Transcription
ITIL-4-FOUNDATION DumpsITIL-4-FOUNDATION BraindumpsITIL-4-FOUNDATION Real QuestionsITIL-4-FOUNDATION Practice TestITIL-4-FOUNDATION dumps freeITILITIL-4-FOUNDATIONITIL 4 il/ITIL-4-FOUNDATION
Question #265Which is a low risk change that has been pre-approved so that no additional authorization is needed?A. A standard changeB. A change modelC. An emergency changeD. A normal changeAnswer: AQuestion #266Which describes the ג plan ג value chain activity?A. It ensures a shared understanding of the current status and vision for all products and services across theorganizationB. It ensures that services are delivered and supported according to agreed specifications andstakeholders ג expectationsC. It ensures that service components are available when and where they are needed, and meet agreedspecificationsD. It ensures continual improvement of products, services, and practices across all value chain activitiesAnswer: AQuestion #267Which practice has the purpose of ensuring that the organization ג s suppliers and their performance andmanaged appropriately to support the provision of seamless, quality products and services?A. Release managementB. Supplier managementC. Service managementD. Relationship managementAnswer: BQuestion #268Which includes governance, management practices, and continual improvement?A. The service value systemB. The ג deliver and support ג value chain activityC. The ג focus on value ג guiding principleD. The ג value stream and processes ג dimensionAnswer: AQuestion #269Which phase of problem management includes analysing incidents to look for patterns and trends?A. Problem identificationB. Problem controlC. Error control
D. Post-implementation reviewAnswer: AQuestion #270Which statement about the ג optimize and automate ג guiding principle is CORRECT?A. Activities should be automated before they are optimizedB. Automation is best applied to non-standard tasksC. Technology eliminates the need for human interventionD. Automation frees human resources for more complex activitiesAnswer: DQuestion #271What is defined as any financially valuable component that can contribute to the delivery of a service?A. Configuration itemB. ProductC. IT assetD. EventAnswer: CQuestion #272Which dimension focuses on relationships with other organizations that are involved in the design, development,deployment and delivery of services?A. Organizations and peopleB. Information and technologyC. Partners and suppliersD. Value streams and processesAnswer: CQuestion #273Which statement about service requests is CORRECT?A. Complex service requests should be dealt with as normal changesB. Service requests that require simple workflows should be dealt with as incidentsC. Service requests require workflows that should use manual procedures and avoid automationD. Service requests are usually formalized using standard procedures for initiation, approval and fulfilmentAnswer: DQuestion #274Which MOST helps an organization adapt ITIL concepts so that they apply to the organization ג s specificcircumstances?A. Continual improvementB. Service value chainC. PracticesD. Guiding principlesAnswer: A
Question #275What is the MAIN benefit of ג problem management ג ?A. Restoring normal service as quickly as possibleB. Reducing the number and impact of incidentsC. Maximizing the number of successful changesD. Managing workarounds and known errorsAnswer: DQuestion #276Which guiding principle discourages ג silo activity ג ?A. Focus on valueB. Start where you areC. Collaborate and promote visibilityD. Keep it simple and practicalAnswer: CQuestion #277Which will help solve incidents more quickly?A. Target resolution timesB. Escalating all incidents to support teamsC. Collaboration between teamsD. Detailed procedural steps for incident investigationAnswer: CQuestion #278What varies in size and complexity, and uses functions to achieve its objectives?A. A riskB. An organizationC. A practiceD. An outcomeAnswer: BQuestion #279Which practice facilitates operational communication between the service provider organization and users in theservice consumer organization?A. Service level managementB. Relationship managementC. Service deskD. Monitoring and event managementAnswer: CQuestion #280Which dimension considers the application of artificial intelligence to service management?
A. Organizations and peopleB. Information and technologyC. Partners and suppliersD. Value streams and processesAnswer: BQuestion #281Which type of change is MOST LIKELY to be initiated as part of the ג service request management ג practice?A. A normal changeB. An emergency changeC. A standard changeD. A change modelAnswer: C
For More exams visit https://killexams.com/vendors-exam-listKill your exam at First Attempt.Guaranteed!
Which MOST helps an organization adapt ITIL concepts so that they apply to the organizationג s specific circumstances? A. Continual improvement B. Service value chain C. Practices D. Guiding principles Answer: A . Question #
