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Presented by:www.idevnews.comIntroductionEnsuring Service Levels in the CloudsMonitoring across virtualized, private, public and hybrid environmentsAndy KicklighterSr. Principal Product ManagerAGENDA:BIO: Ensuring SLAs for private, public,hybrid clouds Leads design, delivery of CA Nimsoft’scloud monitoring, management Real-time monitoring, management Connecting to cloud APIsWorks with 1,000 enterprise and MSPcustomers 13 years in IT operations (Unisys,IBM, etc.)Copyright 2012 Integration Developer News, Inc. All rights reserved.

Ensuring Service Levels in the CloudsMonitoring across virtualized, private, publicand hybrid environmentsAndy KicklighterSr. Principal Product Manager - NimsoftOctober, 2012

How do you ensure service levels?Internal ExternalData CentersVirtualizationPrivate CloudSaaS, PaaSIaaSRequired: A Single View and Monitoring Infrastructure

Here’s your goal Now how do you get there?

For SaaS, PaaS and IaaS Getting the data you need is a real challenge Minimal data exposed in cloud dashboards More Detail - Connections to Cloud APIs IaaS instances - Needmore than the Cloud exposes Performance and Availability– Need service measurements fromwhere your customers are

SaaS and PaaS – API data availablePaaSSaaS Dedicated instance status,storage Average transaction speeds /latencies Subscription status, users vs.contract, user patterns, queues End user experience,transactions URL and web service response,SLA/SLO Your resources status: Storage Data - Files - concurrent users Login speeds - Query and responsetimes End User experience, web servicesresponse Compliance to Cloud SLA/SLOSecure API link toExposed DataCloud API exposed data on your instances – No physical layer data

IaaSUse exposed Cloud API dataServer and App Monitoring Servers and ApplicationsVirtual server dataNetwork, CPU, Storage details read/writeProcesses, logs, performance,Exchange, Tomcat/Apache, Notes, ActiveDirectory, IIS, DB, etc. IaaS performance dataServer start up times, Availability,Subscription data Web environmentsWebSphere, WebLogic, Multi-tier webapplication views, End user experience andtransactionsSecure API link toExposed DataSecure Tunnel toPOP / HubMonitored Servers

Cloud Oriented Performance and Availability Customers aren’t justoutside the cloudprovider’s site Required:Real time and historicalperformance fromaround the world8October 15, 2012Copyright 2012 CA. All rights reserved.

Challenges for MonitoringVirtualization and Private Clouds Dense compute power /Converged Infrastructure Self-service orientation Shared infrastructure Elasticity Mission critical applicationsand services Providing proof of value tothe business

Complete Coverage Compute density has increased– Traditional and convergedhardware– Virtualized environmenthighly dependent on physicalresources– Traditional single purpose toolsexpensive & resource heavy Success requires a completeunified view– Virtual hosts / Machines / Managers– Operating systems and applications on VM guests– End user response times– Networking devices and bandwidth, Physical systems, Storage

Auto-Monitoring of VMs Self-service, highly variableenvironment drives new requirements Auto-discover new VM guests– Register and detect new VMs as theybecome available– At VM host or VM manager level Auto-apply monitoring– Agentless – CPU, Memory, Disk,Network– Apply monitoring by policy /template to VMs– Alerts and Quality of Servicemeasurements Auto-display– Gracefully add and remove VMsfrom reports and displays– Policy controls alerts for removal vs. failure to report

Physical and Virtual Correlation Self service, highlyvariable environmentsdrive new requirements Base level– VM Host / Guest health– Network, CPU, Disk, Memory– Auto-correlate and display Extended– Under usage No significant operation – instance not used Alert and notify to free resources– Over-commitment – “Noisy Neighbor” Correlate to identify VMs that overuse common resources – i.e.network, CPU, disk

Elasticity Resource pooling, availability and performancedrive elastic behavior Virtualization features:– High Availability (all)– VMware specific: vMotion, HA, DRS Auto adjust on resource change– % vs. fixed values– CPU, memory, disk, storage Seamlessly retain monitoring– When moved Awareness to alert on action

Extended Data Collection and UseExtended Data Collection Add Agent-based monitoring for SLA compliance– Applications – Exchange, DB,WebSphere / WebLogic, etc.– Physical networks, chassis, power– Transactions, end-user experience– Global availability, performance Auto-discover, deploy and configureExtended Data Use Correlation and Display Intelligent alerts – Baselining– Single items and Service as a whole

Integration Capabilities Private Cloud and Virtualizationelements of wider DC– Have dependencies– Backend database clusters– ERP and Mainframe apps Must be able to integrate withDC IT infrastructure tools– Service Desk, CMDB, Managerof managers– Data, workflow and presentationlayer access may all be requiredNimsoft - APIs andintegration pointsat every level of themonitoring solution stack

Communicating Value Self service tools often considered “free” Can break the IT value chain– Traditionally: Order server through IT Wait for delivery, Physically install, configure, maintainand update– Now: Self-service request– “We already own the resources – Isn’t it free?” Solution Monitoring solutions must:– Meter / report on usage– Integrate for billing/chargeback if desiredMetered UsageReporting / Billing

Minimal Tool Sets Separate tools each require their own:– Training– Resource requirements– Infrastructure– Maintenance, displays Will kill the economics of yourcloud / virtualization implementation– Creating additional expense– not saving money– Using critical infrastructureand resourcesMultipleToolsRequirement: A minimal solution set tosupport all the elements Physical and virtual Network, application, storage,chassis, environmental, power,user experience,

And for the Data Center

Nimsoft for Integrated Monitoring and ManagementIdeal for monitoring and management from the data center to the clouds Complete single tool – Unified IT Monitoring Meets the challenges organizationsencounter for DC / Cloud / Virtualization–––––Dense infrastructureHigh variabilityMission critical application and service supportIntegration requirementsCloud user experience monitoring Results in––––Accelerated implementations and quick ROIFast problem resolutionOptimized IT Service DeliveryMeeting your SLAs for cloud andvirtualized environments

Nimsoft Unified ManagerA best practice, modular Service Desk and Monitoring solution Modular functionality acceleratesincident detection and resolution– Unified views and reports– Pre-integrated alarms and incidents– Auto-suppression (maintenance)– Common configuration Service catalog ready to supportVirtualization/Private Cloud Real world experience-basedITIL v3 best practices framework Easy to buy, deploy and manage

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Presented by:www.idevnews.comFor More InformationCA Nimsoft Cloud Monitor – Product oud-user-experience.htmlGet a Free tp://www.nimsoft.com/solutions/demos.htmlCustomer Case tomers/case-studies.htmlNimsoft Bloghttp://blog.nimsoft.com/Copyright 2012 Integration Developer News, Inc. All rights reserved.

Service catalog ready to support Virtualization/Private Cloud Real world experience-based ITIL v3 best practices framework Easy to buy, deploy and manage Nimsoft Unified Manager A best practice, modu