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50th Mid-Atlantic Quality Assurance Workshop“QUALITY IS GOLDEN-HOW SWEET IT IS”

50th Mid-Atlantic Quality Assurance Workshop“QUALITY IS GOLDEN-HOW SWEET IT IS”LEADERSHIP

49th Mid-Atlantic Quality Assurance Workshop“Maryland Quality for Shore”STANDARDS DEVELOPMENT“The Art of Herding Cats”

50th Mid-Atlantic Quality Assurance Workshop“QUALITY IS GOLDEN-HOW SWEET IT IS”LEADERSHIP IntroductionThree Elements of LeadershipOff the Cutting Room FloorConclusion

The Art of Leadership by DK MillerMy StoryMy play book

Positional leadership1. the position or function of a leader, a person who guidesor directs a group:2. Ability to lead:Influential leadership3. An act or instance of leading; guidance; direction:4. The leaders of a group:

From my card file

From my card filePositional Leadership“People follow you because they have to.”John C. Maxwell5 Levels of Leadership

From my card fileLeadership: definition“The true measure of leadership is influence—nothing more, nothing less.”John C. MaxwellThe 21 Irrefutable Laws of Leadership

From my card fileLeadership: definition“A leader takes people where they would never goon their own.”Hans FinzelThe Top Ten Mistakes Leaders Make

The Art of Leadership by DK MillerLeadership: my definition“Leadership is causing people to do something theywould not have done without you.”

The Art of Leadership by DK MillerLeadership: my opinion“Leaders must possess leadership skills,and also possess subject expertise.”

From my card fileExpertiseI’m not a businesswoman. I’m a cookie person.Mrs. Debbie Fields

The Art of Leadership by DK MillerPositional leadership: my opinion“Positional leadership is given,and it can be taken away.”

The Art of Leadership by DK MillerInfluential leadership: my opinion“Influential leadership is earned,and the leader decides if it increases, or decreases.”

50th Mid-Atlantic Quality Assurance Workshop“QUALITY IS GOLDEN-HOW SWEET IT IS”LEADERSHIP IntroductionThree Elements of LeadershipOff the Cutting Room FloorConclusion

The Art of Leadership by DK MillerThe essence of leadership: my opinion1. A leader must know where he is going.VISION2. A leader must know how to get there.STRATEGY3. A leader must get others to follow.PERSUASION

From my card fileLeadership: definition"A leader is one who knows the way, goes the way,and shows the way.“John C. Maxwell

The Art of Leadership by DK MillerA leader must know where he is going.VISION

From my card fileLeadership: vision"A leader is one who sees more than others see,who sees farther than others see, and who seesbefore others see."Leroy Eimes

From my card fileLeadership, vision“Great vision emerges when a powerful mind,working long and hard on massive amounts ofinformation, is able to see (or recognize insuggestions from others) interesting patterns andnew possibilities.”The Leadership FactorJohn P KotterDKMFAVORITE

From my card fileLeadership, vision“If there is a spark of genius in the leadershipfunction at all, it must lie in the transcendingability, a kind of magic, to assemble—out of all thevariety of images, signals,forecasts and alternatives—aclearly articulated vison that isat once simple, easily understood,clearly desirable and energizing.”Warren Bennis, Burt Nanus

The Art of Leadership by DK MillerA leader must know where he is going.VISIONHow does a leader know he is headed in the right direction?“Just do the right thing.”The “right thing” implies morals, values and absolutes.

From my card fileLeadership Quotations“Do what is right, not what you think the highheadquarters wants or what you think will makeyou look good.”Norman Schwarzkopf

From my card fileLeadership Quotations“The truth of the matter is that you always knowthe right thing to do. The hard part is doing it.”Norman Schwarzkopf

From my card fileLeadership Quotations“That’s what makes leadership so difficult and trulyoutstanding leaders so rare. Tough decisionsinvolve weighing not just benefitsand risks, but also competingprinciples and sometimes evenconflicting rules.”Donald Rumsfeld

From my card fileThe high road“Stay on the high road: the view is better, there isless traffic.and it is the right thing to do.”DK Miller

The Art of Leadership by DK MillerA leader must know where he is going.VISIONThe vision must be seen in 3-D color in the leader’s mind.

“Mrs. Disney, I just wish Walt could have seen this”.“He did.”

The Art of Leadership by DK MillerA leader must know how to get there.STRATEGY

From my card filePlans“A goal without a plan is just a wish.”Antoine de Saint-Exupery(1900 - 1944)

From my card fileLeadership: strategy"Leadership is the capacity to translate vision intoreality."Warren G. Bennis

From my card fileLeadership: strategy“Great leaders are almost always great simplifiers,who can cut through argument, debate, and doubtto offer a solution everybody canunderstand.”Colin Powell

The Art of Leadership by DK MillerA leader must know how to get there.STRATEGYYou need some tractor time.

The Art of Leadership by DK MillerA leader must get others to follow.PERSUASION

From my card fileLeadership Quotations“Leadership is by consent, not command. A leadermust persuade.”Donald Rumsfeld

From my card fileLeadership: persuasion“If the vision is understandable, credible, sharedand compelling, the people will join the leader andmove forward together.”James M. StrockReagan on Leadership

From my card file

From my card fileLeadership, motivation“Motivating key people in the network to workhard on the agenda requires a considerablecommunications capability and a keen insight intoall the different kinds of people involved.”The Leadership FactorJohn P Kotter

The Art of Leadership by DK MillerA leader must persuade others to follow.PERSUASIONDifferent kinds of peopleDICS

The D.I.S.C.Learning ModelWilliam Moulton MarstonAmerican Psychologist1893-1947

DICS

DCDominant:Direct, Driving,Decisive, Demanding,DoerI Independent Energetic, busy Strong-willed Results oriented Tell vs. askS

Influential:Inspiring, Impressive,Interacting, InterestingDICS Social, friendly Energetic, optimistic Imaginative Focus on people vs. tasks Poor time managers Tell vs. ask.

Steady:Submissive, Stable, Supportive,Status Quo, Specialist, Sympathetic Consistent Supportive Helping Good listeners Peace-seekingDICS

Conscientious:Cautious, Compliant,Correct, Concerned,Careful, ContemplativeDCI Logical Organized Focused on details and quality They plan ahead Constantly check for accuracyS

DrivenTaskOrientedDICSLaid BackPeoplePerson

Get to the point!D Focus on facts and ideas Show them how they can succeed Show how problems will inhibit theirsuccess Build respect to avoid conflict

Be Friendly! Socialize, build relationship Don’t spend time on details Motivate them to complete task Recognize their accomplishmentsI

Be interested in them! Give time to adjust to change Clearly define goals Avoid hurry and pressure Present new ideas carefullyS

Be prepared! Be logical, accurate Focus on facts Be patient, persistent, diplomatic Avoid surprisesC

50th Mid-Atlantic Quality Assurance Workshop“QUALITY IS GOLDEN-HOW SWEET IT IS”LEADERSHIP IntroductionThree Elements of LeadershipOff the Cutting Room FloorConclusion

The Art of Leadership by DK MillerLeadership and Character

From my card fileLeadership QuotationsLeadership is a potent combination of strategyand character. But if you must be without one, bewithout the strategy.Norman Schwarzkopf

From my card fileLeadership Quotations“Leadership rests not only upon ability, not onlyupon capacity; having the capacity to lead is notenough. The leader must bewilling to use his authority.His leadership is then basedon truth and character. Theremust be truth in the purposeand will power in the character.”Vince Lombardi

WHAT IT TAKES TO BE #1By Vince Lombardi, Jr.“Faithfulness and truth are the most sacred excellencesand endowments of the human mind.”The ends never justify the means.Values are not culturally defined.Values without morality mean nothing, becauseyou stand for nothing.Not all values are equal.Life is cause and effect. In other words, sooner orlater, you do sit down to a banquet of consequences.

From my card fileIntegrityHave the courage to say no. Have the courage toface the truth. Do the right thing because it isright. These are the magic keysto living your life with integrity.W. Clement Stone

From my card fileLeadership: IntegrityThe supreme quality for leadership isunquestionably integrity. Without it, no realsuccess is possible, no matterwhether it is on a section gang,a football field, in an army,or in an office.Dwight D. Eisenhower

From my card fileLeader, Quality of“The quality of a leader is reflected in thestandards they set for themselves.”Ray Kroc

From my card fileIntegrityIt is true that integrity alone won't make you aleader, but without integrity you will never beone.Zig Ziglar

From my card fileEgo“More the knowledge, lesser the ego, lesser theknowledge, more the ego.”Albert Einstein1Ego knowlege

From my card fileCowboy wisdom“If you get to thinkin' you're a person of someinfluence, try orderin' somebody else's dogaround. “

The Art of Leadership by DK MillerLeadership and Communication(directly related to persuasion)

From my card filePersuasion“Of the modes of persuasion furnished by thespoken word there are three kinds. The first kinddepends on the personal character of the speaker[ethos]; the second on putting the audience into acertain frame of mind [pathos]; the third on theproof, or apparent proof, provided by the words ofthe speech itself [logos]. Persuasion is achieved bythe speaker’s personal character when the speechis so spoken as to make us think him credible.”Aristotle

From my card fileEthos yReliability

From my card filePathos EmotionAnger is strongestObligation., “ought”, responsibilityPride, accomplishment

From my card fileLogos LogicReasoningFactsProbabilities

From my card fileLeadership, communicationThe art of communication is the language ofleadership.James Humes

From my card fileLeadership, communicationEvery time you have to speak, you areauditioning for leadership.James Humes

The Art of Leadership by DK MillerLeadership and Passion

From my card filePassion"It requires a certain kind of mind to see beautyin a hamburger bun. Yet, is it any more unusualto find grace in the texture and softly curvedsilhouette of a bun than to reflect lovingly onthe hackles of a favorite fishing fly?"Ray Kroc

From my card filePassion"You have to be burning with an idea, or aproblem, or a wrong that you want to right. Ifyou're not passionate enough from the start,you'll never stick it out.“Steve Jobs

From my card fileLeadershipLet me define a leader. He must have vision andpassion and not be afraid of any problem.Instead, he should know how todefeat it. Most importantly,he must work with integrity.A. P. J. Abdul Kalam

The Art of Leadership by DK MillerLeadership and First Impressions

From my card fileImpressions, first“You have about four minutes to be eitherreceived or rejected when you first meetsomeone.”Zig ZiglarTop Performance

From my card fileImpressions, first“Psychological research has shown the peopleweigh initial information much more heavily thanlater information when they evaluate people.”Ann Demaris, Ph.DValerie White, Ph.D

From my card fileImpressions, first“Get used to it. The real world has your number.It only takes people three seconds to know whereyou’re coming from.”Camille Lavington

50th Mid-Atlantic Quality Assurance Workshop“QUALITY IS GOLDEN-HOW SWEET IT IS”LEADERSHIP IntroductionThree Elements of LeadershipOff the Cutting Room FloorConclusion

From my card fileLeadership Quotations"People buy into the leader before they buy intothe vision."John C. Maxwell

From my card fileLeadership Quotations“You have achieved excellence as a leader whenpeople will follow you everywhere if only out ofcuriosity.”Colin Powell