Transcription
Responsible Conduct of GamblingCourse Handbook
NSW Responsible Conductof GamblingCOURSE HANDBOOKLiquor & Gaming NSWMarch 2021Copyright 2021 Liquor & Gaming NSW. All rights reserved. No part of this work may bereproduced by any means without written permission.Responsible Conduct of Gambling Course Handbook – March 20211
Table of contentsResponsible Conduct of Gambling . 6RCG Competency Card . 6Getting your RCG Competency Card . 6Introduction . 7Course structure . 7Gambling in Australia . 7Gambling in NSW . 7Section 1 .10Module 1. 11Government, gambling and legislation . 11Assessment criteria .12Harm minimisation (harm reduction) .13Government inquiries into gambling .14Role of NSW gaming industry regulators .17Liquor & Gaming NSW.18Secretary, NSW Department of Customer Service .18The Responsible Gambling Fund .19The Independent Liquor and Gaming Authority (the 'Authority') .19NSW Police .20Legislative provisions .20Penalties under the legislation .21Reporting gambling conduct in venues .23Test your knowledge .25Module 2.26Gaming signage, advertising, location and shut down requirements .26Assessment criteria .27Statutory signage requirements .28Gambling signage types and placement .28Venue .34Advertising of gaming machines .35Gaming machine advertising definitions .35Prohibitions on gaming machine advertising .35Responsible Conduct of Gambling Course Handbook – March 20212
Exemptions to the advertising prohibitions .35Prohibition on displaying gambling-related signs.36Location of gaming machines in venues .36Hotel gaming rooms .36Mandatory shutting down of gaming machines .38Test your knowledge .39Module 3.41Gambling inducements, player prizes reward schemes, cash and cheque dispensing41Assessment criteria .42Gambling inducements .43Guidelines for inducements.43Promotional prizes and player reward schemes .43Promotional prizes .43Player reward schemes .44Player accounts .44Player activity statement .44Cheques and cash dispensing facilities .45Prohibition on extension of credit for gambling .45Misrepresentation or false description of credit transactions .46Payment of prizes by cheque or electronic funds transfer .47Cheque cashing franchises .47Guidelines for payment of winnings .48Publicity for prize-winners .49Location of cash dispensing facilities away from gaming machines .49Test your knowledge .50Module 4.51Minors .51Assessment criteria .52Minors .53Responsible adult .54Evidence of age .54Minors and responsibilities of staff .55Recovery of certain money involving minors .55Responsible Conduct of Gambling Course Handbook – March 20213
Test your knowledge .56Section 2 .57Module 5.58Responsible and problem gambling .58Assessment criteria .59Responsible gambling.60Industry overview .60Benefits of RCG to business .60Venue staff - Why they are at greater risk .61What is problem gambling?.62Signs of problem gambling for patrons .62Indicators of problem gambling .63The impact of problem gambling .67Social and financial costs of problem gambling .68Impact on the workplace .68Impact on the family .68Crime .69Betiquette .69Impacts of gambling on women .69Impacts of gambling on culturally and linguistically diverse (CALD) communities .71Alcohol and gambling.72Test your knowledge .74Module 6.75Responding to potential problem gamblers .75Assessment criteria .76Responding to potential problem gamblers .77Working with distressed patrons .77De-escalating the conflict .77Communication skills .79Effective communication .80Active listening .81Hearing .81Non-verbal behaviour.81Responsible Conduct of Gambling Course Handbook – March 20214
Understand the context (scenario) .82Challenge .82Module 7.85Self-exclusion and counselling .85Assessment criteria .86Self-exclusion schemes .87Request for self-exclusion .88Policies and procedures to deal with customers wanting to enter a self-exclusion .88Documentation for self-exclusion scheme .89Third party requests for the exclusion .89Problem gambling counselling services .90Gambling incident logs.
linked progressive jackpot systems Keno and lottery games football pools Casino table games miscellaneous games of chance bingo lucky envelopes 3. Casino gaming I The gambling industry provides a range of benefits to the community including employing tens of thousands of people Australia wide and generating several billion dollars in taxes from venues. In NSW registered clubs can receive
