oftheir service and the Academy mission.They use social media to tell others abouttheir Air Force job and experiences. Seehow Henderson and Lyle use YouTube,Instagram, Facebook and Twitter to tellthe Air Force story.1. Uses interesting video thathighlights mission.2. Uploads a three-minute video,which is the ideal length.Examples3. Video includes good description,title, tags and keywords.4. Video resolution is 720p or 1080p.1. Uses action shot.2. Includes relevant and descriptivephoto through search engines.3. Photo has caption identifying AirForce people and resources.4. Photos don’t violate regulations orcompromise OPSEC.9AIR FORCE ACADEMY SOCIAL MEDIA GUIDE

Josh HendersonPretty awesome experience today! The 4th degrees are greeting perfectlyin week 1 of the fall semester. Check out the Air Force Academy’s page tolearn more about how we train cadets.Daily life at the Academygo.usa.govviolations).2.Tags the Academy to link readers to the base’s official Facebook page.more guidance on releasable photos).4. Keeps post brief and concise for mobile and tablet users.5. Uses enthusiastic and positive messages to describe his job and experience.Examples1 dayShaun Lyle @shaunlyleusafLooks like an awesome day to mentor cadets. It’s really great to helpthem see the role enlisted play in the AF. @AF Academy #AirForce1 dayShaun LyleRT @AF Academy working as a team! Shout out to the AMTs and AOCswho teach cadets to be humble, approachable and credible. #USAFA1. Keeps tweet under 125 characters to allow followers to retweet his post(140 characters is the maximum allowed on Twitter posts including hyperlinks).2. Mentions “AF Academy” using @ symbol to link readers to Academy’s3. Uses shortened URL (e.g., http://go.usa.gov) to save characters.Shorten URLs at websites such as bitly.com or tinyURL.com.4. Links tweet to Air Force Academy’s official hashtag by using # symbol(hashtags help group tweets by keywords and topics).5. Retweets a tweet from the Academy to give followers more information aboutthe mission.AIR FORCE ACADEMY SOCIAL MEDIA GUIDE10

FrequentlyAskedQuestionsQ: Who do I contact if I want to set up a USAFA organization Facebook, Twitter or Instagrampage/group?A: The official base Facebook page should be limited to wing-level or higher. This allowsthe official page to display all relevant base information on one cohesive space, rather thanhave the information spread out among several pages. Closed Facebook groups are permitted for smaller, more specific organizations such as cadet clubs, faculty departments, sportsteams etc. All USAFA organization/department social media pages, to include Instagram andTwitter must be approved by USAFA Public Affairs.Q: How do I get my information out to my base or official Air Force social media platforms?A: Public affairs offices love to hear from their Airmen and families about potentialstories or military-related events. They can assist you with coverage and share your storieswhen appropriate. However, public affairs offices are not allowed to advertise or appear tomake official endorsements, so there are limitations to their support. For sharing materialwith the official Air Force Facebook, Twitter, Blog or other platforms, contact your Academypublic affairs office.FAQsQ: What regulations apply to an Airman using social media platforms?A: All regulations that normally apply—you are always an Airman. You represent theAir Force in all of your words and actions. Simply put, as a member of the military, you areheld to a higher standard than your peers. This applies to photos involving alcohol or riskybehaviors, sharing questionable or inappropriate material, fraternization/unprofessionalrelationships, and speaking disrespectful words in violation of the UCMJ. Always considerthe consequences before you send your post into cyberspace. You are ultimately responsible for what you post. You are entitled to your opinions, but be clear in your statements thatyou are expressing your own opinions and not those of the Air Force.Q: Am I allowed to develop a mobile application?A: Any Airman who develops an app for official purposes must consult with his or her supervisor and the Academy Public Affairs Office, who will consult with Air Force Social MediaDivision for guidance.Q: Can I post photos or videos of myself in uniform on social media?A: Airmen can post photos or videos of themselves on their personal social media pagesas long as they do not imply endorsement of commercial or non-profit11AIR FORCE ACADEMY SOCIAL MEDIA GUIDE

organizations and comply with Air Force Instruction 36-2903, Dress and PersonalAppearance of Air Force Personnel. Airmen and cadets must not portray the military/USAFA ina negative or disgraceful manner.Q: Am I allowed to access social media sites while I am at work?A: Yes, social media sites can be accessed for official purposes. In general, Air Forcemembers are not prohibited from accessing personal social media accounts at work. However, the following must be remembered:- Personal accounts are not covered by the terms of service agreementsestablished with the Department of Defense. The DoD is not responsible forindividual obligations or agreements established during personal use.- Do not use official contact information to establish personal accounts. Personal accounts should be established using personal telephone numbers and/or emailaddresses.- Personal accounts should not be used to conduct official DoD communication, exceptwhen official communication channels are not available. Personal accounts may be used toparticipate in professional networking, development and collaboration related to, but notdirectly associated with, official mission.Q: What should I do if I am contacted by media members through my private social mediaaccount(s)?A: Airmen should refer the media to the Academy public affairs office, and spouses mayalso contact the Academy public affairs office for assistance. It is not appropriate for mediamembers to solicit opinions or official quotes through social media without first workingthrough public affairs. You are not obligated to answer their questions; however, if you areinterested in completing an interview, your public affairs office will be able to assist youwith preparing and setting up a formal interview.Q: What should I do as a family member if I see sensitive information posted on social networking sites?A: If you find that someone has posted sensitive information on a social media platform,politely ask the individual to remove/edit his or her post. If unsuccessful, you can contactyour local public affairs office or use your family member’s chain of command for assistance.Have more questions? Contact the Academypublic affairs office at (719) 333-7731 oremail Usafa.pataskers@usafa.eduAIR FORCE ACADEMY SOCIAL MEDIA GUIDE12FAQsQ: What do I do if someone creates a fake social media presence?A: If there is a fake account, you may report it to the social media platform’s help section,and contact Academy Public Affairs for help at usafa.pataskers@usafa.edu.

ReferencesThe following DoD and Air Force publications contain information toconsider when using social media. DOD Web policies are viewable athttp://www.defense.gov/webmasters, and Air Force instructions are accessible at http://www.e-publishing.af.mil.DODI 8550.01, DoD Internet Services and Internet-Based Capabilities: Covers applicability, definitions, policy, responsibilities and releasability regarding Internet-basedcapabilities.AFI 35-101, Public Affairs Mission: Covers the overall public affairs mission and how tocorrectly implement it.AFI 35-107, Public Web Communications: Addresses the Public Web and Social Mediaprograms.AFI 35-113, Internal Information: Section 15 covers social media.AFMAN 33-152, Communications and InformationUSAF Academy Instruction 33-115 Communications and InformationAFCWM 36-3501, The Cadet Sight PictureNew social media termsHere are a few new terms used on socialmedia platforms like Facebook, Twitter,and Pinterest.Meme - An idea or concept that isshared between people online.Filters - Instagram and Snapchat offermany filters, which are used to changethe effect, color or exposure of a photobefore posting it.ReferencesSnapchat story- A stringof Snapchats that lastsfor 24 hours. Userscan create storiesto be shared withall Snapchatters orjust a customizedgroup of recepients.13Hearts -A feature of the Periscope appthat measure popularity and act as virtual thumbs up and appreciation of thebroadcaster.Reach - A data metric that determinesthe potential size of audience any givenmessage could reach. It does not meanthat that entire audience will see yoursocial media post, but rather tells youthe maximum amount of peopleyour post could potentiallyreach.Scope– A livebroadcast sessioncreated throughperiscope.Scoper– A nicknamefor a periscope user.AIR FORCE ACADEMY SOCIAL MEDIA GUIDE

Check out whatthe Academy isdoing on socialmedia!The Academy social media program includes keysocial networking websites where the Academyengages with Airmen, families and the generalpublic. Here are a few links to official Academysocial media alSOCIAL MEDIA GUIDE2016Twitterhttp://twitter.com/AF Instagramhttp://instagram.com/af academyAir Force Social Media s.aspx

U.S. Air Force Academy Public AffairsAir Force Academy Public Affairs2304 Cadet Drive, Suite 3100U.S. Air Force Academy, CO 80840(719) 333-7731usafa.pataskers@usafa.edu

AIR FORCE ACADEMY SOCIAL MEDIA GUIDE 4 Airmen In general, the Air Force views social media sites positively and respects your rights as Americans to use them to express yourself. However, by the nature of your profession, you are always on the record and must represent our core values. Air Force Instruction 1-1, Air Force Standards, outlines