Kaizen Through Employee Empowerment - DQG

Transcription

Kaizen ThroughEmployeeEmpowerment

Arabian Automobiles Company is one of the largestautomobile distributors in the Gulf and is the flagshipcompany of the AWRostamani Group. AAC is the soledistributor for Nissan, Infiniti and Renault in Dubai andthe Northern Emirates and continues to implement thebest management processes, technology and businesspractices so that our customers can leave the showroomassured they are receiving the world’s finest standards ofservicing and support second to none.

Salah YamoutDirector Sales & MarketingArabian Automobile Company

Gordhan PunjabiHead of Training & KaizenArabian Automobile Company

Agenda What is Kaizen Why kaizen How Employee aspect of Kaizen Q&A

WHAT ?

KaiZenChangeGood"do it better, make it better,improve it, because if we don't, wecan't compete with those who do."

WHY ?

AWR Quality Policy5AWR Automotive iscommitted to the principlesof Total Quality Management& Continual Improvement

AWR Core Values

HOW ?

Kaizen JourneySymposiumAuditImplementationBranch Planning

Kaizen JourneySymposiumAuditImplementationBranch Launch

Kaizen JourneySymposiumAuditImplementationBranch 47

Kaizen JourneySymposiumAuditImplementationBranch Training

Kaizen JourneySymposiumAuditImplementationBranch EmployeeSuggestion

Kaizen JourneySymposiumAuditImplementationBranch KaizenBranch Events“Genchi Genbutsu” Current situation Impact Root Cause Evaluate Employee Suggestions Build Kaizen Action Plan Define Measurements Agreement on Way Forward

Kaizen JourneySymposiumAuditImplementationBranch alidation ofSuggestionsSuggestionsAgreed to beImplementedImplementationof SuggestionSuggestionImplemented

Kaizen JourneySymposiumAuditImplementationBranch KaizenAudit“Inspect what you want to Expect”

Kaizen JourneySymposiumAuditImplementationBranch KaizenSymposium2014

Employee Aspect of Kaizen

Employee Aspect of KaizenAppreciated

Employee Aspect of KaizenEmpowered

Employee Aspect of KaizenSupported

Employee Aspect of KaizenTrained

Employee Aspect of KaizenConvinced

Thank you

Q&A

Build Kaizen Action Plan Define Measurements Agreement on Way Forward Kaizen Journey . Launch Suggestions Planning Audit Team Training Employee Suggestion Branch Events Implementation Symposium Implementation Employee Suggestion Suggestions Agreed to be Implemented Kaizen .