Transcription
Avoiding Automation Anxiety:Managing Risk in the Age of Industry 4.0Nicole M. Radziwill, PhDSVP Quality & Strategy, Ultranauts Inc.
About the PresenterNicole Radziwill is SVP Quality & Strategy at Ultranauts. She wasformerly VP of the Quality and Supply Chain Practice at Intelex(EHSQ) in Toronto, Ontario, and is a former tenured AssociateProfessor of Production Systems and Data Science at JamesMadison University.Nicole is a Fellow of the American Society for Quality (ASQ), aCertified Six Sigma Black Belt (CSSBB), a National Examiner forthe Malcolm Baldrige National Quality Award (MBNQA), andEditor-in-Chief of Software Quality Professional journal with a PhDin Quality Systems from Indiana State. She is one of ASQ'sInfluential Voices and blogs at http://qualityandinnovation.com.Nicole RadziwillSVP Quality & Strategy, Ultranautsnradziwill@ultranauts.co
June 15, -press
Radziwill, N. M. (2020). Connected, Intelligent, Automated: The Definitive Guide to Digital Transformation withQuality 4.0. ASQ Quality Press, Milwaukee WI: 545 pp.
Benefits of Automation1.Accomplish processes that cannot be done manually2.Improve complex, slow, labor intensive, error prone processes3.Improve safety - shift hazardous tasks from humans to machines4.Improve labor productivity, throughput, reduce lead time5.Improve product quality, reduce variation in production6.Increase flexibility, ability to add new products quickly7.Free your team for more high value tasks8.Reduce outages and improve time-to-recovery9.Enhance error detection and increase resilience10.Avoid losing competitive advantage
Greenberg, A. (2018). The untold story of NotPetya, the most devastating cyberattack in history. Wired, August, 22.
Lesson #1Automation is Much More than Robots and Hardware
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Radziwill, N. M. (2020). Connected, Intelligent, Automated: The Definitive Guide to Digital Transformation withQuality 4.0. ASQ Quality Press, Milwaukee WI: 545 pp.
Tasks &ProcessesOversight &GovernanceRadziwill, N. M. (2020). Connected, Intelligent, Automated: The Definitive Guide to Digital Transformation withQuality 4.0. ASQ Quality Press, Milwaukee WI: 545 pp.
Lesson #2Automation is a Spectrum
Radziwill, N. M. (2020). Connected, Intelligent, Automated: The Definitive Guide to Digital Transformation withQuality 4.0. ASQ Quality Press, Milwaukee WI: 545 pp.
Technology Follows BehaviorYou buy a software system that automates sales communications. Itprovides you with intelligence about how well each pitch works (so youcan customize pitches to future prospects).If your sales force does not currently think or work in terms of “pitching,”it’s unlikely they will start thinking this way just because the softwarebecomes available to do it. The automation investment will be injeopardy.
Lesson #3Automation Still Needs People
“Developing automation without consideration of the human operatorleads to new and more catastrophic failures. For automation to fulfill itspromise, designers must avoid a technology-centered approachand adopt an approach that considers the joint operator–automationsystem.Automation-related problems arise because introducing automationchanges the type and extent of feedback that operators receive, aswell as the nature and structure of tasks. In addition, operators’behavioral, cognitive, and emotional responses to these changes canleave the system vulnerable to failure.Lee, J. D., & Seppelt, B. D. (2009). Human factors in automation design. In Springer handbook of automation (pp.417-436). Springer, Berlin, Heidelberg.
Radziwill, N. M. (2020). Connected, Intelligent, Automated: The Definitive Guide to Digital Transformation withQuality 4.0. ASQ Quality Press, Milwaukee WI: 545 pp.
Frohm, J., Lindström, V., Stahre, J., & Winroth, M. (2008). Levels of automation in manufacturing.Ergonomia - An International journal of ergonomics and human factors, 30(3).
Intelligent AutomationHow to Deliver Optimal Value from Incremental Investment
Build Resilience Reduce vulnerabilities Increase capabilities Build social capitalPettit, T. J., Croxton, K. L., & Fiksel, J. (2013). Ensuring supply chain resilience: development and implementationof an assessment tool. Journal of Business Logistics, 34(1), 46-76.
WHY automation & WHY NOWChoose WHAT to automateIdentify HOW to automateDecide WHEN to automate
Tasks & Processes1.2.3.4.5.6.7.High risk or mission criticalUnsafe or dangerousProne to human errorManually intensiveTediousFrequentMathematically reducibleOversight & Governance
Examplesfrom EHSQ, Pipeline Processing, and Software Test Automation
Example 1: EHSQ AutomationYou manufacture 12 differentproduct lines. One of those linesgenerates 88% of your income.You automate task managementand action plans for workingcorrective actions (CARs) only onthat line, reducing vulnerabilitiesassociated with dropped tasks.You build social capital by addingmobile capabilities to ensure yourfront line workers don’t miss vitalinformation.
Example 2: Quality/ML AutomationYou run a popular web site for cat pictures and catmemes that is supported by ad revenue. You receivepictures from subscribers, and also scour popular websites and cat groups to keep your site fresh.A Failure Mode and Effects Analysis (FMEA) of 16 keydata ingest channels indicates a significant reduction inRisk Priority Number by automating image inspectionon just two channels using deep learning.By automating image processing on only these twochannels, you increase staff capabilities by freeingthem up for more value-adding tasks.
Example 3: Software Test AutomationYour organization relies on a fullEHSQ software suite for incidentmanagement, observations, andtracking frequent compliance trainingto ensure that only properly preparedworkers conduct inspections.Two of these applications service 78%of all transactions.You simplify 7,200 test cases on theseapps to 650 using combinatorialmethods, and implement automatedUI tests to catch issues before yourusers experience them.
Build Resilience Reduce vulnerabilities Increase capabilities Build social capitalNicole RadziwillSVP Quality & in.com/in/nicoleradziwill/Tasks & Processes1.2.3.4.5.6.7.High risk or mission criticalUnsafe or dangerousProne to human errorManually intensiveTediousFrequentMathematically reducibleOversight & Governance
Thank You!
Nicole is a Fellow of the American Society for Quality (ASQ), a Certified Six Sigma Black Belt (CSSBB), a National Examiner for the Malcolm Baldrige National Quality Award (MBNQA), and Editor-in-Chief of Software Quality Professional journal with a PhD in Quality Systems from Indiana State. She is one
