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FOCUSChallenge? Reaction ? Insight ? ActionChapter Eleven – Building Relationships Reading Assignments – Chapter 11, pages 245-266 PowerPoint Presentations – Chapter 11 FOCUS on Community College Success Resource Center –1. Challenge Quiz – Chapter 112. iAudio Chapter Summaries – Chapter 113. Your Type Is Showing – Chapter 114. Inside the FOCUS Studio – Episode 3 Relationships Assignment – Emotional Intelligence Assignment Discussion Board Postings 1. Kia Washington Discussion Web Links – Many web addresses are included in the lecture notes for further explorationon various topicsChallenge Case - Kia WashingtonChapter 11 begins with the Kia Washington’s case on pages 246-247. Read Kia’s story then review theREACTION – What Do YOU Think? questions. Does Kia’s story relate to your own experience in someway?Stepping out of your comfort zone can be uncomfortable. This chapter explores topics such as youremotional intelligence, stress management, communication, and diversity. Each of these topics canmake us feel uncomfortable at times. The more you explore the topics you will find resolution strategiesthat may help you improve.What is Emotional Intelligence?Emotional Intelligence is “a set of skills that determines how well you cope with the demands andpressures you face every day.” (Staley, 249) Emotional skills involve having “people skills, a positiveoutlook, and the capacity to adapt to change.” (Staley 249) Staley states that new research linksemotional intelligence (EI) to college success. On page 250 Staley lists the 5 scales of emotionalintelligence. Refer to your text for an explanation of each.5 Scales of Emotional Intelligence Intrapersonal Skills Interpersonal Skills Stress Management Skills
Adaptability Skills General MoodIn the next part of the discussion, I will share information on stress management that is notincluded in your text.As “food for thought” I have included websites on several topics associated with stressmanagement. Review through the websites. While there is a lot of great information, I am notpersonally endorsing any of them. How you deal with stress and how you maintain your healthmay not seem relevant; however, they both play greatly on your academic success. Cope with Stress – The first trick to coping with stress is identifying what is causing youstress. Once you have identified the “culprit” map out ways you can reduce the stress.Relaxation is key to dealing with stress. You need to schedule relaxation for yourself in yourdaily .edu/ stress management relief coping.htm Develop Healthy Behaviors and Address s/10-essential-health-tips.htm Exercise Regularly - Exercise is something I procrastinate about myself. My problem tends tobe that I think I need to start out running the marathon. When in reality, I should start insmall steps. For example, I should plan to walk briskly for 30 minutes twice a week. I shouldthen increase the amount of time, days and distance as the weeks progress. Start in smallsteps! Now, where have we heard something similar to this before? Remember the SwissCheese approach in time management? Poke small holes in the big problem. Same withexercise take small steps to start the exercise s.gov/federal pubs.htmhttp://www.pueblo.gsa.gov/cic text/health/fitnexer/fitnexer.htm
Get Enough Sleep – The amount of sleep required varies from person to person. Studies varyon the “best” amount. The rule of thumb has always been that we need 8 hours of sleep pernight. When you wake in the morning do you feel rested? Are you ready to jump up andface the day? If you answered no to either of those questions, you may need to evaluatethe amount of sleep you are getting each night.http://www.helpguide.org/life/sleeping.htm Eat Right – Think back to elementary school when we were taught about the 5 food groups.Eating the balance of those 5 food groups still applies to us as .mypyramid.gov/ Avoid Drugs and Alcohol – Many habits are formed from a person “trying it just one time.”Think before experimenting with drugs and eID 56http://www.alcoholics-anonymous.org/?Media PlayFlashSafeguard Your Mental Health (Santrock/Halonen)At Greenville Tech, we have counselors assigned to each division. I have listed their names andcontact numbers below. Counselors are available to assist you with personal, academic andcareer counseling. Remember from our Chapter 2 lecture, counselors are different fromadvisors. You also have assigned advisors to assist you with mapping your academic plan,choosing classes and identifying campus resources.The Counselors are Travis Gleaton - Arts and Sciences/University Transfer Division: University Transfer Building , Room116 , 250-8137, Travis.Gleaton@gvltec.edu Jackie Williams - Brashier Campus: Ralph S. Hendricks Building , Room 102 , 228-5067,Jackie.Williams@gvltecv.eduDianne Granger-Jackson - Engineering/Industrial Technologies Division: EngineeringTechnologies Building , Room 120, 250-8135, Dianne.GrangerJackson@gvltecv.eduAnne Aiken Kush - Arts and Sciences/Development Studies: University Transfer Building – Room319Gina Power - Business/Public Service Division: Hospitality Education Building , Room 247, 2508147, Gina.Power@gvltec.eduJulie Gianelloni - Greer Campus: Building 301, Room 176, 848-2003,Julie.Gianelloni@gvltecv.edu
Robert Gregory - Health Sciences: STAT Building, Room 109, 250-8309,Robert.Gregory@gvltecv.eduNita Chambers - Nursing: Nursing Sciences Building , Room 329, 250-8132,Nita.Chambers@gvltecv.edu Suicide Signals (CRISISline – Greenville Mental Health)Previous attempts or hints, direct or indirectHostilityFinal arrangementsPressure from commitments or any life changeAlso look for signs of depressionWhen these or indicators or present, call your local CRISISline, 24 hours a day, 7 days aweek. Greenville 271-8888 Spartanburg 582-1100 Depression Signs (CRISISline – Greenville Mental Health) Emptiness or helplessnessLoss of energy or withdrawalChronic painsLow self-esteemProblems with concentrationIncrease in alcohol or drug useChange in eating or sleeping habitsWhen these or indicators or present, call your local CRISISline, 24 hours a day, 7 days aweek. Greenville 271-8888 Spartanburg 582-1100 Seek Help for Mental ISISline is a service provided by Greenville Mental Health. Counselors are available to takeyour calls 24 hours a day, 7 days per week.COMMUNICATE EFFECTIVELYWhat is the key to Oprah Winfrey’s success? COMMUNICATION SKILLS! Besides being asuccessful business woman, Oprah is a dynamic communicator. In my opinion, her strongestcommunication skill is listening. Oprah gets stars and everyday folks to open up equally Ibelieve by first listening to them. To be a good communicator you must first listen to theperson/people which you are communicating. However, is communication all about listeningand talking? Not exactly! We communicate through facial expressions and body movements as
well. I have visited several companies lately that stress the need for excellent communicationskills in the persons they hire. They are looking for individuals who can communicate both inwriting and orally. Continue to sharpen your communication skills. Tackle your weaknesses. Ifyou know your weakness is communication, work to improve it. For instance, if you knowmaking eye contact is nerve racking for you, attempt to make more eye contact each time youcommunicate. Taking eye contact one step further, in America, we find making eye contact astrength. However, there are cultures that find making eye contact offensive in certainsituations. For instance, in some Asian cultures lowering one’s eyes is a sign of respect. Thismoves into appreciating diversity which we will discuss later in the chapter.Networking is critical to success and a large part of communication. When you beginemployment it will be important to know everyone from housekeeping to uppermanagement. By making those connections, you will have access to resources that youneed to complete your job effectively.Networking is also important while in college. By meeting other students, faculty and staff youbuild a network of resources to use in meeting your academic goals. NETWORK NETWORK NETWORK!!!!APPRECIATE the America Mosaic (diversity) Many times when we hear the word "diversity" we immediately focus on race. However,appreciating diversity goes beyond race. How many of you know someone who is deaf? Howmany of you have communicated with a deaf person? Yes, the deaf population is a diversegroup. Please go to the website . Onthis website, you will find the American Sign Language alphabet. Practice finger spelling yourname.You may have had a deaf student in one of your classes. Have you noticed the extra mile theymust take to attend the same class you are attending? They must watch the interpreter as wellas pay attention to the instructor. By practicing finger spelling, you are seeing a glimmer of theculture in which a deaf person lives each day. Hopefully, this exercise will give you new respectfor the deaf population.It is important to recognize our own prejudices and stereotypes and find ways to reduce them.Many prejudices and stereotypes are learned from childhood. We don’t really understand the why? In a previous COL 103 lecture, we discussed voting. One student remarked that hewould be voting Democrat. When asked why? His reply was, “because that is what mygrandfather said to do.” However, when asked to explain the platform of the Democratic party,he did not know the answer. Ask yourself, do you have any stereotypes or prejudices? If youanswer yes, then ask yourself why? How can/do those stereotypes/prejudices hinder yourcommunication with others?Improve your relationships with diverse others. I encourage you to “go the extra mile” to learnabout different cultures or ethnicities through appreciation of diversity. There is a whole worldout there for us to learn about through other individuals. Take the challenge! Look forsimilarities instead of focusing on differences.
Refer to GTC4me for seminars and workshops on different cultures that are being held atGreenville Tech.
choosing classes and identifying campus resources. The ounselors are Travis Gleaton - Arts and Sciences/University Transfer Division: University Transfer Building , Room 116 , 250-8137, Travis.Gleaton@gvltec.edu Jackie Williams - Brashier Campus: Ralph S. Hendricks Building , Room 102 , 228-5067, Jackie.Williams@gvltecv.edu
