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March 2021DATA QUADRANT REPORTManaged File Transfer849Reviews8Vendors Evaluated
Managed File Transfer Data Quadrant ReportTable ofContentsHow to Use the ReportInfo-Tech’s Data Quadrant Reports provide a comprehensive evaluation of popular products in theManaged File Transfer market. This buyer’s guide is designed to help prospective purchasers makebetter decisions by leveraging the experiences of real users.Category Overview . 6The data in this report is collected from real end users, meticulously verified for veracity,exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product iscompared and contrasted with all other vendors in their category to create a holistic, unbiased viewof the product landscape.Vendor Capability Summary.7Use this report to determine which product is right for your organization. For highly detailed reportson individual products, see Info-Tech’s Product Scorecard.Data Quadrant. 5Vendor Capabilities. 10Product Feature Summary. 22Product Features. 242
Data Quadrant ReportSoftwareDirectoryMANAGED FILE TRANSFERSOFTWARESelecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.Managed File Transfer SoftwareAcronis MassTransitAdobe Send & TrackAMPLIFY Managed File TransferASCI ActiveBatchASG - Outbound EnterpriseAttachmate Managed File TransferBiscom Secure File TransferbTrade TDXchangeCA Automic Dollar UniverseCA NetMasterCitrix ShareFileCornerstone Managed File TransferCoviant Diplomat Managed File TransferCyberArk Inter-Business VaultDataMotion PlatformDirect FTPFlux Managed File TransferGlobalscape Enhanced File TransferGoAnywhere MFTIBM Managed File TransferJSCAPE MFT ServerMayTech Global Data TransferMomentum Secure Web File TransferOpenText AlloyOpenText HighTailOpenText Secure Managed File TransferOracle Managed File TransferPrimeur Managed File TransferProgress MOVEitQlik MFT (formerly Attunity MFT)Safe-T Software-Defined AccessSeeburger Managed File TransferSigniant Manager AgentsSolarWinds Serv-UThru MFTTIBCO Managed File Transfer3
Data Quadrant ReportSoftwareDirectoryMANAGED FILE TRANSFERSOFTWAREManaged File Transfer SoftwareVanDyke SecureFXWing FTPSelecting software can be overwhelming andone of the biggest challenges facingorganizations is understanding themarketplace and identifying all of the availablevendors and products. The Software Directoryis a comprehensive list of all relevant softwarevendors in a particular category. Use this pageto create the right vendor shortlist by exploringall of the options available to yourorganization.4
Managed File Transfer Data Quadrant ReportSOFTWARE REVIEWSAssess vendor and product performance at a glance and use the Software ReviewsData Quadrant to identify which products and vendors are leadings the pack andwhich are trailing.Data QuadrantMANAGED FILE TRANSFERMARCH 2021PRODUCT FEATURES AND SATISFACTION9.1PRODUCTINNOVATORYXGoAnywhere MFTThe Software Reviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals.The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.The Complete Software ExperienceProgress MOVEitWhen distilled down, the software experience is shaped by both the experience with the software and the relationship withthe vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of theproduct and helps identify vendors that can deliver on both.IBM Managed File TransferGlobalscape Enhanced File TransferOracle Managed File TransferSolarWinds Serv-UAdobe Send & Track7.6MANAGED FILE TRANSFERLEADERCitrix ShareFileCHALLENGER7.5VENDOR EXPERIENCE AND CAPABILITIESProduct Features andSatisfactionVendor Experience andCapabilitiesThe satisfaction is captured in the overall satisfactionscore, which is driven by the likelihood of users torecommend the software, combined with usersatisfaction across top product features.The vendor relationship is calculated in a weighted average of thesatisfaction scores tied to vendor capabilities (e.g. softwareimplementation, training, customer support, product roadmap) aswell as emotional response ratings toward the vendor (e.g.trustworthy, respectful, fair).Note: The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset.SERVICESTAR8.95
Managed File Transfer Data Quadrant ReportCategory OverviewRANKVENDORThis page provides a high level summary of product performance within the Managed File Transfer category. Products are ranked by a composite satisfaction score (CompositeScore) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net EmotionalFootprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).Use this data to get a sense of the field, and to see how the products you’re considering stack up.COMPOSITE SCORENET EMOTIONALFOOTPRINTGoAnywhere MFT8.7/10 91Progress MOVEit8.6/10 88IBM MFT8.3/10 854Globalscape EFT8.2/10 825Oracle MFT8.0/10 806Citrix ShareFile8.0/10 857SolarWinds Serv-U7.8/10 758Adobe Send & Track7.8/10 80AVERAGE SCORES8.2/10 83NET EMOTIONALFOOTPRINT DISTRIBUTIONVENDORCAPABILITIES1% NEGATIVE92% POSITIVE1% NEGATIVE89% POSITIVE3% NEGATIVE88% POSITIVE3% NEGATIVE85% POSITIVE5% NEGATIVE85% POSITIVE3% NEGATIVE89% POSITIVE7% NEGATIVE82% POSITIVE3% NEGATIVE84% POSITIVE3% NEGATIVE87% POSITIVE6% NEGATIVE90% POSITIVE8% NEGATIVE77% POSITIVEPRODUCTFEATURESLIKELINESS TORECOMMENDNUMBER 81%84%9379%VENDORS WITH INSUFFICIENT DATA--Coviant Diplomat MFT8.7/10 84--JSCAPE MFT Server7.6/10 6984%91%88%1973%79%83%166
Managed File Transfer Data Quadrant ReportCategory OverviewRANKVENDORAVERAGE SCORESThis page provides a high level summary of product performance within the Managed File Transfer category. Products are ranked by a composite satisfaction score (CompositeScore) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net EmotionalFootprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).Use this data to get a sense of the field, and to see how the products you’re considering stack up.COMPOSITE SCORENET EMOTIONALFOOTPRINT8.2/10 83NET EMOTIONALFOOTPRINT DISTRIBUTION3% NEGATIVE87% POSITIVE2% NEGATIVE77% POSITIVE1% NEGATIVE94% POSITIVE6% NEGATIVE69% POSITIVE5% NEGATIVE83% POSITIVE1% NEGATIVE87% POSITIVE-- NEGATIVE80% POSITIVE-- NEGATIVE99% POSITIVE-- NEGATIVE89% POSITIVE1% NEGATIVE82% S TORECOMMENDNUMBER 2%579%75%71%5VENDORS WITH INSUFFICIENT DATA--TIBCO MFT7.4/10 76--Acronis MassTransit8.9/10 93--Direct FTP7.4/10 62--CA NetMaster7.5/10 78--Biscom8.0/10 857.9/10 82--Wing FTP--Flux MFT9.5/10 99--OpenText Alloy8.4/10 89--OpenText HighTail7.7/10 827
Managed File Transfer Data Quadrant ReportVendor Capability SummaryVENDOROVERALLCAPABILITYSATISFACTIONBUSINESS VALUECREATEDThis page summarizes user satisfaction with a variety of vendor capabilities regarding their product offering(s). Look for strong and consistent performance across theboard when assembling your shortlist, and follow-up on areas of concern during the evaluation and negotiation processes.BREADTH OFFEATURESQUALITY OFFEATURESPRODUCTSTRATEGY ANDRATE OFIMPROVEMENTUSABILITY ANDINTUITIVENESSVENDORSUPPORTEASE OF DATAINTEGRATIONEASE OF ITADMINISTRATIONEASE OFCUSTOMIZATIONAVAILABILITYAND QUALITY OFTRAININGEASE OFIMPLEMENTATIONGoAnywhere MFT82%85%83%83%78%82%83%84%84%79%75%84%Progress MOVEit81%83%84%83%79%83%83%82%84%76%72%83%IBM Managed File inds Serv-U79%76%77%80%80%82%81%81%82%74%75%81%Oracle Managed File scape Enhanced trix ShareFile76%76%72%80%77%76%76%78%78%76%73%78%Adobe Send & Track76%75%75%81%77%80%68%79%78%72%71%80%CATEGORY AVERAGE79%80%78%81%78%80%78%80%80%76%75%81%Flux Managed File nis DORS WITH INSUFFICIENT DATA8
Managed File Transfer Data Quadrant ReportVendor Capability SummaryVENDORCATEGORY AVERAGEOVERALLCAPABILITYSATISFACTIONBUSINESS VALUECREATEDThis page summarizes user satisfaction with a variety of vendor capabilities regarding their product offering(s). Look for strong and consistent performance across theboard when assembling your shortlist, and follow-up on areas of concern during the evaluation and negotiation processes.BREADTH OFFEATURESQUALITY OFFEATURESPRODUCTSTRATEGY ANDRATE OFIMPROVEMENTUSABILITY ANDINTUITIVENESSVENDORSUPPORT78%EASE OF DATAINTEGRATION80%EASE OF ITADMINISTRATIONEASE OFCUSTOMIZATIONAVAILABILITYAND QUALITY OFTRAININGEASE ant Diplomat Managed enText Alloy82%75%90%85%85%85%70%80%85%80%80%90%Biscom Secure File xt HighTail79%79%77%73%79%73%77%85%79%79%79%85%Wing FTP76%58%75%75%86%79%71%75%85%82%79%68%TIBCO Managed File Transfer75%75%69%76%71%75%71%82%73%76%69%83%CA E MFT Server73%83%75%70%72%72%77%75%75%72%62%70%Direct FTP76%77%70%86%77%82%76%83%74%77%59%79%VENDORS WITH INSUFFICIENT DATA9
Data Quadrant ReportVendor Capability SatisfactionThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Usethese pages to dig deeper into areas of particular interest or concern.Vendor CapabilitiesThis table lists and briefly describes all vendor capabilities that are evaluated in the Managed File Transfer software category. For your convenience,you will also find longer descriptions of the capabilities under the capability subheadings in the subsequent pages.Business Value CreatedBreadth of FeaturesQuality of FeaturesThe underlying purpose of software is to create value for employees, customers, partnersand ultimately shareholders. As a result, it is imperative that any software selection bealigned with the organization’s needs and deliver enough business value to justify the cost.The data below highlights the satisfaction level associated with the business value derivedfrom various product offerings. Use this information to identify the software thatconsistently creates business value for its customers.Users prefer to work with feature rich software that enables them to perform diverse seriesof tasks as opposed to one they find restrictive. The data below highlights the satisfactionlevel associated with the breadth of features from various product offerings. Use thisinformation to identify which software offers valuable comprehensive functionality thatextends beyond the basic level.Feature quality is just as important as quantity. Software needs to do what you’repurchasing it to do, easily, intuitively, reliably, and effectively. Use the data in this section togauge whether or not a product follows through on the marketing hype by delivering highquality features.Product Strategy and Rate ofImprovementPurchasing software can be a significant commitment, so it’s important to know if yourvendor is serious about the need for constant improvement and deliberate strategicdirection. Vendors who don’t stay on top of emerging needs and trends won’t enable you tomeet your business goals. Use the data in this section to separate innovators fromimposters.Usability and IntuitivenessEnd user learning curves cost the organization money. Pay attention to your end users’technical ability to determine how important UX is in your purchase.Vendor SupportThe importance of vendor support will vary for each organization depending on internalcapabilities, but there will always be issues that only the vendor can resolve. Use the datain this section to see which vendors tend to under-service their product and which willoffer quality support.Ease of Data IntegrationThe ability to integrate with other systems is increasingly important; without this, manualdata loading and extraction can be time-consuming and prone to error. Use this section tosee which vendors will cause headaches and which will make data integration easy.Ease of IT AdministrationAdministrative interfaces don’t get the same attention as those built for end users, but theyshouldn’t be clunky or unintuitive. Use the data in this section to determine which vendorsmake administration easy, so that your IT personnel can resolve issues and performconfigurations efficiently and effectively.Ease of CustomizationOut-of-the-box functionality often isn’t enough, especially for niche or industry-specificsoftware, and the reason you’re buying rather than building is to save time and money inthe first place. Don’t get bogged down in a difficult customization; use the data in thissection to make sure you can easily achieve the functionality you need for your particularsituation.Availability and Quality ofTrainingEffective and readily available training enables users to get the most out of the softwareyou’ve chosen. Use this section to make sure your vendor’s training programs andmaterials measure up.Ease of ImplementationChoosing the right software is only the first step. Successfully implementing the newsolution is necessary in order to realize its full value and promote end user adoption. Usethe data in this section to determine which software is easy to implement, and which mayjeopardize your goals by causing trouble in this stage.10
Managed File Transfer Data Quadrant ReportVendor Capability SatisfactionBusiness Value CreatedThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Usethese pages to dig deeper into areas of particular interest or concern.The underlying purpose of software is to create value for employees, customers, partners and ultimately shareholders. As a result, it is imperative that any software selectionbe aligned with the organization’s needs and deliver enough business value to justify the cost. The data below highlights the satisfaction level associated with the businessvalue derived from various product offerings. Use this information to identify the software that consistently creates business value for its customers.DelightsGOANYWHERE MFTTOP %51%85%Business ValueCreated5%7--Biscom Secure File Transfer80%REVIEWS--Flux Managed File Transfer96%REVIEWS--OpenText HighTail79%REVIEWS--OpenText Alloy75%REVIEWS655--802Progress MOVEit83%REVIEWS3IBM Managed File Transfer81%REVIEWS4Oracle Managed File Transfer81%REVIEWS5Globalscape Enhanced File Transfer81%REVIEWS6SolarWinds Serv-U76%REVIEWS7Citrix ShareFile76%REVIEWS8Adobe Send & Track75%REVIEWS10292673512943CATEGORY AVERAGE 80%19--Coviant Diplomat Managed File Transfer86%REVIEWS--JSCAPE MFT Server83%REVIEWS--TIBCO Managed File Transfer75%REVIEWS--Acronis MassTransit86%REVIEWS--Direct FTP77%REVIEWS--CA NetMaster64%REVIEWS58%REVIEWS--Wing FTP161110109711
Managed File Transfer Data Quadrant ReportVendor Capability SatisfactionBreadth of FeaturesThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Usethese pages to dig deeper into areas of particular interest or concern.Users prefer to work with feature rich software that enables them to perform diverse series of tasks as opposed to one they find restrictive. The data below highlights thesatisfaction level associated with the breadth of features from various product offerings. Use this information to identify which software offers valuable comprehensivefunctionality that extends beyond the basic level.DelightsPROGRESS MOVEITTOP %47%84%Breadth ofFeatures9%7--Biscom Secure File Transfer79%REVIEWS--Flux Managed File Transfer92%REVIEWS--OpenText HighTail77%REVIEWS--OpenText Alloy90%REVIEWS655--1962GoAnywhere MFT83%REVIEWS3IBM Managed File Transfer79%REVIEWS4Globalscape Enhanced File Transfer78%REVIEWS5Oracle Managed File Transfer77%REVIEWS6SolarWinds Serv-U77%REVIEWS7Adobe Send & Track75%REVIEWS8Citrix ShareFile72%REVIEWS10267923543129CATEGORY AVERAGE 78%19--Coviant Diplomat Managed File Transfer79%REVIEWS--JSCAPE MFT Server75%REVIEWS--TIBCO Managed File Transfer69%REVIEWS--Acronis MassTransit85%REVIEWS--Direct FTP70%REVIEWS--CA NetMaster64%REVIEWS75%REVIEWS--Wing FTP161110109712
Managed File Transfer Data Quadrant ReportVendor Capability SatisfactionQuality of FeaturesFeature quality is just as important as quantity. Software needs to do what you’re purchasing it to do, easily, intuitively, reliably, and effectively. Use the data in this section togauge whether or not a product follows through on the marketing hype by delivering high quality features.DelightsPROGRESS MOVEITTOP PRODUCTThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Usethese pages to dig deeper into areas of particular interest or concern.HighlySatisfies41%52%83%6--Flux Managed File Transfer92%REVIEWS--OpenText HighTail73%REVIEWS--OpenText Alloy85%REVIEWS55Quality of re MFT83%REVIEWS3IBM Managed File Transfer83%REVIEWS4Adobe Send & Track81%REVIEWS5Oracle Managed File Transfer80%REVIEWS6Citrix ShareFile80%REVIEWS7SolarWinds Serv-U80%REVIEWS8Globalscape Enhanced File Transfer77%REVIEWS10243921293567CATEGORY AVERAGE 81%19--Coviant Diplomat Managed File Transfer85%REVIEWS--JSCAPE MFT Server70%REVIEWS--TIBCO Managed File Transfer76%REVIEWS--Acronis MassTransit87%REVIEWS--Direct FTP86%REVIEWS--CA NetMaster78%REVIEWS75%REVIEWS82%REVIEWS---Wing FTPBiscom Secure File Transfer1611101097713
Managed File Transfer Data Quadrant ReportVendor Capability SatisfactionProduct Strategy andRate of ImprovementPurchasing software can be a significant commitment, so it’s important to know if your vendor is serious about the need for constant improvement and deliberate strategicdirection. Vendors who don’t stay on top of emerging needs and trends won’t enable you to meet your business goals. Use the data in this section to separate innovators fromimposters.DelightsSOLARWINDS SERV-UTOP PRODUCTThis section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Usethese pages to dig deeper into areas of particular interest or appoints--80%Product Strategyand Rate ofImprovement7--Biscom Secure File Transfer78%REVIEWS--Flux Managed File Transfer83%REVIEWS--OpenText HighTail79%REVIEWS--O
Managed File Transfer Software Acronis MassTransit Adobe Send & Track AMPLIFY Managed File Transfer ASCI ActiveBatch ASG - Outbound Enterprise Attachmate Managed File Transfer Biscom Secure File Transfer bTrade TDXchange CA Automic Dollar Universe CA NetMaster Citrix ShareFile Cornerstone Managed File Transfer
