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Rental Stock ListAll RentalsPh: 02 9906 2300Fax: 02 9906 232263 Alexander StreetEmail: rentals@marriottlane.com.auWeb: http://www.marriottlane.com.auSuburbTypeRent RentBedrooms PW PCM AvailCROWS NESTStudio 0 BDROFI : Sat Nov 13 2:00 PM to 2:15PM 335 18Nov2010 390 29Nov2010Modern Studio Apartment in the heart of Crows NestLocated on the second level with lift accessModern kitchen with dishwasherRenovated bathroom with a combined shower & bathInternal laundry & dryerBuilt-in wardrobe.CROWS NESTUnit1 BDROFI : Sat Nov 13 12:00 PM to 12:15PMWell Presented, Convenient LocaleQuietly nestled in a Cul de Sac and being steps away from Crows Nest withFast City CBD transportation, this one bedroom unit is fantastic value and willplease all who enter.Open plan living, light interiors, generous balconyEnormous master bedroom with built-inBathroom includes combined shower & Bath, Laundry facilitiesSecurity building, Undercover car space for oneClose to all Shops, Restaurants and bars at Crows NestBus transportation to City available from West StreetHORNSBYUnit2 BDR 400 13Nov2010OFI : Sat Nov 13 1:00 PM to 1:15 PM,Thu Nov 18 5:00 PM to 5:15 PMExceptional LocaleSecurity building, recently renovated, peaceful location situated at rear of theblock, and close to amenities, this two bedroom unit will suit even the mostdiscerning of individuals.2 bedroom, master with built-inCombined lounge and diningExpansive wrap around balconyModernised kitchen with Dishwasher plus breakfast area(Example of our Rental Lists)

4. Prospective Tenant ViewingsWe aim to provide a welcoming environment for prospective tenants to view your home.Open home inspections are normally scheduled for Wednesday afternoon/evenings andSaturday mornings. Inspections by appointment can also be arranged when required.5. Tenancy Application ProcessYou choose your own tenants.All prospective tenants are required to complete a detailed application form and attachproof of identification as well as documentation of their existing rental arrangement.We conduct a series of checks to determine whether the applicant is suitable for yourproperty. Marriott Lane Real Estate is a member of TRA, also know as Tenancy ReferenceAustralia. We check all our Applicants against a database of „poor tenants‟. This databaseis updated daily by Real Estate Agents throughout Australia who will list poor tenants towarn other Agents they have defaulted in their past tenancies. Employment and referencechecks are also typically undertaken.By thoroughly vetting applicants we increase the quality of tenants throughout our propertyportfolio and potentially save our owners thousands of dollars. This also ensures that rent ispaid on time and that the property is maintained in good condition.Applications are checked as follows:o Employment check. We confirm the tenants‟ employment, length of service andincome.o Rental check. The rental history is established using a printout of the tenants‟ paymenthistory, to determine if they paid on time. Additionally, we enquire about the conditionof the tenants‟ current property.o References from people not related to the applicant.Once we have determined that the tenant would be suitable, we submit their details to you,to make the final decision.

6. Direct DebitWe collect rent from tenants by direct debit.This means we obtain our tenants approval prior to their commencement of tenancy toelectronically withdraw rent from their bank account when their rent is due.With direct debit tenants do not have to think about the payment of rent and landlords canbe assured their tenant‟s rent is being paid on time. No more rent arrears7. Initial Property Inspection ReportFollowing good tenant selection, a physical inspection of your property is the mostimportant activity in protecting your investment.Time, care and energy are devoted to record an accurate description of your property. Afive page condition report is completed including digital photographs. (see example below).Upon the tenant vacating, this condition report is used to compare the condition of theproperty at the end of the tenancy with the condition we recorded at the beginning. We areeasily able to determine if the tenant is liable for any cleaning or damages. If this proves tobe the case we deduct the cost from the tenants bond.

8. Lease SigningWhen a tenancy application has been approved the leases are drawn up and we explainto the tenants their obligations and responsibilities before they sign.Once the leases are signed, the tenants pay a bond equivalent of 4 weeks rent plus onemonths rent in advance.At this time the Tenant signs two copies of the condition report and is asked to return theircopy of this report to our office within 7 days with anything they feel should be included.One copy is kept on file to refer to just in case the tenant fails to return the 2 nd copy.No keys are given to the tenant until all monies have been paid and the lease andcondition report has been signed.9. Landlord InsuranceIn most cases the cost is only a few hundred dollars but the peace of mind is worth muchmore than the annual premium.This insurance covers you for malicious damage, accidental damage and loss of rentcaused by the tenant, plus a lot more.We recommend this type of insurance to protect you and your asset.If you have any questions relating to landlord insurance we carry a wide range of productbrochures and would be happy to assist you in the selection of a suitable insurance policy.10. Smoke Alarm RequirementsSince May 2006, owners of residential properties have been responsible for ensuring smokealarms are installed. All smoke alarms must be inspected annually and serviced upon eachchange of tenancy.To ensure your obligations are met under this legislation we have contracted Smoke AlarmsAustralia Pty Ltd to provide reliable and responsible service for the installation andmaintenance of smoke alarms in the properties we currently manage.Smoke Alarms Australia understands the new legislative requirements and assists real estateagents to ensure that all properties are compliant.Upon each inspection, a Certificate of compliance is issued for your records.Pricing: 99 inc GST per annum 75 inc GST per new alarm when required

11. Routine Property InspectionsRegular physical inspections of your property are essential in protecting your investment.A physical inspection is carried out after 3 months of the initial lease, then every 6 months.Notification will be sent to you advising you of the day and time a property inspection hasbeen scheduled, should you like to take the opportunity to attend please contact your SeniorProperty Manager at this time.A written report along with photographs will be sent to you shortly after the Inspection hasbeen carried out.

12. Repairs and MaintenanceRegular inspections, good communication with tenants and a computerised repair systemlead to timely maintenance.Our tradespeople are competent, cost effective and guarantee their work.Once a tenant reports a repair, your Senior Property Manager will contact you forinstructions. A tradesperson can be organised on your behalf or quotes obtained ifrequested.It is important to note that a tenant has the right to spend up to 500 on URGENT REPAIRSand be reimbursed within 14 days by the landlord. An urgent repair is any work needing tobe fixed urgently such as:oooooooooA blocked or broken lavatory systemA serious roof leakA gas leakA dangerous electrical faultFlooding or serious flood damageSerious storm or fire damageA failure or breakdown of the gas, electricity, cooking, heating or launderingAny fault or damage that causes the premises to be unsafe or not secureA burst water service13. Paying AccountsWhenever you ask us to arrange repairs or maintenance work at your property wegenerally engage the services of one of our regular tradespeople.Once the work is completed we will pay the tradesperson‟s invoice by deducting the costfrom your next months rent collections.We can also pay your council rates, water rates, insurance policies and strata levies.14. Increasing RentCurrently rental values are rising steadily as demand begins to overwhelm supply. Weexpect rents to rise well in excess of inflation for at least the next three years. It isimportant therefore to review rents often and keep existing tenancies in line with therising market.Rent reviews are part of our routine inspection process. We actively check how the rentbeing paid for each property compares to similar properties in the current market andprovide you with a recommendation as to whether an adjustment is advisable.We never increase the rent without authorisation from the owner.

15. Rent Arrears ProcessAlmost half of all tenants fall into arrears at least once during their tenancy.This may be for a number of reasons. Should rent become outstanding for more than 3 days acourtesy phone call is given to the tenants asking them to bring their rent payment up to date.In majority of cases we are able to correct the payment of tenants who fall into arrears andhave them pay in advance in accordance with their Tenancy Agreement.In 2009, we gained the authority to make direct debits from tenant‟s bank accounts. For allnew tenancies from this date, the only method of payment is by Direct Debit, ensuring close tozero rental arrears, which means you are guaranteed your rent every time.16. Termination NoticesIn the event a tenant falls more than 14 days in arrears with their rent we will instantly issuethem with a Termination Notice.Usually, the issuing of a termination notice will cause the tenant to correct their paymentposition immediately.Should the tenant still be in arrears when the termination notice expires, we can attendthe Consumer Traders and Tenancy Tribunal to effect the termination on your behalf andarrange to have the tenants vacate your premises.17. TribunalIt may be necessary for us to evict your tenant by obtaining a termination of theResidential Tenancy Agreement at the Consumer Traders and Tenancy Tribunal.A Senior Property Manager will prepare the case for presentation in front of themagistrate and appear on your behalf on the day of hearing. Naturally, you are welcometo attend this hearing.There are a number of reasons we may be required to represent you at Tribunal. Whenthe tenant has damaged the property, rent arrears, dispute of bondrefund or when the tenant is in dispute with the owner regardingrepairs.We will represent your best interests at the Tribunal at all times.

18. Weekly Landlord PayoutsYour rent payments do not sit in our account, we transfer monies to you every Monday.19. Monthly Income StatementsMonthly statements are emailed to you on the last business day of every month. Invoicespaid during the month will be attached for your convenience.With an Imaging System we have installed, we can ensure that all documentation,correspondence, invoices, statements etc are stored in a secure and safe manner. Thisallows us to retrieve and send to you copies of past communications within minutes, byemail, fax or mail.

20. End of Financial Year ReportA detailed report is prepared and sent to you at the end of June every year at no cost.This report clearly indicates the total income you have received and a breakdown of theexpenses incurred during the financial year.Although your requirements at end of the financial year may seem daunting, you can restassured you will have all your figures clearly displayed on one report for your convenience.

21. How to pay less TaxFacts:o Almost 80% of property investors are missing out on thousands of dollars in depreciationdeductions from their investment propertyo Your investment property does not have to be new – older properties also have gooddepreciation potentialo You can adjust previous years‟ tax returns – go back and claim YOUR MONEY from theATO!o Tax depreciation schedules are 100% tax deductableo Save double the cost of the depreciation schedule or its free: Guaranteed!Attention: Property InvestorsIn 2008 - 2009 financial year, the Australian Taxation Office (ATO) reviewed 28,400 taxreturns resulting in revenue adjustments of 65.1 million.Improve Your Financial Position, Not the ATO’sInvestors are often surprised by the amount of items they are able to claim depreciationon inside and outside of their investment property.You can depreciate items such as;Carpet, blinds, air conditioning, ceiling fans, smoke alarms, bathrooms, gas heatingsystems, oven, range hood, cook top, dishwasher, exhaust fans, hot water systems,automatic garage door motors and controls, garbage bins, pool/spa pumps, pool cleaner,garden watering installations etc.To achieve the most of your investment property it is vital to get a depreciation schedulecarried out. A tax depreciation specialist will visit the property to identify and photographassets to ensure the deductions are accurate and every asset is included. They will takemeasurements, noting the construction method used, to accurately determine thehistorical construction cost of the property.Maximising the plant and equipment items within an investment properly can generatethousands of dollars at tax time.The depreciation schedule is usually 650, which is tax deductable.

22. Our Fees (Cost Breakdown)Letting FeeCost: One weeks rent plus GSTCovers:o Open for inspections on Wednesday evenings and Saturday mornings as practical.o Inspections by appointment are also available.o Applications processed and checked against a blacklisting company to ensure theapplicants have not been blacklisted with any Real Estate Agents throughout Australia andNew Zealand.o 6 page detailed Property Condition Report with digital photographs of the property toensure the condition of the property is maintained.o Bond receipted and sent to the Rental Bond Board.o Residential Tenancy Agreement drafted and executed.o Direct Debit set up with your tenant to ensure rent is paid on time, every time.Advertising levyCost: 195.00 including GSTCovers:o Digital photographs taken and the property advertised on the following websites:o www.marriottlane.com.auo www.realestate.com.auo www.domain.com.auo Rental list – Available at our Crows Nest & Artarmon officeo Front window displays at our Crows Nest & Artarmon officeo Properties Available booklet – Situated in the foyer of our Crows Nest & Artarmon officeso For Lease sign – Upon Strata approvalCommission RateCost: 7.7% including GSTCovers:o Professional, efficient & personal management of your propertyo Direct contact with one Property Managero Routine Property Inspections every 6 months include emailed report with digital photographso Weekly or monthly owner paymentso All disbursements paid from your accounto Repairs & maintenance organisedo Rent reviewso Strict rent arrears process followedo Monthly statementso Monthly newslettero End of financial year statementsNo further fees will apply

23. Testimonials . their words not ours“We have some of the best tenants in our property. Marriott Lane selected them so I wouldexpect nothing less than the best!” - Louise Redfern“Both my wife and I from the minute go knew we were dealing with a professional. It's been apleasure to deal with the whole company.” - Steve Prescatt“Thank you so much for managing our tenants and property so well, we really appreciateyour help.” - Belinda Evans“Matthew far outshines any Property Manager that I have been associated with in terms ofcapability and execution. He delivers on his commitments and is so effective that sometimesI forget I have a rental property at all.” - Paul Jones“Very good service! We are particularly impressed by the efficient organisation andmanagement of the refurbishment of our apartment.” - Mr & Mrs Shirvington“As soon as we spoke to Marriott Lane, their team mobilised quickly with inspections,photographs, paperwork and were efficient and organised. Marriott Lane had our property ontheir website within a matter of hours. We received numerous responses almostimmediately, and we were thrilled to achieve our asking price within 48 hours. The wholeteam was extremely professional and friendly throughout the process; their ongoingmanagement of the property has been seamless and trouble free.” - Derek Chan“During the term of my ownership of the unit, and your management, I think it could not havebeen better managed. Thank you for the courteous and friendly manner in which you haveall looked after me.” - Lesley Cheadle“We are writing to thank you for the professional manner in which you have assisted us inlocating a new tenant for our property. We appreciate the courtesy and efficiency with whichyou carried out the task.” - Ron & Susan Reilly“Firstly, the quality of your financial recording system is to be praised. This has alwaysprovided detailed and accurate information – critical for an owner overseas. Secondly ourcommunication has always been pleasant and timely.” - Bruce McEwenView ‘What our clients say” by visiting our website www.marriottlane.com.au

24. Moving House ChecklistBelow is a complete moving guide check list. The list covers every aspect of your move indetail.4-6 weeks before moving dayo Book your removal companyo Dispose of any items no longer needed. Remember charities, friends and family mayappreciate your pre-loved goods. You don't want to pay to move those itemso Remember to sort through garage / garden shed etc.o Make a note of any precious items that may need special care to move.o Start using up food in freezer.o Create a folder for all your moving documents.o Organise schooling, preschool transfers.o If travelling, remember passports, tickets, visas etc.o Arrange with Marriott Lane to visit the property and discuss price and inspection times.o2-3 weeks before moving dayo Arrange to Sign Managing Agency Agreement with Marriott Lane Real Estate.o Arrange Landlord Insurance with Marriott Lane Real Estateo Marriott Lane will take photographs and start advertising the propertyo Contact all relevant authorities to notify of your new address, including Strata.o Arrange for family, friends to mind children and pets on moving day.o Arrange transfer of bank accounts.o Organise telephone, internet, gas, electricity, Foxtel disconnections & reconnections. Mailredirection.o Ensure new home will be thoroughly cleaned before your move and also arrange cleaningof your original home after your move.o Arrange for the carpets to be professional cleaned. Marriott Lane Real Estate‟s preferredcarpet cleaner – Peter from Clean Approach 0431 223 3221 week before moving dayo Set aside bed linens, towels to be used on the first night so beds can be made up as soonas possible on moving day.o Draw up a plan of each room in your new home with furniture placement for your removalcompany supervisoro If you have purchased a new home, ensure you have a final inspection the day beforesettlement to ensure the home is as you bought it and the fittings and fixtures outlined in thecontract remain.o Redirect mail through local Post Officeo Transfer ALL insuranceso Advise services, e.g. Strata, Sydney Water, council, babysitter, gardener and cleaner.o Prepare an 'Essentials' carton that contains important items such as remote controls, shelfsupports, bed legs, keys, telephone charger, telephone handset, furniture assemblyinstructions

2 Days before movi

Matthew Hanlon Senior Property Manager Phone (02) 9431 3104 Fax: (02) 9906 2322 Mobile: 0430 434 360 Email: matthew@marriottlane.com.au Matthew is an integral part of the Marriott Lane property management team with over 6 years experience in property management and 4 years at Marriott Lane. Matthew values all aspect of the job.