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Level 3 NVQ Diploma in BeautyTherapy Massage1 August 2010Credit value: 51Total Qualification Time (TQT):510Guided learning hours (GLH):403 - 410Qualification number: 500/8861/0Accreditation start date:Statement of unit achievementBy signing this statement of unit achievement you are confirming that all learning outcomes,assessment criteria and range statements have been achieved under specified conditions and thatthe evidence gathered is authentic.This statement of unit achievement table must be completed prior to claiming certification.Unit codeDate achievedLearnersignatureMandatory ional unitsAB30031F v12Please insert optional units achievedAssessorinitialsIQA signature(if sampled)
The qualificationIntroductionThe Level 3 NVQ Diploma in Beauty TherapyMassage is a job ready qualification based onNational Occupational Standards (NOS).This qualification has been mapped tothe relevant NOS, and is regulated on theRegulated Qualifications Framework.This qualification will provide you with theknowledge, understanding and skills to workcompetently as an advanced beauty therapistspecialising in massage. Throughout thisqualification you will monitor procedures tosafely control work operations, contribute to theplanning and implementation of promotionalactivities, provide body massage treatments,provide Indian head massage, carry outmassage using pre-blended aromatherapy oilsand provide stone therapy treatments.This qualification is approved and supported bythe Hairdressing and Beauty Industry Authority(HABIA), the standard setting body for hair,beauty, nails and spa qualifications.You will be assessed on your occupationalcompetence.2National Occupational Standards (NOS)PrerequisiteLearners who wish to undertake thisqualification must also achieve the VTCT(ITEC) Level 2 Award in Infection Prevention(COVID-19) for Beauty Therapy and NailServices qualification or a regulated equivalent.
ProgressionThis is an approved qualification for working asan advanced beauty therapist specialising inmassage. It also provides a sound platform forfurther learning or training.This qualification provides progressionopportunities to the following VTCTqualifications: Level 4 Diploma in Permanent Hair Removaland Skin Rejuvenation Level 4 Certificate in Laser and IntensePulsed Light (IPL) Treatments Level 4 Diploma in Advanced BeautyTherapy Level 4 Award in Skin Blemish Removal Level 4 Award in Physiology for AdvancedBeauty Therapy3
Qualification structureTotal credits required - 51 (minimum)All mandatory units must be completed.Mandatory units VTCT unitcodeOfqual unitreferenceUnit titleUG31G22Y/601/5875UG31H32Credit valueGLHMonitor procedures to safely control workoperations430R/600/1277Contribute to the planning andimplementation of promotional activities532UB30B20A/600/7462Provide body massage treatments1079UB30B23D/600/7504Provide Indian head massage754UB30B24K/600/7523Carry out massage using pre-blendedaromatherapy oils867UB30B28J/600/7545Provide stone therapy treatments1088Credit valueGLHOptional units -444 credits7 (minimum) creditsVTCT unitcodeOfqual unitreferenceUnit titleUB30B12T/600/8755Plan and provide airbrush make-up862UB30B26Y/600/8764Provide female intimate waxing services544UB30B27D/600/8765Provide male intimate waxing services544UB30B15D/600/9012Provide single eyelash extensiontreatments544UB30B21K/600/7487Provide UV tanning services216UB30B25R/600/7533Provide self-tanning services327UB30B13Y/600/9090Provide body electrical treatments12106UB30B14J/600/7562Provide facial electrical treatments12106UG31G11T/600/1272Contribute to the financial effectiveness ofthe business426UB300S2H/600/9089Monitor clients and the operation of sauna,steam and hydrotherapy treatments759UB300S3D/600/9091Provide body wrapping and flotationtreatments759
Guidance on assessmentThis book contains the mandatory units that make up this qualification. Optional units will beprovided in additional booklets. Where indicated, VTCT will provide assessment materials.Assessments may be internal or external. The method of assessment is indicated in each unit.Internal assessment(any requirements will be shown in the unit)Assessment is set, marked and internallyquality assured by the centre to clearlydemonstrate achievement of the learningoutcomes. Assessment is sampled by VTCTexternal quality assurers.External assessment(any requirements will be shown in the unit)Externally assessed question papers completedelectronically will be set and marked by VTCT.Externally assessed hard-copy question paperswill be set by VTCT, marked by centre staff andsampled by VTCT external quality assurers.External anatomy and physiologypapersSome units in this qualification contain a Paper2 of 2, which assess anatomy and physiologyonly.Rather than complete an individual anatomyand physiology paper (Paper 2 of 2) for everyunit, you can complete one external paper thatcovers all anatomy and physiology papers inthis qualification.The external paper title in Linx2Achieve is: NVQ 3 Massage Route Mandatory Anatomyand Physiology (Paper 1 of 2)NVQ 3 Massage Route Mandatory Anatomyand Physiology (Paper 2 of 2).Once these papers have been achieved allunit external papers titled ‘Paper 2 of 2’ can besigned off by your assessor.This only applies to mandatory units in thisqualification. Paper 1 of 1 and Paper 2 of 2must be completed for all optional units (whereapplicable).Assessment explainedVTCT courses are assessed and qualityassured by centre staff. Work will be set toimprove your practical skills, knowledge andunderstanding. For practical elements, you willbe observed by your assessor. All your workmust be collected in a portfolio of evidence andcross-referenced to requirements listed in thisrecord of assessment book.Your centre will have an internal quality assurerwhose role is to check that your assessmentand evidence is valid and reliable and meetsVTCT and regulatory requirements.An external quality assurer, appointed byVTCT, will visit your centre to sample andquality-check assessments, the internal qualityassurance process and the evidence gathered.You may be asked to attend on a different dayfrom usual if requested by the external qualityassurer.This record of assessment book is yourproperty and must be in your possession whenyou are being assessed or quality assured. Itmust be kept safe. In some cases your centrewill be required to keep it in a secure place.You and your course assessor will togethercomplete this book to show achievement of alllearning outcomes, assessment criteria andranges.5
Creating a portfolio of evidenceAs part of this qualification you are required toproduce a portfolio of evidence. A portfolio willconfirm the knowledge, understanding and skillsthat have been learned. It may be in electronicor paper format.Your assessor will provide guidance on how toprepare the portfolio of evidence and how toshow practical achievement, and understandingof the knowledge required to successfullycomplete the qualification. It is this bookletalong with the portfolio of evidence that willserve as the prime source of evidence for thisqualification.Evidence in the portfolio may take the followingforms: Observed workWitness statementsAudio-visual mediaEvidence of prior learning or attainmentWritten questionsOral questionsAssignmentsCase studiesAll evidence should be documented in theportfolio and cross referenced to the outcomes.Constructing the portfolio of evidence should notbe left to the end of the course.6
Unit assessment methodsThis section provides an overview of the assessment methods that make up each unit in thisqualification. Detailed information on assessment is provided in each unit.Mandatory unitsExternalVTCT unitcodeUnit signmentsMonitor procedures to safely controlwork operations0 UG31H32Contribute to the planning andimplementation of promotionalactivities0 UB30B20Provide body massage treatments2UB30B23Provide Indian head massage2 UB30B24Carry out massage using preblended aromatherapy oils2 UB30B28Provide stone therapy treatments2 7
Optional unitsExternal8VTCT unitcodeUnit rtfolio ofevidencePlan and provide airbrush make-up1 UB30B26Provide female intimate waxingservices1 UB30B27Provide male intimate waxingservices1 UB30B15Provide single eyelash extensiontreatments1 UB30B21Provide UV tanning services1UB30B25Provide self-tanning services1UB30B13Provide body electrical treatments2UB30B14Provide facial electrical treatments2 UG31G11Contribute to the financialeffectiveness of the business0 UB300S2Monitor clients and the operationof sauna, steam and hydrotherapytreatments1 UB300S3Provide body wrapping and flotationtreatments2
Unit glossaryDescriptionVTCT productcodeAll units are allocated a unique VTCT product code for identification purposes.This code should be quoted in all queries and correspondence to VTCT.Unit titleThe title clearly indicates the focus of the unit.NationalOccupationalStandards(NOS)NOS describe the skills, knowledge and understanding needed to undertake aparticular task or job to a nationally recognised level of competence.LevelLevel is an indication of the demand of the learning experience; the depthand/or complexity of achievement and independence in achieving the learningoutcomes.Credit valueThis is the number of credits awarded upon successful achievement of all unitoutcomes. Credit is a numerical value that represents a means of recognising,measuring, valuing and comparing achievement.GuidedLearning Hours(GLH)The activity of a learner in being taught or instructed by - or otherwiseparticipating in education or training under the immediate guidance or supervisionof - a lecturer, supervisor, tutor or other appropriate provider of education ortraining.Totalqualificationtime (TQT)The number of hours an awarding organisation has assigned to a qualification forGuided Learning and an estimate of the number of hours a learner will reasonably belikely to spend in preparation, study, or any other form of participation in education ortraining. This includes assessment, which takes place as directed - but, unilke GuidedLearning, not under the immediate guidance or supervision of - a lecturer, supervisor,tutor or other appropriate provider of education or training.ObservationsThis indicates the minimum number of observations required to achieve theunit.LearningoutcomesThe learning outcomes are the most important component of the unit; theyset out what is expected in terms of knowing, understanding and practicalability as a result of the learning process. Learning outcomes are the resultsof learning.EvidencerequirementsThis section provides guidelines on how evidence must be gathered.Maximumservice timesThe maximum time specified by Habia in which a particular service orpractical element must be completed.ObservationoutcomeAn observation outcome details the practical tasks that must be completed toachieve the unit.KnowledgeoutcomeA knowledge outcome details the theoretical requirements of a unit that mustbe evidenced through oral questioning, a mandatory written question paper orportfolio of evidence.AssessmentcriteriaAssessment criteria set out what is required, in terms of achievement, to meeta learning outcome. The assessment criteria and learning outcomes are thecomponents that inform the learning and assessment that should take place.Assessment criteria define the standard expected to meet learning outcomes.RangeThe range indicates what must be covered. Ranges must be practicallydemonstrated in parallel to the unit’s observation outcomes.9
UG31G22Monitor procedures to safelycontrol work operationsMonitoring the operation of workplace health and safetyprocedures is the legal responsibility of all senior staff ina salon, not just that of the manager or proprietor. Theseresponsibilities extend beyond salon staff to all peopleentering the business, e.g. clients, suppliers, contractcleaners, etc. Therefore, in the context of this unit, ‘otherpeople’ includes not only other employees, but all thosewho have a reason to be on salon premises at any time.This unit is about making sure that statutory and workplaceinstructions are being carried out.UG31G22 v5
NOSG22Level3Credit value4GLH30Observations2External paper(s)0
Monitor procedures to safelycontrol work operationsLearning outcomes4.All evidence must be derived fromperformance in the workplace or approvedRealistic Working Environment conformingto current Habia criteria.5.Simulation is not allowed for anyperformance evidence within this unit asthe outcomes can be demonstrated by acombination of assessment methods drawnfrom: direct observation of the candidate in theworkplace witness testimony by colleagues andline managers of the candidate’ssuccessful performance of activities inthe workplace documentary and other product-basedevidence a personal report by the candidateendorsed by colleagues questions discussion professional discussion.6.This is not an exhaustive list and theCommon Evidence Requirements areowned by the Awarding Bodies which willdevelop their own guidance documentationon evidence requirements. However, giventhe nature of the outcomes required, itis likely various types of documentaryevidence, questioning and discussion willform the main assessment methods for thehair and beauty industries.7.There is no external paper requirement forthis unit.On completion of this unit you will:1.Be able to check that health and safetyinstructions are followed2.Be able to recommend changes to healthand safety workplace instructions3.Be able to make sure that hazards and risksare controlled safely and effectively4.Know how to monitor procedures to safelycontrol work operationsEvidence requirements1.2.3.A variety of assessment methods should beused to confirm competence. Assessmentof knowledge should be integrated withthe assessment of performance whereverpossible and appropriate.Monitoring the operation of workplacehealth and safety procedures is thelegal responsibility of all senior staff in asalon, not just that of the manager orproprietor. These responsibilities extendbeyond salon staff to all people entering thebusiness e.g. clients, suppliers, contractcleaners, etc. Therefore, in the context ofthis unit, ‘other people’ includes not onlyother employees, but all those who have areason to be on salon premises at any time.Evidence for outcomes relating to ‘otherpeople’ may be drawn from a wide base ofpossibilities, e.g. politely instructing clientsto hang coats in the place provided andstow their bags at reception to comply withworkplace procedures to avoid obstructionsand accidents in salon work areas; briefinga new starter on some aspect of workplacehealth and safety procedures.UG31G2213
Achieving observationsand rangeAchieving observation outcomesYour assessor will observe your performanceof practical tasks. The minimum numberof observations required is indicated in theevidence requirements section of this unit.Criteria may not always naturally occur duringa practical observation. In such instances youwill be asked questions to demonstrate yourcompetence in this area. Your assessor willdocument the criteria that have been achievedthrough oral questioning.Your assessor will sign off an outcome when allcriteria have been competently achieved in asingle client service.Achieving rangeThere are no range statements that apply to thisunit.14UG31G22Maximum service timesThere are no maximum service times that applyto this unit.
ObservationsOutcome 1Be able to check that health and safety instructions arefollowedYou can:a.Keep up to date with health and safetyregulations and workplace instructions,making sure that information is from reliablesourcesb.Conduct monitoring of the workplace atagreed intervals and in accordance withworkplace instructionsc.Confirm that workers are health and safetycompetent as defined in their job role andthat identified health and safety trainingneeds have been metd.Communicate workplace instructions andreceive feedback*May be assessed through oral questioning.Observation12Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsUG31G2215
Outcome 2Be able to recommend changes to health and safety workplaceinstructionsYou can:a.b.Respond to any breaches of health andsafety instructions in a way which meetsworkplace and legal requirements *Make recommendations for any changes tohealth and safety workplace instructions tothe responsible people*May be assessed through oral questioning.ObservationCriteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials16UG31G2212
HabiaOutcome 3Be able to make sure that hazards and risks are controlledsafely and effectivelyYou can:a.Maintain accurate records of workplaceirregularitiesb.Check other people are aware of thehazards/risks and know the action(s) to betaken to minimise themc.Confirm that appropriate precautions tocontrol risks have been agreed with thepeople responsible for health and safetyd.Review to make sure all recommendedaction has been takene.Report any conflicts that still exist betweenworkplace and legal requirements**May be assessed through oral questioning.Observation12Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsUG31G2217
Developing knowledgeAchieving knowledge outcomesYou will be guided by your tutor and assessoron the evidence that needs to be produced.Your knowledge and understanding will beassessed using the assessment methods listedbelow: 18Observed workWitness statementsAudio-visual mediaEvidence of prior learning or attainmentWritten questionsOral questionsAssignmentsCase studiesUG31G22Where possible your assessor will integrateknowledge outcomes into practical observationsthrough oral questioning.
KnowledgeOutcome 4Know how to monitor procedures to safely control workoperationsYou can:a.Explain employers’ and employees’ legal responsibilities for healthand safety in the workplaceb.Explain the difference between ‘hazard’, ‘risk’ and ‘control’c.Describe the types of information available from reports andrecords covering the workplaced.Explain the importance of evaluating information from reports andrecords covering the workplacePortfolio reference /Assessor initials** Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external paper.UG31G2219
NotesUse this area for making notes and drawing diagrams20UG31G22
UG31H32Contribute to the planningand implementation ofpromotional activitiesThis unit is about working with others to plan, implementand evaluate promotional activities. The ability tocompetently present information and interact with the publicwhilst demonstrating skills is a particularly important aspectof this unit.UG31H32 v5
NOSH32Level3Credit value5GLH32Observations1External paper(s)0
Contribute to the planningand implementation ofpromotional activitiesLearning outcomesOn completion of this unit you will:1.Be able to contribute to the planning andpreparation of promotional activities2.Be able to implement promotional activities3.Be able to participate in the evaluation ofpromotional activities4.Understand the venue and legalrequirements5.Understand how to plan and preparepromotional events6.Understand how to sell products andservices7.Understand communication techniques8.Understand evaluation methods andtechniquesEvidence requirements1.Simulation is not allowed for anyperformance evidence within this unit.2.You must practically demonstrate in youreveryday work that you have met thestandard for contributing to the planning andimplementation of promotional activities.3.Your assessor will make 1 observationof your performance when planning andimplementing promotional activities. Inaddition, you will need to collect furtherdocumentary evidence to show you havemet all the requirements of the standard.4.From the range, you must show that youhave: developed both types of objectives undertaken all the types of promotionalactivities listed.5.Although some evidence of yourperformance will be gathered from theobservations made by your assessor, it islikely you will need to assemble relevantdocumentary evidence in your portfolio tomeet the requirements of the standard andqualification.6.There is no external paper requirement forthis unit.UG31H3223
Achieving observationsand rangeAchieving observation outcomesYour assessor will observe your performanceof practical tasks. The minimum numberof observations required is indicated in theevidence requirements section of this unit.Criteria may not always naturally occur duringa practical observation. In such instances youwill be asked questions to demonstrate yourcompetence in this area. Your assessor willdocument the criteria that have been achievedthrough oral questioning.Your assessor will sign off an outcome when allcriteria have been competently achieved in asingle client service.Achieving rangeThe range section indicates what mustbe covered. Ranges must be practicallydemonstrated as part of an observation. Yourassessor will document the portfolio referenceonce a range has been competently achieved.24UG31H32Maximum service timesThere are no maximum service times that applyto this unit.
ObservationsOutcome 1Be able to contribute to the planning and preparation ofpromotional activitiesYou can:a.Make recommendations to the relevantperson(s) for suitable promotional activities,identifying the potential benefits for thebusinessb.Identify and agree specific, measurable,achievable, realistic and time boundobjectives and target groups for the activitywith the relevant person(s)c.Agree requirements for the activity with allrelevant person(s) in sufficient detail to allowthe work to be plannedd.Produce an agreed plan showing the: type of promotional activity objectives of the activity roles and responsibilities of othersinvolved resource requirements preparation and implementation activities timescales the budget methods of evaluatione.Agree a plan that takes into account anylegal requirements, when necessaryf.Make sure resources are available to meetthe planned timescale*May be assessed through oral questioning.Observation1Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsUG31H3225
HabiaOutcome 2Be able to implement promotional activitiesYou can:a.Implement promotional activities to meet theagreed planb.Adapt promotional activities, whennecessary, in response to changedcircumstances and/or problemsc.Use resources effectively throughout thepromotional activitiesd.Communicate the essential features andbenefits of products and services to thetarget groupe.Use methods of communication that aresuitable for the type of promotional activitybeing undertakenf.g.Present information in logical stepsh.Respond to questions and queries in a waywhich promotes goodwill and enhances thesalon’s imagei.Actively encourage the target group to takeadvantage of the services and productsbeing promotedj.Clear away products and equipment atthe end of the promotional activity, whennecessary, to meet the requirements of thevenueEncourage the target group to ask questionsabout the services and products beingpromoted*May be assessed through oral questioning.ObservationCriteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initials26UG31H321
HabiaOutcome 3Be able to participate in the evaluation of promotional activitiesYou can:a.Use the methods agreed in the promotionalactivity plan to gain feedback from therelevant sourcesb.Collate and record the information gainedfrom the feedback using a clear and conciseformat and method of presentation*c.Draw accurate and clear conclusions on theeffectiveness of the promotional activity inmeeting the agreed objectivesd.Participate in discussions giving a clear andwell structured summary of the results of theevaluatione.Make recommendations for improvementsto any future promotional activities basedupon the outcomes of the evaluation*May be assessed through oral questioning.Observation1Criteria questioned orallyDate achievedPortfolio referenceLearner signatureAssessor initialsUG31H3227
RangeYou must practically demonstrate you have:Undertaken all the types of promotional activities listedPortfolio referenceDemonstrationsDisplaysAdvertising campaignsDeveloped both types of objectivesEnhance salon imageIncrease salon business28UG31H32Portfolio reference
Developing knowledgeAchieving knowledge outcomesYou will be guided by your tutor and assessoron the evidence that needs to be produced.Your knowledge and understanding will beassessed using the assessment methods listedbelow: Where possible your assessor will integrateknowledge outcomes into practical observationsthrough oral questioning.Observed workWitness statementsAudio-visual mediaEvidence of prior learning or attainmentWritten questionsOral questionsAssignmentsCase studiesUG31H3229
KnowledgeOutcome 4Understand the venue and legal requirementsYou can:a.Explain the practical requirements and restrictions of any venueb.Describe the contract requirements, local bye-laws and legislationwhich could restrict the promotional activity in any venue usedc.Explain the importance of considering health and safety and otherlegal requirementsd.Explain the health and safety procedures applicable to any venueusede.Explain the potential hazards that must be considered whenworking at any venuef.Describe the steps that should be taken to minimise risks whenworking at an external venuePortfolio reference* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.30UG31H32
HabiaOutcome 5Understand how to plan and prepare promotional eventsYou can:a.Explain the purpose and value of detailed and accurate planningb.Explain the type of resourcing requirements necessary forpromotional activitiesc.Explain how the nature of the target group can influence the choiceof promotional activityd.Explain how to match types of promotional activities to objectivese.Describe how to present a plan for promotional activitiesf.Explain why it is important to consider methods of evaluation at theplanning stageg.Explain how to write objectives that are Specific, Measurable,Achievable, Realistic and Time-bound (i.e. SMART objectives)h.Explain the importance of working to a budgeti.Explain where and how to obtain resourcesj.Explain the importance of clearly defining the roles andresponsibilities of those involved in promotional activitiesk.Describe the importance of allocating roles and responsibilities tomatch an individual’s competence levelsl.Explain the importance of gaining an individual’s commitment andagreement to undertake a role in the promotional activityPortfolio referencem. Explain the types of foreseeable problems that occur and ways ofresolving them* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UG31H3231
HabiaOutcome 6Understand how to sell products and servicesYou can:a.Explain how to recognise buying signals and to close salesb.Identify the difference between the features of a product or serviceand the benefits of a product or servicec.Describe the features and benefits of products and/or servicesbeing promotedd.Describe how to tailor the presentation of the benefits of productsand/or services to meet individual needs and interestsPortfolio reference* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.32UG31H32
HabiaOutcome 7Understand communication techniquesYou can:a.Explain how and when to participate in discussionsb.Describe how to give a short presentationc.Compare different methods of presenting informationd.Explain how and when to make openings to encourage others toask questionse.Describe how to answer questions and manage queries in a waylikely to maintain goodwillPortfolio reference* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.UG31H3233
HabiaOutcome 8Understand evaluation methods and techniquesYou can:a.Explain the purpose of evaluation activitiesb.Explain the areas of the promotional activity which should beevaluatedc.Describe the most suitable methods of gaining feedback for thepromotional activities in the ranged.Explain how to collate, analyse and summarise evaluationfeedback in a clear and concise waye.Explain suitable ways of formatting and producing an evaluationreportPortfolio reference* Assessor initials to be inserted if orally questioned.Requirements highlighted in white are assessed in the external written paper.34UG31H32
UB30B20Provide body massagetreatmentsThis unit is about the skills involved in providing head andbody massage treatments. It covers manual massage ofthe head and body as well as mechanical body massagetechniques. The ability to adapt massage techniques to suitindividual client needs is a crucial requirement of this unit.To carry out this unit you will need to maintain effectivehealth, safety and hygiene throughout your work. You willalso need to maintain your personal appearance and goodcommunication with the client.UB30B20 v7
NOSB20Level3Credit value10GLH79Observations4External paper(s)2
Provide body massagetreatmentsLearning outcomes3.Your assessor will observe yourperformance on at least 4 separateoccasions, each on 4 different clients,which must include 2 full body massagetreatments, incorporating the face.One of the full body massages mustincorporate the use of mechanicalmassage and in
Massage is a job ready qualification based on National Occupational Standards (NOS). This qualification will provide you with the knowledge, understanding and skills to work competently as an advanced beauty therapist specialising in massage. Thr
