WIXLIB

Architected to anticipateyour needsShoreTel’s Pure IP Unified Communications solutions deliverperformance, reliability and value — with no surprises!

Customer focusdrives our successIn the white-hot marketof unified communications,ShoreTel stands out.Our success is basedon more than superiortechnology; organizationslike yours are choosingShoreTel because we delivermore than customersatisfaction—we delivercustomer delight.We have built ourbusiness by ensuringthat ShoreTel solutions,service and performanceexceed customerexpectations—a rigorous approachthat has been rewardedwith many accoladesand world-class customersatisfaction ratings.

Build your business on the performance andreliability of Pure IP communicationsAcross industries, companies of all sizes are embracing unified communications—the integrated delivery of voice, data and video—to accomplish four critical goals: Improve employee productivity by transforming the way people communicate Integrate the communication system into business processes Deliver communications services with superior reliability and availability Reduce capital and operating expendituresShoreTel delivers high-performance Pure IP communicationsShoreTel delivers breakthrough unified communications solutions that can help youachieve all of these goals, and more. Our market-leading Pure IP solutions redefinethe traditional phone system to offer: Extremely high levels of scalability, reliability and availability that meet the needsof global enterprises, and small and medium businesses, alike Exceptional ease of installation, management and use”ShoreTel has beennamed the Best OverallVoIP Provider for thefifth year in a row.”Nemertes PilotHouse Awards forUnified Communications andCollaboration, July 2008. Accessibility by mobile users, transferring the full productivity of their officeenvironment to their mobile phones Lower total cost of ownershipUnbeatable reliability and valueShoreTel’s distributed software architecture and innovative product design provideenterprise-class reliability and scalability for businesses of every size — from tenusers to tens of thousands. No matter what the size of your deployment, you canexpect reliability that exceeds the most stringent measure of availability commonlyused today —“five 9s,” or 99.999 percent— while enjoying low cost of ownershipand streamlined, centralized management.But a communications solution is more than just an architecture.ShoreTel complements its technology and design leadershipwith equal strengths in ease of use, customer service andsupport, and an exceptional commitment to customersatisfaction. Our entire business is focused on delightingcustomers at every step, from initial consultations, throughinstallation and deployment, to ongoing use and systemexpansion. In every way, ShoreTel delivers its Pure IP solutionsto meet the needs of virtually any business — including yours.

The ShoreTel Distributed ArchitecturePSTN/ITSPPSTNLONDON OFFICEShoreGear 90BRIShoreGear 220E1TELEWORKERAnalogPhoneShoreWareCall ManagerApplications Voicemail Auto AttendantShoreWareMobile CallManagerOptions: Office Anywhere SoftPhoneShorePhoneShorePhone ShoreTel VPN PhoneIPWANContact Center(CC and ECC)NEW YORK OFFICEShorePhoneThird PartyPBXConvergedConferencingShoreGear 220T1ShoreGear 90ShoreGear 50AnalogPhoneShoreWareCall ManagerShoreGear T1kVPN ConcentratorThird PartyVoicemailApplications Voicemail Auto Attendant System Administration Contact Center (WG)Third Party PhonesSAN FRANCISCO HEADQUARTERSShoreWare DirectorPSTN/ITSPSINGLE-IMAGE ARCHITECTUREPSTNOne network, countless benefitsShoreTel’s distributed architecture provides a single image system for business sites spanningany geography. It’s the foundation of our Pure IP solution: easy to use and maintain, and acatalyst for productivity gains.The ShoreTel IP Unified Communications (UC) system offers complete feature transparencyacross your enterprise. Gone are the days of multiple PBXs and separate systems for voicemail, automated attendant and Automatic Call Distribution. With ShoreTel’s UC system, thephone system is distributed, the voice applications are integrated, and the managementinterface is best in class.

End-to-end solutions for every businessIP Voice Switches: Highly reliable, intelligent ShoreGear Voice Switchesmeet the communications needs of headquarters, regional and branchoffices, supporting both IP phones and analog devices. Reliability is furtherincreased by adding a single additional switch at a site. If a ShoreGear VoiceSwitch supporting IP phones fails or is isolated by a network fault, the phones willautomatically failover to another voice switch at the site. This “N 1” form ofredundancy is simple, cost effective and incredibly reliable.For maximum availability,the processors that powerShoreTel switches do notcontain mechanical diskdrives, eliminating thesingle most commonpoint of system failure.IP Telephones: ShoreTel offers a wide range of ergonomically designed, intuitive telephoneswith rich, superior sound quality. ShorePhone IP Telephones are automatically configuredwhen added to the network, eliminating time-consuming manual installation.System Management: With ShoreWare Director, your entire phone system can becentrally managed from a single browser-based interface.System Monitor: ShoreWare System Monitor ensures a high level of voice quality bycontinuously monitoring your network, allowing you to proactively address performanceissues before they affect network reliability.Office Anywhere: Whether they are in the office or on the road, end users can directcalls to any phone of any type, and use ShoreTel’s desktop applications as if theywere sitting at their desks.Contact Center and Converged Conferencing: ShoreWare Contact Center productsoffer solutions for call centers ranging from entry-level, for those requiring basicfunctionality, to formal contact centers requiring more in-depth, full featured options.For maximum productivity, ShoreTel Converged Conferencing allows your organizationto conduct large audio conferences and share desktop applications.Additional Business Applications: ShoreTel offers specialized applications such asthe ShoreTel Salesforce.com Call Center Adapter, E911 Notification, ShoreTelNetSuite Integration, Legal and Professional Cost Recovery Integration and theShoreTel Web Dialer, all of which deliver strong productivity benefits.Purpose built for scalability and reliabilityThe ShoreTel UC system encompasses phones, switches, and software designedfor easy deployment, rapid flexibility, and world-class IP communications.Incorporating a switch-based hardware platform, the ShoreTel distributed architecturemakes each switch and site an independent call processor that continues to operateseamlessly in the event of a wide area network (WAN) failure. Unlike other solutions,all servers can be disconnected from the ShoreGear switches and the ShoreTelphone system will continue to place and receive calls.

”After an extensive and rigorous evaluation ofnumerous IP telephony vendors, we selectedShoreTel to meet our requirements includingease of use, simplicity of management, highreliability, scalability, strong disaster recoverycapabilities, and a rich feature set. The ShoreTelUC system has improved our communicationsand productivity, and we have a disasterrecovery solution in place because of thedistributed nature of the system. ShoreTel hasprepared us for the future.””In addition to meeting our needs for unifiedcommunications in our fast-paced, highlycollaborative global consulting business, ShoreTelhas enabled us to reduce our telephonyoperating costs because of capabilities suchas least cost routing, toll bypass, ShoreTel’sefficient management and administration, andthe company's conferencing features. We havebeen saving at least 10,000 per month, everymonth, since we installed the ShoreTel UCsystem. We continue to be amazed at how ourper employee costs keep coming down.“Bob GlazeCTO, City of OaklandMichael ShiskoDirector, Information Technology, Hitachi ConsultingA single goal: customer satisfactionSince our first shipment in 1998, customer satisfaction has been, and always will be,ShoreTel’s top business priority.At ShoreTel, “customer focus” is not a slogan; it’s our way of doing business. We haveoriented our entire business to focus on customer satisfaction, whichwe rigorously monitor, measure and constantly strive to improve.Using an independent research firm, ShoreTel surveys all newcustomers to track and monitor satisfaction, and this effortcontinues on a daily basis.To learn more about how ShoreTel’s Pure IP solutionscan transform the way you do business withunified communications, please call a ShoreTeloffice near you or visit www.shoretel.com.Copyright 2008 ShoreTel. All rights reserved. The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint areregistered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc. in theUnited States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners.Specifications are subject to change without notice. Part #850-1136-03/9.08

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World Headquarters:ShoreTel, Inc.960 Stewart Dr.Sunnyvale, CA94085 USA 1 (800) 425-9385 Toll Free 1 (408) 331-3300 Tel 1 (408) 331-3333 Faxwww.shoretel.comEMEA:Oakwood HouseGrove Business ParkWhite WalthamMaidenheadSL6 3HYUK00800 408 33133 Free 44 (1628) 826300 TelAsia Pacific:Suite 27, Level 953 Walker St.North Sydney, NSW2060 AustraliaPart #850-1136-03/10.08 61 (0)2 9959 8000 Tel 61 (0)2 9959 8011 Fax

ShoreTel Web Dialer, all of which deliver strong productivity benefits. Purpose built for scalability and reliability The ShoreTel UC system encompasses phones, switches, and software designed for easy deployment, rapid flexibility, and world-class IP communications. Incorporating a switch-based hardwar