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Heywood Middleton and RochdaleChildren Services.Information PackInformation PackInformation Packorthern Care AllianceInformation Pack
HELPLINEIf members of staff are experiencing issues relating to the transfer of servicesfrom Pennine Care Foundation Trust (PCFT) to Northern Care Alliance (NCA),which cannot be resolved locally, a helpline will be in place for the first 28days, please call 01706 517917The purpose of the Services Transition Helpline is to ensure staff are fullysupported through the transfer from PCFT to the NCA.In the first instance it is recommended that staff consult the welcome pack thathas been issued to all staff, which contains information on support servicearrangements post transfer. If the answer to the query is not clear from thewelcome pack, it is recommended that staff consult their line manager initiallyto discuss a solution.The helpline is not intended to replace existing routes of escalation foroperational matters within teams, nor the day to day support arrangementswhich exist for corporate services (for example the IT helpdesk).It provides a route for escalation for any urgent issues which could disrupt dayto day operations.2
A message from the Workforce Team .We are delighted to welcome our new colleagues.Most of you will continue to do the same job, in the same place. However, we understandthat there will be various things for staff new to the Northern Care Alliance (NCA) to get togrips with in the first few weeks after transfer. This pack is intended to provide you with asmuch information as possible to guide you through. We have been working hard to ensurethe transfer is as free from disruption as possible for you but equally we know thatoccasionally hiccups do occur, and the pack includes telephone numbers and emails for youto contact should you need more support. Please do not hesitate to contact us.We hope you will be as excited to join us as we are to have you. Here at The Northern CareAlliance we are at the forefront of many pioneering developments in health and social careon both a national and regional basis.The Northern Care Alliance is a newly formed organisation made up of four careorganisations; all of which provide something to offer every individual.If you want to make an impact in your career, The Northern Care Alliance is the place to doit. As one of the largest NHS organisations in the UK, we are creating an environment thatwill inspire and empower you to be the best that you can be.3
Table of ContentsWelcome3Northern Care Alliance (NCA)14Overview14Our vision16Meet the Leadership Teams17Key Operational Messages18Key Departments19Clinical governance19Complaints19Health and safety19Incident reporting and Datix20Infection prevention and Control21Patient Advice and Liaison Service (PALS)22Patient and service user experience23Safeguarding adults and children23Volunteers25Staff guide to police requests26Communications28Estates and facilities34Car parking34Financial services35Health records37IM&T384
Helpdesk43Informatics and Business Intelligence44Information governance45Interpretation and translation service48Learning and organisational development49Appraisals49Apprenticeships50Clinical skills training51CPD funding and external training53e-Learning53Equality, diversity and inclusion(ED&I)55Library & knowledge service57Mandatory and core training60Practice Education facilitators (PEFS)63Preceptorship63Resuscitation and simulation training64Staff engagement65Talent and organisational development65Trainee Nurse Associates (TNAs)66Widening participation66Education centres68Procurement695
Workforce70Absence recording70Access to Buildings70Annual leave71Bank workers71Childcare vouchers71Employee self service71Expenses72Eye Tests73Foundation Trust membership73HR policies and procedures73ID badges74Increments74Job descriptions74Lease cars74Occupational Health74On Call75Pay day75Payroll cut off dates76Personal files76Recruitment77Right to work77Secondments77SMART timesheet77Tax on enhancements in November78Termination & change forms for ESR786
Useful linksTerms and conditions78Uniforms78Key contacts in workforce79847
Welcome to Bury and Rochdale Care OrganisationFairfield General Hospital and Rochdale Infirmary have come together to create a careorganisation with a true focus on community based care. Innovative ways of deliveringpatient centred care used in our award winning Stroke centre at Fairfield and the pioneeringHeywood Middleton Rochdale Emergency Assessment and Treatment Team (HEATT) careservice developed at Rochdale demonstrate that this care organisation is one that providesa unique service for the surrounding population.Bury Division of Integrated CareFairfield General is located two miles from the centre of Bury and 10.5 miles north ofManchester, it is Bury’s only hospital. It is the main site for elective surgery in NorthManchester and is one of three primary stroke units in Greater Manchester.The Trust has invested 2m to improve facilities in the hospital's accident and emergencydepartment. The improvements include a new, dedicated Children's A&E department andthese new facilities were launched in summer 2014.Services within Bury include: Emergency and Urgent CareGeneral and Specialist MedicineElective Orthopaedic surgeryENTGastroenterologyClinical Support ServicesBury provides an Emergency Department and Urgent Care service providing access to Acuteservices for patients referred from the community. In partnership with Bury Local Care8
Organisation and the transferring community staff, the care organisation is making greatstrides in working towards integrated care pathways.Heywood Middleton & Rochdale Division of Integrated CareYou will be joining the Rochdale Division of Integrated Care (aspart of the Bury and Rochdale Care Organisation) and so joinexisting teams of innovative and integrated community healthand care services. There is strong and trusted partnershipworking within the Borough of Rochdale and we are at anexciting time in our transformation and local care organisationdevelopment plans. The management and leadership teamslook forward to warmly welcoming you.Rochdale Infirmary is situated close to Rochdale town centreand lies 14 miles north east of Manchester. We provide a rangeof hospital services including a 24/7 Urgent Care Centre (UCC),short stay inpatient Clinical Assessment Unit, Oasis Unit foracute medical patients with dementia, day surgery, a specialistPennine Rheumatology Centre, x-ray and blood testing,antenatal services, early pregnancy unit, outpatient clinics, and a specialist Eye Unit. Theinfirmary is also the main base of our community borough-wide therapy services,community IV therapy team and Urgent Community Care Team.Our Integrated Neighbourhood Teams and Specialist Nursingand Therapy Services are based in the community in our sixneighbourhood bases across Heywood, Middleton &Rochdale.Community services within the division include: Early Supported Discharge Stroke and CNRTRespiratory and Heart Failure TeamFalls and Community PhysiotherapyAmputee serviceSelf-Management service9
Speech and Language TherapyDistrict Nurses and Community MatronsBladder and Bowel serviceTissue Viability and LymphoedemaBooking and Liaison ServiceOut of Hours District Nursing Team (inc enhanced response service)Living With and Beyond Cancer ServiceHome IV Therapy TeamUrgent Community Care Team (including HEATT and Care Home extra Support)One Rochdale Health and Care - Local Care OrganisationOne Rochdale Health and Care is the Borough’s Local Care Organisation (LCO). OneRochdale Health and Care is the organisation that is leading the transformation of healthand care services across local communities and neighbourhoods.Working across a partnership including Rochdale Borough Council, GPs and the ClinicalCommissioning Group, One Rochdale Health and Care ensures local people are providedwith the best possible care services in a place of their choice.One Rochdale Health & Care is committed to: Involve local residents in the delivery ofhealth, care and wellbeing servicesBring staff and residents together tocoordinate and plan activities that deliverthe goals of the LCO.Ensure that decisions about deliveringhealth and care services involve residents inlocal communities.Fully engage with local residents to listenand implement their ideas about deliveringcare services.10
The One Rochdale Health & Care Neighbourhood approach is built upon the followingprinciples:We buildrelationships andcreateconversationsHelping people toimprove theirlivesORHCNeighbourhoodApproachPrinciplesWe start fromstrengthsWe listen,learnand respond11
HMR Division of Integrated Care
HMR Management TeamZeph CurwenDivisional Managing DirectorVick ThorneDivisional Director ofNursingDamien HeakinAssociate Director ofFinanceDeborah Lyon – Director of LCODevelopmentRuth ChamberlainUrgent Care and IntermediateTier Services DirectorateManagerCharlotte MarshallHMR CommunityServices DirectorateManagerJackie HeatleyUrgent Care andIntermediate TierServices AssistantDirector of NursingSharon HollisterHMR Community ServicesAssistant Director of NursingAlyson MannDirectorate ManagerLouise WildeMichael HudsonAssistantDirectorate ManagerLead NurseOphthalmologyMichelle WaiteDivisional HR Business PartnerPaula JonesLynn HampsonHead of AdultTherapiesClinical Director forHMR CommunityServicesCraig WoodDivisional GovernanceManagerDr Mark CoatesDivisional ClinicalDirectorDr Stephen GerrardDr Zal AlamMr Farhan QureshiMark BondClinical DirectorClinical DirectorClinical DirectorOperations ManagerOphthalmology13
Northern Care AlliancePennine Acute Hospitals NHS Trust and Salford Royal NHS Foundation Trust have joinedtogether to create a new Group of hospitals to deliver a variety of local health and socialcare services. This is known as The Northern Care Alliance.The Alliance is being developed to fully align and be consistent with the priorities of thestrategic themes of the Greater Manchester Health and Social Care Partnership. It willdevelop new ways of working that will ensure patients receive consistently high standardsof care.Salford Royal and the hospitals and community services that make up Pennine Acute havenow become individual Care Organisations managed under The Northern Care Alliance.The four Care Organisations are:Salford Care Organisation - Salford Royal Hospital and Integrated ServicesNorth Manchester Care Organisation - North Manchester General Hospital andCommunity ServicesOldham Care Organisation – The Royal Oldham Hospital and Community ServicesBury and Rochdale Care Organisation - Fairfield General Hospital & Rochdale Infirmaryand Community ServicesTo enable the safe delivery of high quality care at scale, a leadership team of directors hasclear accountability and authority to govern each Care Organisation. The new leadershipteams ensure healthcare services are clinically and financially sustainable across a numberof localities.This means that patients, no matter where they are treated across The Alliance, willexperience personalised care that is based on need and consistently high standards of care.Each Care Organisation leadership team consists of a Medical Director, Director of Nursing,Managing Director, Finance Director and Director of Integrated Community Services where
appropriate. Together they manage and are responsible for the day to day running of thehospitals and community services of their Care Organisation. Additionally one of the fourmembers of each leadership team is appointed as the Chief Officer.This new site-based operational management model has been designed to strengthen andimprove senior leadership support at hospital level, strengthen engagement with staff andclinical teams, and take operational decisions for each site and service included in its area.The leadership teams are also able to focus on strengthening relationships and joint workingacross health and social care with local care partners including local authorities, localcommissioners, and the local community and voluntary sector in Oldham, Bury, Rochdale,North Manchester and Salford.From 1 April 2017, the Trust Boards of both organisations at Salford Royal and PennineAcute Trust delegated their functions to The Northern Care Alliance “Committees inCommon”. While the two Trusts currently remain statutory bodies, The AllianceCommittees in Common will effectively manage both Trusts.Together as an Alliance of local healthcare providers we will be one of the largest NHSorganisations in the country, serving a population of over 1 million people across our localcommunities.15
It is planned that North Manchester General Hospital will join the new city-wide hospitalTrust for Manchester following the merger of Central Manchester Foundation Trust andUniversity Hospital South Manchester to create a Single Hospital Service (SHS).Our VisionOur vision is to be:'A leading provider of joined up healthcare, that will support every person who needs ourservices, whether in or out of hospital to achieve their fullest health potential.'At The Northern Care Alliance, while we realise ‘what’ our people do is important, we feel itis just as important to consider ‘how’ they do it. Our organisation has four values, which weexpect members of our team to demonstrate as they go about their day to day work.These are: Continuous ImprovementRespectAccountabilityPatient and Customer FocusWe encourage ongoing feedback from patients and visitors about how well our people showthese values as they do their jobs. We seek to be an equal opportunities employer and allindividuals, regardless of race, nationality, gender or disability are encouraged to apply forall posts for which they are suitable.Improving the health and wellbeing of the people and communities we serve acrossSalford, Oldham, Rochdale, Bury and North Manchester.16
Rochdale Care Organisation: Leadership Team17
KEY OPERATIONAL MESSAGESFrom the 1st November 2019 please continue to follow your existing policies and proceduresyou have in place at Pennine Care. You will be notified in due course of any changes youneed to make in accordance with these policies in relation to your day to day duties.18
KEY DEPARTMENTSClinical governanceYou will have access to specialist advice and support from the relevant NCA Corporateteams and further information can be obtained from the Community Health Services StaffTransfer Hub at sfer-hub.htmComplaintsWe are keen to resolve patients’, relatives’ and carers’ concerns at a local level wheneverpossible. Therefore, if you are aware that a patient, relative or carer is unhappy with anyaspect of their care we would encourage you to support them or refer them to the mostappropriate person in your department as they are best placed to assist in resolving anyissues immediately.We would encourage any complaints and concerns about care or treatment to be raisedwith the staff in the service or department at the time of occurrence. We believe thatfrontline staff providing care and assistance are best placed to address the issues raisedimmediately and, where possible, resolve them.Health & SafetyThe NCA is committed to ensuring the Health, Safety and Welfare of all our staff, visitors,contractors and members of the public.We aim to prevent workplace accidents and cases of work related ill health, and to maintaina safe and healthy working environment.Each Care Organisation has a well-established Health & Safety Committee. The function ofthese across the NCA is to resolve any health and safety issues that are site specific, and actas part of the wider consultative process in relation to policies and procedures and to keepthe NCA leadership teams informed as to local business and matters of concern.This encourages a proactive approach to the management of health and safety risks at locallevel. The committees meet regularly and are attended by Trade Union health and safetyrepresentatives, managers and the Health & Safety Advisors. These committees are chairedby the Care Organisation Associate Director of Governance.19
PoliciesAs of the 1st November 2019 please use existing Pennine Care health and safety polices.Key ContactsNameStephanie MillsGaynor HulleyRoleGroup AssistantDirector of Health andSafetyHealth & SafetyCoordinator / CASAdministratorContact ft.nhs.ukTel: 0161 656 1410Incident Reporting and DatixThe NCA uses Datix for incident reporting and management. This includes Near Misses,Never Events and Serious Incidents across all categories of incidents including InformationGovernance, infrastructure, patient and/or staff incidents (This is a change from the Ulyssessystem used by Pennine Care Foundation Trust).The Datix system is available to reporters via the Community Health Services Staff TransferHub at sfer-hub.htmTraining is not required for staff reporting incidents. Reporters do not need a log in toreport incidents.Managers who will be accessing the system to manage incidents and/or risk will require alog on and training. Managers should receive a log in on Day 1 from the Datix team if theyneed it. If not, a request can be submitted to incidents@pat.nhs.uk.There will be a training session at each hospital site per month with additional sessionsplanned to support the transfer.Details are available on the Community Health Services Staff Transfer Hub ansfer-hub.htmPoliciesPlease refer to the following policies for further support: Policy and Procedure for Clinical Negligence, Liabilities to Third Parties (LTPS),Property Expenses Scheme (PES) Claims and clinical Ex-Gratia Payments Inquest Policy20
Risk Management Strategy & PolicyInfection Prevention and ControlThe Infection Prevention and Control (IPC) service is a corporate function of the NorthernCare Alliance (NCA). Its aim is to identify and reduce the risk and impact of healthcareassociated infections (HCAIs) for service users, staff and visitors, improve patient safety,inform both local and national strategy and support the delivery of an evidence-based,innovative consistently reliable model of IPC across the NCA.The NCA IPC Model provides the ability to develop consistency and establishment of bestpractice at scale through central development of key policies and strategies, with deliveryand assurance provided by local Care Organisation teams.StructureEach Care Organisation has its own local Infection Control Team, led by a Lead Nurse forInfection Prevention and Control, supported by a team of Infection Prevention and ControlNurses and other support services (surgical site infection nurses, surgical site infectionofficer, administration).Each Care Organisation Infection Control team is responsible for: Delivering and providing assurance on the infection control programme andstrategy within their Care OrganisationProviding an annual plan based upon each Care Organisation’s annual planReducing varianceContributing to the development of national Infection Control initiativesContributing to the development and implementation of policies and procedureswithin their Care OrganisationUndertaking nationally mandated surveillance and other appropriate auditsProducing trends reports and supporting the development of root cause analysisof HCAIsIdentifying and supporting innovations in practiceThe Lead Nurses of the four Care Organisations Infection Control Teams are overseen by theGroup Associate Director of Infection Control. The Group Associate Director of InfectionControl is responsible for the overall running of the NCA Infection Control team, and isdirectly accountable to the NCA Deputy CEO/Executive Director of Infection Control/ChiefMedical Director and to the Director of Governance and Corporate Nursing. This structureenables local support and knowledge whilst ensuring overall alignment, consistency and21
reliability throughout the group, as well as providing knowledge sharing and learningopportunities over a wider population.Assurance and reportingEach Care Organisation has its own assurance structure, with the Infection Prevention andControl Committee (IPCC) reporting into the Clinical Effectiveness Committee (CEC), whichin turn reports into the Care Organisation Assurance and Risk Committee (CO ARC) and upto the Group Risk and Assurance Committee (GRAC), and ultimately the Committees inCommon (CiC).Performance reports are prepared on a monthly basis by each IPC CO team and submittedto the CO IPCC, CO CEC and CO ARC. Exception reports are submitted to the Group InfectionPrevention and Control Committee (GIPCC) and GRAC.Lessons learnt from across the Care Organisations are shared via the IPCC reports and atGIPCC to promote shared learning. Water Safety and Decontamination and Ventilationreport into the IPCCs, and ultimately to GIPCC.If you need advice or to report an incidentThe seeking of advice or reporting of an incident should remain the same. If you are in anydoubt or are not aware of who to contact then please refer to the key contacts below.Key ContactsNameClaire DoggettNameBury and Rochdale Care OrganisationRoleContact Detailsclaire.doggett@pat.nhs.ukActing Lead Nurse IP&CTel: 0161 778 2912Public Health HMR CommunityRoleContact DetailsKevin LawlerLead Nurse IP&CJane MitchellSecretary/Adminkevin.lawler@pat.nhs.ukTel: 01706 57900jane.mitchell@pat.nhs.ukTel: 01706 57456Patient Advice and Liaison Service (PALS)If you feel the patient, relative or carer would prefer to speak to someone who is not part ofthe service or department team then they can speak to a member of the Patient Advice andLiaison Service (PALS). They offer confidential advice, support and information on healthrelated matters to patients, their families and their carers. PALS can be contacted between09.30 and 16.30, Monday to Friday on 0161 604 5897.22
We realise that some people may not feel that they are able to raise issues with staff, sotherefore we have a dedicated team who will be able to assist when necessary.Key ContactsNamePALS ServiceMonday to Friday09.30 -16.30Lynne LoganRoleContact DetailsTel: 0161 604 5897Group AssociateDirector- Logan@pat.nhs.ukPatient and Service User ExperiencePatient and Service User Experience are extremely important to the Northern Care Alliance(NCA). The Patient Experience Team supports all Care Organisations and sits within theQuality Improvement (QI) Division.The Patient Experience Team help to coordinate action planning based on results fromnational and local surveys including Friends & Family Test feedback. The team encouragestaff to ask, listen and act on feedback, for instance by regularly implementing ‘You said, wedid’ as QI tests of change.The Patient Experience Team promotes the importance of local Patient ExperienceCommittees, helping these collaboratives to work on on-going improvements, the outcomesof which are reported into the relevant Senior Leadership Teams.Following widespread engagement, the Patient Experience Team has coproduced the newNCA Plan to Deliver Person-Centred Care, Support & Treatment 2019-2022, to be launchedin summer 2019. The Patient Experience Team will encourage teams to embed this threeyear plan (with KPIs), supporting them to develop bespoke Always Events, such as the‘Hello, my name is’ campaign, which will help to deliver ‘what matters most to our ServiceUsers’ and improve overall care.Safeguarding Adults and ChildrenWe have a statutory duty to make arrangements to safeguard and promote the welfare ofchildren, to protect adults at risk from abuse or the risk of abuse and support the HomeOffice Counter Terrorism strategy, CONTEST, which includes a focus on PREVENT(preventing violent extremism/radicalisation). We also recognise our responsibilities under23
Section 11 of the Children Act (2004) to co-operate with the relevant local authorities andshare responsibility for the effective discharge of the function for safeguarding andpromoting the welfare of children.The Safeguarding Operating Model in place is accountable and managed at a Northern CareAlliance (NCA) Group level reporting to the Board via the Director of Governance andCorporate Nursing and the Chief Nurse whilst providing a robust management infrastructure, expertise and specialist support to Local Care Organisations (LCOs).Provision of the service is through a comprehensive framework, including subject expertstaffing for both statutory and specialist posts; robust policies including compliance withGreater Manchester (GM) Safeguarding procedures for use by all practitioners; andcomprehensive training and development packages.For information regarding safeguarding policies, procedures and: Mental Capacity AssessmentDeprivation of Liberty Safeguard (DoLs)PREVENTDomestic AbuseSelf-Neglect and HoardingMental Health ActDementiaLearning Disabilities and AutismPlease contact the Safeguarding Team directly using the details below.24
Key ContactsNameLinda Collins-IzquierdoKevin HutchingsRoleGroup Associate Director ofGovernance & CorporateNursingGroup Assistant Director ofNursing –SafeguardingChildrenGroup Assistant Director ofNursing – Safeguarding AdultsSafeguarding Support MangerJennie O’ReillyMHA/MCA Support ManagerClare KellyStephanie WhitelawLocal Contacts:(HMR Children’sSafeguarding Team)Luke TrevorAngele LoweSteven HookCharlotte WilsonJanette WatsonContact ly@srft.nhs.ukStephanie.Whitelaw@srft.nhs.ukTel: 0161 918 4420Mob: 07854 665 511Tel: 0161 720 2458Tel: 0161 716 5979Safeguarding Specialist NurseSafeguarding Specialist NurseEHASHSafeguarding Specialist NurseEHASHSafeguarding Specialist NurseCSE/CCECared for tte.watson1@nhs.netVolunteersPennine Charity Fundraising and the Volunteers Service also forms part of PatientExperience. The Volunteers Service is currently under restructure. If you routinely havevolunteers in your service area they will continue to work with you. If you have any issuesplease contact the Patient Experience Team.Key ContactsNameThe Patient Experience TeamRoleContact DetailsExperience.Patient@pat.nhs.ukTel: 0161 918 429425
Staff guide to Police requests for statements or release of medicalrecordsOn occasions you may be approached by the police to give a statement or be interviewedregarding a patient or your work. This guide gives you practical tips on what to do ifapproached by Greater Manchester Police (GMP) to complete a statement. This guide alsogives you advice on what to do if you are asked for medical records on a patient.What to do when approached for astatement? If you are approached directly by the policeto provide a statement ask for what purposeit is being provided and ask for the request tobe redirected via legal services to ensureadequate support is provided and to ensurean appropriate template is provided. Do notprovide a statement without speaking to thelegal team on services.legal@pat.nhs.uk orAlison.talbot@srft.nhs.uk .What are statements requested for? Possibilities include a criminal investigationor at the request of the Coroner; In the case of live patients request that thepolice either provide consent from the patientto provide the information or other legaljustification. Always speak to the legal teamif you are unsure why you are completing astatement; Agree a convenient time with the policeofficer to give the statement, this is amutually agreed timeframe and does not haveto be straight away; Arrange for someone, for example yourmanager or a colleague, to be with you; In some cases it may be appropriate to offerto prepare a statement and ask that the policecome back to you if they have furtherquestions; Ensure that you review the records, anyother relevant documents, policies etc. beforethe interview. If possible, have them availableto you at interview (it is not a memory test); Agree at the beginning of the interview thatyou will be provided with or can take a copyof your statement; If the police officer writes out the statementdo not feel you have to sign it immediately.The Trust recommends that you ask for timeto review the draft statement with a clearhead. It can be stressful being interviewed bythe police and there is also a tendency to skimread when going over sentences you haverecently said meaning that you are less likelyto notice mistakes; Following review, you should request anyappropriate amendments you wish to make tothe statement; Preferably the police officer will go away andtype the statement and then provide it to youto check; If during the interview the police officerstops and says you are now under caution saythat you wish to seek advice beforecontinuing; Get back in contact with the legal team whowill advise on next steps should you be placedunder cautionThe organisation is here to support staff andstaff should not feel pushed into providing anurgent statement without discussing with thelegal team and their manager first.26
Key ContactsNameAlison TalbotRoleHead of Legal ServicesLeanne BondDeputy Head of LegalServicesLegal Services: Oldham,Fairfield, Rochdale and NorthLegal Services: SalfordContact nhs.ukMob: 07702 235 694Leanne.bond@pat.nhs.ukTel: 0161 604 5421Legal.Services@pat.nhs.ukTel: 0161 922 3865Legal.Services@pat.nhs.ukTel: 0161 206 4807Tel: 0161 206 088627
CommunicationsThe NCA Corporate Communication Department is based at all sites across our CareOrganisations.The Team advises on and oversees internal staff communications, campaigns and corporateevents, PR and publicity, high profile v
If members of staff are experiencing issues relating to the transfer of services from Pennine Care Foundation Trust (PCFT) to Northern Care Alliance (NCA), which cannot be resolved locally, a helpline will be in place for the first 28 days, please call 01706 517917 The purpose of the Services Transition Helpline is to ensure staff are fully
