Transcription
1 Mercedes-Benz mbrace equipment is standard on many Mercedes-Benz vehicles and available as an option on others. All mbraceservices operate only where cellular and Global Positioning Satellite signals are available which are provided by third parties whichare not within the control of Mercedes-Benz USA, LLC. Three-month mbrace Package trial period is offered on Certified Pre-Owned andpre-owned sales at an authorized Mercedes-Benz dealer. Mercedes-Benz mbrace PLUS Package provides an option to pay a monthlyfee with no term obligation. Subscriber Agreement required for service to be active. Service operates only where cellular and GlobalPositioning Satellite signals are available. Some services only available on select vehicles. See your dealer for details.Download mobile applicationseither through the Apple iTunes Storeor BlackBerry App World.2 In order to activate Stolen Vehicle Location Assistance, you must provide your mbrace Personal Identification Number (PIN) and validstolen vehicle police case number.Feel the strength of mbrace, wherever you may be3 Automatic Alarm Notification is an opt-in feature available at no additional cost. If you choose to receive this service, you will be notifiedevery time we receive an alarm activation signal from your vehicle.4 You may set your mbrace account preferences to allow for one notification method.Connect to your world from your carwith the Wrench, SOS and i-ButtonsAccess information and personalize settingswith the Owners Online mbrace portalTake important mbrace services with youon your smartphoneSimply push the button you need and you will be putin contact with the appropriate specialist or service:The Owners Online portal found at MBUSA.com providesan easy way to manage the details of your subscription:The mbrace Mobile Application provides a new andconvenient way to interact with your Mercedes-Benz.Push the i-Button to get information about yourvehicle’s systems, for access to a range of trafficand destination services or to connect with theMercedes-Benz Concierge.8Access helpful information about available services,including benefits, descriptions and educational videos.Access select services remotely using an Apple iPhone orBlackBerry .10 Remote Door Lock and Unlock, Dealer Connect,Vehicle Finder, Roadside Assistance and more are all at yourfingertips, even when you aren’t near your vehicle.Push the Wrench Button to connect to RoadsideAssistance if you get a flat tire, run out of fuel, seea warning light on your dash or for help with othermechanical issues.9Push the SOS Button to have us contact emergencyservices if you need help or see someone who does.Customize your mbrace services for enhancedease-of-use, including Remote Door Lock and Unlock,Location-Based Traffic and more.View and update your subscription data such asaddress, phone number, email and emergencycontact information.5 Traffic data is provided by a third party and can change quickly. Data may not always be 100% accurate.6 Available for vehicles equipped with Mercedes-Benz mbrace and Navigation.7 Remote Door Lock is only available on Model Year 2007 and later S-Class, Model Year 2007 and later CL-Class, Model Year 2008 andlater C-Class, Model Year 2010 and later GLK-Class and Model Year 2010 and later E-Class Coupe and Sedan. Subscriber Agreementrequired for service to be active. Service operates only where cellular and Global Positioning Satellite signals are available.8 Mercedes-Benz Concierge is available with the Mercedes-Benz mbrace PLUS Package only. Concierge services are accessible only bypressing the i-Button in equipped vehicles.9 Roadside Assistance repairs may involve charges for parts, service and towing. Vehicle must be accessible from main roads. Dependingon the circumstance, these services may be provided by an outside provider, courtesy of Mercedes-Benz Roadside Assistance. Everyattempt will be made to assist a customer; however, circumstances such as restricted roadways, acts of nature and vehicle accessibilitymay limit our ability to provide services to you. For full details of Sign and Drive services, as well as the Roadside Assistance Program,please see your dealer.View accountinformation atany point toverify accuracy,preferencesand settings.10 Visit the Owners Online portal or BlackBerry App World for the latest listing of compatible models.This brochure was printed with 100% renewable, non-polluting wind-generated power on 10% post-consumerrecycled, Forest Stewardship Council (FSC)-certified paper. The Forest Stewardship Council promotesenvironmentally appropriate, socially beneficial and economically viable management of the world’s forests.By using this environmental paper and process, Mercedes-Benz saved the following resources:10% post-consumer recycled paper benefitsTREES Preserved13equivalent17solid waste367pounds not generatedWASTE WATERGREENHOUSE GAS6,042938gallons savedpounds net preventedMercedes-Benz USA, LLCOne Mercedes DriveMontvale, NJ 076451-800-FOR-MERCEDESMBUSA.com/mbrace 2009 Mercedes-Benz USA, LLCA Daimler CompanyAll illustrations and specificationscontained in this brochure are basedon the latest product informationavailable at the time of publication.Mercedes-Benz reserves the right tomake changes at any time.TEL-09-MKTG2
Safety & Security ServicesConnect directly toRoadside Assistanceto change a tirembracembrace PLUSmbracembrace PLUSconvenience ServicesSafety & Security servicesUnlock car doorsremotely using theMobile ApplicationConnected at the moment ofconvenience servicesAutomatic Collision Notification:: Remote Door Lock6:: SOS/Emergency Call:: Remote Door Unlock:: Roadside Assistance Connection:: Vehicle Finder (Mobile Application only):: Stolen Vehicle Location Assistance:: Dealer Connect:: Automatic Alarm Notification:: Vehicle Information:: Crisis Assist:: Mercedes-Benz ConciergeSafe Ride:: Managing the unexpected is easier when you’re surrounded by Mercedes-Benz mbrace.Mercedes-Benz mbrace is the evolutionThis new generation of technologically advanced services delivers an extra measure ofSearch & SendTMof our existing groundbreaking in-vehiclepeace of mind by keeping you connected to the personalized assistance you need, at thePoint of Interest Destination Download services, offering national support alongmoment you need it.1 mbrace services are backed by industry-leading expertise and canwith expanded and enhanced features.Route Assistancebe accessed quickly and easily in your vehicle, online or through the new mbrace Mobile To learn more about upgrading toApplication. It’s innovative. It’s reliable. It’s convenient. Most of all, it’s what you expectLocation-Based Traffic To learn more about upgrading to mbrace — including any special offers — seeLocation-Based Weather your dealer or call 866-990-9007.see your dealer or call 866-990-9007.18Both packages offer an attractive trial period1 so you can experience the benefits of mbrace for yourself. Ask your dealer for moreinformation about pricing and discount options so you can connect right away.Mobile application access isincluded with each package.mbrace a new level of servicefrom Mercedes-Benz.Mercedes-Benz mbrace services are offered in two packages so you can choose the subscription plan that best suits your needs.Mercedes-Benz mbrace Package —security, assistance and connectivityNavigation & destination Planning servicesmbrace — including any special offers — Mercedes-Benz mbrace packages:: Mercedes-Benz mbrace is the evolution of our existing groundbreaking in-vehicleservices, offering national support along with expanded and enhanced features.Enjoy the peace of mind that comes with knowing thatyou, your passengers and your vehicle are protected on theroad. Whether you need help in an emergency or just needsome assistance navigating an unexpected inconvenience,trained mbrace Customer Specialists will be there to helpyou, 24/7. This package includes all the mbrace Safety &Security services, along with select Navigation & DestinationPlanning and Convenience services.6-month trial subscription1 Mercedes-Benz mbrace PLUS Package —an added level of luxury and convenienceBenefit from an extra measure of personalized attentionwith the mbrace PLUS Package. This enhanced packageoffers all the services included in the mbrace Package,with the addition of Location-Based Traffic and Weather,live Route Assistance and Mercedes-Benz Concierge services.This package is also available on a month-to-month basis soyou can connect to the professional, individualized assistanceyou need, right when you need it.3-month trial subscription119
Safety & Security ServicesConnect with emergencyprofessionals afterwitnessing an accidentnavigation & destinationplanning Servicesconvenience ServicesGet up-to-datetraffic information fora pre-defined routeDownload a restaurantaddress right toyour vehicleneed1
Relationships with every 9-1-1 center andaccess to the most up-to-date informationhelps ensure quick, accurate and effectiveresponse in an emergencymbrace :: Safety & Security ServicesWhen a calming voice is neededconnected at the moment of impactI had always prided myself on being a safedriver, so when I got hit, I was terrified.The car lurched sideways and my airbagsdeployed. It all happened so fast. Then Iheard a voice asking if I was OK. It wasa Customer Specialist named Michelle.She contacted the police with my locationand kept me calm until they arrived.2Mercedes-Benz mbrace helps protect you from worst case scenarios. Advanced, embeddedtechnology provides fast response in the event of an emergency even to the point of callingfor help if you are unable to.Automatic Collision Notification:: know that help is there when you need it mostOne of the many benefits of Mercedes-Benz mbrace isthe peace of mind you get from knowing that your vehiclecan ask for help — even if you can’t. If your airbags deployor the seatbelt Emergency Tensioning Device is activated,the Automatic Collision Notification feature notifies theMercedes-Benz Emergency Response Center of the incident,along with vehicle information and location.An mbrace Customer Specialist will then attempt tomake voice contact with you. If you request help ordon’t respond, the specialist will notify emergencyservices and stay on the line to assist you with anyneeds you may have until help arrives.
mostSOS/Emergency Call:: request help for yourself or othersPush the SOS Button when you need emergency assistanceor you see someone who does. You’ll automatically reachan mbrace Customer Specialist who has been speciallytrained to respond to emergency situations. The CustomerSpecialist will work with local emergency responders todispatch help where it is needed quickly.Emergency calls are answered by trainedand certified operators who currentlyhave an average of 9 years experience,then routed through the nation’s primaryemergency response network3
mbrace :: Safety & Security ServicesAdd a healthy dose of peace of mind to your dailyMercedes-Benz mbrace cares for you and your vehicle in a variety of ways — helping you feel more at ease each time you get behind the wheel.Stolen Vehicle Location Assistance:: get your vehicle back where it belongsAutomatic Alarm Notification:: a vigilant sentinel watching over your vehicleRoadside Assistance Connection:: connect to trusted servicesThe possibility of discovering your vehicle is missingcan be terrifying — but knowing mbrace can assist lawenforcement in recovering it is tremendously reassuring.Automatic Alarm Notification provides an extra measure ofsecurity for your Mercedes-Benz.3 Once your vehicle’s securitysystem has been activated for more than 30 seconds, youwill receive a notification via your preferred method (textmessage, telephone or email).4 At your request, additionalservices, such as Stolen Vehicle Location Assistance, maybe activated. If you cannot be reached, a message will beleft with a call-back number.Mercedes-Benz set the standard for 24-hour roadsideassistance, regardless of whether mbrace service is activeor not. If you do have an mbrace subscription, you canbenefit from an automated connection to RoadsideAssistance by simply pressing the Wrench Button or selectingthe “Assistance” menu from the mbrace Mobile Application.This action transmits the vehicle’s location and connectsyou to a trained specialist. Simply explain the nature of yourproblem and the appropriate services will be dispatched toyour location.Embedded mbrace technologies allow a CustomerSpecialist to identify your vehicle’s location if it hasbeen stolen. When the location is determined, theCustomer Specialist will work with local authoritiesto get them the information they need.24
routineEmergency calls are routed through aprofessionally-staffed facility equippedwith the latest technology to handle callsfrom across the country, around the clockCrisis Assist:: get support before, during and after a disasterSafe Ride:: get alternate transportation when you need itShould a major disaster such as a storm, flood or otherdestructive event occur in your area, mbrace can providerelevant, actionable information to help you stay safe.Pressing the i-Button in your vehicle will connect you toup-to-date advice, from evacuation and shelter assistanceto helpful post-crisis aid, such as contacting familymembers and insurance providers.In situations where it is unsafe to drive, an mbraceCustomer Specialist can help you get where you needto go. Pressing the i-Button in your vehicle or calling theMercedes-Benz mbrace Response Center will connectyou to a helpful professional who can either arrange ataxi cab or contact friends or family to help get you home.connected at themoment of realizationOnce I got back to the parking garage, itquickly sunk in that my Mercedes-Benz hadbeen stolen. I called the mbrace ResponseCenter and they immediately initiated theirStolen Vehicle Location Assistance service.My vehicle was determined to be close byand the police were able to recover it andreturn it to me before any damage occurred.5
mbrace :: navigation & destination planning ServicesWhen finding the road less traveledconnected at the moment of decisionIdentifying my frequently-used routesthrough the Owners Online portal makesnavigating traffic that much easier.Once I have defined my routes, I canconnect to personalized traffic, constructionor event-related alerts in my vehicle oron my phone. This has saved hours ofaggravation each week!6Why sit in traffic when there are more appealing ways to spend your time? mbrace Navigation &Destination Planning services can help you avoid potential delays and get back on the road tothe things that matter to you just that much faster. Location-Based Traffic:: avoid traffic hasslesSubscribing to the Mercedes-Benz mbrace PLUS Packagecan help you avoid potential traffic hassles in two ways. Youcan choose to use your Owners Online account to set trafficalert and route preferences so you can receive the mostpersonalized, relevant data in your vehicle, via an email or viaa text message to your phone. You can also allow mbrace toprovide default metro traffic data for your vehicle’s location.The Location-Based Traffic service utilizes a proven trafficinformation source5 that provides the most comprehensivetraffic data in the country so you can stay up to date oncurrent conditions. Once you are in your vehicle, simplypush the i-Button and mbrace will let you know if there areany traffic problems along your pre-planned routes.
is a must Location-Based Weather:: access forecasts and alerts in your areaBe more prepared for the road ahead. Bysubscribing to the Mercedes-Benz mbrace PLUSPackage, you can easily connect to an automatedweather service. Hear a variety of reports,including current conditions for your vehicle’slocation, a short-term forecast and any severeweather warnings for your area.7
mbrace :: navigation & destination planning ServicesEasy access to theHow it works Online planning with Search & SendSearch for yourdestination online4Send the destinationto your vehicle4Download destinationsat the touch of a button4Directions are displayedon navigation systemDo you wantOffice Location 2to be saved inSearch & SendTM:: plan trips ahead of timeMercedes-Benz Search & Send is a convenient way toprogram your destinations ahead of time.6 Using GoogleTMMaps you can search for a destination online, then sendit to your Mercedes-Benz.the Navigation Memory?Yes8NoOnce you are in your vehicle, simply push the i-Button andyour destination will be downloaded directly to the vehicle’snavigation system. You will be prompted to either startroute guidance immediately or save the information forlater use in your navigation system’s memory. Instead ofspending time inputting data into your navigation system,your destinations will be available whenever you need them.
Our Traffic Information Serviceproviders answer up to 20,000calls every dayAdd some interestto your trip Point of Interest (POI) Destination Downloadcan get you on the road to the businesses,attractions and services you need to helpright trip planning resources Route Assistanceimprove your day. The mbrace databaseincludes destinations for over 15 million POIscovering categories such as:Point of Interest Destination Download:: from point A to point B and everything in betweenHospitalsShopping:: personalized directions on the goWith the Route Assistance service available in the mbracePLUS Package, you get professional, reliable guidance froman mbrace Customer Specialist without leaving your vehicle.Point of Interest (POI) Destination Download lets you accessinformation from an impressively large nationwide databasefor download to your vehicle’s navigation system.6AirportsHotelsRest AreasGolf CoursesUsing your current location and intended destination, aCustomer Specialist can find the best route and provideturn-by-turn directions, giving you the reassurance of liveassistance in times of need. Route Assistance is availableat the touch of a button, even if your vehicle is not equippedwith a COMAND navigation system.An mbrace Customer Specialist can assist you in searchingand selecting a specific point of interest that best meets yourneeds and then send the address to your vehicle’s navigationsystem. Once received, your navigation system will generatea route to that destination, and you can choose to save it inthe system’s memory for future CentersMuseums9
mbrace :: convenience ServicesWhen an unexpected situationconnected at the moment of discoveryI was watching my son’s soccer game anddidn’t realize I had locked the keys in thecar until the game ended — after I promisedto take his friends home. You can imaginethe looks on their faces when they discoveredwe were locked out. But thanks to thembrace Mobile Application, we were onour way with the press of a button!10Often, small nuisances — searching for misplaced keys, resetting a clock or making a last-minutereservation — can become large stumbling blocks. mbrace provides a number of ways to smooththe many bumps that can surface in even the best-planned day.Remote Door Lock:: secure your vehicle and your belongingsRemote Door Unlock:: unlock your doors easily, even without keysHave you ever wondered whether you locked your vehicleand now you’re at an event and can’t check? With RemoteDoor Lock,7 mbrace subscribers can remotely lock theirvehicles from nearly anywhere. Either call the Mercedes-Benzmbrace Response Center and a Customer Specialist canassist you, or log on to your secure mbrace account viaa PC or smartphone and issue the command yourself.Everyone locks their keys in their vehicle once in a while.All you have to do is call the mbrace Response Center andverify your Personal Identification Number (PIN) or log in tothe mbrace Mobile Application. At the agreed upon time,press the trunk release button or vehicle hatch release.The mbrace
The mbrace Mobile Application provides a new and convenient way to interact with your Mercedes-Benz. Access select services remotely using an Apple iPhone or BlackBerry .10 Remote Door Lock and Unlock, Dealer Connect, Vehicle Finder, Roadside Assistance and more are all at your fingert
