2015 Responsible Banking Report - BBVA

Transcription

2015 ResponsibleBanking Report

2015 BBVA COMPASS RESPONSIBLE BANKING REPORTContents1 ExecutiveSummary .4Letter from the U.S. Country Manager and BBVA Compass Chairman and CEO.5Company Profile .6Corporate Governance .8Corporate Responsibility& Reputation .122Corporate Responsibility and Reputation Overview .13Letter from Corporate Responsibility and Reputation Executive Vice President .153 FinancialSolutions .16Personal Banking .17Opportunity Banking .18Small Business Banking .19Commercial Banking .204Community .22CRA Evolution and Direction .23Financial Education .26Corporate Citizenship .275 Talent& Culture .Employment and Recruitment .3031Employee Development and Training .32Employee Benefits .35Talent & Culture Communications .426Diversity & Inclusion .44Procurement .46Employees .46Community .467 EnvironmentalManagement .48Energy and Emissions .50Consumption and Recycling .518Appendix .52Responsible Business Principles and Policies .53Report Criteria .54GRI G4 Content index .54Assurance Statement .58

Part1ExecutiveSummaryThis is BBVA Compass’ eighth annual corporate responsibilityreport. It reflects the organization’s commitment to social,environmental and governance performance during calendaryear 2015. The BBVA Compass Responsible Banking Reportfocuses on priority issues for both the company and ourstakeholders. This report has been prepared in accordancewith Global Reporting Initiative (GRI) G4 at a core level.4Executive Summary

Letter from the U.S. Country Managerand BBVA Compass Chairman and CEOwhich allows qualifying borrowers to finance up to 100 percent ofa home’s value, helps LMI borrowers overcome one of the mostsignificant barriers to homeownership — saving enough cash tocover down payment and closing costs.We’ve also set up a 19-member community advisory board of someof the most connected, sharpest minds to give us a catbird seaton the issues affecting LMI neighborhoods. If there’s a need, wewant to hear about it first. Our employees also keep their ears tothe ground, and gave 100,000 hours of their time to building theircommunities last year.Dear Stakeholder,When we made our commitment in late 2014 to invest 11 billiontoward lifting low- to moderate-income people and neighborhoodsover the next five years, we put the full force of our creativeenergy behind the effort. It paid off. BBVA Compass put 5,427families into new homes and 24,019 small businesses on firmercapital footing during 2015, the first full year of our commitment.And now we have legions of families and small businesses out therewho know what we’ve always known to be true — they can counton BBVA Compass.One of the things I’m most proud of is that we didn’t wait for peopleto come to us. We went to them, and we’re going to continue to goto them on their terms because we’re immersed in finding ways tobetter reach the people who need us most. We’re not just reachingthem, though, we’re empowering them by giving them access tothe products and services they need to build brighter futures forthemselves.We put more ATMs in low- to moderate-income, or LMI,neighborhoods — and not just ATMs that dispense cash, but fullservice ATMs that give people remote-video access to financialadvisors so they can get the help they need to make the smartestdecisions. Our prepaid cards don’t just allow people to load money.We gave our prepaid clients a budgeting app and real-time alerts sothey can track and manage their spending. Our HOME mortgage,We’ve dedicated more than 2.5 billion overall in our efforts sofar, with 819 million in mortgage loans to LMI households andareas, 1.1 billion in small-business loans, 457 million in communitydevelopment lending, and 205 million in community developmentinvestments. And that’s important. But what’s even more importantis that as we reimagine ourselves as a bank of the future, we’reputting LMI individuals and areas squarely in the center of ourequation.We know that the digital transformation that’s making us one of themore influential banks is also going to make us a better bank forLMI individuals. Our research has found that technology — accessto the internet, to smartphones and other mobile devices — is akey factor in whether a community boasts high levels of financialinclusion. In fact, internet access matters more than someone’s raceor education level. If people have access to the internet, then theycan rely on the traditional banking system and don’t have to turn topayday lenders. They can earn interest on their savings. They canplan for a brighter tomorrow.That makes me think of Henry Ford and his quest to put a car inevery garage. He wanted to close the gap between humans andfrontiers. But there was one thing missing: gas stations. Withoutthem, this great technological feat was going to sit idle, benefitingno one.BBVA Compass is determined to be both: an engine of opportunityand the fuel for a brighter tomorrow.Manolo SánchezU.S. Country Manager and BBVA Compass Chairman and CEOExecutive Summary5

Company ProfileSeattleNew YorkSacramentoWashington, D.C.Walnut CreekClevelandSan FranciscoColumbusLos AngelesRaleighIrvineCharlotteLaJollaChicagoSan DiegoDenverPhoenixAlbuquerqueTucsonLubbockFt. WorthDallasHoustonBeaumontLas CrucesEl PasoAustinSan cial Loan OfficeCommercial Loan/Private Client OfficeBBVA Compass Bancshares, Inc. is a Sunbelt-based bankholding company whose principal subsidiary, BBVA Compass,operates 666 branches, including 340 in Texas, 89 in Alabama,73 in Arizona, 61 in California, 45 in Florida, 38 in Colorado and20 in New Mexico. BBVA Compass was recently named the bestregional bank in the South and West, and earned best mobileapp, in Money magazine’s “Best Banks in America 2015-16.”Additional information about BBVA Compass can be foundunder the Investor Relations tab at bbvacompass.com, byfollowing @BBVACompassNews on Twitter or iBBVA Compass Bancshares Inc., is a wholly owned subsidiaryof BBVA Group (NYSE: BBVA) (MAD: BBVA). BBVA is a customercentric global financial services group founded in 1857. The Group isthe largest financial institution in Spain and Mexico, and has leadingfranchises in South America and the Sunbelt Region of the UnitedStates. It also is the leading shareholder of Garanti, Turkey’s largestbank based on market capitalization. Its diversified business isfocused on high-growth markets, and it relies on technology asa key sustainable competitive advantage. Corporate responsibility isat the core of its business model. BBVA fosters financial educationand inclusion, and supports scientific research and culture. Itoperates with the highest integrity, a long-term vision and appliesbest practices. The Group is listed in the main sustainabilityindexes. More information about the BBVA Group can be foundat bbva.com.Executive Summary

This report contains data related to BBVA Compass Bancshares Inc.,a public registrant with the Securities and Exchange Commission.It is the holding company for its subsidiary, Compass Bank, whichoperates under the trade name BBVA Compass referencedthroughout this report. This report is aligned with the public filingsavailable on the Investor Section of the BBVA Compass websiteat bbva.investorroom.com.BBVA COMPASS DATARevenues 2,989,436Operating costsPayments to providers of capitalPayments to governmentDuring 2015, BBVA Compass launched BBVA CompassClearChoice Free Checking, the first product to roll out under thebank’s new “banking on a brighter future” tagline. The accountfeatures no monthly service charge, no minimum balancerequirements, unlimited check writing, co

BBVA Wallet, a digital wallet that gives customers a convenient way to monitor and safeguard their BBVA Compass credit and debit cards, also launched in 2015. BBVA Wallet provides customers a real-time view of their card transactions and the ability to temporarily or permanently deactivate lost or stolen credit cards. The service is available as an app for both iPhone and