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The ability to communicate effectively can have a profound effect on your personal and professional life.This communication skills training course provides you with practical, effective tools to enable clear and effectivecommunication in all situations.This engaging and highly practical training course is available now throughout Australia, including Brisbane, Sydney,Melbourne, Adelaide, Canberra, Parramatta and Perth.Communication Skills Training Course Course OutlineForeword:This communications training course helps people communicate appropriately and clearly in all situations. This is a greatcourse for everyone as the benefits can have a positive effect on every aspect of life. Learn to understand how youcommunicate, how others communicate and how to adjust to meet their needs. Discover how effective communication isgreatly improved by understanding communication preferences and overcoming communication barriers.This interpersonal communication course will ensure your colleagues receive your message clearly and improve yourworkplace relationships in general. If you have never completed a communications course of this type you are missingout on understanding fundamental concepts that will have a profound effect on your life and success in the workplace.Outcomes:In this course, participants will:Gain insight into their personality type and communication preferences, using our proprietary profiling toolLearn to recognise other people's personality types and communication preferencesLearn to adjust your own communication approach based on need and situationUnderstand barriers to effective communication and how to overcome themLearn how to effectively utilise toneMaster the S.T.A.R. method for speaking on the spotLearn to use body language appropriatelyLearn to listen actively and effectivelyGain insight into asking open questionsBecome a more effective communicator through the use and application of practical tools

Communication Skills Training Course - Lesson 1Getting to know yourself - CHOIceWhat is your personality type?What are your communication preferences?What are your communication tendencies?Communication Skills Training Course - Lesson 2Understanding others - CHOIceWhat other personality types are out there?What are their communication preferences?What are their communication tendencies?Communication Skills Training Course - Lesson 3Communication Skills Training Course - Lesson 4Making allowance for others CHOIce and circumstance Understanding Communication BarriersConsider your approach:An Overview of Common BarriersWhat is the receiver's CHOIce?Language BarriersWhat type of message are you delivering?Cultural BarriersIs sensitivity, personal touch, speed,Differences in Time and Placeevidence, privacy or publicacknowledgement most important?Develop strategies for future applicationCommunication Skills Training Course - Lesson 5Paraverbal Communication SkillsThe Power of PitchThe Truth about ToneThe Strength of SpeedCommunication Skills Training Course - Lesson 6Non-Verbal CommunicationUnderstanding the Mehrabian StudyAll About Body LanguageInterpreting GesturesCommunication Skills Training Course - Lesson 7Speaking Like a S.T.A.R.S SituationT TaskA ActionR ResultSummaryCommunication Skills Training Course - Lesson 8Active Listening SkillsSeven Ways to Listen Better TodayUnderstanding Active ListeningSending Good Signals to OthersCommunication Skills Training Course - Lesson 9Asking Good QuestionsOpen QuestionsClosed QuestionsProbing QuestionsCommunication Skills Training Course - Lesson 10Appreciative InquiryThe Purpose of AIThe Four StagesExamples and Case StudiesCommunication Skills Training Course - Lesson 11Mastering the Art of ConversationLevel One: Discussing General TopicsLevel Two: Sharing Ideas and PerspectivesLevel Three: Sharing Personal ExperiencesOur Top Networking TipsCommunication Skills Training Course - Lesson 12Conversational PsychologyUnderstanding Precipitating FactorsEstablishing Common GroundUsing “I” Messages

Conflict in human relationships, even good relationships, is inevitable. Learning how to manage conflict is a key skill foranyone that works in a team, interfaces with customers or has a supervisory role.This Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict andto manage and resolve conflict quickly with professionalism.Join a Conflict Resolution Training Class today, or have a trainer come to your workplace in Brisbane, Sydney,Parramatta, Melbourne, Canberra, Adelaide or Perth.Conflict Resolution Training Course OutlineForeword:Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives.The reality of conflict is that in any human relationship it is inevitable, if handled well, conflict provides a powerful avenuefor significant growth.Conflict resolution involves recognising and managing the particular conflict. This is an essential part of buildingemotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clientsthereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisationto focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust andcommitment with clients and colleagues.This Conflict Resolution Training Course provides techniques for individuals in an organisation to resolve workplaceconflict and build a common understanding and framework for working through challenging conflict situations. We have,after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution –Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolutionstrategies for quickly and effectively recognising, resolving and preventing conflict.Outcomes:In this course participants will:Gain a thorough understanding of the sources, causes and types of conflictMaster all six phases of the conflict resolution processUnderstand the five main approaches to conflict resolutionLearn to apply conflict resolution approachesLearn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalatesDevelop communication tools such as agreement frames and open questionsLearn practical anger and stress management techniques

Conflict Resolution Training Course - Lesson 1An Introduction to Conflict ResolutionWhat is Conflict?What is Conflict Resolution?Understanding the Conflict Resolution ProcessConflict Resolution Training Course - Lesson 2Conflict Resolution with the romisingAccommodatingAvoidingConflict Resolution Training Course - Lesson 3Creating an Effective AtmosphereNeutralising EmotionsSetting Ground RulesChoosing the Time and PlaceConflict Resolution Training Course - Lesson 4Creating Mutual UnderstandingWhat do I Want?What do They Want?What do We Want?Conflict Resolution Training Course - Lesson 5Focusing on Individual NeedsFinding Common GroundBuilding Positive Energy and GoodwillStrengthening your PartnershipConflict Resolution Training Course - Lesson 6Getting to the Root CauseExamining Root CauseCreating a Cause and Effect DiagramThe Importance of ForgivenessIdentifying the Benefits of ResolutionConflict Resolution Training Course - Lesson 7Generating OptionsGenerate, don't EvaluateCreating Mutual Gain Options and Multiple OptionSolutionsDigging Deeper into your OptionsConflict Resolution Training Course - Lesson 8Building a SolutionCreating CriteriaCreating a ShortlistChoosing a SolutionBuilding a PlanConflict Resolution Training Course - Lesson 9The Short Version of the ProcessEvaluating the SituationChoosing your StepsCreating an Action PlanUsing Individual Process StepsConflict Resolution Training Course - Lesson 10Additional ToolsStress and Anger Management TechniquesThe Agreement FrameAsking Open Questions

"Learn to become part of the solution."This Creative Problem Solving training course will provide participants with a complete and practical understanding of thesteps involved to analyse, discover and solve problems in the workplace.Join a Creative Problem Solving training class today, or have a trainer come to your workplace in Brisbane, Sydney,Parramatta, Melbourne, Canberra, Adelaide or Perth.Creative Problem Solving Training Course OutlineForeword:In the past few decades, psychologists and business people alike have discovered that successful problem solvers tendto use the same type of process to identify and implement the solutions to their problems. This process works for anykind of problem, large or small.This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process,as well as key problem solving tools that they can use every day.Outcomes:In this course participants will:Understand the complete process of creatively solving a problem.Learn some key questions to ask when gathering information about a problemTake home tools to effectively determine what 'the problem is'Learn to write concrete problem statementsDiscover idea-generating tools like affinity diagrams, word chaining, the box method, the six thinking hats & the blinkmethodLearn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group votingLearn to perform a final problem analysis and then select a solutionUnderstand the why's & how's of refining & re-refining a solution shortlistLearn how to identify the tasks & resources necessary to implement a solutionUnderstand how to evaluate & adapt solutions to reality

Creative Problem Solving Training Course - Lesson 1The Problem-Solving MethodIntroduction to Six-Step ProcessProblem DefinitionInformation GatheringGenerating Possible SolutionsAnalysing the SolutionsSelecting the Best Solution(s)Planning the Next Course of ActionCreative Problem Solving Training Course - Lesson 2Problem DefinitionIdentifying the ProblemPAG vs. PAUDetermining the ScopeWriting the Problem StatementCreative Problem Solving Training Course - Lesson 3Information GatheringUnderstanding Types of InformationIdentifying Key QuestionsDeveloping CriteriaCreative Problem Solving Training Course - Lesson 4Brainstorming BasicsCreating a Creative SpaceSetting the Ground RulesGenerating IdeasCreative Problem Solving Training Course - Lesson 6Generating Solutions - Part TwoUsing the Box MethodUsing the Six Thinking HatsUsing the Blink MethodCreative Problem Solving Training Course - Lesson 5Generating Solutions - Part OneLogistical SolutionsUsing Affinity DiagramsWord ChainingCreative Problem Solving Training Course - Lesson 7Evaluating SolutionsDeveloping CriteriaUsing Cost/Benefit AnalysisGroup VotingCreative Problem Solving Training Course - Lesson 8Selecting a SolutionDoing a Final AnalysisFacts vs. IntuitionRefining and Re-Refining the ShortlistCreative Problem Solving Training Course - Lesson 9Planning your Next StepsIdentifying TasksIdentifying ResourcesEvaluating and AdaptingCreative Problem Solving Training Course - Lesson 10Recording Lessons LearnedPlanning the Follow-up MeetingsCelebrating SuccessesIdentifying Improvements

In this age of technology, email is the preferred and often most efficient form of communication, yet many organisationsoverlook this very important form of business communication.This Email Etiquette training course from pdtraining, provides participants with the skills and techniques necessary formanaging emails and writing professionally with effective email structures.This exciting training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,Canberra and Perth.Email Etiquette Training Course OutlineForeword:A new international workplace survey (2007) has found that 83% of Australians use email, Internet, or both while at workand most are convinced it makes them more productive.The survey by global recruitment agency, Kelly Services, found that the use of online communications has extendedacross most of the workforce with only 9% using neither email nor Internet. Both men and women were equallyenthusiastic users of email and the Internet and those in the 25-54 year old age bracket were intensive users.The survey highlights the pervasive use of online tools in the workplace and there is little doubt that online technologieshave transformed the way business operates. With this growing trend in modern business communication withinAustralia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35%of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points tothe volume of emails that are directed to people without a clear purpose.There was widespread acceptance that the technology has a positive impact on the quality of work. However, like anytool, it is important that managers take time to provide the training and support to enable staff to effectively integrateonline tools into their daily work routine, and gain maximum benefit.In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilisedeffectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use ofonline communications. These should cover issues such as privacy, personal use, monitoring, downloading of content,access by third parties and illegal use of the Internet.An international workplace survey (2007) has found that 83% of Australians use email, Internet, or both while at work andmost are convinced it makes them more productive.The survey by global recruitment agency, Kelly Services, found that the use of online communications has extendedacross most of the workforce with only 9% using neither email nor Internet. Both men and women were equallyenthusiastic users of email and the Internet and those in the 25-54 year old age bracket were intensive users.The survey highlights the pervasive use of online tools in the workplace and there is little doubt that online technologieshave transformed the way business operates. With this growing trend in modern business communication withinAustralia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35%of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points tothe volume of emails that are directed to people without a clear purpose.There was widespread acceptance that the technology has a positive impact on the quality of work. However, like anytool, it is important that managers take time to provide the training and support to enable staff to effectively integrateonline tools into their daily work routine, and gain maximum benefit.In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilisedeffectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use ofonline communications. These should cover issues such as privacy, personal use, monitoring, downloading of content,access by third parties and illegal use of the Internet.Outcomes:Develop a heightened awareness of the potential perils of digital communicationMaster effective email structures to achieve clarity and successful communicationLearn to write for the reader, starting with effective subject linesMake the most of 'email estate'Carefully consider the email recipientsLearn to work within principles or 'rules of thumb' to ensure professional, clear & effective emailsPerfect grammar because it mattersFormat messages for readabilityLearn to write professionally and brand Broadcast emailsLearn to avoid senders regret by proof readingUnderstand 'netiquette'Master the inbox using some core principles and email functions

Email Etiquette Training Course - Lesson 1IntroductionEvaluate your Email usageWorkshop ObjectivesEmail Etiquette Training Course - Lesson 2Introduction to Email EtiquetteEmail is never secureBig brother may be reading over your electronic shoulderProductivity is lost when cyber-slackers log onEmail misuse and abuse may get you firedEmail can be embarrassingEmail abuse impacts revenues and also reputationsEmail is easily misinterpretedEmail Etiquette Training Course - Lesson 3Create Structure for SuccessForward-To-CC-BCCUrgent! High Importance Low ImportanceSubjectSalutationIntroduction – Body – ConclusionSignatureDraftTime DelaysEmail Etiquette Training Course - Lesson 4Rules of ThumbEffective Subject lines: Tell me up front what you want fromme1 page view onlyAverage 15 words per sentenceAs short as possible – no extra words2 – 3 lines per paragraphEmail Etiquette Training Course - Lesson 5Grammar PerfectUsing spellcheckerCheck for simple sentencesUse the Active VoiceUse of punctuationUse of emoticonsUse of text talkEmail Etiquette Training Course - Lesson 6Formatting your Email MessageEmail StyleWriting the EmailSelecting your format settingsChoose the Right FontSelect Appropriate ColoursEnhancing ReadabilityResist the urge to use All Upper – or Lowercase LettersArranging Text into Vertical ListsSending Attachments with CareEmail Etiquette Training Course - Lesson 7Broadcast EmailsBrandingImportance of Branding and consistent subjectheadingsEmail Etiquette Training Course - Lesson 8Proofreading Does PayA Proofreading PrimerHow Peer Review Can HelpEmail Etiquette Training Course - Lesson 9Polishing Your CybermannersWatch your CyberlanguageAvoiding Sexist LanguageSet the Right ToneDodging Conversational PitfallsExtinguishing FlamesEmail Etiquette Training Course - Lesson 10Netiquette GuidelinesReviewing Netiquette GuidelinesNetiquette Guidelines for ManagersEmail Etiquette Training Course - Lesson 11Managing Email OverloadControlling your Inbox ClutterEmail Etiquette Training Course - Lesson 12ExamplesThe GoodThe BadThe Ugly

Australian businesses spend 19bn per year on meetings and most meeting attendees spend their time daydreamingand even snoozing.Learn how to gain accountability, manage the participants, handle disruptions and ensure outcomes and follow-throughwith this Meeting Management course from pdtraining.This effective training course is available now in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra andPerth.Meeting Management Course Course OutlineForeword:An Australian University study has shown that companies are wasting huge amounts of money on inefficient meetings.The study conducted by the University of South Australia discovered that one in three workers admitted to falling asleepin meetings while 87% said they daydream and 26% said they did other work.Professor Terry Robbins-Jones, head of the University's School of Accounting and Information Systems says face-toface meetings are costing Australian businesses a whopping A 19bn a year. "People spend well over 50% of their timeworking with other people - making it the single most expensive activity in the business world - and yet we know nothingabout it," he said."Bearing in mind that collaboration - including the time spent in face-to-face meetings - probably accounts for well overhalf the total costs of any organisation, companies should be thinking about having a budget for it or monitoring howeffectively it operates," he added. The University of South Australia study found that 46% of executives felt meetingswere a good use of time, while 33% felt that - at best - they were fairly productive. These figures suggest t

Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed Communication Skills Training Course - Lesson 6 Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures Communication Skills