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100% HRDF ClaimableFor upcoming dates, please check on 013/OVERVIEWCome and Discover how NLP (Neuro-Linguistic Programming) can transform your way throughcommunication! Practise acting upon the secrets used by star communicators, lay the foundations ofstrong communication, reprogram responses to people who push your buttons, detect nonverbal clueswhich unravel someone’s unspoken message, make an nasty message easy to digest by catering to alistener’s preferences, and smoothly sail your waythrough conflicts. Master practical techniques you can apply immediately to enrich your personal andprofessional communication.The NLP communication excellence and influence skills enhance your influencing skillsin Sales, Leadership, Customer Service, Motivation, Management Excellence,Increased Productivity or any other areas where Effective Communication andInfluence are necessary.This Course for Professionals is designed to Achieve Your Specific Business Needs atWorkplace.Watch Online Founder of NLP, Richard Bandler talks about the powerful techniques in NLP.Click on: lLEARNING OUTCOMESYou’ll take home powerful tools for becoming an effective communicator. We’ll share with you the secrets that NLPunravel (through substantial scientific studies) and tell you how to succeed.At the end of the course, you should be able to1.2.3.4.5.6.7.8.Create a positive influence on others while support their ability to experience more choicesUnderstand and communicate compellingly to different thinking stylesEnrich your understanding and perspective of a situation by experiencing it from multipleview pointsGet past vague answers and gather high quality information quickly and comfortablyReframe and reorganize perceptions to direct attention to enhance productivityCreate and maintain genuine rapportSet achievable and value driven personal and professional goalsConstructively explore the challenges and difficulties within a goal and form an achievableoutcomeTHE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, MalaysiaTel: 603-8075 9056 Fax: 603-8070 4164Email: info@itrainingexpert.comWebsite: www.iTrainingExpert.com

WHAT BENEFITS DO YOU GETUnderstanding, Applying and Mastering of this fundamental level of applied NLP for business provides specific,learnable skills and techniques that will improve the level of performance, resolve sources of tension, overcome selfimposed limitations, and achieve higher levels of confidence in virtually any area of professional life.For a return on investment, many organizations around the world have used the technology of NLP to assist them inachieving their corporate objectives. NLP is useful in any situation in which people must communicate in order toproduce positive results.PROJECTS IN WHICH NLP HAS BEEN USED:Diners Club trained every manager and representative in thecustomer service area in NLP skills for handling customer andinternal communication. The net result was a 254% increase incustomer spending, and a 67% reduction in customer loss. TheCustomer Service Department, previously a cost center, became arevenue-producing part of the organization.BMW in England modeled the communication patterns of the top1% in sales. After determining the successful behaviors of thesesalespeople, the skills were taught to every salesperson in theorganization. Sales of a new-introduced product greatly exceededprojections.American Express trained twenty-four line managers from all overAsia to become transformational trainers. With no previous trainingexperience, these employees became the heart of “AmericanExpress Quality Leadership”, an area-wide initiative to encourageevery employee to take personal responsibility for quality incustomer service.COURSE OUTLINEDay 1The Map of the World How do you relate to others around us Why and how we see the world and how others might see it differently The fundamental of NLP: the map is not the territory!Top 4 Most Influential NLP Core Assumptions The NLP Communication Model: How our mind delete, distort, and generalize information. Mind and Body are one– Mind and experience are composed of patterns, all of which have astructure. Why our personality differs– Understanding maps and models of world experience (e.g. The Worldis Not Your Territory- unveil the true meaning and principal behind this power realisation and howto apply it) Result –Oriented– The effectiveness of our communication is measured by the feedback that weget.THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, MalaysiaTel: 603-8075 9056 Fax: 603-8070 4164Email: info@itrainingexpert.comWebsite: www.iTrainingExpert.com

The 3 Interactive Components of Experience Internal Drivers – (Why are we doing what we are doing? What’s driving deep within us?) Internal Processes – (How we think – images, words, urges) Internal States – (What we feel or fail to feel and sense about what we think – therein liesmotivation factors and inner resources) External Behavior – (How we carry out or fail to carry out appropriate and necessary behaviors toachieve a bottom line effect) What is our blueprint of success?UNLOCKING A PERSON’S THINKING STYLE — ENHANCED SENSORY AWARENESSThe Big-3 Communication Channels Sensory Systems – Visual, Auditory, Kinesthetic (V-A-K) and how to apply them at work and in life VAK Cues – Recognizing verbal and non-verbal patterns of communication and thinking styles inyourself and others. Use the knowledge to learn what is not ‘told’ to you and ‘read between thelines’ Spot the client’s unconscious messageBUILDING RAPPORT THROUGH NLP; Learn to the techniques of building rapport through ‘Calibration’ What Milton Model of hypnotherapy can tell us about influential communicationMatching - the key rapport-building skill – why People like people who are like them.Building rapport on a one-to-one basisConnecting with groups and audiencesLeading conversations beyond objections or complaintsUnravelling the your higher intention of saying what you said.Day 2DEVELOPING YOUR COMMUNICATION STYLES IN RESPECT TO THE LISTENER’S UNCONSCIOUS PATTERNSExpanding Points of View Assisting Others in Changing Perspective Reframing Your Content and ContextMultiple Points of View – Perspective Flexibility Crucial perspectives in professional communication for enhancing creativity and understanding4 Essential Patterns of Effective Communication Specific Outcome Orientation Perception & Attitude Sensory Awareness Behavioral FlexibilityMotivation Strategies & Information Filtering Programs (IF-Programs) Focusing on objectives vs. Situations to be avoided (Toward & Away From Patterns) Let me do it my way vs. Tell me how I’m doing (Internal vs. External Referencing) Options and Procedures (Give me Choices vs. Follow the Rules) The Big Picture and Small Details (Generalizations vs. Details)THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, MalaysiaTel: 603-8075 9056 Fax: 603-8070 4164Email: info@itrainingexpert.comWebsite: www.iTrainingExpert.com

Hitting the Target — Specific Outcome Orientation Clarifying the results that you want in outcomes the language that the unconscious mindunderstand Expressing yourself so that people’s mind can fully understand Ask the most precise and sharp for the answers that you wantCreating a Call to Action Elicitation and use of criteria (Hierarchy of Importance)Bringing it all together Outcomes, criteria, motivation, communicationMETHODOLOGYInteractive input, in-class demonstrations, direct-experience practice exercises, group discussions, explanations andcase histories specific to your company needs.This creates a rich and stimulating learning environment that allows participants to confidently experience the directbenefits of NLP.Personal attention and direction between the trainer and participants will further assure that the material will beutilized rapidly and effectively and integrated into the work environment in a respectful and productive manner.COURSE LEADERMR STEVE LIMB. Sc (Hons) BiochemistryNLP, Time Line & Hypnotherapy Master TrainerSteve is a successful entrepreneur turned trainer whose mission is to inspire others to unleash anddiscover the infinite power within themselves and find their own blueprint of success. Steve bringswith him proven successes at work, business and lift through NLP (Neuro Linguistics Programming),Time LineTM Therapy and Hypnotherapy.For the past decade, Steve has been involved in training people for all walks of life to run businesses,opening new marketing around the world as well as conducting motivation, communication and salesrelated trainings to thousands of people.He has a wide network or business partners as well as students worldwide namely China, USA, Japan,Korea, Australia, Thailand, Indonesia. He came from various successful multi level marketingcompanies as well as insurance based companies.Thousands and thousands of people have heard him speak, train and impact them to improve theirlives, in terms of relationship, business and wealth. With his unique background and experience,Steve is skilful and understands what make people tick. He’s been training many students who alsoachieved their goals in their career and personal life.His mission is to help company to move on to another level, and to help people to maximize theirown potential.THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, MalaysiaTel: 603-8075 9056 Fax: 603-8070 4164Email: info@itrainingexpert.comWebsite: www.iTrainingExpert.com